Hotel - Mercure Catania Excelsior
Mercure Hotel Mercure Hotel

Mercure Catania Excelsior

3.5/5 1,142 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Sauna (Nearby)
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

The main conference room, the 2723-sq.ft. (253-m²) "Erice" room, can accommodate up to 350 delegates, while the 1399-sq.ft (130-m²) "Poseidone" room and the 560-sq.ft (52-m²) "Talia" room can accommodate 130 and 50 delegates respectively.There are also some other smaller rooms, which are inside the hotel but equally quiet and well lit. The Ciane, Aretusa, Galatea and Etna rooms all measure 377 sq.ft (35 m²) and can accommodate up to 35 delegates.

Mercure Catania Excelsior Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARETUSA 35 m2 0 m 35 20 22 22 30
CIANE 35 m2 0 m 35 20 22 22 30
ETNA 35 m2 0 m 35 20 22 22 30
GALATEA 35 m2 0 m 35 20 22 22 30
TALIA 50 m2 2 m 50 25 30 35 40
POSIDONE 130 m2 0 m 130 0 40 65 100
ERICE 253 m2 0 m 350 0 60 155 220
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 176 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 797 reviews

Our guest reviews for
Mercure Catania Excelsior

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,142 reviews
Family - 15/07/2019 TripAdvisor review
« A bit disappointing »

The location is good, breakfast acceptable and the rooms were clean. I was expecting a bit more than ‘ok’ from Mercure. When you stay at a 4 stars hotel, the details are important. From my point of view, it is closer to a 3 stars hotel.

Solo travel - 12/07/2019 TripAdvisor review
« Price/Quality ok »

It's a very good location. 10-15 min to the main shopping street. Bus (from airport) stop is in 5 min from the hotel. Very good breakfast with Prosecco and delicious tarts. The bed is nice to sleep after travelling whole day.

Andre H. M. N. Families - 04/07/2019 AccorHotels certified review
« Very well located and great staff »

Great family staying in the while we were traveling around Sicily. Hotel is good, very well located with staff very friendly and helpful. It definitely deserves a renovation across the rooms and gym. My room was very old and the wallpapers are all full of mold and needs replacing and renovation! Bathroom also need renovation

Anne K. Couples - 20/06/2019 AccorHotels certified review
« Welcoming and satisfactory stay »

Superb

Jih Solo - 28/05/2019 AccorHotels certified review
« SHORT OVERNIGHT STAY IN CATANIA »

Excellent receptionists; check-in and check-out. Upgrade to a suite [426] much appreciated, but, some 'cosmetic' repairs should be made to some of the wooden interior furniture; the damaged woodwork takes away some of the pleasure of being in a suite especially if someone paid the 'full' rate. The bed was very comfortable, and, the suite was very clean. Breakfast staff very professional, but, the food selection was a little disappointing for a 4* MERCURE, especially the cold cuts of meat and cheese; although probably in accordance with MERCURE standards. It is also disappointing to see that one has to pay for fried eggs or an omelette, especially as the scrambled eggs [from memory] did not look very appetizing!

Jn P. Couples - 23/05/2019 AccorHotels certified review
« full satisfaction »

excellent hotel, good place, beautiful view, parking lot all of things feel full satisfaction.

Elena B. Solo - 20/05/2019 AccorHotels certified review
« A breathtaking view of the volcano Etna from window »

The hotel is located conveniently, close to the railway and bus stations and to the central square, you can walk and to the fish market, on Sundays the farmers market opens on the square in front of the hotel The hotel is in need of renovation, I didn’t like breakfast at all, you can’t even think that you are in Italy, a very poor selection

Thierry Couples - 18/05/2019 AccorHotels certified review
« Excellent hotel in Catania »

Kind employees Clean room Good breakfast Excellent location near the center (15 minutes walk) but also near the intercity bus and train stations (15 minutes walk, makes it easy to explore other cities in Sicily). Right outside the hotel (2 minutes) there is also the stop « Verga » for Alibus airport shuttle bus. Only one downside, the bed in the room was hard. It would be nice if the hotel replaced the beds there.

Bert B. Couples - 12/05/2019 AccorHotels certified review
« A Great Place to Stay in Catania - But Needs an Update »

We like the location, the parking, room, breakfast and the helpful staff (Paula and Jennifer on the front desk especially). We have to point out the following: • The room was tired and needed an update, especially that the wallpaper was frayed, and the bathroom looked like it was from 1990 • We could hear every word the guests next door spoke because there was no sound insulation • The gym lacked free weights.

Victor Business - 07/05/2019 AccorHotels certified review
« Mr. »

Overall good hotel. Air conditioning thermostat in room 605 didn’t work, but luckily it was cool enough to fall asleep. Food server in lobby is an outstanding gentleman. Ladies at front desk were very helpful. Room needs some care with painting and basic attention to detail. However room was clean. Overall positive experience.

Peter Solo - 27/04/2019 AccorHotels certified review
« Dirty room/ very dated hotel/ no breakfast »

Room was dirty/ hair in bathroom/ very dusty- when opened balcony- too noisy Hotel falling apart- super dated- needs urgent refurbishment Outside even worse, dodgy surroundings/ dirty I was unfairly charged more when prepaid my booking/ rate on the day was lower including breakfast When I pointed it out, hotel refused to help or provide breakfast When I told them about the dirty room, nothing was offered as compensation Strange experience and behaviour Please refund some money for this unpleasant and unprofessional experience Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter L., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Francesco Caselli General Manager

Stephen W. Couples - 18/04/2019 AccorHotels certified review
« Very relaxing and excellent food and service. »

Very comfortable hotel with excellent view. Great menu for the evening meals. Superior and very tasty breakfasts. Friendly and helpful staff.

Andrew S. Solo - 20/03/2019 AccorHotels certified review
« A little bit of luxury »

The hotel is located in a nice area with no shortage of restaurants Checking in and out was simple The room was very large but possible slightly old fashioned, however everything worked Wi-Fi reception was adequate but that is all No coffee machine at breakfast No local produce advised at breakfast, which was a shame given the quality of the local produce

Andrew Couples - 09/03/2019 AccorHotels certified review
« Great location »

Good stay with friendly staff. Rooms are spacious and cleaned daily.

Georgios_dus Friends - 27/02/2019 AccorHotels certified review
« Great 4* experience ... as per usual Mercure brand offering »

I was upgraded to a Deluxe Room with Balcony and Etna view. Spacious, clean, comfortable. Check-in was speedy and effective and my Accorhotel loyalty status was recognized with the usual free perks. Similarly, the check-out and luggage storage was smiley and efficient. Minor points for improvement, BUT not affecting my overall positive experience: Tapestry seems signs of wear-off, peeling and aging. Omelet serving with ham&cheese which is standard in most 4*, was only offered upon extra charging. Just one type of cheese for breakfast and only canned juice... not freshly squeezed-on-the spot. Boiled bacon and not crispy fried … unless it was a failed attempt to crisp it. With the exception of offering sparkling wine/champagne for breakfast, the breakfast variety and tasting experience was sub-par to 4* standards. BUT as said before … negligible … quoted here as suggestions for improvement. Highly recommended and I will definitely stay again if ever back in Catania.

Cleto Business - 28/01/2019 AccorHotels certified review
« Mr Anacleto C. »

It was a good experience overall. The only issue I personally had was the connection with the internet through my apple laptop. I did manage to connect one of the phones (iPhone) but a bit slow. The room was good and quite clean. There was a minor problem with the bathtub, it had ants coming through the waste pipe, so make sure you keep it close at all time. Good friendly staff, very helpful indeed. The location is very central as well. It is a 4 star but it gives you the feel of 5 stars. The food is not bad. I would recommend.

Anonymous Couples - 13/01/2019 AccorHotels certified review
« Correcta »

Normal, correcta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Estanol C., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli General Manger

C. Couples - 06/01/2019 AccorHotels certified review
« Christmasd and new year eve »

to spend Christmas and New Year we chose this hotel for its location

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK C., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli - General Manager

Liz, I. Couples - 01/01/2019 AccorHotels certified review
« Great hotel, a classic »

The hotel is a real 'grand dame' from another era yet still has the lovely Accor touches. Staff are all lovely and helpful, the fabulous bar man, the breakfast staff, the ladies and gents on reception. All friendly and helpful. Well located and a lovely walk to the centre of the action on Via Etnea. Lovely snack bars close by too. A lovely hotel in a great city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH R., We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francesco Caselli - General Manager

Josie Couples - 16/12/2018 AccorHotels certified review
« Beautiful and culturally rich Catania »

A pleasant place, will be back soon

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates