Hotel - Mercure Catania Excelsior
Mercure Hotel Mercure Hotel

Mercure Catania Excelsior

3.5/5 1,183 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

The main conference room, the 2723-sq.ft. (253-m²) "Erice" room, can accommodate up to 350 delegates, while the 1399-sq.ft (130-m²) "Poseidone" room and the 560-sq.ft (52-m²) "Talia" room can accommodate 130 and 50 delegates respectively.There are also some other smaller rooms, which are inside the hotel but equally quiet and well lit. The Ciane, Aretusa, Galatea and Etna rooms all measure 377 sq.ft (35 m²) and can accommodate up to 35 delegates.

Mercure Catania Excelsior Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARETUSA 35 m2 0 m 35 20 22 22 30
CIANE 35 m2 0 m 35 20 22 22 30
ETNA 35 m2 0 m 35 20 22 22 30
GALATEA 35 m2 0 m 35 20 22 22 30
TALIA 50 m2 2 m 50 25 30 35 40
POSIDONE 130 m2 0 m 130 0 40 65 100
ERICE 253 m2 0 m 350 0 60 155 220
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The decor is based on Mediterranean colors and flock wallpaper, recreating a classic, sophisticated atmosphere.

  • 176 rooms
  • 113 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 879 reviews

Our guest reviews for
Mercure Catania Excelsior

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,183 reviews
Business - 14/11/2019 TripAdvisor review
« Disappointed »

Unfortunately the hotel is in desperate need of refurbishing. The staff are very welcoming however on going to the floors and on entering the rooms the carpets are immediately visible to be stained and smelly. The wallpaper in the rooms is peeling off and the the mattress and pillows are so hard that you get up with pain all over, if you manage to sleep at all. We had paid to have a late departure as needed to have somewhere to stay while waiting for some equipment to be delivered yet we left even before the normal check out time as couldn't stand the smell of the carpets in the room. Other than that, staff were pleasant, breakfast was good and sheets and bathroom were clean. Certainly does not fit an Excelsior hotel and also does not suit a Mercure.

Jacqueline G. Friends - 31/10/2019 Confirmed reviews AccorHotels
« Disappointing »

We found your hotel quite shabby and you need to fix the hallway carpets and the rooms. The bathroom had black mould growing on the grout and several places where the grout was missing altogether. The wallpaper was marked and in places was peeling from the walls. The exterior floodlights shone right in the room which was very unpleasant. Definitely below our expectations. The desk and bar staff were excellent, but I am sorry that I would never recommend your hotel.

Sacramento C. Couples - 27/10/2019 Confirmed reviews AccorHotels
« Great Place to Stay! »

Beautiful hotel, comfortable beds, helpful staff at front desk and amazing breakfast!! Would definately stay again.

Roy F. Couples - 18/10/2019 Confirmed reviews AccorHotels

Hotel was up to Accor standards and the view of Mt. Etna from our room was special. Unfortunately the fact that the hotel permits homeless/indigent people to lie/sleep and defecate on hotel property adjacent to the hotel entrance detracts from the enjoyment of the visit.

Anthony F. Business - 08/10/2019 Confirmed reviews AccorHotels
« Comfortable Hotel »

My stay at the hotel was very satisfactory with a comfortable room and hospitable experienced staff. The hotel is in a good location and I will definitely recommend it.

Barry G. Couples - 03/10/2019 Confirmed reviews AccorHotels
« Location »

Rooms above average. Bed comfortably

Brett Friends - 10/09/2019 Confirmed reviews AccorHotels
« Disappointing »

The view of Mount Etna from the room and the pleasant bar and restaurant staff were the highlights

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRETT B., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Francesco Caselli General Manager

David K. Business - 03/09/2019 Confirmed reviews AccorHotels
« Good Hotel in downtown Catania »

The entrance of the hotel, and the bar area is very nice. The room is completely acceptable, especially for an older hotel. The gym area is horrible, no weights, and the aerobic machines are breaking down. the Hotel's main selling point is its location - everything is within walking distance.

Claude M. Couples - 21/08/2019 Confirmed reviews AccorHotels
« Catania Mercure »

Central hotel - needs refreshing to 21st Century Very old & slow elevators Mercure hotel only 1 small bottle of complementary water, whilst Novotel gives 2 bottles??!!

Anonymous Couples - 19/08/2019 Confirmed reviews AccorHotels
« Old & very tired »

The hotel has great bones & was obviously a grand hotel once. But not any more. Crumbling paint, old bed linen, mould in bathroom, very poor wifi & poor location. Would never recommend nor would I return. Being Platinum Accor members meant absolutely nothing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael V., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Francesco Caselli General Manager

R H. Families - 17/08/2019 Confirmed reviews AccorHotels
« Catania »

Good std on hotel. All things worked as intended. Service and breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger H., Thank you for taking the time to tell us about your experience at the Mercure Catania Excelsior. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francesco Caselli General Manager

Andre R. Couples - 12/08/2019 Confirmed reviews AccorHotels
« BAD INFO REGARDING TARIFS »

I TRAVEL A LOT. Not only for professional purposes (Essilor) but also for personal reasons. I asked when i arrived to the hotel if we can cancel de Breakfast , because we were affraid to miss it as we were tired and need to sleep. The hostess at the counter said, no problem, i will take it from the Bill. Next morning we arrived to the checkout, and another Hostess said that we needed to pay the breakfast. I was so mad! I paid 25€ of a breakfast i didnt eat. I want my money back.

David O. Couples - 09/08/2019 Confirmed reviews AccorHotels

A thoroughly enjoyable stay in a comfortable room with outsdanding views of Mt. Etna. The hotel's facilities and services, including an excellent breakfast, combined with the location made this a memorable experience.

F P. P. Couples - 05/08/2019 Confirmed reviews AccorHotels
« City centre business hotel »

A typical city centre hotel, great friendly staff in the breakfast room. The lifts are a bit hit and miss with one being out of service for 3 days. The website to book the rooms needs attention. It defaults to 1 customer per room and As I booked a double I did not make sure it showed 2 persons in the room. Ended up paying another 150 euros on checkout. This is the last time I use the Accor website.

Damiano Families - 02/08/2019 Confirmed reviews AccorHotels

very kind receiption Staff. big room and rich breakfast.

Anonymous Families - 21/07/2019 Confirmed reviews AccorHotels

Nice hotel. Central location. Very large room and bathroom. Good value for money. Lacks a bit of atmosphere. More a business hotel.

Francesca P. Families - 19/07/2019 Confirmed reviews AccorHotels
« I enjoyed my stay at Mercure Catania Excelsior »

The overall experience was ok, however I had higher expectation for a 4 star hotel. The design in the rooms is quite old and most of the walls need redecorated. Most of the days I had to wait quite a while until some of the food in the breakfast area was replaced - usually the scrambled eggs, the waffles and the soy milk were finished quite quickly and their replacement took a lot of time.. I really liked the location of the hotel, was really close to the city centre and I was happy about the private parking, it was really important for me as I needed a safe place for my rented car.

Family - 15/07/2019 TripAdvisor review
« A bit disappointing »

The location is good, breakfast acceptable and the rooms were clean. I was expecting a bit more than ‘ok’ from Mercure. When you stay at a 4 stars hotel, the details are important. From my point of view, it is closer to a 3 stars hotel.

Solo travel - 12/07/2019 TripAdvisor review
« Price/Quality ok »

It's a very good location. 10-15 min to the main shopping street. Bus (from airport) stop is in 5 min from the hotel. Very good breakfast with Prosecco and delicious tarts. The bed is nice to sleep after travelling whole day.

Andre H. M. N. Families - 04/07/2019 Confirmed reviews AccorHotels
« Very well located and great staff »

Great family staying in the while we were traveling around Sicily. Hotel is good, very well located with staff very friendly and helpful. It definitely deserves a renovation across the rooms and gym. My room was very old and the wallpapers are all full of mold and needs replacing and renovation! Bathroom also need renovation

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