Hotel - Hôtel Mercure Brides Les Bains Grand Hotel des Thermes
Mercure Hotel Mercure Hotel

Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

3.5/5 428 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • LYON ST EXUPERY
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor heated pool
  • Thermal Spa  (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00 - 22:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Hôtel Mercure Brides Les Bains Grand Hotel des Thermes Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MUSIQUE 46 m2 3 m 26 18 0 22 0
EUROPA 48 m2 3 m 26 20 26 18 0
SALON OLYMPIA 63 m2 3 m 75 30 0 40 0
SALON SAVOIE 67 m2 3 m 75 35 0 48 0
SALON BRIDGE 116 m2 2 m 60 0 0 0 0
    • Screen
    • Soundproof
    • Meeting room
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 2,150 reviews

Our guest reviews for
Hôtel Mercure Brides Les Bains Grand Hotel des Thermes

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 428 reviews
Mrs S. Couples - 27/08/2019 AccorHotels review

Rather disappointed with the standard of the hotel. Would consider it more of a 3*. Never anyone to serve in the bar. We were shi ked that we'd have to pay12 euros each per visit to spa. If you are a hotel guest surely the spa should be free. Also, Decor of hotel rather dated. In the garden area it would be a good idea to put a container for people to put their discarded cigarette burrs, as the floor was littered with them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIAN s., Thank you for taking the time to tell us about your experience at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We thank you for choosing the Mercure Brides les Bains for your last mountain stay. We apologize for the presence of cigarettes on the terrace floor despite the presence of 3 large ashtrays. In summer it is the people at the reception or the restaurant who do the service at the bar. In the winter we have a bartender and musical entertainment. The Spa costs 12 euros for people staying at the hotel, it's free if you do a care. The price of the room is lower. For this price at the spa you can enjoy a swimming pool, a jacuzzi, a sauna and a rest room with drinks and dried fruits. We hope to see you again in winter for a glass of wine with local charcuterie at the bar and listen to a band. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Phil R. Families - 30/07/2019 AccorHotels review
« Room not prepared for 3 as booked and had to pay extra for the pool »

We booked as 3 (2 adults and a 9yr old child) but the room was only prepared for 2. We also had to pay full price for the child even though we were in a suite. The pool and Therme were an additional charge via the wellness centre !!! The bar had no staff - I had to call the girl from reception. The bill was completely messed up as it didn’t show the pre payment. I stay will Accor hotels as my first choice but this was very disappointing.

Tawa Solo - 24/07/2019 AccorHotels review
« Pleasant »

The best part for me was we came to do the L'ETAPE du tour and we got to the hotel at 9:30pm after the restaurant was closed. The hotel management opened the restaurant to give us food. This was exceptional.

Business - 13/07/2019 TripAdvisor review
« Too short stay »

Very nice atmosphere in this hotel for deep relax. Very good bed and good restaurant. I will come back for more time to enjoy Spa as well. Only they must improve the indication of hotel and parking when you arrive.

Our hotel has responded to the review
Our hotel has responded to the review

dear host,Thank you for choosing the Mercure Brides Les Bains Grand Hôtel des Thermes.. We are glad that you were able to relax and enjoy the serenity of the place. We ask the Town Hall of Brides the Baths to make us more directional sign. We hope that will happen quickly. Receive our warmest greetings

David S. Families - 12/07/2019 AccorHotels review
« good location,good rooms but needed air conditioning »

you should use mugs for the tea/coffee andglassfor the water thereby helping to reduce plastic and cardboard recycling

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID s., We very much appreciate your comments regarding your stay at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sensitive to the planet and will quickly study an alternative for plastic mugs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Katja Couples - 29/06/2019 AccorHotels review
« Beautiful room with some throwbacks »

The room we got was wonderful with a great view of the river and mountains. However, the air conditioner did not work for one night, we had 27° C in our room, when we ask about it at the reception it magicaly startet to work. As instructed we did not touch it and the next morning had freezing cold in our room. Since there was a heat wave when we stayed there, the pool came in handy. However, pool was dirty all the time (dead bees and other insects were on top and bottom of pool). Also the terrace would need some TLC (some floor boards were broken or sticking out, the whole area should be cleaned more often). The breakfast was awesome, a lot of different foods to choose from. One thing I did not like was that you needed to cook your own eggs to your preference, which took time, but that is a personal preference if you like that or not. The staff was friendly and our overall impression was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATJA P., We very much appreciate your comments regarding your stay at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The robot to clean our pool broke down a weekend it is finally repaired to this day. The air conditionner is workin now, We are sorry about this inconveniance Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nimnom Friends - 24/06/2019 AccorHotels review
« Small details would make things a lot better »

Check in friendly & relatively helpful. On arrival in my room I found that I needed to go BACK to reception if I wanted a bath robe or wifi access. 1/ Why didn't the check-in clerk offer those things right away while I was at reception? This would have saved me time and given me a MUCH better impression of your hotel 2/ The notices telling me I needed to go to reception for these things were variously placed around my room - recommend you ALSO put them in the welcome folder. There is a sign in the lift saying that guests are charged to use the spa - this wasn't obvious when we booked. In fact we weren't then charged so that was confusing. We arrived to get breakfast at just after 7am - we were pressed for time as we were running a trail race out of Bozel at 8.00am so were not going to have much. I had thought breakfast was included in our booking. When the person on duty in the restaurant said it wasn't, we explained that we just wanted a coffee so wouldn't bother thanks. She looked very sour-faced and told us that coffee was in our room. It seemed very rude and was quite unnecessary. Some people, like me, do not consider instant coffee a decent cup of coffee and prefer to have real coffee for breakfast. This is beside the point - your staff member should not have been off-hand and rude to us. Finally about your restaurant. The food was good. However we were two petite, athletic women - for us the meal was adequate and just about right. If I had been staying there with my tall and athletic husband he would have been very hungry. The portion size was really rather small. Also when we asked for another glass of wine a junior member of staff was instructed what to bring... she brought the unopened bottle to our table (unnecessary), struggled to open in, then poured us some rather short glasses of wine and left wine dribbled onto the table. We felt sorry for her as she was clearly struggling and nervous. Fortunately we are empathetic and good-natured and didn't want to complain at the time . Those comments aside, we very much enjoyed our meal, and the spa was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NAOMI M., We very much appreciate your comments regarding your stay at the Mercure Brides-les-Bains - Grand Hôtel des Thermes. We have read with great attention your very informative and very fair comments. We especially apologise for the bad welcome you received at breakfast. It's unacceptable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anna Business - 23/04/2019 AccorHotels review
« Comfortable hotel but slow service during the evening »

This is a very comfortable hotel by my standards and it was provided by my employer to accompany my guests at the start of a multi-day ski-tour. All worked well, the food was good and service was generally good too. However it took over 30 minutes for our to be served drinks at the bar when we were trying to have our first briefing, so we had to go through to dinner, and this took over 2.5 hours to complete. We could chat over dinner but it would have helped to have finished earlier just to finalize our plans for the early start the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HANNAH B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides Les Bains Grand Hotel des Thermes. We are sorry about the lenth of the serve. We appologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 10/04/2019 AccorHotels review
« Very good room »

Just a brief overnight stay but very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear JASON E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 08/04/2019 AccorHotels review
« Room fine, location good, resataurant dissapointing »

Despite the excellent room, the very freindly service, the good breakfast, our stay was diqqapopinting due to the resatarant. The ambiance in the room is not very cosy, the large room is better suited for the breeakfast, for dinner not so much especially for two (not cosy, too much like a refrectoire) the menu choice was nort very apealling, but the fondue we had was OK. To top it off, of the limited wine list two of the selection i made were unavailable so we had to settle for a third choice (OK if you have 100 references but not for a limited choice)

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRIS S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are really sorry for the choice of wines. We will put in place a Mercure wine list with very good references chosen by a sommelier. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Shalia K. Business - 02/04/2019 AccorHotels review
« Very average »

I was dissatisfied with the level of service Didn’t feel welcomed at the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHAILA K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 31/03/2019 AccorHotels review
« The hotel provided many of the things required for a pleasant stay. »

The hotel was pleasant and the staff helpful. The room was a little sparse (perhaps big enough to include a sofa). The complimentary water was good but the tea / coffee in room could be better. China mugs for example would be better than paper cups. The room could perhaps be modernised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. China mugs are not as clean as paper glass. The Brand Mercure would prefer that we have that second one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 25/03/2019 AccorHotels review

Stay was fine but was disappointed that you couldn't organise an early breakfast for us on our final morning. Promised for 6-15 but restaurant was still closed at that time so we were forced to leave.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GORDON B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We can perfectly serve you a breakfast at 6 o'clock in the morning. You can prevent the day before. or ask the night watchman. We apologize for this lack of reactivity. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 24/03/2019 AccorHotels review
« Group stay »

Very good service and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARAH A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David H. Couples - 21/03/2019 AccorHotels review
« Excellent Hotel - definitely recommend ! »

Sadly just a short stay this time but my Wife and I loved our stay at the Mercure in Brides. The Hotel was spotlessly clean and the staff really friendly. We had Room 234 and were delighted with the standard and quality of the room The village has the Olympic cable car which takes you up to Meribel & the transfer connections from there so plenty to do, the Mercure is a perfect base !

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. we hope you will come back for a longer stay! Thank you for these great compliments that make us hot in the heart It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Abhijit Families - 13/03/2019 AccorHotels review
« Adequate and satisfying »

Great staff service oriented, Clean rooms and hotel. The reason for not input of 10/10 was that the man be the fixtures, appliances could be more modern,

Our hotel has responded to the review
Our hotel has responded to the review

Dear ABHIJIT P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. Thank you for the note and thank you for your positiv comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 13/03/2019 AccorHotels review

Great breakfast, poor beds and cold room, spacious and ok facilities/amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDRIK B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. We are sory about the beds and cold room, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tomy Couples - 11/03/2019 AccorHotels review

Although I have a platinum membership, no welcome drinks were offered at first, I had to ask myself. I think there was no information about being a member. The service could have been a little better. But the hotel and the room were fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOMY S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Brides-les-Bains Grand Hôtel des Thermes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are really sorry to forgot your welcome drinks Our staff normally knows the status of members. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Emma H. Couples - 11/03/2019 AccorHotels review
« Comfortable and good value, fabulous food »

Food was amazing. Spa was nice. The brown and beige decor is somewhat dated, 70's-looking decor was a little ugly but the bed was very comfortable and the overall experience was great value for money.

Jacob Friends - 11/03/2019 AccorHotels review
« Relaxing Alpine Stay »

Very friendly staff. Nice location and scenery. Really enjoyed the lounge bar, especially the chess set and the pool table. The dinner in the restaurant was also delicious and the wait staff were great.

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