Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 641 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,984 reviews

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 641 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 22/08/2019 TripAdvisor review
« Beautiful boutique hotel »

Great decor. Beautiful boutique hotel very close to a metro station and walking distance to the city center. Friendly and helpful staff. The hotel also arranged a fantastic free walking tour of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for your nice feedback regarding your stay with us at the Mercure Vienna First. What a pleasure to read all your compliments, in particular this for your free city walking tour every Saturday morning. We are glad your enjoyed it! We look forward to welcoming you again. Kind regards Kerstin Allabauer Front Office Manager

Anonymous Families - 16/08/2019 AccorHotels review
« excellent »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylwia Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Susan Families - 10/08/2019 AccorHotels review
« Everything you need. »

Good location. Spotless modern bathroom and room. Slightly noisy on Friday and Saturday nights from bars in the area. Free walking tour on Saturdays also great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Helen H. Families - 05/08/2019 AccorHotels review
« Fabulous stay »

Excellent from beginning to end. Staff super helpful, comfortable and quiet room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Anonymous Couples - 02/08/2019 AccorHotels review
« Great location »

The rooms were a little small but the shower room was good. The reception staff were very good and welcoming. The location couldn't have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Jen T. Couples - 26/07/2019 AccorHotels review
« Great location »

Fantastic front of house staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest. We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Chris Business - 26/07/2019 AccorHotels review
« One of my best experiences ! »

Comfortable, trendy, soundproof rooms. Charming and attentive staff. A few steps from the old center. Very easy access to the subway and train station. The perfect place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Liran N. C. Couples - 22/07/2019 AccorHotels review

The location of the hotel is excellent, the rooms are small and dark and there is dust in the room. Although we were promised a check-out at 14:00 in the morning, the receptionist told us that it was canceled and treated it unpleasantly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liran c., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I will forward your remarks to the responsible colleague. Services as described above does not match with our high Mercure Quality standards. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Couples - 22/07/2019 TripAdvisor review
« Well situated, comfortable, friendly hotel. »

We had 3 nights here and had a enjoyable stay. The rooms were comfortable and well equipped. They were compact and one criticism would be very small hanging space. The staff were friendly and efficient. We didn’t eat here as breakfast was 20 euros which we thought pricey. Well situated, and we would certainly return for a short city break. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for having taken your time to review your recent stay with us at Mercure Vienna First. What a pleasure to read you enjoyed our kind hotel staff and your cozy, well equipped room. We appreciate all of your kind words. We really love it when guests are mentioning that they will definitely stay with us again in the future. We are looking forward to welcome you back. Kind regards Kerstin Allabauer Front Office Manager

A. R. Business - 21/07/2019 AccorHotels review
« Very pleasant stay »

Very convenient hotel location, nice room, very good breakfast, and great hospitality!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adee R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Jm Friends - 16/07/2019 AccorHotels review
« Friends traveling together »

It was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

S. Couples - 14/07/2019 AccorHotels review
« difficult to access by car, great location in mid of the city »

despite difficult to access by car, the hotel is great, and sit in the center we enjoyed Vienna's city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugues S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You are right, we are located in a pedestrian area so you can not drive directly in font of the hotel. You can park just around the corner, but our hotel staff is always willing to help you with your luggage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Eli R. Couples - 13/07/2019 AccorHotels review
« Bad experience »

The room was great and the hotel looks good and is located near all sites. However iI booked anon refundable reservation through booked. The reservation was not honored in full since we had a problem with the breakfast part. Booked has sent me to you and you sent me back to booked to sirt things out. Ama couple of weeks before my flight I wrote you and you answered just 5 days!!! before my flight to get back to booked. I write back that I want to cancel my stay with you if you do no intend to honor the reservation. When I got to the hotel I showed you my reservation and you said that the manager would look in to it. The mangers answer again was go back to Booked. Despite the bad experience with Booked, I realy hoped you would sirt out the mass and provide me with a wonderful experience (the one I hoped to get when I read the good reviews about your hotel). Since I did not, regretfuly I will not recommend anyone to stay in Mercury chain since the level of service when a guest has a problem is realy realy shameful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family R., Thank you for your feedback during your stay with us at Mercure Vienna First. We regret to read not everything is to your satisfaction and we do apologize for that. Please rest assured we take your request very seriously and will discuss the mentioned within our team. Kind regards Oliver Lang Front Office Agent Mercure Vienna First

Esther K. Solo - 11/07/2019 AccorHotels review
« Very pleasant and excellent location »

Everyone was very friendly and helpful. Some especially someone named Oliver inparticular interested in my trip and sharing their knowledge of how they could help me. There was another young woman whose name I forgot who was also extremely interested in some of the things I was visiting in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular with Oliver. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

O. T. C. Couples - 09/07/2019 AccorHotels review
« Mr »

Service very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tin C. O., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Harald S. Business - 05/07/2019 AccorHotels review
« Always great always clean »

I love this hotel, nice staff, nice rooms and breakfast in this hotel is just lovely and always very well prepared and perfectly arranged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harald S., We very much appreciate your great comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive such positive feedback like yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Ibrahim Business - 05/07/2019 AccorHotels review
« Very helpful staff »

A nice and quiet hotel even though is located in the heart of Vienna. Staff was very helpful. Suggestion for improvements? Breakfast and light in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brahim A., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate you improvements proposals for the light in the room and the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Timeya Couples - 29/06/2019 AccorHotels review
« Nice »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

M R. Couples - 28/06/2019 AccorHotels review
« An excellent stay in central Vienna »

We enjoyed our two days at the Hotel Mercure Vienna First. The hotel is conveniently placed for the Underground, buses and all the sights. Our room in the hotel was comfortable, modern, and clean. We were particularly impressed by dinner in the restaurant. The food was innovative - my husband had the antipasti platter (not sure if that was what it was called on the menu, but it was particularly good), and the service was excellent. In fact all the staff were efficient and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Kristin B. Business - 25/06/2019 AccorHotels review
« Wonderful hosts, clean and fun hotel »

The front desk team and housekeeping leader were amazing during our stay. Particularly, Tanja and Oliver were so patient and helpful, whether it was making hotel reservations or calling taxis or even helping me figure out how to freeze/store pumped breast milk overnight before I flew home, they were so helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with Tanja and Oliver. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

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