Hotel - Mercure Vienna First
Mercure Hotel Mercure Hotel

Mercure Vienna First

4.5/5 647 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • WIEN SCHWECHAT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

  • 49 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 2,047 reviews

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 647 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 09/10/2019 AccorHotels review
« Dark room »

The dark colour on the walls and the dark lampshades made the room very dark. Difficult to read in that light.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Too bad that we could not convince you with our design. We would like to have brought you a table lamp in your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Andyw Couples - 05/10/2019 AccorHotels review
« Lovely hotel in a great location »

The hotel was perfect for a couple of days in Vienna. It was stylish & centrally located in a quaint square, with an easy walk to the U Bahn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Anonymous Couples - 02/10/2019 AccorHotels review
« Very friendly reception staff »

Reception staff are very helpful and friendly to provide traveling information

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yan Woo T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Mr P. L. Couples - 01/10/2019 AccorHotels review

Quiet location, nice room, friendly service, super breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

A. C. H. Friends - 30/09/2019 AccorHotels review
« 4 days with friends »

A very nice, very central hotel in the center of Vienna. The people working in the hotel, were always smiling and friendly helpful. We really enoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan Einar Gade H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially about our kind hotel staff and the great city center location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Einat Couples - 23/09/2019 AccorHotels review
« Very good »

The room was nice and tidy, location is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Einat B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Jonathan J. Couples - 18/09/2019 AccorHotels review
« Great Vienna Hotel »

Welcoming and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Eva Couples - 17/09/2019 AccorHotels review
« Very Enjoyable »

Our stay in the hotel was very enjoyable and relazing. The location was perfect. All the main places of interest was within waking distance.The hotel location is very interesting,it has a great history to it as it is located in the old Jewish quartre. The receptionist Tanya was very helpful,kind and patient. I think a few chairs and tables to the front of the hotel would greatly add to the experience of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team but especially with Tanja. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Dr D. C. Couples - 16/09/2019 AccorHotels review
« Wonderful position but room for improvement! »

This was the first visit to Vienna for both myself an my wife. Generally we were satisfied with the hotel and its very favourable position right in the centre of the old city, especially in the Jewish quarter - near the Synagogue and a Kosher restaurant. The bedroom was generally quiet except for when exuberant youth shouted - perhaps at 3 o'clock in the morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna for your first time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you would like to add some more comments do not hesitate to contact us directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Puffade Couples - 16/09/2019 AccorHotels review
« Very nice hotel in the heart of Vienna »

Modern hotel very well located in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

B N. Friends - 14/09/2019 AccorHotels review
« Trip to Vienna 9/5-8/2019 »

Hotel location is great (center of almost everything). Staff is somewhat cold. Room is clean and well decorated. Not bad!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Buenaflor N., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, about our unique boutique hotel design and the great city center location. I will also share your comments to our team. Services as described above does not match with our high Mercure Quality standards, therefore your feedback is very important for us! Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back to us. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Sandeep M. Couples - 14/09/2019 AccorHotels review
« NICE COMFORTABLE STAY »

Thanx Team mercure First . We had a great time two nights stay . The location is excellent . The front desk team was great . all the persons manning the front desk were very helpful and guidance was very satisfactory especially the young man oliver who helped us in touring the city in small time . The room mattress towels and bedding all were satisfactory neat and clean linen We had a nice stay Thank You all once again Sandeep M. india

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. M., Thank you very much for your kind feedback regrading your stay with us at Mercure Vienna First. We are glad to know that you felt very well and everything was to your satisfaction. We would be pleased to welcoming you again very soon! Kind regards Oliver Lang Front Office Agent´ Mercure Vienna First

Zvi R. Families - 12/09/2019 AccorHotels review
« very good »

In general we really enjoyed our stay at the hotel but in particular we would like to note your employee at the reception, Oliver Lang, for his courteous service which was always accompanied with a smile and his help to find our way in and around Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zvi R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially about one of our colleagues. I will share your comments with Oliver and the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Batya Families - 08/09/2019 AccorHotels review
« Stay was fine but room was lacking light »

Everything was fine except there wasn’t enough light bulbs in the room. It was difficult to read and pack at night. Please add some lights. Also, we didn’t know how to lock the bathroom door. It’s not so pleasant to use toilet when door is not locked even with a family member. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Batya L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate the comments to the light in your room and the bathroom door. Of course we will also forward this. We do apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Dennis Couples - 06/09/2019 AccorHotels review
« Good room nice hotel excellent location »

It was a pleasant stay. We spent a week with you and had no complaints about any aspect of the hotel service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis P., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

John W. Couples - 02/09/2019 AccorHotels review
« Really cool hotel stay! »

The hotel was really nice and the staff were very helpful and lovely too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Vibha Couples - 25/08/2019 AccorHotels review
« Amazing people at the desk »

Very helpful specially Bobby. Great location. Friendly. Just perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vibha A., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, especially this kind words about our colleague Bobby. I will share your comments with him. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Anonymous Friends - 22/08/2019 AccorHotels review
« Good welcome »

The room was small but very clean. We thought the breakfast was over expensive so we had breakfast in a local restaurant for about one third of the hotel cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Couples - 22/08/2019 TripAdvisor review
« Beautiful boutique hotel »

Great decor. Beautiful boutique hotel very close to a metro station and walking distance to the city center. Friendly and helpful staff. The hotel also arranged a fantastic free walking tour of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for your nice feedback regarding your stay with us at the Mercure Vienna First. What a pleasure to read all your compliments, in particular this for your free city walking tour every Saturday morning. We are glad your enjoyed it! We look forward to welcoming you again. Kind regards Kerstin Allabauer Front Office Manager

Anonymous Couples - 19/08/2019 AccorHotels review
« Very satisfied »

Good at all levels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

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