Hotel - Mercure Hotel Dortmund Centrum
Mercure Hotel Mercure Hotel

Mercure Hotel Dortmund Centrum

3.5/5 369 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 22:00
    • Opening hours : Week-end 07:00 - 22:00
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CONTINENTALE2.5 km / 1.55 mi KHS3.8 km / 2.36 mi SIEMENS0.5 km / 0.31 mi THYSSENKRUPP UHDE2 km / 1.24 mi WILO4.3 km / 2.67 mi
DSW2.5 km / 1.55 mi RWE1.4 km / 0.87 mi SIGNAL IDUNA2.5 km / 1.55 mi VOLKSWOHL BUND0.7 km / 0.43 mi

Exhibition and convention centre

WESTFALENHALLEN4 km / 2.49 mi

Your meetings and events

Thanks to its location in the heart of the Westphalian city, the 4-star Mercure Hotel Dortmund Centrum is an ideal base for your business activities. You can easily reach the hotel by car via the A40 highway. If traveling by train,the close proximity to the main train station is ideal. Thanks to the extensive rail network, you can get around Dortmund quickly by U-Bahn. At the nearby Stadtgarten station, you have access to six lines. Your comfortable room has a desk and free WIFI.In the lobby, the business corner with online PC, Office applications and printer is available for you to use free of charge at any time. The Brasserie restaurant is open from 6am to 10pm, and the Fortune Bar from 5pm to 1am.

Mercure Hotel Dortmund Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
NERVA 32 m2 2 m 20 8 20 15 0
TITUS 34 m2 2 m 15 8 20 12 0
CALIGULA 41 m2 2 m 25 15 25 15 0
CLAUDIUS 41 m2 2 m 25 15 25 15 0
TIBERIUS 49 m2 3 m 30 15 30 18 20
MARC AUREL 52 m2 3 m 40 20 30 25 30
AUGUSTUS 70 m2 3 m 60 30 30 30 30
VESPASIAN 74 m2 3 m 60 35 30 40 45
NERO 100 m2 2 m 60 25 50 30 50
ALEXANDER 190 m2 3 m 200 40 40 120 140
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 125 rooms

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 175 reviews

Our guest reviews for
Mercure Hotel Dortmund Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 369 reviews
dudleycoates Solo travel - 21/06/2019 TripAdvisor review
« Good city centre hotel »

This is comfortable hotel in the centre of the city close to the shops and a variety of eating places. It is between two U-barn stations (Stadgarten and Reinoldkirche) and an easy walk from both. I arrived by train at the Hauptbahnhof and walked in around 15 minutes.

Solo travel - 13/08/2018 TripAdvisor review
« The Usual High Quality »

A solid walk from/to the station. The usual high quality in the rooms with a fine bed, desk and wardrobe. Breakfast was wide ranging and varied, both cooked and more traditional bread/cereals. The only irritation was having to go to YouTube to find out how the Tassimo Coffee Maker worked (the video said the printed instructions supplied were useless (!) They certainly could be clarified better. Also, once I'd worked this out, there were not enough supplies

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your honest words and predominantly positive feedback regarding your stay in our hotel. Your opinion is important to us, so that we can continue to improve our quality standards successfully. You are welcome to notify our colleagues at the reception of your wishes at any time. This way we can guarantee to immediately make your stay more pleasant. We would be pleased if you choose to enjoy our hospitality and our friendly atmosphere during your next stay. Your hotel management

Angela H. Couples - 07/07/2018 AccorHotels certified review

Very enjoyable, large room, carpets in need of a good clean, and also I can not use feathered pillows or duvets, so had a bad night sleep breakfast ok but could do with English breakfast tea, especially when I don't drink coffee, very central which was great for all the shops and restaurants, the staff were all very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela Hellaway, Thank you for taking the time to share your feedback. Our aim is to constantly develop existing services and different areas of the hotel in quality and modernity. We hope to welcome you back to our hotel very soon! Sincerely, Your Mercure Hotel Dortmund Centrum

Michael G. Friends - 05/07/2018 AccorHotels certified review
« Mr »

The room was bigger than we expected & very clean. A great bed & very comfortable. All the staff were extremely helpful. Nice decor Great location & for the price, cannot complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nadine Schmidt

Gurinder A. Business - 16/05/2018 AccorHotels certified review
« Feeling like home »

Overall perfect stay! From breakfast in the morning till arriving back in the evening, I always feel warm welcomed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gurinder Singh A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely your hotel management

Family - 04/04/2018 TripAdvisor review
« Nice hotel, great location »

It was our first visit to Dorthmund. I traveled with my two children.Our room was big enough for three people, comfortable,clean and had nice view. Location is great. We needed about 5 minutes to get most significant attractions and about 15 minutes to get railway Station.our room was cleaned each day. We'd like to stay there next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petrusya, thanks for your great comment. Kind regards your hotel management

Friends getaway - 09/02/2017 TripAdvisor review
« As Good As Possible »

It was good to stay in Mercure Hotel Dortmund Centrum. It's very closed to central station. You can walk to central station 5-10 minutes. Rooms are good enough. Receptionists are excellent. Thaks for all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your great Review. Your Feedback is very important to us. We hope to impress you again during your next stay in your Mercure Hotel Dortmund Centrum.

Anonymous Families - 20/12/2016 AccorHotels certified review

It's nice. Room was clean and comfortable. We didn't have a parking space and had to drive around for and hour looking for one which was very disappointing.

Anonymous Couples - 23/11/2016 AccorHotels certified review

Room a real let down after the communal areas. Very dated. Dominated by a useless large piece of furniture which just housed a TV. No mirror in bedroom, no plug near enough bathroom to be able to use mirror in there. You provided water - good - but no fridge in room to keep it cool. Shower cubicle needs shelf for personal toiletries. Towels threadbare and rough on first day of stay.. Room was next to some sort of cleaners storeroom which they started banging around in before 7am - the purpose of our break was leisure so we were not looking to be awake this early.

Business - 11/11/2016 TripAdvisor review
« Dortmund center »

The hotel is in the very center of Dortmund, near the mayor house, and at the walking distance from the central train station in Dortmund. From there there are good train and bus connections, including the bus for the Dortmund international airport. Near by is a very good pizzeria, La Osteria, with very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your review regarding your last stay. We are happy that you enjoyed your stay with us and we hope to welcome you back very soon. With warm regards, Mercure Hotel Dortmund Centrum

Anonymous Business - 30/05/2016 AccorHotels certified review

I had a good time in your hotel, mini bar was not available. I needed simple water without gas. one bottle for three days was not sufficient. I could finally find it in the reception.

Solo travel - 23/05/2016 TripAdvisor review
« Comfortable and Convenient »

This was my first stay at this hotel. I found the hotel to be comfortable and convenient. It is close to the center and the concert house where I was attending a piano recital. The room was crisp and clean. The excellent ventilation made for good sleeping. Staff were friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for bringing your personal experiences in our hotel to our attention. We will share your impressions with our team. Hope to welcome you back very soon. With best regards, Mercure Hotel Dortmund Centrum.

Philip H Solo travel - 27/04/2016 TripAdvisor review
« 3 night stay »

I stayed in the Mercure Hotel Dortmund Centrum for 3 nights, on arrival the hotel staff were very pleasant and assisted me with all my needs, the hotel is clean and modern and very close to the centre of the city. My room was clean and with everything i needed as i would expect from a Mercure, although it was at the front of the hotel which at times was a little noisey with traffic also my room was right next to the service lifts which was a bit annoying as it was in use until quite late and the early on in the day. Breakfast was lovely with a very good selection for all tastes. On the whole a very nice hotel but with a few niggles, this wouldn't stop me returning to stay again though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your honest words and predominantly positive feedback regarding your stay in our Mercure Hotel Dortmund Centrum. Your opinion is very important to us, so that we can continue to provide you with a first class standard. We hope to welcome you back very soon. Warm regards, Mercure hotel Dortmund Centrum.

Anonymous Friends - 26/04/2016 AccorHotels certified review

Room was clean and comfortable. Staff were friendly.

Couples - 15/02/2016 TripAdvisor review
« This could have been a great review, but.. »

The review of our stay in Mercure Hotel Dortmund Centrum could have been great, because the hotel has excellent rooms, locations and meals. Unfortunately, there were some disappointing episodes. First, we booked our stay over internet to a fixed price, we thought. To our surprise, the price turned out to be almost 10 % more expensive, which was explained with “Betten Steuer”. Never heard of such extra tax, and actually we feel it was something the receptionist invented to charge us extra. A very bad policy from the hotel. Secondly, the personnel serving dinner (we dined twice in the hotel), need to be trained to put customer in focus. There were only a few tables in use, but it was almost impossible to get in contact with the personnel to get the table cleaned, to order more drinks and even to pay the bill. We had to seek up the personnel ourselves to get any attention. This is not how it should be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The tourism tax is based on the price of overnight stays in hotels and sourced from leisure travelers. The tax is fixed by the city of Dortmund. She is also called bed tax and is calculated in other German cities. For example, in Cologne. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Dortmund Centrum

Marieke V. L. Couples - 21/11/2015 AccorHotels certified review
« Dissapointed by the given service »

We have stayed at this hotel once before, two years back. Overall, the hotel realy looks better than before, only the service is quite dissapointing. In the information given by the Booking.com website, it is clearly stated that the spa-faccilities are free of charge. When we went to the sauna this morning, they charged us €5 p.p. When afterwards we tried to explain to the receptionist that we didn't mind paying but that they should contact Booking, to ensure that future information given by them is correct, she constantly interrupted us by saying that we were the first that "ever" thought the sauna would be free of charge. That Mercure doesn't have anything to do with Booking.com, and the information they are giving about the hotel. Also, although I showed her the online information given by Booking.com website and app on my telephone, she kept on saying that there weren't any websites that would say that the hotels spa-facility's would be free of charge. My husband and I were very dissapointed by this reaction. We really don't care about the €5, but we would like to be treated with respect and hospitality. Although we like to travel, and visit Dortmund at least once a year, after this incident we very much doubt that we will book this hotel in the future (or any other Mercure Hotel). And that is a shame since we love the way the hotel looks now and the hospitality of Dormund-citizen in general. Kind regards, Marieke & Robin van L. Very nice decor, warm atmosphere. Good faccilities

Felicia W. L. Business - 26/10/2015 AccorHotels certified review
« Unprofessional »

The room was good, and the hotel was beautiful. We compete a lot with our dogs and have never been treated this bad. When we arrived at the hotel we had already paid everything and told the hotel that we would bring dogs. Despite this they told us, when we arrived late in the night, that we had to pay 30 euro per dog per night - the total cost would be a lot more than the price for us humans. They where not helpfull, and by some of the staff we where treated incredible bad and unaccaptable. The trip was very much destroyed by this bad treatment , and in addition, we would get 10% of our money back if we changed hotel. The Wi-fi did cost after one day. I'm chocked over the treatment, the lack of care for customers and that they was not willing to help at all, even if we had told them in the beginning that we would bring dogs. Not trustable, changed what they said. We have a company ourselfs, and would never do this to our customers. I'm very disappointed and was very stressed about all fuss from the hotels side. The food was good. Slow, and we had to pay for it after one day. Good, but barely any parkings. Good, but could have more to choose.

BW1959 Family - 17/09/2015 TripAdvisor review
« Not everyone's cup of tea a hard bed but otherwise an excellent stay. »

Stayed here overnight on a journey. Welcome was warm and friendly, the barman could not have been more helpful in helping us to choose out drinks. In a central location and close major routes passing through Dortmund it is an outstanding place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your positive feedback. We are happy to hear, that you enjoyed your stay and we hope to welcome you back very soon. With warm regards, the team of the Mercure Hotel Dortmund Centrum.

Family - 27/04/2015 TripAdvisor review
« Perfect Hotel for BVB »

Great efficient service, worth calling them a few days before arrival if you have any queries. Also recommend booking far in advance for very reasonable prices. Hotel bar very good and showed German football highlights on TV Saturday night(I was with my 13 year old son , so bars/pubs in Dortmund a bit too boisterous!). Wi-Fi was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your good feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, your team of the Mercure Hotel Dortmund Centrum.

Friends getaway - 04/12/2014 TripAdvisor review
« Ideal location »

We stayed at the hotel as it seemed to be close to the christmas market area. We found that it was ideal as it was only a few hundred metres away from there but not close enough to have hundreds of people about. The staff were very friendly and helpful. Ideal location for the main shopping area, bars and restaurants. Clean tidy and modern hotel. Thoroughly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, your feedback is highly appreciated! It is a pleasure for us to know, you enjoyed your time in Dortmund and the stay at out property. Kind regards, the whole team of Mercure Hotel Dortmund Centrum

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