Hotel - Mercure Launceston
Mercure Hotel Mercure Hotel

Mercure Launceston

3.5/5 529 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying

Catering

  • Breakfast
See all services

Hotel location

Companies and event centres nearby

Company

ANZ BANK1 km / 0.62 mi CALVARY HEALTH1 km / 0.62 mi DHHS2 km / 1.24 mi HARVEY NORMAN2 km / 1.24 mi LEGAL DISTRICT2 km / 1.24 mi SPOTLIGHT2 km / 1.24 mi UNIVERSITY OF TAS2 km / 1.24 mi WESTPAC BANK1 km / 0.62 mi
BUNNINGS2 km / 1.24 mi COMMONWEALTH BANK1 km / 0.62 mi FINANCIAL DISTRICT2 km / 1.24 mi HAZEL BROTHERS2 km / 1.24 mi RACT1 km / 0.62 mi TELSTRA2 km / 1.24 mi VISION STREAM2 km / 1.24 mi

Congress centre

GRAND CHANCELLOR1 km / 0.62 mi

Our rooms

  • 48 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Air conditioning
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 1,440 reviews

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 529 reviews
Maurice Business - 11/11/2019 Confirmed reviews AccorHotels
« Another Great Stay.. »

Another friendly welcome and stay as usual together with a Great Dinner and Drinks with helpful Staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurice B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Julie H. Couples - 11/11/2019 Confirmed reviews AccorHotels
« Great location, friendly staff and excellent facilities. »

Great location, clean amenities, friendly staff. All you could want in a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Andrew C. Business - 10/11/2019 Confirmed reviews AccorHotels
« Good location, great restaurant »

Very good. Small issue with the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew C., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In relation to the lighting in the room and the feedback you have provided we will definitely take this on board at the time of allocating rooms to guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Phillip R. Business - 10/11/2019 Confirmed reviews AccorHotels
« Very good location and rooms where very tidy. »

Good service. Restaurant a and bar good value. Parking good. Reception very helpful. Rooms very clean and great value .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip R., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Angela H. Business - 07/11/2019 Confirmed reviews AccorHotels
« Enjoyed my stay and Room 116 was fabulouse. »

Really nice stay. Friendly staff. Great Room 116. Completely relaxed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

John K. Couples - 06/11/2019 Confirmed reviews AccorHotels
« Outstanding »

Good room, good service and terrific meals in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear John K., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Peter S. Couples - 06/11/2019 Confirmed reviews AccorHotels
« Overall very good »

Great except for the dining which was expensive and the choice very limited which did not change. Had an issue extending our stay by a day as the person on the desk got my request completely wrong, english is my only language.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is a pleasure to receive overall positive feedback in relation to your stay with us. I have noted some areas of concern that we will address in relation to the restaurant options and also the issue in extending your stay with us and we will discuss those as a team so that we are able to continually improve on our overall product and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Brian R. Couples - 05/11/2019 Confirmed reviews AccorHotels
« Staying at the Mecure Launceston is always a pleasure »

Staff are always friendly and obliging and willing to help make our stay as enjoyable as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian R., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

G. M. Business - 03/11/2019 Confirmed reviews AccorHotels
« Disappointing »

Very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., Thank you for your feedback, we are sorry your stay did not meet with your expectations on this occasion. We will take your comments into consideration so that we may make some changes to better improve on our overall product and service. We hope to welcome you back to our hotel very soon. Sincerely, Natasha Beck Assistant General Manager

Sunny Couples - 03/11/2019 Confirmed reviews AccorHotels
« Central »

Staff were very friendly and the renovation didn’t impact our stay. The restaurant and bar were reasonable but very popular.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan O., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Warren W. Business - 03/11/2019 Confirmed reviews AccorHotels
« The Worst Accor Hotel I have stayed at! »

Reception staff and bar staff were great - that's where the good experience ended! Hotel is old, rooms are old, lights did not work properly in the room, the iron is attached to the wall and something I would expect in a hotel 20 years ago, the breakfast service was less than average (although the actual cooked breakfast itself was nice). The hotel is unsecure - the front door is locked at night but there is no card/key access - you just enter through the un-locked/open door from the car park area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W. Thank you for your feedback, we are sorry your stay did not meet with your expectations on this occasion. We will take your comments into consideration so that we may make some changes to our service offering. We are pleased you found our staff members to be friendly and helpful. We note you stayed in a Superior room on this occasion which was fully refurbished in 2017, however; should you come to Launceston in the future you may find our Deluxe or Premium rooms more suitable. It appears we were heavily booked during your stay and as such an upgrade wasn’t available, however we do hope to have the opportunity to look after you on your next visit. We appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha Beck Assistant General Manager

Lp Couples - 01/11/2019 Confirmed reviews AccorHotels
« Clean modern room »

Great room, everything we needed and very clean. Also nice & new. However it's on a very noisy road, we had an interrupted sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luella P., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Ron Couples - 29/10/2019 Confirmed reviews AccorHotels
« Ok »

Room was very good especially the large bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron D., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Keith C. Business - 25/10/2019 Confirmed reviews AccorHotels
« One night in Launceston »

Well renovated rooms in a convenient location with friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith C., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback and it's lovely to hear that you appreciate the refurbished rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Sandra H. Couples - 24/10/2019 Confirmed reviews AccorHotels
« Disappointing »

No cloak room for luggage while awaiting room. (I know we were very early before 2:00 check in, ) Receptionist failed to ring us when room was ready, after promising to do so. I had to ring them. Lift out of action. But another lovely young girl helped carry our luggage to our 'superior' room which unfortunately had no view and was out at the car park. We felt like dogs being put out in the back yard. Not pleasant. Water in the shower took long time to heat. Water waste. And hard to keep constant te,oerature. No heat lights to warm the bathroom and floor tiles were freezing. Ironing board assembled incorrectly and collapsed when pressed on. Husband fixed. 4tiny pods of milk enough for only 2 cups coffee/tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Thank you for providing us with feedback from your recent stay with us at Mercure Launceston, firstly I apologize that there were aspects of your stay with us that did not meet your expectations. Unfortunately at this point in time the hotel does not have a designated luggage store, this is something that management is currently reviewing to see what spaces can be converted for that use. The area in reception is monitored at all times, by CCTV and also staff, even though there is no designated store area at this point in time, the reception is very secure in the sense that it is monitored and manned at all times and we were pleased to be able to provide this small convenience to assist with your early arrival. I apologize that the lift was out of order when you arrived, it was being serviced, it was lovely to hear however that Isabella was able to assist you with your luggage. We will ensure that the issue relating to the ironing board is addressed with housekeeping and that it is replaced, we will also address the issue in relation to you not receiving a call when the room was ready as advised, front office should have followed this up and we will ensure that moving forward they follow procedure. We are delighted however that we were able to provide access to the room early at 1pm before our check in time of 2pm. We will also have a discussion with the maintenance team in relation to the hot water to see what measures can be put in place to regulate it. Thank you for taking the time to provide us with your feedback Sandra, it is greatly appreciated and it allows us the opportunity to continually improve on our product and service. Sincerely, Natasha Beck Assistant General Manager

Keir Business - 24/10/2019 Confirmed reviews AccorHotels
« Comfortable and cosy »

Always made to feel welcome and valued as a regular customer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keir G., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Chris Friends - 23/10/2019 Confirmed reviews AccorHotels
« Small rooms but very comfortable »

A nice hotel to stay at. I arrived early and had to wait in the bar area until my room was ready. Staff never told me when my room was ready. Only when I went to reception and asked they said yes your room is ready. Not sure how long it had been ready. I would have appreciated being told when it was ready. Not sure why they charge for water. This is normally complimentary in most hotels. Apart from that I was happy with the hotel. It's well located with an easy stroll to the center of town or to the Gorge. Service and Staff were pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris C., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I have noted some areas of concern in relation to you not being advised your room was ready and we will ensure that this is addressed with the team and your feedback used to assist with future training and coaching purposes, to ensure that we continue our high level of customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Assistant General Manager

Sharon Families - 23/10/2019 Confirmed reviews AccorHotels
« Disappointed »

Room great. No bar or restaurant? Don't understood how the hotel is an accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon B., Thank you for taking the time to tell us about your experience at the Mercure Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Launceston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologize that the Bar and Restaurant was closed for evening service on Sundays, we unfortunately only operate breakfast service on Sunday's, but I will ensure that your feedback is discussed further with our team to see whether this may be something that can be addressed in the near future for change. We will also ensure that the feedback you have provided in relation to customer service is used to assist us with future training and coaching purposes to further improve our service and product that we offer at Mercure Launceston. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natasha Beck Assistant General Manager

K G. Couples - 22/10/2019 Confirmed reviews AccorHotels
« Super comfortable »

Comfortable, clean and the rooms excellent. Love to come back when the building upgrades are finished.

Rose B. Couples - 22/10/2019 Confirmed reviews AccorHotels
« Exceeded expectations »

I have stayed at Mercure Launceston a few times before but have always been in one of the rooms out the back. I was in one of the inside rooms this time and it was beautifully decorated and comfortable with a lovely big window. All small issue we had is we couldn’t work out how to turn the main light on? Only the bathroom light and bedside lights. Perhaps the switch was just broken. As it was very late at night we did not bother asking the front desk who I’m sure could have assisted.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates