Hotel - Hôtel Mercure Paris Ouest Saint Germain
Mercure Hotel Mercure Hotel

Hôtel Mercure Paris Ouest Saint Germain

3.5/5 164 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ROISSY CDG
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7j/7j
    • Opening hours : Week-end 6h30-23h00

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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From September 21 to October 6, 2018, make the most of your stay in Saint-Germain-en-Laye and discover new francophone artists at the l'Estival music festival!

Hotel location

Your meetings and events

An ideal hotel for your meetings and professional events, featuring 4 bright rooms opening onto a landscaped garden. Our rooms are equipped with screens, retractable projectors, flipcharts and WIFI. Energize and inspire your teams with a friendly breakin relaxing surroundings close to Paris. Our new dining options promote discussion, which will help to make your meetings even more effective. Use our know-how to help organize your corporate events andincentive breaks, as well as festive and team building events (end-of-year celebrations, team building activities, cocktail evenings, etc.) You can trust us to make your events a success!

Hôtel Mercure Paris Ouest Saint Germain Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CERF 136 m2 2 m 120 40 90 70 120
PARC 102 m2 2 m 90 30 32 50 90
TERASSE 60 m2 2 m 50 20 25 25 35
TOURVILLE 53 m2 2 m 40 18 20 25 30
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 56 rooms

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 1,239 reviews

Our guest reviews for
Hôtel Mercure Paris Ouest Saint Germain

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 164 reviews
Jacques Friends - 06/05/2019 AccorHotels certified review
« The Hotel covers the essentials for a short-period lodgement »

Just fair. The hotel has good breakfast, polite staff, reasonably clean, set up in old dark facilities. Maybe it’s time to renew the environment.

Ka Business - 18/04/2019 AccorHotels certified review
« Ok »

Stayed before at better rate for similar service, hotel receptionist with top service, bar responsible rather unfriendly, good check out

One N. I. S. G. E. L. Families - 16/04/2019 AccorHotels certified review
« Clean, good breakfast but that’s it. »

Rooms are clean but outdated and without charming. Windows are not so efficient to handle the difference of temperature (2 degrees outside and you really feel it!) and the room is finally noisy (noises from other rooms such water pipes). That’s say, it it quite clean, nice people and at 5 min from down town.

George Business - 13/04/2019 AccorHotels certified review
« Mediocre »

Mediocre service no TV channels in English . Remote control not working well. Room quite good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGIOS M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Johan W. Business - 12/04/2019 AccorHotels certified review
« Always nice »

Been coming here for years, good service, good breakfast, nice and clean rooms. Nothing to complain about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHAN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Martin S. Families - 03/04/2019 AccorHotels certified review
« Good location but with some shortfalls »

Nicely located room, small bathroom. Unfortunately the pillows were very hard which interrupted a good nights sleep. Staff excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Olivier Business - 31/03/2019 AccorHotels certified review
« very nice stay »

very nice and pleasant stay Staff is charming Parking entrance difficult to find and big hole at the entrance

Claire Families - 11/03/2019 AccorHotels certified review
« Very well located, clean and spacious room »

Very well located next to the rer and castle, downtown close by, good place to stay. Not the most charm full hotel (restaurant and breakfast room ...) but nice people, clean, great hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAIRE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Ian Business - 04/03/2019 AccorHotels certified review
« Generally good stay but I only really used hotel to sleep! »

Hotel seems good but I only really used it to sleep as I arrived later both nights due to flight and having evening meal out. I was also out early (did not take breakfast) two mornings so I only really used the room for sleep. Room was fine but on last morning water in shower was only lukewarm. I reported it to reception when I left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Michelle T. Couples - 27/02/2019 AccorHotels certified review
« Quiet and beautiful surroundings »

Warm welcome, got a free breakfast because light in toilet did not work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHELLE t., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

Sienna Couples - 17/02/2019 AccorHotels certified review
« Comfortable and convenient »

Staff were friendly and the hotel was nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear GINA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

David S. Business - 14/02/2019 AccorHotels certified review
« Not as good as such should be. Mecure hotels should be better than this. »

I stayed at this hotel for 12 nights Room was exactly what I was expecting and so no complaints with that. The biggest issue is that there is no proper path to the hotel. Access is using an unmade road which is full of potholes. This means that when it rains (as it did during my stay) you have to walk through mud. This means if you walk out of the hotel your shoes and trousers get dirty walking to the RER station. I think that this is very poor for a hotel chain such as Accor to not to address this. It also prevents you from walking the 0.5 km to the RER with your suitcase and you have to get a taxi. Your website states that the RER is in walking distance but does not tell you that you will not be able to walk there with your suitcase and you will get covered in mud. The breakfast was adequate although a bit inconsistent in what was available each day. Sliced bread for toast was invariably stale and not replaced with fresh everday. The hot food was not very good. I have much better breakfasts at other Mecure and Ibis hotels. There also seems to be a shortage of coathangers at the hotel. I was staying for 12 nights and had 3 coathangers. I asked for some more but was told that there were no more available. I found this surprising I stayed in a superior room which had a nespresso machine. Normally there were three and sometimes two capsules. If you run out, the hotel staff are not able to provide more if the house keeper is not there As you can tell from my comments I am not that impressed with the hotel. In the near future I am going to stay there again with my wife for two nights Feb and I am not looking forward to it. I had pre-paid for the room. I wish I had not because otherwise I would have cancelled the booking.

Ronald B. Business - 31/01/2019 AccorHotels certified review
« Good, but not perfect »

My stay was good, but not perfect. The bed was to hard and the room was very small with the television on a side wall. The weather was not so good and the walk from the RER station to the hotel (because of rain and snow) was wet and dirty because there is no proper pedestrian side walk only a dirt road. Because of this, currently my preferable stay would be in the Center of St Germain in the new IBIS hotel. Br.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Unfortunately, the road close to the hotel is a listed area. We are not allowed to do some work around We hope to welcome you back to our hotel ! Sincerely, Françoise Bellegarde Directrice

Anonymous Business - 30/01/2019 AccorHotels certified review

Hotel was good, nice to have bottled water provided on first night of stay in the room, could improve the service by replacing when staying for more than one night. Tea/coffee in room is also a nice touch. Only negative with regards to the stay was that afterwards I received an email to say I had been registered in the club accor programme? which I did not request. I am already a member but in this instance I did not booked directly as I did not wish to pay in euros.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Françoise Bellegarde Directrice

J. Business - 25/01/2019 AccorHotels certified review

I stay at this hotel for business every couple of months. Usually it is OK but this time I did not enjoy the stay. The room had no Kleenex tissue left in the bathroom, coffee sticks were dirty, no sweetner (only full sugar). In the very early morning, noise of other guests walking with luggage on the concrete path was too loud to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SATOKO J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle KIEFFER Responsable du développement commercial et de la qualité

A. Business - 20/01/2019 AccorHotels certified review
« Satisfied »

Missing evening meals inn Fri. Sat and Sun.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay. We are sorry for the restaurant, closed every week end We hope to see you again very soon. Sincerely, Françoise Bellegarde Directrice

P J. Business - 26/12/2018 AccorHotels certified review
« Feeling velcome and enjoyed the reception »

Polite and nice velcomming made me feeling good and comfortable. Good and clean rooms added to the positive experience

Colin E. Business - 20/12/2018 AccorHotels certified review
« MR COLIN E. »

REASONABLE

Pablo A. Business - 13/12/2018 AccorHotels certified review
« Not the standard expected for a Mercure »

The building is not the main one, but an other which is old (the elevator seems to be one of a horror movie). Inside of the building is not clean. The room was clean but it was really freezing. Not a good experience at all. I put 4 because the staff was welcoming, but that is the only good point...

Caty M. Couples - 10/12/2018 AccorHotels certified review
« Friendly hotel »

Pleasant stay, although the room was quite cold and the radiators in the bathroom wasn’t switched on or the ones in the corridors. The breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE M.-WEBER, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Ouest Saint-Germain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle Kieffer

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