Hotel - Novotel Santiago Providencia
Novotel Hotel Novotel Hotel

Novotel Santiago Providencia Hotel

4.5/5 131 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Expansion of arrival time (Paying)
    • Extension of departure time (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Snow Skiing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
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Close to the main offices of national and international companies. If you're traveling as a family, our facilities include connecting rooms, a children's menu and children's play area. Free parking

Hotel location

Companies and event centres nearby

Company

CAMARA CHILENOSUIZO1.7 km / 1.06 mi CONSULADO ESPANA0.5 km / 0.31 mi EMBAJADA DE BELGICA1.1 km / 0.68 mi EMBAJADA FRANCIA3.1 km / 1.93 mi IBM2.9 km / 1.8 mi TORRE TITANIUM1 km / 0.62 mi
CCU0.6 km / 0.37 mi EDIFICIO BBVA0.9 km / 0.56 mi EMBAJADA FINLANDIA0.5 km / 0.31 mi EMBAJADA SUECIA0.55 km / 0.34 mi SCHINDLER2.8 km / 1.74 mi WORLD TRADE CENTER0.5 km / 0.31 mi

Your meetings and events

Novotel Santiago Providencia is the perfect choice to ensure your events are a success. Our event rooms can accommodate up to 200 people, are equipped for corporate and social events and are available for reservation from Monday to Sunday all year round.The perfect choice to ensure your corporate and social events are a success, available for reservation from Monday to Sunday all year round.The perfect choice to ensure your corporate and social events are a success, available for reservation from Monday to Sunday all year round.

Novotel Santiago Providencia Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALON 3 27 m2 3 m 10 10 10 10 0
SALON 1 36 m2 3 m 10 10 10 10 0
SALON 2 36 m2 3 m 12 12 12 12 0
SALON 4 40 m2 0 m 20 12 12 20 0
SALON 5 261 m2 3 m 238 50 50 120 120
SALON 7 261 m2 3 m 200 50 50 150 190
    • Screen
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 659 reviews

Our guest reviews for
Novotel Santiago Providencia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 131 reviews
Zuzel Couples - 05/09/2019 AccorHotels review
« Pleasant, comfortable and clean rooms. »

It’s my second time at this hotel, and the staff has been always very nice and helpful. It’s very well located, but in a not so busy area.

W. L. Business - 04/09/2019 AccorHotels review
« Clean and comfortable »

The room is clean and the facilities in the room as well as hotel are all in working conditions.

Javier A. Friends - 03/09/2019 AccorHotels review
« We were stolen in the lobby, we have fight the thief to recover our stuff »

Unbelievable, the security at the hotel did nothing to protect ourself or our luggage, we chase the thief, we bit the hell out of them to recover our bag - and your people did nothing!!!

João F. Families - 03/09/2019 AccorHotels review
« Perfeito »

Atendeu as expectativas.

Lorraine H. Solo - 02/09/2019 AccorHotels review
« Good »

Attention was excellent. However, I was speechless when I learned that the coffee cups and glasses are rinsed in the bathroom sink . Lock of hygiene.

Nelson C. Families - 01/09/2019 AccorHotels review
« Great room, the people on front desk need hospitality training »

I booked 2 rooms because we traveled with relatives. I did online checking and once again I was asked to complete some information that I had already completed online, this part was very annoying. The people at the front desk never smiled when I did the check in or check out and they need to improve in that area.

Coral Couples - 29/08/2019 AccorHotels review
« Loved it ! »

Beautiful and clean hotel with a gorgeous pool, beautiful design, comfy beds and great service!

Sue Couples - 24/08/2019 AccorHotels review
« Lovely new hotel in a safe and convenient location. »

We enjoyed our stay here. The staff were friendly and helpful, able to converse fluently in English. The hotel was in a great location, surrounded by cafes and restaurants and only a 6 minute walk to the Castanera Mall and Sky Castanera . We felt safe walking here at night. The hotel can arrange airport transfers for you if you contact them, which for us was great help as arriving at night in a strange city with very little Spanish, made us feel relaxed. Our room was clean and comfortable, with a fridge and a kettle for coffee and tea making. I would thoroughly recommend staying here.

Couples - 23/08/2019 TripAdvisor review
« Lovely hotel in a great safe location. »

Stayed here for 4 nights, and loved its position. Lots of reaturants and cafes right on the doorstep and only a 6 minute walk to the Costanera mall and Sky Costanerea. On the 5th floor of the mall you can find every type of restaurant or fast food outlet, then just outside the mall and round the corner is the stop for the TOURISTIK hop on hop off bus tour. The staff in the hotel were friendly, helpful and spoke great English. Our rooms were fine, clean and comfortable. I would definitely recommend this hotel as it is in a safe and convenient location, and good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, On behalf of everyone here at Novotel Santiago Providencia I would like to thank you for your very kind comments and for highlight the warmth service that our team has given you through your stay. We will share your comments with our team so they can, in your words, see the reward for the work that they perform every day for our guests. We are pleased to know that the service provided for our Novotel Santiago Providencia team during your stay have enchanted you enough and lead you to share your vision with other users of Trip Advisor. We hope that, in future trips to Chile, Novotel Santiago Providencia be your choice again.. Best regards. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Claudio Business - 21/08/2019 AccorHotels review
« Nice hotel »

Came to Santiago for a business trip. The hotel was very clean and modern. The front desk clerk Adriano was very friendly and helpful.

William G. F. J. Couples - 19/08/2019 AccorHotels review
« Excellent team and very helpful »

I was pleased to stay in Novotel, it is a charming and comfy hotel, with lots of activities and great breakfast.

Anonymous Couples - 18/08/2019 AccorHotels review
« Dilapidated »

Despite being a Club Accor member and having checked in online, we had to go through a quite lengthy check-in process at the hotel as well, then our key cards didn’t work. They had failed to place a bottle of wine in the room which I had requested, and although we ordered food and drinks from room service that evening, the wine did not appear until after we had gone to bed and were asleep, at which point we were woken twice by repeated knocking at the door. I ignored it the first time because we were already asleep! And given that I had told the hotel we were on our honeymoon, the idea of knocking on our door several times late at night seems inconsiderate to say the least. Indeed the second time we were woken by hammering on the door the person actually let himself in with his master key and then closed the door again presumably because he heard someone calling out (asking who was there, alarmed by being woken like this) in a completely dark room. It was a weird and rather scary experience which meant that I could not get back to sleep for about another hour. The towel rack was falling off the wall, the rain shower only ran cold water, the water in the tap was disgusting and no bottled water was provided (as it is in other city hotels), and one of the bedside lamps was missing its switch and instead had a sharp metal spur sticking out. The toiletries were not replenished the first morning of our stay, including the only tube of conditioner which I had deliberately left in the shower to use again being taken and thrown away, and since Santiago water is so bad, this meant I could not wash my hair. Our towels were replaced although we had left them hanging up to use again. The maid service was better the second and third mornings of our stay, however, and the housekeeping staff were very friendly and polite. The breakfast was overpriced and a tip was automatically included despite it being a self-service buffet where the coffee ran out both days that we used it. The food we ordered from room service took a very long time to arrive and was not very nice - undercooked pizza for example. The room service menus were also out of date and had wrong information including the wrong phone number, wrong prices and wrong information about charges for room service, so that in total ordering a simple meal took four phone calls. To be positive, the bed was comfortable and the room was clean. We had a lovely view through quite a clean window. The reception staff were helpful, particularly on our last day when we needed to store our luggage for nearly twelve hours between checking out and leaving Santiago. We would stay in this hotel again, though we would have to learn Spanish first as I think a lot of the problems could have been sorted out if we could have spoken to people about them. My basic Spanish unfortunately does not include “I have cut myself on the broken light switch next to the bed.” It would also be nice for the non-native speaker (probably for native speakers too) if staff could deal with the person standing in front of them instead of just answering the phone while you’re talking and then holding two conversations at once. It’s rude and very confusing, and there was never a time when there wasn’t another person there who could have answered the phone.

Anonymous Business - 09/08/2019 AccorHotels review

Kamer ok

Luciano G. Families - 07/08/2019 AccorHotels review
« Good value hotel but bad check-in experience. »

The hotel is new and overall enjoyable. It is conveniently located, rooms are comfortable, breakfast is delicious, WiFi works appropriately, the swimming pool is small but nice. My only complaint refers to the check-in process. We booked a room (seven nights) for two adults and one 6-year-old child. The reception staff insisted the three of us should stay in a room with only one bed. After a big discussion, they assigned us a room with a double plus a sofa bed. Coincidently, the same problem occurred to another family checking in at the same time than us (their problem was even worse because the third person was a teenager). Allowing one to book for three/four people expecting them to share only one bed is unacceptable. If the hotel does not have spare rollaway beds, it should not allow one to book rooms for 3/4 people.

Angus Business - 31/07/2019 AccorHotels review
« Great hotel in a nice area »

The hotel is fairly new and very clean. The facilities are good. Lots of nice places to eat around the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for you suggestions for our menu. I will share it with our Food & beverage manager, so he can work on it and develop future improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Nelson D. Couples - 24/07/2019 AccorHotels review
« Web page wasn't working , check-in a bit chaotic »

When I tried to book online I kept experiencing problems until after the third try I was able to book a room, however when I checked in it shoed that I had a reservation for 3 rooms intsead of only one. Also after doing the express check in online, when I showed up at the hotel, they still had me write down the name of the other guest etc. I thought that the online check in was a waste of time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Luiz H. C. Business - 22/07/2019 AccorHotels review
« No power and low pressure on shower »

Stayed one night. Everything was fine until my morning shower. The water was cold with low pressure. The problem was because in the night the hotel had a lack of power supply. Besides that everything was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Luiz, Lamento mucho lo sucedido con el agua en la mañana y que eso haya empañado tu estadía y la visión de nuestro hotel. Como tú dices, durante esa noche tuvimos inconvenientes eléctricos generados fuera del hotel, los que resultaron en un mal funcionamiento de las calderas y de las bombas que suministran agua a las habitaciones. Estamos trabajando en las medidas que nos permitan evitar estos inconvenientes a futuro y que nuestros huéspedes puedan tener la seguridad de contar con este servicio. Esperamos poder volver a recibirte a futuro y cambiar esta mala imagen que puedes tener. Que tengas una gran semana. Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Nicole G. Families - 21/07/2019 AccorHotels review
« Okay, a little disappointed we had to book two rooms »

We had to book two rooms because there was no fold away beds available. We were a bit worried we had two rooms separate as linked was not available, we had a 14yo with us. Reception worked out what they could but booking.com allowed us to book for three & should’ve if not available. I also wished I could of used my silver card on the booking after but told I couldn’t.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Anonymous Solo - 15/07/2019 AccorHotels review
« New »

New hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren, Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

Brody Business - 28/06/2019 AccorHotels review
« Excelente »

My stay wasn’t great. Service was tremendous. Staff was great and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Brody, Thank you for taking the time to tell us about your experience at the Novotel Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I'm sharing your questions abount no potatoes on the breakfast. He will take it and work according to it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Miguel Díaz Encargado de Calidad Novotel Santiago Providencia

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