Hotel - Mercure Shanghai Royalton
Mercure Hotel Mercure Hotel

Mercure Shanghai Royalton

3.5/5 315 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Shanghai Royalton Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Meeting Room 150 m2 3 m 0 0 0 0 0
    • Videoconferencing
    • None
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 272 rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 1,076 reviews

Our guest reviews for
Mercure Shanghai Royalton

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 315 reviews
Jin Y. Solo - 24/08/2019 AccorHotels review
« Mr. »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的 Y. J.: 感謝惠賜有關入住 上海虹桥美仑美居酒店的寶貴意見。聽到您對我們工作的肯定,十分開心。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。 謹啟

Y. Couples - 03/06/2019 AccorHotels review
« mr »

very good, good location and friendly staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jiunhoe y., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 22/05/2019 AccorHotels review
« Reception was helpful but superior room need some improvement »

Room is dusty and heavy wood smell, get bite by some bugs as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SOH LEE WEI A., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

W. L. Business - 15/05/2019 AccorHotels review
« Very small gym. Location is quite far from metro. »

Very small gym. Location is quite far from metro. Staff was quite nice, i was upgraded

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. W., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 21/04/2019 TripAdvisor review
« West Shanghai »

Simple Hotel, which reached a certain age and. You can clearly feel and see it. Quite far from the closest subway station in an area which is not meant for tourists. The rooms/bath rooms definitely need a renovation and the service (room and reception) a training.

Business - 16/04/2019 TripAdvisor review
« Neglected »

Neglected, decrepiteda bit shabby hotel. Not worth its price. Currently in the area of construction, hard to find the entrance. Part of the equipment works badly, untuned TV chnnels. Not bad location, 15 minuts walk to the subway.

Lloyd Business - 18/12/2018 AccorHotels review
« pleasant stay »

Good location and nice room, but outside environment is not very good..

Our hotel has responded to the review
Our hotel has responded to the review

Dear yuanhui Z., Thank you very much for taking the time sharing your experiences regarding your most recent stay at Mercure Shanghai Royalton. We are extremely grateful for your time and efforts submitting your review, which helps us to improve our product and services. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. Once again, we thank you for bringing your experiences to our attention and we sincerely hope to have the pleasure welcoming you here again another time. Sincerely,

Gan P. N. Families - 16/12/2018 AccorHotels review
« Hotel okay breakfast poor »

Breakfast very very poor. Every day still the same food. Chefs not smiling

Our hotel has responded to the review
Our hotel has responded to the review

Dear GAN POH N. GAN POH N., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 16/11/2018 AccorHotels review
« Bad rooms, bad food, helpful staff »

My room was smelly, so was my colleague’s, then moved to the new rooms, they were ok. Breakfast choice was very limited. Bar downstairs was disappointing. Staff were polite and willing to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear XUE G., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 14/11/2018 AccorHotels review

I booked non smoking floor, but the first room smelt, the second one was worse, the third one was okay. According to the staff, the floor was non smoking, but still some clients smoked in the room. The room is quite old, staff is nice anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AnMei x., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Soleimani A. G. Business - 11/11/2018 AccorHotels review
« Excellent but not for Muslims, without Praying room »

We stayed there for two night. It was a business trip to china. The atmosphere was excellent as same as rooms, but I preferred to have a gift from Mercure hotel to show it to my friends and family as my best memorials. Best Regards, Soleimani Astiar, Gasem No. 9, 3rd floor, Shahriar building, Golpark, Tabriz, Iran. Phone: (+98…11

Our hotel has responded to the review
Our hotel has responded to the review

Dear ASTIAR G., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alex Solo - 23/10/2018 AccorHotels review
« Nice and quiet »

It was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER MAR I., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hong M. G. Business - 22/10/2018 AccorHotels review
« Good, but..... »

It is a nice hotel, but getting to the hotel is a hassle, not your hotel fault. It is the construction and road being block off from Wuyi road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HONG MENG G., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul Solo - 22/10/2018 AccorHotels review
« In the future, I would only stay at this hotel if I had no other choices m. »

Area around hotel is under construction. Hard to get a cab to drive in or drop me off. Hotel staff seems very under trained and is unable to provide prompt service. So many customers waiting to get a hold of service staff. Hotel room is just bad. My room was “upgraded” but even then the room was missing a curtain and didn’t even have basic things like a nail clipper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear QI J., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wendy M. Families - 14/10/2018 AccorHotels review
« Elegant clean hotel in great location »

My daughter and I had a lovely, clean spacious room in this hotel - about a 10 minute walk from the Zhongshan Park subway station on Line 2. Easy to get everywhere on the subway and safe walking around. Very nice place with helpful staff. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WENDY M., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Michelle W. Families - 11/10/2018 AccorHotels review

The building next door was being demolished throughout our stay so from early in the morning it was VERY noisy. There was no communication provided to us about this either.We found the room had all the facilities we required. The bath and shower water was luke warm. I'm not sure why. Non smoking floors still smelled of cigarette smoke. The biggest plus was the comfy beds which helped us sleep well each night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHELLE w., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Recently, the Gymnastic Center of Changning district in Shanghai are carrying out municipal renovation. The hotel's special geographical location and in front of the Gymnastic Center. Hotel strictly control the construction time, make sure to reduce the influence to the lowest. In construction period produced noise affect your rest, please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 10/10/2018 AccorHotels review
« Not too bad »

It was not too bad, the location was perfect but the demotion was not satisfying especially the early morning noise. I was in a non-smoking on the top floor however smell of smoke was so strong. I was woken up by the noise and the smell of smoke and when I opened my door there were a group of people smoking right outside my door. The guy at reception spoke very good English and he was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TEREMOANA p., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David Couples - 23/09/2018 AccorHotels review
« Terrible rooms »

Terrible rooms, it’s not what I booked

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIOLANTE GONZALEZ D., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

W. Business - 20/09/2018 AccorHotels review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear TienSoong W., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 14/09/2018 AccorHotels review
« Mr Robert Jaffe-Pearce »

I've stayed with you more than 150 times. Your staff are friendly and helpful, the rooms are pleasant and the location is great. I especially like the concierges. My only complaint is that the very convenient Starbucks and supermarket have closed, and now that horrible building site will spoil the place for three years. But I will still stay with you at least 14 nights every year! One other comment: the breakfast is poor. But thanks for all the good experiences I have had over the last twelve years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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