Hotel - Pullman Kuala Lumpur City Centre - Hotel & Residences
Pullman Hotel Pullman Hotel

Pullman Kuala Lumpur City Centre - Hotel & Residences

4.0/5 3,748 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • KLIA 1
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-23:59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 13 meeting room(s)
  • Conventions hotel
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Hotel location

Companies and event centres nearby

Company

AIG0.5 km / 0.31 mi ALSTOM0.25 km / 0.16 mi CITIBANK1.5 km / 0.93 mi EXXONMOBIL1 km / 0.62 mi MITSUBISHI CORP1 km / 0.62 mi SCHLUMBERGER0.8 km / 0.5 mi STANDARD CHARTERED0.5 km / 0.31 mi TOTAL E AND P0.5 km / 0.31 mi
AIRBUS0.5 km / 0.31 mi BAKER HUGHES1.3 km / 0.81 mi ERICSSON18 km / 11.18 mi HALLIBURTON1.5 km / 0.93 mi SAP1.5 km / 0.93 mi SHELL BINJAI TOWER1 km / 0.62 mi TECHNIP1.5 km / 0.93 mi

Congress centre

KL CONVENTIONCENTRE1 km / 0.62 mi

Your meetings and events

The Grand Ballroom can host up to 800 guests, making it ideal for a cocktail reception. It has three LCD projector screens and audiovisual equipment comprising of lighting and meeting facilities.The hotel has 9 function rooms with plenty of natural lighting. All function rooms are well equipped with meeting amenities. Perfect for small and medium sized meeting groups and training events.Perfectly suited for MICE (meetings, incentives, conferences, and exhibitions) in Kuala Lumpur. Our Grand Ballroom is renowned within the MICE industry for its capacity, decor and advanced technology. Ideal for any corporate event or wedding.

Pullman Kuala Lumpur City Centre - Hotel & Residences Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PULLMAN BALLROOM 577 m2 4 m 600 0 0 360 300
PULLMAN GRAND BALLROOM 574 m2 6 m 1000 96 76 432 480
PULLMAN EIGHT 46 m2 4 m 108 36 30 60 60
PULLMAN FIVE 87 m2 4 m 84 24 26 36 60
PULLMAN FOUR 72 m2 4 m 70 18 20 36 50
PULLMAN NINE 47 m2 4 m 20 9 16 12 20
PULLMAN ONE 287 m2 6 m 350 63 52 200 180
PULLMAN SEVEN 56 m2 4 m 70 18 22 36 50
PULLMAN SIX 87 m2 4 m 84 24 26 36 40
PULLMAN TEN 50 m2 4 m 40 15 20 18 30
PULLMAN THREE 137 m2 4 m 130 36 30 60 100
PULLMAN TWO 287 m2 6 m 350 63 52 200 180
PULLMAN ELEVEN 46 m2 4 m 40 18 20 24 40
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our rooms are designed with comfort which features 450 spacious rooms and 157 fully serviced apartments, providing a place to unwind or to catch up on work.

  • 607 rooms
  • 503 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Air conditioning with individual remote
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 9,678 reviews

Our guest reviews for Pullman Kuala Lumpur City Centre - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,748 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 24/03/2019 TripAdvisor review
« Fawlty Towers »

Booked and prepaid for rm. At booking & online check-in indicated that I didn't want rm facing construction site. On arrival hotel was overbooked & eventually I got a rm buy if faced construction site

D. Business - 18/03/2019 AccorHotels certified review
« nice stay »

front desk personnel was very obliged

Wa Couples - 18/03/2019 AccorHotels certified review
« Very good location, nice hotel and very nice service »

The location of the hotel is perfect with walking distance to shopping and turist attractions. We could walk to the most during our stay. The service level at the hotel was very high, and the room was big and clean. We had a very good experience at the hotel during our stay.

Atle L. Business - 18/03/2019 AccorHotels certified review
« As expected another great experience »

All good with the stay again. I have been coming to this hotel many times over the lat 15 years and aleays satisfied.

Chin Business - 18/03/2019 AccorHotels certified review
« Great stay and nice room »

Although my room wasn’t ready when check in, they offered complementary drinks which is good service. Overall the room was great and in good condition

Anonymous Business - 18/03/2019 AccorHotels certified review

I satisfied all facility all are OK, only pillow at bit too soft

Tamntt Business - 18/03/2019 AccorHotels certified review
« too much construction areas around hotel »

staff is quite good but breakfast should be improved and more international

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. We have well taken note of your remarks in concern to the breakfast variety, and I like to ask you more details about it, as our breakfast spread it already quite extensive, I'd like to know what kind of international food would you have like to have? Once again thank you for taking the time to share your feedback, and I look forward to read you. Sincerely, Morgane Borrel Guest Experience Manager

Ro… Business - 18/03/2019 AccorHotels certified review
« Esplendid! »

It was awesome!

Shangten Business - 18/03/2019 AccorHotels certified review
« Excellent »

Warm and friendly staff. Hotel food was amazing.

Mazin Families - 18/03/2019 AccorHotels certified review
« Extremely friendly Staff »

Very good Apartement hotel with friendly Staff always willing to help

John -. S. Business - 17/03/2019 AccorHotels certified review
« Another excellent stay at the Pullman ! »

Apart from the initial disappointment that I had when I was allocated my original room (it was the smallest room I had ever had as a platinum member staying at the hotel), I am extremely satisfied with my stay at the Pullman. The stay was enhanced by the very kind and extremely attentive assistance of the Executive Club Lounge staff, and particularly Sofia, who really went out of her way to ensure that I had a very pleasant stay. The service recovery made by changing my original room to something more suitable was perfect. Thank you, Sofia and her management for your kind assistance. The Club Lounge is a great feature of this hotel. Quiet, spacious, tastefully decorated, and great staff to help you with whatever you need. The room I had (after the change) was perfect in every way and kept clean with replenished amenities every day. I took breakfast in the lounge to avoid the crowds downstairs. I appreciated the healthy / light option of the avocado on toast. It would be great if the hotel could introduce more options like this. My platinum member amenity / welcome gift hadn’t been placed into my original room. However, this was rectified as soon as I mentioned it to the club lounge staff. I look forward to returning to the Pullman KL city center next time. Thank you.

Annie Couples - 17/03/2019 AccorHotels certified review

My stay is great . Everyhing is good . The bellboy also friendly . We enjoy this stay . Thank you

Ruth C. Business - 16/03/2019 AccorHotels certified review
« Staff were very attentive, rooms stylish and comfortable, location excellent. »

For a business trip, with a lot of travel this hotel was extremely comfortable and welcoming.

Business - 16/03/2019 TripAdvisor review
« Not the expected level of Quality »

As a Platinum member, I am used to travel Asian Accor Hotel, from Ibis to Sofitel and the Pullman Kuala Lumpur City Centre has not been one of my best experience... 1/ No Welcome letter or small attention, I had to ask for a drink coupon 2/ I had to change room in the middle of my stay because the ventilation was way too loud (even with the AC off). 3/ No glass/cup in the bathroom Service to change the room and to book a taxi was however up to standards and reactive. Breakfast was very complete and full of different flavors. There is for every palate The location is just perfect, right in the middle of the city, two steps away from KLCC However, for the price and the level of quality, I am not sure if I won't go back to the Novotel just next door next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lemairee2015, Thank you for sharing your insights on your recent experience at Pullman Kuala Lumpur City Centre we always appreciate hearing back from our elite member. We are sorry for the service shortfalls and the team has taken all your comments on board to review our processes. We would appreciate the opportunity to restore your faith in Pullman KLCC. Therefore, if you choose to stay with us again, please contact me directly at gem.clublounge@pullman-klcc.com and I will personally attend to your reservation and ensure that you are well taken care of during your next visit. We thank you for your review and hope to welcome you back to a better Pullman hospitality experience in the near future. Kind regards, Morgane Borrel Guest Experience Manager

Vincent P. Business - 15/03/2019 AccorHotels certified review
« Not wishing anymore more »

Everything was good. - Fast check in and check out - Good services - Good breakfast - Overall quite clean. I spotted a bit of dirt in the bath tub but nothing major

Anonymous Families - 15/03/2019 AccorHotels certified review
« Great »

The only drawback was that one of the bed was old and sloopy. Unconfortable sleep

Peter Business - 15/03/2019 AccorHotels certified review
« in principle all ok but it could be better »

Room a little bit old, service not always 100%

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

Anonymous Business - 15/03/2019 AccorHotels certified review
« No upgrade of room and welcome note for gold member »

Surprised the service is not good anymore and room are not given upgrade as well. Anyway, time to change if member is not given any privilege.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. Although we appreciate receiving our members’ feedback, we feel sorry to read that you had disappointing experiences. We indeed failed to provide the soft benefits that you are entitle as a Gold member. I can assure Mr. L. that I have personally reviewed your feedback with our Front Office team, to ensure corrective actions are implement and prevent future occurrence. As a gesture of good will to hopefully restore your faith in our hotel, we are pleased to invite you for complimentary room upgrade to our executive suit with club access for your future stay. Please contact me directly and I will personally look after your booking to ensure you have a seamless experience with us. Mr. L., thank you for reaching out to us in relation to this matter. I do hope that we can welcome you back to Pullman KLCC in the very near future. Best Regards, Morgane Borrel Guest Experience Manager

Partha S. B. Families - 14/03/2019 AccorHotels certified review
« Pullman hotel - the home out of home in Kulalampur »

A wonderful experience made seamless by the set of very efficient, warm and understanding staff everywhere, particularly at concierge and front desk. As Accor plus member the facilities of welcome drink and late check out were made available spontaneously. The facilities and dining options at the hotel are distinctly superb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for sharing your experience and thank you for your loyalty to Accor. It is always a pleasure to receive such positive feedback from our members. We are thrilled to learn that you had a wonderful time, from the check in to the dining experience. Your kind words on the warm and efficient service of our team members are highly appreciate, I'll make sure to share your review with all of them. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back soon in Kuala Lumpur. Kind regards, Morgane Borrel Guest Experience Manager

Abdul M. R. Families - 14/03/2019 AccorHotels certified review
« Awesome stay and good service »

i had a short vacation to celebrate my daughter 10month old she had a wonderful day during our stay all staff provided a good hospitality and special mention to darren and mohammad from front office and Aznan from sedap cafe provide and extra mile hospitality congratulation keep it up the good work sure will return back for shortvacation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you so much for taking the time to share your experience and for the fantastic rating. What a pleasure to read your review and to learn that you had an awesome stay. I'll certainly share your comment with all the team and in particular to Darren, Mohammad and Aznan who made your stay a memorable. We sincerely hope to have the pleasure of welcoming you back very soon in Kuala Lumpur. Kind regards, Morgane Borrel Guest Experience Manager

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