Hotel - Mercure Aberdeen Caledonian Hotel
Mercure Hotel Mercure Hotel

Mercure Aberdeen Caledonian Hotel

4.0/5 1,148 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ABERDEEN UNIVERSITY3.38 km / 2.1 mi CHAMBER OF COMMERCE5 km / 3 mi RGU4.83 km / 3 mi
ABZ ASSET MANAGE0.64 km / 0.4 mi LLOYDS REGISTER0.16 km / 0.1 mi

Exhibition centre

AECC5.63 km / 3.5 mi

Your meetings and events

You are a professional who expects things to be done right, whether that's a training session with team members or a meeting for 75 people.When you are doing business in Aberdeen and need a centrally located and stylish venue that understands your needs, speak to us at Mercure Aberdeen Caledonian Hotel about how we can help you create the perfect event for you.All our meeting rooms come fully equipped with a LCD projector and screen and WiFi access.

Mercure Aberdeen Caledonian Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FRASER SUITE 11 m2 0 m 0 0 4 0 0
DIAMOND SUITE 37 m2 0 m 30 15 20 15 30
GRAND SUITE 47 m2 0 m 30 15 20 15 30
TERRACE SUITE 86 m2 5 m 75 35 20 40 60
    • Day light
    • WIFI access
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 83 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,703 reviews

Our guest reviews for
Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,148 reviews
Mrs M. T. Families - 15/07/2019 AccorHotels certified review
« Very enjoyable »

Nice clean basic room ( could have done with a fridge ) the bathroom was clean and had everything we required. Breakfast was very good with plenty of choice, would have liked a pot of coffee on our table rather than a filled mug but that's just my preference the reception staff were all very friendly and helpful.

Anonymous Couples - 13/07/2019 AccorHotels certified review
« Lovely hotel and great service, cleanliness a little lacking. »

Staff were great, room and facilities great, have noticed in last few stays that cleanliness could be improved. Dusty shelves, not thorough vacuuming etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abigail M., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Kay S. Couples - 12/07/2019 AccorHotels certified review
« Grand old hotel in a prime location, parking, and helpful staff »

Very satisfied, lovely spacious rooms, in one of Aberdeen’s most central locations. Excellent breakfast at a very reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay S., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Simon Couples - 11/07/2019 AccorHotels certified review
« Very good, though not quite as posh as it thinks it is »

Everything very good, our room was lovely but could really have done with some double glazing as it was at the front overlooking a busy main road. The big disappointment was no Muesli at breakfast, an absolute pre-requisite for any stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon H., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant manager

Alexander C. Couples - 09/07/2019 AccorHotels certified review
« It was comfortable »

The hotel is getting old and it’s starting to show it. The windows shelf’s were very dirty, the chairs were badly stained and didn’t look inviting to sit on them without a towel on them, I have to say it looked disgusting , plus I felt the carpet was dirty too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander C., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Geoff A. Friends - 08/07/2019 AccorHotels certified review
« Another good stay at the Mercure Aberdeen »

Welcomed back for our third stay in a year, All the staff were very friendly, the room was well appointed and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey A., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Anonymous Business - 06/07/2019 AccorHotels certified review
« Good welcome at good price »

Just as good as usual. You have loyal efficient pleasant staff and the rooms are basic but fine for the price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duncan M., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Liam N. Business - 05/07/2019 AccorHotels certified review
« Fantastic hotel and staff »

The room as always very comfy, as was the bed !!! Ans as always, reception and bar staff b=very nice and helpful !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liam N., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Heidi Couples - 04/07/2019 AccorHotels certified review
« Not quite the level of care I would have expectedx »

The room was pleasant and quiet, despite being on a slope. However the bedside table should be replaced or given a deep clean as it is full of dirt underneath the glass. I also managed to stand on a stranger's nail clipping on the bathroom floor. (neither my husband or I had clipped our nails). Breakfast was poor. You were understaffed, the lady there tried her best but did not have good knowledge for a gluten free diet. (I am coeliac - it's NOT a fad, but a life threatening autoimmune disease if not properly controlled). She got confused between gluten and lactose. Also bacon was in a dish beside sausages, containing gluten, mushrooms were beside haggis, containing gluten. A very high risk of cross contamination, also not understood by your kitchen staff. I couldn't take the jam, there were signs it was already cross contaminated - so not a happy person at breakfast. If you are not sure about gluten free, please do visit the Coeliac UK website and learn more.

Lucky Couples - 04/07/2019 AccorHotels certified review

Very pleasant. Very helpful friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan L., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Regular T. Couples - 04/07/2019 AccorHotels certified review
« Comfortable stay »

Rooms were good, staff pleasant, welcoming and generally communicative. Would not like to be in the room in warm to hot weather...........no air conditioning but a small fan was present.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stewart O., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Couples - 03/07/2019 TripAdvisor review
« anniversary trip »

Stayed for the one night in June. We visit Aberdeen a lot but had previously never stayed here. Central location is ideal for visitors to the city.We were given a complimentary drink for our anniversary which was very welcome. Hotel was roasting but that was the weather outside more than the hotels fault. Fan in the room certainly helped. Did not have dinner but breakfast was perfectly adequate. Overall room was very good and we thoroughly enjoyed our stay. Will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear I5916KUalexandera, Thank you for taking the time to tell us about your recent stay at Mercure Aberdeen Caledonian Hotel and congratulations on your anniversary. It was great to read that the team went that extra mile to make sure your celebration was extra special. I will pass on your feedback to the rest of the team which I'm sure they will find encouraging. Once again thank you for your feedback and we look forward to welcoming you back to the hotel in the near future. Kind Regards Victoria Camm

Laura C. W. Couples - 02/07/2019 AccorHotels certified review
« Check we checked in before sending satisfaction survey »

We broke down in Carlisle travelling up from South Wales so didn’t make it to the hotel.

Sandy A. Couples - 02/07/2019 AccorHotels certified review
« Anniversary trip »

We had a really good stay. Room was spacious and comfortable although very warm. We were given a complimentary drink voucher on arrival for our anniversary which was a really nice touch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander A., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Kate Friends - 02/07/2019 AccorHotels certified review
« great stay »

room was a bit small but for what we needed it for there was no complaints. the weather let us down but the hotel were helpful in organising a taxi for us and were very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear kate p., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Theresa W. Couples - 01/07/2019 AccorHotels certified review
« Adequate »

Adequate, clean room, comfortable beds. No complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theresa W., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. My apologies for your experience in our bar & I have spoken with my Food & Beverage manager regarding this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Thomas F. Couples - 01/07/2019 AccorHotels certified review
« The hotel was very satisfactory »

The experience was very comfortable, all staff were very helpful and pleasant .only small fault was no a/c but could open window .Would return no problem location fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas F., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kendal Matthews Assistant Manager

Liz, I. Couples - 30/06/2019 AccorHotels certified review
« Beautiful hotel in the centre of Granite City »

We arrived, soaked from the famous Scottish rain, plus a bit fed up because our flight had been delayed by 2 hours! We took a wrong turn and were rather grumpy (and very wet!!) when we finally arrived at the Mercure. We were immediately met by a smiling and very helpful lady on reception who assured us our room was ready - fabulous! From that moment on, our week was wonderful: our room, front-facing had real character and had been tastefully refurbished, the bed was super-comfortable, the shower amazing! But what really made our week (as well as the weather improving dramatically from day two onwards!) was the wonderful staff. Friendly, hard working, hospitable, they simply can't do enough for you. Can't remember all names, the lovely man in the bar in the evening, the great reception staff, Susan who makes those breakfasts so good - she is so helpful, will cater for all tastes etc, the lovely manager (seconded from Manchester). Each and every one of them really fits the bill, helpful, friendly, always cheerful, always accommodating. To say nothing about the beautiful country- a superb location in a friendly city - the gateway to the Highlands! A truly wonderful stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz, Thank you so much for an absolutely wonderful review, it made my day reading it and I look forward to sharing it tomorrow with the team (and my manger of course!). I hope you both had a safe journey home. Kindest regards, Victoria Camm

William S. Solo - 30/06/2019 AccorHotels certified review

staff were very nice. was in room 212 but so hot could not sleep.bar prices very high and no Scottish lager.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. I am grateful for your kind comments for the team and look forward to sharing these with them. I will pass your feedback on to the food and beverage team and ensure we have some local beers added to our offering. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm

Couples - 30/06/2019 TripAdvisor review
« Great Property but paid twice »

Excellent location, breakfast absolute tops. Major problem we had was our pre-paid booking direct to the Accor site made in November last year was not registered. Fortunately it was a Sunday so a room was available, however, we then had to pay again so we paid twice for the same room. Am still working out how to get a refund but its one to watch out for, its totally unexpected since we had paid directly to the hotel the first time.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Bill v, Firstly may I thank you for your kind comments for the hotel and breakfast. I am glad that you enjoyed breakfast. I do apologise that you appear to have been charged twice, if you could email me your original confirmation number I would be happy to investigate this further and if required process the refund. I look forward to hearing from you. Kind regards, Victoria Camm HA0H8-GM@accor.com

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