Hotel - Mercure Bristol Grand Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Grand Hotel

3.5/5 902 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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We are excited to be undertaking some further refurbishment to our hotel between 11th March and 29th April 2019. We expect minimal disruption during this period and appreciate your patience and support whilst this is on-going.

Hotel location

Companies and event centres nearby


ALLIANZ11.27 km / 7 mi BBC2.41 km / 1.5 mi DIRECT LINE0.03 km / 0.02 mi KPMG0.8 km / 0.5 mi RBS0.48 km / 0.3 mi ROYAL MAIL13.68 km / 8.5 mi
BAE SYSTEMS7.08 km / 4.4 mi BT11.27 km / 7 mi G4S4.67 km / 2.9 mi LLOYDS BANKING1.13 km / 0.7 mi REGISTRY OFFICES0.03 km / 0.02 mi SANTANDER2.57 km / 1.6 mi

Your meetings and events

We have a choice of well-appointed function rooms, all easily adapted to suit any occasion from a large corporate event to a small private party.

Mercure Bristol Grand Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COLSTON 28 m2 3 m 10 12 12 12 0
DEVON 74 m2 3 m 60 25 24 36 40
MARLBOROUGH 120 m2 4 m 100 30 30 60 100
DUCHESS 215 m2 3 m 100 30 30 0 130
BALLROOM 230 m2 8 m 300 60 70 120 200
WESSEX SUITE 632 m2 3 m 600 65 60 250 450
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

  • 186 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for adult
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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3.7/5 AccorHotels Rating 5,798 reviews

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 902 reviews
Deryn Couples - 09/10/2019 AccorHotels review
« Excellent location »

Excellent location, breakfast lovely

Michael Couples - 08/10/2019 AccorHotels review
« Relaxed and Comfy »

A lovely room (privilege) loved the decor and the bed was very nice. unfortunately on arrival at 1400 our room was not ready. (Check in time) we were given a complementary drink and even after this was still not ready so we waited around for a while. Front of house staff a bit short and not very helpful. Shame as the room was lovely.

Wendy S. Families - 08/10/2019 AccorHotels review
« Disappointing »

No prior notification that swimming pool was not open. At least we could have tried for another hotel. The Hotel was partly chosen because of swimming pool facility. The room was not cleaned until after 3.30pm on the only full day we were there. I had to complain at Reception. The room is expensive and not to be able to use it for the majority of the day was not satisfactory. The magnet key for room kept not working and we had to go back several times with both keys to get them to re-magnetise the key. Annoying. The coffee machine was very slow although the coffee was worth waiting for. Two machines would speed it up. Would a fresh fruit salad at breakfast take the emphasis away from tinned fruit?

Jason B. Families - 08/10/2019 AccorHotels review
« Very comfortable and welcoming »

Great service Very friendly staff, only challenge I experienced was the parking.

Gay G. Couples - 07/10/2019 AccorHotels review
« Comfortable stay in the middle of Bristol »

Very Comfortable with great breakfast.

M. J. C. Couples - 06/10/2019 AccorHotels review
« M. J. C. »

Room 130, Grand hotel Bristol. The lighting was very poor ( dim ) and no mirror for doing makeup .The T.V. was on the wrong wall, it was at right angles to the bed making it awkward to watch . Everything else was very good.

John W. Business - 06/10/2019 AccorHotels review
« Godd, clean, centrally located hotel »

The Bristol Grand is centrally located in the older part of Bristol close to the St Nicholas Market and many other sights. My room, 142, was a good size though the gloomy view from the window was typical of the older style city center hotels but had the benefit of being free from street noise. Breakfast was good with a reasonable range of items. Bathroom was a good size and towels were changed each day.

Anonymous Business - 06/10/2019 AccorHotels review

Great location and grand old lady. Public rooms fine; others need care and attention.

Adrian T. Business - 05/10/2019 AccorHotels review
« Just alright »

Issues with check in, issues with my room, staff unfriendly.

Martin C. Business - 05/10/2019 AccorHotels review
« Average »

Arrived early check in attitude was just come back later. When I did was very busy then the card key did not work and had to go back to reception everyone seemed to have a similar problem

Rosemary A. F. Couples - 05/10/2019 AccorHotels review
« Disappointed »

We had only one comfortable chair to sit in initially until we requested one. We requested an alarm call as my husband had to be at the Bristol Royal infirmary by 9.00. This never happened -fortunately I woke early. Room rather basic really.

Rebecca H. Business - 04/10/2019 AccorHotels review
« Room was fairly small and some of the staff were very grumpy! »

Fine. It was a bit spoilt by grumpy staff (a grumpy barman and two stroppy receptionists).

Andrea Couples - 02/10/2019 AccorHotels review
« Lovely hotel »

Lovely hotel, staff friendly and helpful. Room spacious, Breakfast was plentiful and lots of choice Bit disappointed the pool was out of action. The only drawback the towels are really small

Cristian P. Families - 01/10/2019 AccorHotels review
« ok »

not quite well, not working swimming pool and jacuzzi and the hot water was quite without pressure

Dr P. S. Business - 01/10/2019 AccorHotels review
« Staff Satisfaction Survey »

It was appauling that considering my booking had been made in 3/5/2019, on arrival my room had been allocated to someone else.There were no rooms left in the hotel. I arrived at 1.30am and i was then informed i would be taken by taxi to another hotel. I was staying in the hotel due to a conference booking. The next day when i tried to check in again i was initially told i would be sharing and when i informed in relation to the problems the day before i was informed then i managed to get my room for the stay. The whole experience was unacceptable and i wish to have a full refund for the the night i was sent to another hotel ie Tuesday 24/9/2019. Kind regards Dr P S.

David W. Business - 30/09/2019 AccorHotels review
« good location and great exterior - didn't use bar or restaurant. Staff were friendly »

enjoyed room except bedding smelt of swaet which was off-putting. Also when toilet flushed it splashed a bit on to floor

Anonymous Business - 30/09/2019 AccorHotels review
« Room too noisy »

Noise from water pipes in room and outside noise resulted in a lack of sleep. I reported the water noise to reception but no improvement on second night.

Anonymous Business - 30/09/2019 AccorHotels review
« Poor experience. »

Not the best experience. Arrived to be allocated to an already occupied room. Got upstairs to find a bemused guest in my allocated room at 10:30pm. Finally had a room allocated to find a sogging wet patch underneath main window with a damp overpowering smell. Reported this to main reception who promised to have it looked at. Very little was done as I had this damp patch on the carpet for the 3 days I was a guest! Lack of visible and highlighted No Smoking signs meant a guest smoked in their room, setting off the fire alarm at around 1:20am on my first night. Not the best experience at your Hotel I am afraid. For a 4 star hotel, it was a disappointing experience.

Val Business - 30/09/2019 AccorHotels review
« Just a bit disappointing all round. »

I was part of the conference group that you hosted. The hotel was too busy to cope with the breakfast rush and many of the items you list weren't available. The lunches provided on the first 2 days were poor with long queues and not enough food. There were not many fresh food options. The swimming pool was shut and there was not reciprocal arrangement with another pool. The room was ok but all in all I don't feel it warranted the high price. I will not choose to stay at one of your hotels again.

Llion Business - 30/09/2019 AccorHotels review
« Stay »

Good, Breakfast good no issues with service.

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