Hotel - Mercure Dartford Brands Hatch Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Dartford Brands Hatch Hotel & Spa

3.5/5 340 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BALFOUR BEATTY16.25 km / 10.1 mi BRITISH GAS17.06 km / 10.6 mi EBBSFLEET STATION19.15 km / 11.9 mi KIMBERLEY CLARK16.25 km / 10.1 mi LAING OROURKE17.06 km / 10.6 mi LONDON GOLF CLUB4.18 km / 2.6 mi
BLUEWATER16.09 km / 10 mi DHL17.06 km / 10.6 mi KENT SHOWGROUND28.81 km / 17.9 mi KUEHNE & NAGEL17.06 km / 10.6 mi LAKESIDE21.4 km / 13.3 mi

Your meetings and events

With our flexible meeting rooms we can accommodate meetings for up to 300 people. All rooms have air conditioning, natural daylight and the hotel can arrange all your audio visual requirements.

Mercure Dartford Brands Hatch Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TRAINING ROOM 2A 23 m2 2 m 15 8 12 8 0
TRAINING ROOM 3B 23 m2 2 m 15 6 12 8 0
TRAINING ROOM 2B 24 m2 2 m 15 8 12 8 0
TRAINING ROOM 2C 24 m2 2 m 15 8 12 8 0
TRAINING ROOM 4 29 m2 2 m 15 12 12 10 0
TRAINING ROOM 5 29 m2 2 m 15 12 12 10 0
FALCON SUITE 42 m2 2 m 30 18 18 20 0
TRAINING ROOM 3A 47 m2 2 m 40 16 20 20 0
DOVE SUITE 48 m2 2 m 50 20 20 24 0
TRAINING ROOM 6 48 m2 2 m 40 16 14 20 0
DE HAVILLAND SUITE 1 69 m2 3 m 80 28 30 25 70
DE HAVILLAND SUITE 2 69 m2 3 m 80 28 30 25 70
DE HAVILLAND SUITE 3 69 m2 3 m 80 28 30 25 70
DE HAVILLAND SUITE 4 69 m2 3 m 80 28 30 25 70
TRAINING ROOM 3 71 m2 2 m 55 20 26 24 0
TRAINING ROOM 1 72 m2 2 m 65 25 26 30 0
TRAINING ROOM 2 76 m2 2 m 55 20 26 24 0
DE HAVILLAND SUITE 207 m2 3 m 350 70 60 120 270
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties.Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

  • 121 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
3.9/5 AccorHotels Rating 2,649 reviews

Our guest reviews for
Mercure Dartford Brands Hatch Hotel & Spa

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 340 reviews
Paul W. Business - 10/08/2019 AccorHotels review
« GREAT »

Room very comfortable, breakfast in room was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Anonymous Business - 09/08/2019 AccorHotels review
« good »

Breakfast food out side rooms from the morning into the evening ( not a pleasant site ?) Complementary bottle of water and biscuits would be nice like other hotels do

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

MrsSmithsan Family - 08/08/2019 TripAdvisor review
« Great hotel, great stay »

Lovely room with aircon which was very welcome as it was warm when we visited. Fantastic breakfast with so much to choose from. Really nice restaurant for an evening meal with a great selection of food. Extremely handy location for visiting Brands Hatch, entrance just 100 yards away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrsSmithsan, Thank you so much for taking the time to leave your feedback following your recent stay. I am delighted that you had such a positive experience and I hope that we will be able to welcome you back to the hotel on a future occasion. Best wishes, Amy Gleadow General Manager

Lewis J. Couples - 06/08/2019 AccorHotels review
« A very pleasant stay. »

The staff at the hotel were absolutely brilliant really kind and helpful. The hotel itself and pool etc is wonderful. The two ladies on reception during the day were excellent. The young gentleman behind the bar was very helpful on Sunday morning by providing us with Pizza even though it was late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lewis, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Johan Business - 05/08/2019 AccorHotels review
« Good hotel with some notes »

The hotel is a nice hotel that has been renovated. Unfortunately there is no airco in all rooms. My room was very hot. Breakfast was also a bit disappointing, not really up to the Mercure standards. The staff was very good and professional. I liked their enthousiasme.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

A B. Business - 05/08/2019 AccorHotels review
« food and beverage extremely poor »

hotel check in staff excellent room very good. But closing the sports bar, and not opening the restaurant until 7pm left only the foyer bar with one member of staff taking food and drinks orders and he was not the most efficient. The hotel had 2 coach parties in that evening, but the hotel did not accomodate for this in my opinion. However i am a single female and when i stay at this hotel i order food and take it to my room ( on this occasion there wasnt anywhere else to eat due to the 2 coach parties even if i had wanted to eat in the restaurant or foyer), to my horror i got presented with 2 carboard boxes one with the hot food and the other with my salad, i really dont expect to eat my dinner from cardboard boxes . I would understand if i was ordering chips at 11 pm, but otherwise this really isnt acceptable in my opinion, In my opinion this looked like a fast food takeaway but 5 times more expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angie, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem and we are in the process of revising the room service menu throughout all of our hotels. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Amy Gleadow General Manager

James Friends - 05/08/2019 AccorHotels review
« Somewhat unprepared given the advance notice »

The room was very nice however would certainly benefit from air conditioning or at minimum better ventilation. Bathroom was absolutely superb. Bar food menu was quite overpriced for the area, £12 for a club sandwich is a lot even for London let alone Kent. Breakfast was ok, restaurant wasn’t overly clean and let the whole stay down quite frankly. We were part of a wedding party, the staff had agreed to open the bar in the evening of our stay however lacked the staff to do it. One person was on hand to serve who subsequently closed the bar as it was “too much” for her. What can only be described as a continual negotiation of opening the bar then closing it, then opening it again was somewhat tiresome. Especially given we had come back to the hotel slightly earlier specifically because the hotel agreed to open the bar for us was a bit of a let down! Overall a very nice stay, we did want to try out the spa but lack of signage and pricing meant that we didn’t. Possible suggestion to add to the literature in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Business - 05/08/2019 TripAdvisor review
« service gone down hill »

rooms as staff all good however for some reason the hotel now closes the sports bar, has the restaurant closed until 7pm, so everyone queues at hotel foya bar, but only 1 member on staff. Plus if you order dinner for your room, it is supplied in cardboard boxes!

Our hotel has responded to the review
Our hotel has responded to the review

Dear angiebrand2019, I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Ashley D. Business - 03/08/2019 AccorHotels review
« Great facilities, location & staff »

I was hosting 3 business guests for the week and needed a meeting room with presentation facilities and access to refreshments etc. Booking was very easy, both online and by phone, whilst the arrangements were all as expected. Staff were on hand to make sure we had all we needed, the rooms met our requirements and both food & drink were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

James Business - 03/08/2019 AccorHotels review
« Not the usual Accor standard »

The rooms were recently refurbished, but need air conditioning. The reception staff were tardy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your, or indeed our, expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. With regard to the lack of air conditioning in all of our bedrooms this is certainly something that we have fed back to the owners as our guests comfort is paramount to us however it would require a significant financial investment and sadly will not be immediate. We do have air conditioning in 30% of our bedrooms and throughout the public areas and for those rooms without we provide electric fans. i can see from your reservation that you checked in with us at 14.05 and we guarantee our rooms from 2pm so I am a little confused by your comment that the reception team was 'tardy' however I will follow up with the Front Office Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Jason Couples - 03/08/2019 AccorHotels review
« Very happy »

Room was great, great location, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Kim W. Couples - 31/07/2019 AccorHotels review
« Have stayed in better hotels »

It was ok as we got it a reduced charge as we were in a bridal party. I tried 3 times at the bar to get a drink and was not served. The fan in our room did not work and so quite uncomfortable in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Anonymous Business - 30/07/2019 AccorHotels review
« Rooms »

The rooms do not have adequate air con

Terence M. Families - 30/07/2019 AccorHotels review
« Great »

We had a great time, food was good and reassembly priced. Staff were all very helpful. Breakfast in our room was nice but a little cold. Swimming pool was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Jak E. Couples - 30/07/2019 AccorHotels review
« Satisfactory at best »

Did not enjoy. No air conditioning in room. No sausages at breakfast. Not even a complimentary biscuit with the milk and tea bags. Overpriced for what you offer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jak, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Malcolm Business - 29/07/2019 AccorHotels review
« Very good »

the staff are always friendly at check-in. The rooms are clean and tidy

Michael K. Couples - 27/07/2019 AccorHotels review
« Romm lovely, restaurant service was really slow. »

Check in fine, room fine, restaurant was busy and we waited an hour for our main meal. The gammon steaks were like eating a soft block of salt. The saltiest gammon ever. The waiters were pleasant enough just painfully slow and didn't keep us informed. Food and restaurant really poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Kevin S. Business - 26/07/2019 AccorHotels review
« Great staff »

Sarah on reception is outstanding Eve at breakfast is back from holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team, in particular with Sarah and eve who will be delighted to have been mentioned in this manner. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Malcolm G. E. P. Couples - 25/07/2019 AccorHotels review
« The coffee tin had not been restocked Only 2 coffee 3 milk no choice of sweetens and on biscuits other wise very happy as always »

Awesome the pool fertility's were great and very clean not my first stay but will be back Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

John C. Solo - 24/07/2019 AccorHotels review
« Hotel was dirty and badly organised »

I stay regularly at this hotel as a racer. Hotel has been going down hill. Food was over priced, bar staff were stressed. Racing bar was shut, so people had to eat in foyer, no tables, and those that had nobody on them were filthy. I am a platinum member and travel the world. Not the standard I expect of a Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

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