Hotel - Mercure Dartford Brands Hatch Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Dartford Brands Hatch Hotel & Spa

3.5/5 361 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 0:00-0:00
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BALFOUR BEATTY16.25 km / 10.1 mi BRITISH GAS17.06 km / 10.6 mi EBBSFLEET STATION19.15 km / 11.9 mi KIMBERLEY CLARK16.25 km / 10.1 mi LAING OROURKE17.06 km / 10.6 mi LONDON GOLF CLUB4.18 km / 2.6 mi
BLUEWATER16.09 km / 10 mi DHL17.06 km / 10.6 mi KENT SHOWGROUND28.81 km / 17.9 mi KUEHNE & NAGEL17.06 km / 10.6 mi LAKESIDE21.4 km / 13.3 mi

Your meetings and events

With our flexible meeting rooms we can accommodate meetings for up to 300 people. All rooms have air conditioning, natural daylight and the hotel can arrange all your audio visual requirements.

Mercure Dartford Brands Hatch Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TRAINING ROOM 2A 23 m2 2 m 15 8 12 8 0
TRAINING ROOM 3B 23 m2 2 m 15 6 12 8 0
TRAINING ROOM 2B 24 m2 2 m 15 8 12 8 0
TRAINING ROOM 2C 24 m2 2 m 15 8 12 8 0
TRAINING ROOM 4 29 m2 2 m 15 12 12 10 0
TRAINING ROOM 5 29 m2 2 m 15 12 12 10 0
FALCON SUITE 42 m2 2 m 30 18 18 20 0
TRAINING ROOM 3A 47 m2 2 m 40 16 20 20 0
DOVE SUITE 48 m2 2 m 50 20 20 24 0
TRAINING ROOM 6 48 m2 2 m 40 16 14 20 0
DE HAVILLAND SUITE 1 69 m2 3 m 80 28 30 25 70
DE HAVILLAND SUITE 2 69 m2 3 m 80 28 30 25 70
DE HAVILLAND SUITE 3 69 m2 3 m 80 28 30 25 70
DE HAVILLAND SUITE 4 69 m2 3 m 80 28 30 25 70
TRAINING ROOM 3 71 m2 2 m 55 20 26 24 0
TRAINING ROOM 1 72 m2 2 m 65 25 26 30 0
TRAINING ROOM 2 76 m2 2 m 55 20 26 24 0
DE HAVILLAND SUITE 207 m2 3 m 350 70 60 120 270
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties.Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

  • 121 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Trouser press in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.9/5 AccorHotels Rating 2,759 reviews

Our guest reviews for
Mercure Dartford Brands Hatch Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 361 reviews
David Couples - 07/10/2019 AccorHotels review
« Bang Average »

The room had no main lighting and only had bedside lights. This was not great when getting ready as lightning was poor. Arranged stay for my wife’s 30th, bathroom had mouldy patches on ceiling and very underwhelmed with the feel of the room. Very kind to write a bday card but was told my wife would receive a courteous bottle of bubbly and she received some jam. Very kind but expectations were set and not fulfilled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Couples - 07/10/2019 TripAdvisor review
« Must do better. »

Entering the hotel from the road was confusing due to strange traffic directions, Even the hotels taxi driver the company use was complaining. The hotel is clean, the food good, The rooms and restaurant are very tired and need updating, Our shower leaked, the phone did not work, no bedside cabinets and very poor lighting. The little things like complimentary biscuits were missing, There was only enough tea, milk and coffee for one drink each. One of the two bars was closed, despite a coach load of guests (Which they must know was coming.) and many other guests. All-in-all it cast a shadow over the visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VicJill, Thank you for taking the time for leaving a review following your recent stay. I am disappointed to read that their were several maintenance issues in your room. We pride ourselves on having a robust maintenance programme in place to prevent guests experiencing issues such as these so please accept my sincere apologies for the shortfall in this instance. We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best, Amy (GM)

M. P. Friends - 05/10/2019 AccorHotels review
« Nice stay, spa was lovely, room beautiful, dinner disappointing »

Lovely time at the spa and treatments were nice (although the actual treatment itself was shorter than 25 mins, as a least five to ten mins was taken up by waiting for the masseuse after I had undressed) Dinner was a bit disappointing. Food was average but the service wasn't great as we kept being interrupted by the waiting staff bringing food to our table asking if it was what we had ordered although they could clearly see we were eating. We must of been brought at least five starters and a couple extra mains! It got a bit farsacle in the end! Overall pleasentstay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Anonymous Friends - 03/10/2019 AccorHotels review
« Room excellent. Menu choice very limited. »

Room smelt of rubber, staff could have been more friendly. Same menu choice two nights running when neither were particularly good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doreen, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Katie H. Families - 01/10/2019 AccorHotels review
« Very disappointed »

After staying at the hotel last year we booked again this year as a treat for the family. When we arrived there was dirty trays of glasses, plates, wine bottles etc this was at 2pm, they remained outside in the corridor until the following morning around 11am. We also ate at the restaurant and the service was not good. Our drinks order took a very long time and then one of our meals had a sauce missing which the waitress said would be 2 mins and was then brought out 20 mins later meaning food was cold. We were never once asked if our food was ok etc and were then rushed to get the bill. Very disappointing, seems the hotel is short staffed and not getting serviced properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Jean-mari B. Families - 01/10/2019 AccorHotels review
« Comfortable stay in a very well themed hotel »

We arrived late at night but we were greeted with professionalism and smiles. The room was perfectly themed as my son loves racing and especially race cars. The closeness to the circuit was perfect for us in the morning. Great breakfast as well. We used thé spa facilities as well. The treatment was wonderful and the swimming pool was wonderful to cool off in. The only comment would be please add more milk to the Roons as you cannot have a cup of tea at night and in the morning. Thank you for a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Mari, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Adam S. Couples - 30/09/2019 AccorHotels review
« Excellent service and night spent here »

Spent an excellent night here before a track day but the only thing i would say is that it was like a sauna in our room as no air conditioning and extremely hot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Hp Couples - 30/09/2019 AccorHotels review
« Good location and comfy nights sleep »

Can't beat the location for Brands Hatch and hotel delivers well on the fundamentals you want from a hotel. Bed was very comfy, room was quiet and generally the whole place was relatively modern and clean with friendly staff. Nothing out of the ordinary / above expectations, but I'd stay again if I when I am in the area. Good value for money too (we weren't there for a big Brands Hatch event so prices were reasonable).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Angie M. Business - 30/09/2019 AccorHotels review
« Good Stay »

Overall a good experience, the food is much better now than previously. Great service from Sarah on reception and Molly in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angie, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Eric W. Couples - 29/09/2019 AccorHotels review
« Very enjoyable stay with excellent room, evening meal and breakfast at a very agreeable price »

Apart from the themed bar not being open and a shortage of bar staff everything was superb - lovely room, excellent dinner with nice touch of the chef coming round to chat at the end of the evening and a great breakfast selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Andrew M. Couples - 29/09/2019 AccorHotels review

very nice room + staff + facilities + quiet room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Derek S. Solo - 29/09/2019 AccorHotels review

Very convienient as I was racing at brands, room was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Kevin S. Business - 27/09/2019 AccorHotels review
« Great front desk staff »

Mary and Sarah go above and beyond

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow General Manager

Craig B. Business - 27/09/2019 AccorHotels review
« Service was slow. »

Slow service at the bar on the evening and at breakfast. I stay at this hotel often with work but the service in the restaurant in the evening is now so slow that myself and my colleagues now go to another restaurant to eat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Anonymous Friends - 27/09/2019 AccorHotels review
« Friendly, helpful staff; overall, an enjoyable stay »

The room was comfortable, clean and spacious. The staff, friendly and helpful, I was disappointed that there was no facility to put drinks from the bar on our room bill. The dinner menus were not at all what I expected. Being offered a beefburger was unsatisfactory; and the limited menu (3 starters, 4 mains, 3 puds) was basically the same both nights! (Fish & chips; beefburger & chips; veggie chili; or chicken tikka masala - not exactly dishes I would put on a 3 course menu!) Definitely, you could do a lot better than that, and the dining room menu showed so. This was a class reunion trip, and arranged by one of our members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deirdre, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Carol L. Couples - 25/09/2019 AccorHotels review
« Staff great »

The room needed a good clean as it was dusty in some areas.The corridor carpets need replacing snd the aalls need a lick of paint! The hot tap on the bath was stuck so i couldnt have a bath. The shower was fantastic so made up for it. The staff were very pleasant and helpful. The food was delicious and plentiful. The spa staff were great too. Overall a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Lynn P. Families - 24/09/2019 AccorHotels review
« Done to a Price »

We enjoyed our stay but there was a lack of attention to detail which is promised in the reception area...the room was spotless but not enough tea options for example no hot chocolate. The evening meal was good and the staff friendly however breakfast was poor rubber scrambled eggs fatty bacon tables not clean and staff not very welcoming .The fruit section looked grey. The pool area was good and again very clean. I would stay again but only because of the closeness to Brands Hatch but would look for a cheaper deal as we payed full and realised it would have been cheaper through booking .com.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

Andy L. Couples - 24/09/2019 AccorHotels review
« Disappointed »

Stayed on a Friday and was disappointed that the Racing Bar was closed. We went to the Foyer Bar and had to wait ages to be served as there was only one poor waiter on duty - not a very good service. Having got past the very unfriendly member of staff we used the leisure facilities only to find that after using the sauna there was no drinking water to hand - surely this is a must !! Then ate in the main restaurant - again due to lack of staff the service was appalling - food was good but took ages to get to us - then we were left with our finished plates in front of us for about 20 mins before we called someone over to clear our table and ask for a dessert menu. I know that hotels need to cut back on costs but a shower cap would be good in the bathrooms. Check in and out were very good with friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Lesley Couples - 24/09/2019 AccorHotels review
« An enjoyable stay overall, very reasonable prices. »

The hotel is very nice and well situated for our purposes, the restaurant is very good, we very much enjoyed our evening meal and breakfast, but we found the bed rather hard and didn’t sleep too well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry to hear that your stay was not 100% positive. Please be assured I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be able to welcome you back to the hotel on a future occasion. Sincerely, Amy Gleadow General Manager

William H. Couples - 24/09/2019 AccorHotels review
« Disappointing »

Very poor service in restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates