Hotel - Mercure Hotel Raphael Wien
Mercure Hotel Mercure Hotel

Mercure Hotel Raphael Wien

4.0/5 519 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALU KONIG STAHL2 km / 1 mi GFI8 km / 5 mi HRV HOTELBETRIEBS GMBH4 km / 3 mi JABIL CIRCUIT6 km / 3 mi PORNER2 km / 1 mi
ASP6 km / 3 mi HEWLETT PACKARD4 km / 2 mi IBM5 km / 3 mi L'OREAL4 km / 2 mi SCHIEBEL GMBH2 km / 1 mi

Congress centre

VIENNA INT.NAT.CTR12 km / 7 mi

Exhibition and convention centre

MESSE WIEN8 km / 5 mi

Your meetings and events

The Mercure Raphael Wien may not be a typical business hotel with numerous conference rooms and the associated high-tech equipment, but that does not mean that you have to do without. Here too, we followa customer-focused approach to service and offer streamlined solutions. The Mercure Raphael Wien has a modern seminar room that can accommodate up to 40 people and can be equipped to suit your needs. The conferenceroom is fully air-conditioned and provides the perfect setting for your event in Vienna, whether it is a seminar, work meeting or celebration.

Mercure Hotel Raphael Wien Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETINGROOM 80 m2 3 m 40 20 25 30 0
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 78 rooms
4.2/5 AccorHotels Rating 451 reviews

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 519 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Rebecca Couples - 30/05/2019 AccorHotels certified review
« Great hotel in great location »

The hotel was perfect for us. It was in a quiet neighborhood near the train station and lots of public transportation. The room was spacious, clean and modern.

Sam K. Business - 23/05/2019 AccorHotels certified review
« Very good. »

+ Large and comfortable room. Very good breakfast. Good location. Fitness center and small sauna. - No beer in minibar. Tables and seats in restaurant to close to each other.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Semen K., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Best regards, Michal Kijewski Night Manager

Cynthia L. M. Couples - 18/05/2019 AccorHotels certified review
« Superb »

Natalie was very kind and polite. Bright smile. Clean room every day. Great Wi - Fi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynthia Lynn M., Thank you very much for your review. ´ It is great to read that you enjoyed your time staying with us at the Mercure Raphael Wien. Your review is a very nice compliment for our house and the whole team! We are glad, that you enjoyed our staff, Wi-Fi and cleanliness of the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Couples - 17/05/2019 TripAdvisor review
« Our stay at the Mercure Raphael Wien - 12 - 14 May 2019 »

Very unfriendly receptionist during check-in, room very small, was offered an upgrade subject to availability in an e-mail from the hotel but the hotel was "full", a few hours later when another, more friendly, receptionist was at the desk, the hotel was not full & I was offered a larger room, something I declined as I had already unpacked & hate moving rooms after having settled in. The rooms are relatively expensive for what they offer. The location of the hotel was also not the best part of the city. All in all, an experience to forget & not to be repeated any time soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bala P, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Michal Kijewski Night Manager

Bala P. Couples - 15/05/2019 AccorHotels certified review
« OK, but nothing special. »

The person checking us in was not very helpful. The reception staff the next day was much better. The room we got was very small. I was offered an upgrade subject to availability in an e-mail prior to check-in but the hotel was supposedly full so I got a small room. When I enquired much later later about room availability, the hotel was suddenly not full after all & I was offered a "better" room which was a room of similar size but having a free mini-bar, but since I had already unpacked, I declined the offer. There was a lot of banging & drilling going on during our stay, which caused a lot of inconvenience - it was not pleasant at all with all the noise. We were glad when we left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bala P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michal Kijewski Night Manager

Christian Couples - 11/05/2019 AccorHotels certified review
« Good and cosy hotel »

Good hotel, friendly and helpful staff, nice and clean room. Close to Metro station ( about 8min walking). Very nice experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristian R., Thank you so much for your stay in our hotel and for taking your time to leave us so positive review. It is a big pleasure for our team to receive so amazing feedback.  I am pleased to hear you enjoyed your stay with us. We are glad, that you enjoyed our staff, rooms and location of the hotel, it is really great, that you had a nice experience with us! We hope to see you in our hotel in the future. Sincerely, Michal Kijewski Night Manager

Rick Business - 11/05/2019 AccorHotels certified review
« Again an excellent stay »

Only staying for two days, I was stunned with the great service upon my very early arrival (11 AM). The room wasn't ready yet of course, but before noon I received a notification - done! Furthermore, the overall experience was great as ever: friendly staff, good beds and ammenities and super breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick K., Thank you very much for choosing our Mercure Hotel Raphael Wien for your trip and for sharing your impressions with us. It is always a pleasure and big motivation for us to receive positive feedback. I will share your comments with our team. We are really glad to read, that you were so satisfied with our staff and comfort of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Odatt Couples - 09/05/2019 AccorHotels certified review
« The hotel had all the needed things and was clean »

Good clean hotel with all the needed amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Odatt R., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. We are glad, that you enjoyed our hotel and cleanliness of the rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Cosmin S. Couples - 07/05/2019 AccorHotels certified review
« Good hotel »

Everything was fine. Great location but you should improve the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cosmin S., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure and big motivation for our team to receive positive feedback. I will share your comments with my collegues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for you comment about the breakfast, we will find, what need to be improved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Julius T. Business - 07/05/2019 AccorHotels certified review

pleasant and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julius T., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is great to read that you enjoyed your time staying with us at the Mercure Raphael Wien. We hope to welcome you again at our hotel whenever travel brings you back Vienna. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

H. Couples - 06/05/2019 AccorHotels certified review
« Pleasant stay in Vienna »

Well located hôtel with good Mercure ‘ standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel H., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Enrico Families - 21/04/2019 AccorHotels certified review
« I was expecting more »

Experience was just correct, nothing plus Web check in was useless as we had to repeat all steps when back in hotel At our floor we had some renovation (painting) works , which is annoying due to the risk of paint stains Breakfast was poor in quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrico P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations. We do apologize for the maintenance work during your stay. We are currently working on building renovation to make enhancements to deliver a more comfortable stay for all of our guests. We are sorry that this has weakened your experience. We will discuss your valuable comments with our team to improve quality of our service. Hopefully you will return to our hotel whenever travel brings you back to Vienna, than we are happy to grant you a better experience. Sincerely, Michal Kijewski Night Manager

Nir M. Couples - 18/04/2019 AccorHotels certified review
« wonderful experience »

I ordered 3 rooms for my wife and her friends This was the first time they had been alone My wife received a wonderful service, a courteous and intelligent reception staff The shuttle service is accurate and polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nir m., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is a big motivation to read, that your wife and her friends were so satisfied with our reception staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Uwe Business - 16/04/2019 AccorHotels certified review
« Mostly ok but should pay more attention to details. »

The hotel is under reconstruction. Bar closed. Rooms not well cleaned. E.g. I found keycard from earlier guest in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Uwe R., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. Please note, that your reviews are very important to us, because we use them to improve quality of our service. Thank you for your comments about rooms cleanliness, we will try to improve it. We do apologize for the maintenance work during your stay. We have started to renovate certain areas in our hotel and try to have the disturbance as limited as possible for our hotel guests. We are sorry that this has weakened your experience. Hopefully you will return to our hotel whenever travel brings you back to Vienna, so we can provide a better experience. Sincerely, Michal Kijewski Night Manager

Anonymous Business - 15/04/2019 AccorHotels certified review
« Business stay in a comfortable hotel »

Business stay in a comfortable hotel. Relaxing renovated rooms, with a lot of natural light. Nice city overlooking from the terrace. Really good breakfast buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent A., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. We are really glad, that you enjoyed comfort and design of our rooms and our breakfast met your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Business - 09/04/2019 TripAdvisor review
« Good location and great value »

Rooms recently renovated and very clean and comfortable; nice location for the West of town. Very good value for money. Staff polite and helpful if you ask things. For business perfect, as quiet and practical

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAGNUS M, It is a big pleasure and motivation for our team to read so kind review, thank you very much for taking your time to leave us feedback. We are glad, that you were so satisfied with comfort of our rooms. We are also happy, that location and cleanliness of the hotel met your expectations. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Best regards from Mercure Raphael Wien, Michal Kijewski Night Manager

Nadezhda A. Families - 05/04/2019 AccorHotels certified review
« Mrs nadezhda a. »

The hotel is well located,but we were very disappointed that nobody advised us for the reconstructions taking place. We have made our reservations 2 months ago and for that time nobody contacted us regarding the reconstruction.I work in the travel agency business and it is totally unprofessional to make it this way!This reservation was a gift to our parents for their anniversary during our Vienna_BUdapest trip and we were totally disapointed when we checked in and saw the reconstructions. We have stayed several times at Mercure hotels in Vienna and every time they were perfect..bit not this time. The breakfast was good. Rooms are very nice but needs ventilation i the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadezhda a., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations. We have started to renovate certain areas in our hotel and try to have the disturbance as limited as possible for our hotel guests. We are sorry that this has weakened your experience. We are glad, that you were satisfied with location of the hotel and our breakfasts. Hopefully you will return to our hotel whenever travel brings you back to Vienna. Than we are happy to grant you a better experience. Sincerely, Michal Kijewski Night Manager

Mike R. Couples - 29/03/2019 AccorHotels certified review
« Friendly welcome and comfortable stay »

Although the refurbishment of the hotel was ongoing during our stay it had little effect on our comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael R., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for the maintenance work during your stay. We have started to renovate certain areas in our hotel and try to have the disturbance as limited as possible for our hotel guests. We are sorry that this has weakened your experience. Hopefully you will return to our hotel whenever travel brings you back to Vienna. Than we are happy to grant you a better experience. Sincerely, Michal Kijewski, Night Manager

V. Couples - 21/03/2019 AccorHotels certified review
« Hotel with good location »

We check in and staff give us upgrade to Suite Room. Very thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V., Thank you very much for the high score, we are really appreciated about it. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you again at our hotel whenever travel brings you back to our beautiful city of Vienna. Sincerely, Michal Kijewski Night Manager

Rosu V. Business - 12/03/2019 AccorHotels certified review
« Hotel under construction »

The hotel was rebuilt and a lot of noise and dust.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosu V., Thank you very much for your stay in Mercure Raphael Wien and for your candid review. We do apologize for the maintenance work during your stay. We have started to renovate certain areas in our hotel and try to have the disturbance as limited as possible for our hotel guests. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Michal Kijewski Night Manager

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