Hotel - Mercure Hotel Raphael Wien
Mercure Hotel Mercure Hotel

Mercure Hotel Raphael Wien

4.0/5 531 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALU KONIG STAHL2 km / 1 mi GFI8 km / 5 mi HRV HOTELBETRIEBS GMBH4 km / 3 mi JABIL CIRCUIT6 km / 3 mi PORNER2 km / 1 mi
ASP6 km / 3 mi HEWLETT PACKARD4 km / 2 mi IBM5 km / 3 mi L'OREAL4 km / 2 mi SCHIEBEL GMBH2 km / 1 mi

Congress centre

VIENNA INT.NAT.CTR12 km / 7 mi

Exhibition and convention centre

MESSE WIEN8 km / 5 mi

Your meetings and events

The Mercure Raphael Wien may not be a typical business hotel with numerous conference rooms and the associated high-tech equipment, but that does not mean that you have to do without. Here too, we followa customer-focused approach to service and offer streamlined solutions. The Mercure Raphael Wien has a modern seminar room that can accommodate up to 40 people and can be equipped to suit your needs. The conferenceroom is fully air-conditioned and provides the perfect setting for your event in Vienna, whether it is a seminar, work meeting or celebration.

Mercure Hotel Raphael Wien Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETINGROOM 80 m2 3 m 40 20 25 30 0
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms includefree WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

  • 78 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings
4.3/5 AccorHotels Rating 494 reviews

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 531 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Matt Couples - 13/08/2019 AccorHotels review
« Decent hotel »

The room was comfortable and had all the necessary amenities. The breakfast was not included, and could have been more accomodating to hotel guests eating there by not requiring additional money for plain warm eggs, which they did not provide at the buffet.

Anonymous Couples - 31/07/2019 AccorHotels review
« Average »

Hotel room could have been cleaner and the shower only had boiling hot water.

Florentina A. Families - 26/07/2019 AccorHotels review
« All I want »

Very nice

Michalis Business - 20/07/2019 AccorHotels review
« First stay. Will come again. »

Booked for 5 nights. Everything was excellent. We liked the room, with coffee/tea making facilities, fridge, safe, and large working area. Breakfast was also excellent. My only remark is the soundproofing of rooms, there is room for improvement in this area.

Natasa Families - 11/07/2019 AccorHotels review
« Very nice »

Breakfast was excellent. The only minus about the bath is that it's higher than normal. A big shower is better and less dangerous than falling from a bath.

Anonymous Business - 09/07/2019 AccorHotels review
« Nice and Quit Property »

I enjoy the good services with the Great Breakfast and nice room They need to upgrade the Gym

Anonymous Couples - 10/06/2019 AccorHotels review
« Good hotel is getting older »

We like the hotel ,location and staff , that why we return. Unfortunatellt the maitenance of room has to be improved, especialy thr bathroom.

Rebecca Couples - 30/05/2019 AccorHotels review
« Great hotel in great location »

The hotel was perfect for us. It was in a quiet neighborhood near the train station and lots of public transportation. The room was spacious, clean and modern.

Sam K. Business - 23/05/2019 AccorHotels review
« Very good. »

+ Large and comfortable room. Very good breakfast. Good location. Fitness center and small sauna. - No beer in minibar. Tables and seats in restaurant to close to each other.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Semen K., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Best regards, Michal Kijewski Night Manager

Cynthia L. M. Couples - 18/05/2019 AccorHotels review
« Superb »

Natalie was very kind and polite. Bright smile. Clean room every day. Great Wi - Fi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cynthia Lynn M., Thank you very much for your review. ´ It is great to read that you enjoyed your time staying with us at the Mercure Raphael Wien. Your review is a very nice compliment for our house and the whole team! We are glad, that you enjoyed our staff, Wi-Fi and cleanliness of the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Couples - 17/05/2019 TripAdvisor review
« Our stay at the Mercure Raphael Wien - 12 - 14 May 2019 »

Very unfriendly receptionist during check-in, room very small, was offered an upgrade subject to availability in an e-mail from the hotel but the hotel was "full", a few hours later when another, more friendly, receptionist was at the desk, the hotel was not full & I was offered a larger room, something I declined as I had already unpacked & hate moving rooms after having settled in. The rooms are relatively expensive for what they offer. The location of the hotel was also not the best part of the city. All in all, an experience to forget & not to be repeated any time soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bala P, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Michal Kijewski Night Manager

Bala P. Couples - 15/05/2019 AccorHotels review
« OK, but nothing special. »

The person checking us in was not very helpful. The reception staff the next day was much better. The room we got was very small. I was offered an upgrade subject to availability in an e-mail prior to check-in but the hotel was supposedly full so I got a small room. When I enquired much later later about room availability, the hotel was suddenly not full after all & I was offered a "better" room which was a room of similar size but having a free mini-bar, but since I had already unpacked, I declined the offer. There was a lot of banging & drilling going on during our stay, which caused a lot of inconvenience - it was not pleasant at all with all the noise. We were glad when we left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bala P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michal Kijewski Night Manager

Christian Couples - 11/05/2019 AccorHotels review
« Good and cosy hotel »

Good hotel, friendly and helpful staff, nice and clean room. Close to Metro station ( about 8min walking). Very nice experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristian R., Thank you so much for your stay in our hotel and for taking your time to leave us so positive review. It is a big pleasure for our team to receive so amazing feedback.  I am pleased to hear you enjoyed your stay with us. We are glad, that you enjoyed our staff, rooms and location of the hotel, it is really great, that you had a nice experience with us! We hope to see you in our hotel in the future. Sincerely, Michal Kijewski Night Manager

Rick Business - 11/05/2019 AccorHotels review
« Again an excellent stay »

Only staying for two days, I was stunned with the great service upon my very early arrival (11 AM). The room wasn't ready yet of course, but before noon I received a notification - done! Furthermore, the overall experience was great as ever: friendly staff, good beds and ammenities and super breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick K., Thank you very much for choosing our Mercure Hotel Raphael Wien for your trip and for sharing your impressions with us. It is always a pleasure and big motivation for us to receive positive feedback. I will share your comments with our team. We are really glad to read, that you were so satisfied with our staff and comfort of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Odatt Couples - 09/05/2019 AccorHotels review
« The hotel had all the needed things and was clean »

Good clean hotel with all the needed amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Odatt R., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. We are glad, that you enjoyed our hotel and cleanliness of the rooms. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Cosmin S. Couples - 07/05/2019 AccorHotels review
« Good hotel »

Everything was fine. Great location but you should improve the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cosmin S., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure and big motivation for our team to receive positive feedback. I will share your comments with my collegues. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for you comment about the breakfast, we will find, what need to be improved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Julius T. Business - 07/05/2019 AccorHotels review

pleasant and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julius T., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is great to read that you enjoyed your time staying with us at the Mercure Raphael Wien. We hope to welcome you again at our hotel whenever travel brings you back Vienna. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

H. Couples - 06/05/2019 AccorHotels review
« Pleasant stay in Vienna »

Well located hôtel with good Mercure ‘ standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel H., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Enrico Families - 21/04/2019 AccorHotels review
« I was expecting more »

Experience was just correct, nothing plus Web check in was useless as we had to repeat all steps when back in hotel At our floor we had some renovation (painting) works , which is annoying due to the risk of paint stains Breakfast was poor in quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrico P., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations. We do apologize for the maintenance work during your stay. We are currently working on building renovation to make enhancements to deliver a more comfortable stay for all of our guests. We are sorry that this has weakened your experience. We will discuss your valuable comments with our team to improve quality of our service. Hopefully you will return to our hotel whenever travel brings you back to Vienna, than we are happy to grant you a better experience. Sincerely, Michal Kijewski Night Manager

Nir M. Couples - 18/04/2019 AccorHotels review
« wonderful experience »

I ordered 3 rooms for my wife and her friends This was the first time they had been alone My wife received a wonderful service, a courteous and intelligent reception staff The shuttle service is accurate and polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nir m., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is a big motivation to read, that your wife and her friends were so satisfied with our reception staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Kijewski Night Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates