Hotel - Pullman Lubumbashi Grand Karavia
Pullman Hotel Pullman Hotel

Pullman Lubumbashi Grand Karavia Hotel

4.5/5 238 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AEL MINING SERVICES0 km / 0 mi BIAC0 km / 0 mi GECAMINES5 km / 3 mi JEFFERY TRAVEL0 km / 0 mi RAWBANK0 km / 0 mi
BERTLING0 km / 0 mi COMEXAS0 km / 0 mi IVANHOE MINING1 km / 0 mi MANICA0 km / 0 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALON MOERO 36 m2 2 m 30 20 25 16 0
Salon Tshomb 72 m2 0 m 0 0 60 0 5
SALON BUKAVU 300 m2 2 m 300 150 250 200 250
Le Chapiteau 750 m2 0 m 0 0 0 0 60
    • Videoconferencing
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 197 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.9/5 AccorHotels Rating 377 reviews

Our guest reviews for
Pullman Lubumbashi Grand Karavia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 238 reviews
Mark M. N. Couples - 06/11/2019 Confirmed reviews AccorHotels
« Mr »

Customer Service was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngoyi m., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

Dr S. Families - 03/11/2019 Confirmed reviews AccorHotels
« General environnement »

Good in general, but there is a room for improvement. The hall and the reception ereas have been crowded by lot of people during my stay lately. Hence the sense of uneasiness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amuri S., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note of your various constructive comments and please be assured that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

Anonymous Business - 19/10/2019 Confirmed reviews AccorHotels
« A pleasant stay »

Pleasantly surprised at the quality of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

Paul P. Business - 18/10/2019 Confirmed reviews AccorHotels
« perfect!! »

it was fantastic. I enjoyed every moment. Reception was good at the front desk. attention was perfect in the dinning room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul P., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

S. Solo - 21/09/2019 Confirmed reviews AccorHotels

Excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Lubumbashi Grand Karavia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Jackie B. Business - 17/09/2019 Confirmed reviews AccorHotels
« Very good staff all friendly and accomodating »

i enjoyed it being in Lubumbashi for the first time. Staff very helpful and friendly and accommodating. love the rooms, very comfortable and spacious. Will go again if ever i go again thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline B., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to welcoming you again on your next stay. We will share your kind words with our staff which I am sure it will mean a great deal to them. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Saïd D. Business - 09/09/2019 Confirmed reviews AccorHotels
« Senior Officer Projects Portfolio Management »

The hotel was very good, especially quite to facilitate working or resting in a good environment. Nevertheless, two major point need attention: - No help for carrying our heavy language inside the building. Also, the hotel should create a ramp rather than having to pass to the stairs for baggage; - The internet connexion was not stable at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Said D., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Gareth Business - 01/09/2019 Confirmed reviews AccorHotels
« Stolen razor »

It was not an unpleasant stay except that my razor was stolen from my room and nobody at the hotel assisted me or reported the matter. I reported it 3 times and no response from Pullman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth W., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. We were happy to hear that your stay was pleasant but we sincerely regret your disappointment the stolen razor, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We looked at all the possibilities and we could not find your razor, our staff is body searched and bags searched on their arrival and departure to avoid any theft situations. We thank you again for your time and we hope to see you with us on your next visit to Lubumbashi. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Dr S. Business - 29/08/2019 Confirmed reviews AccorHotels
« Dr »

My stay was fantastic. but did experience problems with the TV

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. A., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken good note of your comments about TV and are truly sorry you did not feel attended enough. The necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Justice Business - 23/08/2019 Confirmed reviews AccorHotels
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Lubumbashi Grand Karavia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Margaret K. S. Business - 08/08/2019 Confirmed reviews AccorHotels
« DR »

Great reception and surroundings. The staff were courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margret S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Anonymous Business - 08/08/2019 Confirmed reviews AccorHotels

They are still no changes by breakfast, personal is in delay. A lot of damage on furniture in the rooms and needed fresh paint

Our hotel has responded to the review
Our hotel has responded to the review

Dear Blaz O., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Magloire Business - 03/08/2019 Confirmed reviews AccorHotels

Great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magloire K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Paul P. Business - 18/07/2019 Confirmed reviews AccorHotels
« MR »

It was good, though the air conditioning was not working well. the reception was perfect...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul P., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your comments regarding air conditionning have been shared with our Maintenance Managers so he can make the appropriate adjustments in that room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Anonymous Business - 15/07/2019 Confirmed reviews AccorHotels
« Nice and clean room, friendly staff, tardy service »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoltan K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak Mouafik General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Ken B. Business - 14/07/2019 Confirmed reviews AccorHotels
« Comfortable and joyfully »

Comfortable and joyfully was my experience at Pullman Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken Mukendi B., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak Mouafik General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Nadine M. Business - 13/07/2019 Confirmed reviews AccorHotels
« Great! »

I love staying at Pullman Hotel Karavia, it's like home for me. The staff are friendly and helpful. They always treat me as a family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadine M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak Mouafik General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Fred T. Business - 07/07/2019 Confirmed reviews AccorHotels
« Bad experience »

First night, show was not draining and it floded the bathroom I called front desk and it too forever for someone to come fix it...then he was about to leave the room without mopping the water! And his boots had made the whole bathroom even more dirty. He then called someone from front desk to come and mop. This was almost 1am in the morning. The shower never drained properly for the remaining stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear frederick T., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. We thank you for your feedback however we are very sorry that we didn’t meet your expectations. We work very hard to give our customers the best quality and best service and we sincerely apologise if we let you down, I will share your comments with all our Head of Departments to take the corrective measures to avoid a repeat of your disappointment. We thank you again for taking the time to tell us about your experience and we look forward to welcoming you again on your next trip to Lubumbashi to show the improvements we are making. Best regards, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Celestin K. Business - 03/07/2019 Confirmed reviews AccorHotels
« Mr »

Great moment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celestin K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Gerhard D. Business - 30/06/2019 Confirmed reviews AccorHotels
« unimpressed! »

All services are extremely slow, especially in the restaurant. You have to wait 20 minutes or longer for a menu, menu's are disgusting looking. I waited 90 minutes for a simple spaghetti bolognese.

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