Hotel - Pullman Lubumbashi Grand Karavia
Pullman Hotel Pullman Hotel

Pullman Lubumbashi Grand Karavia Hotel

4.5/5 247 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • LUANO INTERNATIONAL
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter

Leisure and activities

  • Pool
  • Fitness centre
  • Massage
  • Golf
  • Tennis
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AEL MINING SERVICES0 km / 0 mi BIAC0 km / 0 mi GECAMINES5 km / 3 mi JEFFERY TRAVEL0 km / 0 mi RAWBANK0 km / 0 mi
BERTLING0 km / 0 mi COMEXAS0 km / 0 mi IVANHOE MINING1 km / 0 mi MANICA0 km / 0 mi

Your meetings and events

Pullman Lubumbashi Grand Karavia Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Le Chapiteau 750 m2 0 m 0 0 0 0 60
SALON BUKAVU 300 m2 2 m 300 150 250 200 250
SALON MOERO 36 m2 2 m 30 20 25 16 0
Salon Tshomb 72 m2 0 m 0 0 60 0 5
    • Videoconferencing
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 197 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.9/5 AccorHotels Rating 313 reviews

Our guest reviews for
Pullman Lubumbashi Grand Karavia

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 247 reviews
L. Business - 02/05/2019 AccorHotels certified review
« Fair..could have been better »

The premises is fairly okay..the aircondition has been fixed.. now the poeple delivering a service , need a better training..!

Suzgo N. Business - 30/04/2019 AccorHotels certified review
« It was a good stay at Pullman, i enjoyed. »

Nice Hotel and nice views. would definately consider being there again the next time iam in Lubumbashi.

Akeem Business - 14/04/2019 AccorHotels certified review
« mr »

good, however, the television was difficult to operate and the resources in the toilet such as towels were inadequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akeem O., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took good notes of your remarks regarding the TV and inappropriate "towels". Starting 2020, we will start to change all TV's in the Superior rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Murphy M. Business - 13/04/2019 AccorHotels certified review
« Mr »

It’s was very good thank you very much

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Lubumbashi Grand Karavia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

M. K. Business - 10/04/2019 AccorHotels certified review
« Magnificent »

It was so good I did not want to leave. thank you for welcoming us and hoping to visit soon with my family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Benjamin Business - 08/04/2019 AccorHotels certified review
« good »

Although old hotel, it met my expectation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin N., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

J. W. Business - 03/04/2019 AccorHotels certified review
« Felt unsafe »

During the night, 3 times emergency alarms went off. I went to evacuate only to have them turn off again, this was very frightening in a foreign country and will not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey J., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The security of our guests matters to us. When the alarm turns on, we cut it off for a few minutes and always check where the problem did occur. Once the problem has been identified and solved, we turn the system on again. Most of the time, this is due to a guest smoking in a room (our smoke detectors are sensitive)... You should not be freigheneted...quite the contrary. This is for everyone's security. Sorry again ! At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Celestin K. Solo - 02/04/2019 AccorHotels certified review
« Mr »

I did enjoy staying in pull man , staff were generous

Misheck M. Business - 25/03/2019 AccorHotels certified review
« MR »

BRIEF BUT VERY GOOD

Rakesh Business - 11/03/2019 AccorHotels certified review
« The best location in Lubumbashi could do more for international visitors »

I always check in Hotel Pullman at Lubumbashi as its in a great location, the best among the rest. However, lot of things can be improved, for example, TV is small and hardly any channels, coffee machine didn't have spoon, fridge is empty, lift is safe but can be better in terms of technology, breakfast is good but can have more vegetarian options. Having said that, staffs are nice and improved over past two years. This visit in March was the best I experienced. You can see the effort of new management. Its clean, its good room size and internet connectivity was much better.

D. N. Business - 04/03/2019 AccorHotels certified review
« Good at the front desk, fair in the rooms, disappointing in the dining room. »

Good at the front desk, fair in the rooms, disappointing in the dining room.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur D., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Pullman Lubumbashi Grand Karavia. Nous avons bien eu votre feed back sur le petit déjeuner qui n'était pas prêt à l'heure alors que vous quittiez l'hôtel très tôt. Soyez assuréque les mesures nécessaires ont été mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Sylver C. Business - 04/03/2019 AccorHotels certified review
« Pullman Lubumbashi is good place for peace »

Pullman Lubumbashi is good place,for me and my business partner am very happy for the welcome and the assistant of the staff,is like am home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylver N., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Mpho Business - 26/02/2019 AccorHotels certified review
« Utterly disappointed »

It went from bad to worse, 1. The room cleaned but no change of linen and the soaps weren’t replaced, instead the piece of soap used was placed back to be reused including the body wash 2. The food menu hasn’t improved 3. The waiters and waitresses at the restaurant were unpleasant nor helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mpho L., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I feel sorry you did not feel "welcome" at the bar and at breakfast time and I will talk with the team in order to correct what went wrong. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Brandon K. Business - 26/02/2019 AccorHotels certified review

Room Emaculate Service was. speedy & precise Food was great - every meal Cuppachino could be improved Staff were friendly Sundry store could have more stock Would definitely come back & recommend to my associates Regards Brandon K.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandon K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Alex L. Business - 24/02/2019 AccorHotels certified review
« Its ok, but my room smelled of damp »

I like the friendliness of staff and the setting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander l., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

M. S. Business - 21/02/2019 AccorHotels certified review
« Effective check in desk. »

Rapid check in, good relation stuff with a happy response to my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Amedeo A. Business - 19/02/2019 AccorHotels certified review
« The room and passage leading to the room were dirty. The walls a damp and clearly requiring maintenance. TV was not working on arrival and had to call a technician to resolve. »

Not great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amedeo A., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are indeed currently under a renovation programme of the waterproofing of the hotel roofs which has an impact in certain areas..Especially in this rainy season. We do apologize. All should be ok in one month time from now. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Stephanie S. Business - 15/02/2019 AccorHotels certified review
« BAD »

i am confused ,coz the reasons why my stay were wrong was that i had to change 3 rooms to finally get a comfortable one . this hotel need to be freshened up , humidity , odors etc... despite that, service was good , your breakfast is really delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie S., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are indeed going under an important renovation of the waterproofing of the roofs of the hotel which is affecting us in some areas in this rainy season. We should have completed the renovation at the end of March. We took good note you were, however satisifed with the service and the breakfast. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Anonymous Business - 10/02/2019 AccorHotels certified review
« Nice hotel in quiet area. »

Air cond not functionning well. TV did not come on for the whole week. Told reception it did not work but nobody fixed it. Reoccuring power cuts might be the reason but it should be an instruction telling how to get it to work again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina H., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,. We took good note of the remarks and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

S. M. J. Business - 04/02/2019 AccorHotels certified review
« Pleasant, very decent ad safe place to stay »

1. Great room - well designed bathroom with immaculate fixtures, good towels and beddings, enough sockets and clever light switches, good furniture and wardrobes, efficient air conditioning system. 2. Great dining room - great breakfast outlay, brisk friendly staff, variety of health foods and drinks, hygienic environment. 3. Good front desk service - courteous neat helpful staff 4. Good efficient laundry service 5. Suggestions - you could use an interior designer to re-organise and make the interior ambiance of the bar and dining room more appealing 6. Shortfalls - on Friday 25th you forgot to change my room. Also, I filled in the feedback form an left it in the room, apparently the room attendant didn't hand it in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took good note of all your remarks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

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