Hotel - Hotel Mercure Oostende
Mercure Hotel Mercure Hotel

Hotel Mercure Oostende

4.0/5 611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-21:30
    • Opening hours : Week-end 07:00-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

DAIKIN EUROPE NV4 km / 2 mi HOPPE SHIPPING3 km / 1 mi JETAIR2 km / 1 mi MUTOH4 km / 2 mi ORAC4 km / 2 mi
HAVEN OOSTENDE2 km / 1 mi JAN DE NUL90 km / 55 mi MHI VESTAS2 km / 1 mi NOORDZEEHELIKOPTERS7 km / 4 mi PARKWIND145 km / 90 mi

Your meetings and events

Hotel Mercure Oostende Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JAMES COOK 40 m2 3 m 25 20 10 25 6
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 95 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,316 reviews

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 611 reviews
Gg O. T. M. Couples - 11/05/2019 AccorHotels certified review
« One night as a rest »

people welcomed us and are very efficient

Misseyjulie Couples - 09/05/2019 AccorHotels certified review
« Satisfactory stay »

No problems during our stay...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General manager

Sjo Solo - 08/05/2019 AccorHotels certified review
« Satisfied. »

Pleasant.

Sue Couples - 28/04/2019 AccorHotels certified review
« Good except for one thing. »

The staff was friendly and helpful. The room was clean and the bathroom very small. I was very disappointed with the view from the balcony (as there wasn't one). As it was a Privilege Balcony room I had expected more as the description "Breathe in the fresh sea air and take in the view from your private balcony". Perhaps this should be changed.

From B. Families - 25/04/2019 AccorHotels certified review
« Well placed hotel for getting around Ostend »

The hotel was well situated with clean rooms. The lifts were a problem as only one small lift for the front of the hotel which was used not only by guests but by all the chamber staff too. A lot of time waiting for the lift.

Colin Friends - 22/04/2019 AccorHotels certified review
« Ideal hotel for exploring the Belgium coast »

I have stayed in this hotel many times before including when it was the Ramada. It is a good hotel although i would say that the standard is more Ibis than Mercure. The beds were excellent and I had a good night's sleep. The rooms are small, but adequate with air conditioning. The room I stayed in had a window facing a wall which I think is the same for all rooms beginning with a 2. The breakfast was good. The staff were courteous, pleasant and professional, but on this occasion I felt there was an element of stress in the majority of staff for some reason. This did reduce my enjoyment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin L., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Dirk Friends - 08/04/2019 AccorHotels certified review
« Fair »

Utilitarian stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dirk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

O. Families - 04/04/2019 AccorHotels certified review
« AGREABLE »

AGREABLE

Couples - 04/04/2019 TripAdvisor review
« in the city center / great hotel »

next to a public parking garage. with shops and restaurants only 50 meters away. view on the casino (next to the sea). you can have a drink at the bar, or eat in the restaurant. at the information desk where you check in, you'll find very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your opinion with us. It is very rewarding to know that you were satisfied with our hotel. We appreciate your kind words about our team members. The entire team look forward to seeing you on your next visit. Warm regards, Kristoffel Verdonckt, General Manager

Elizabeth M. Couples - 03/04/2019 AccorHotels certified review
« Relaxing stay in Ostend »

A pleasant stay with an excellent breakfast and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Solo travel - 02/04/2019 TripAdvisor review
« Another visit »

As always - an enjoyable stay. Staff very helpful and pleasant. Room ideal for my needs. Location is a plus for this Hotel, which is why I always stay here when in Ostend. If the bar stocked Chimay Blue, amongst it's beers..would be almost perfect !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the room met your expectations. Thank you for appreciating our team and our location. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. Our location is one of the things we are very proud of about our hotel. We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer. Regarding the bar, we have taken a note of your remark. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Kristoffel Verdonckt, General Manager

Anonymous Solo - 01/04/2019 AccorHotels certified review
« Good »

Good visit, as always. Everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Andrew S. Couples - 19/03/2019 AccorHotels certified review
« Excellent break »

I was very satisfied with this visit: the room was spacious and modern, the very large bed extremely comfortable, and the breakfast was superb with one of the widest selections of food I have encountered in a hotel breakfast. There was secure parking nearby, which is always important in a town centre. I would be very pleased to stay at this central hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Paul W. Business - 16/03/2019 AccorHotels certified review

Ok. Not great. No parking as advertised, was told the restaurant was busy and we’d have to book when it was empty. Also, terrible view from room window. But! I asked for a room next to the lift and that’s what I got

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristoffel Verdonckt General Manager

Nick Couples - 04/03/2019 AccorHotels certified review
« Another great stay in Oostende »

Professional staff, good rooms, great location. Excellent bar and also breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Jean L. Business - 03/03/2019 AccorHotels certified review
« Great stay, all the comfort you need. »

Really lovely hotel in the center of Ostend. Great rooms, efficient service, good food including breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean L., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Geesie Business - 25/02/2019 AccorHotels certified review
« Excellent »

The Hotel is very well situated in Ostend. Very comfortable and clean. I have been told that the staff were excellent and even noticed that it was the Guests birthday and gave him a box of chocolates. A very nice touch. I would definitely recommend this Hotel and I know that I will be booking with them again in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gwenda H., We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristoffel Verdonckt General Manager

Jennifer B. Business - 20/02/2019 AccorHotels certified review
« Terribly hot and noisy. »

We were there for two days for a conference. We arrived the day before the conference and were given a room right up the stairs from your bar. The Bar was noisey and when we called your reception at almost midnight we were told the bar would be closing in 15 minutes. We called back over an hour later and were told in a rude manner that the guests would be leaving the bar and then he hung up on us. Mind you we were polite and calm in our phone calls but your receptionist was rude and abrupt. The air system did not work in your rooms and kept the temperature between 20 and 22 degrees which is very warm to sleep. Overall, it was not a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JENNIFER B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Oostende. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Jane Couples - 18/02/2019 AccorHotels certified review
« Very friendly clean hotel.We would definitely return. »

Hassle free good check in / friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

Pvdb Couples - 18/02/2019 AccorHotels certified review
« Just okay »

Overall ok, room was very basic but clean, the main drawback was the view. The main view was on an emergency ladder...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kristoffel Verdonckt General Manager

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