Hotel - Mercure Shanghai Hongqiao Airport
Mercure Hotel Mercure Hotel

Mercure Shanghai Hongqiao Airport

3.5/5 87 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Reduced mobility rooms
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Companies and event centres nearby

Company

CAAC3 km / 1.86 mi CHINA EASTEN3 km / 1.86 mi FOSUN22 km / 13.67 mi ROCHE4 km / 2.49 mi SYNICA5 km / 3.11 mi
CHAILEASE FINANCE3.4 km / 2.11 mi EAST CHINA NETWORK0.8 km / 0.5 mi HONGQIAO AIRPORT0.5 km / 0.31 mi SHENHUA HOLDINGS22 km / 13.67 mi TEREX4 km / 2.49 mi

Your meetings and events

Mercure Shanghai Hongqiao Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 90 m2 3 m 0 20 30 40 40
    • Screen
    • Podium
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 222 rooms
  • 222 non-smoking rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 985 reviews

Our guest reviews for
Mercure Shanghai Hongqiao Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 87 reviews
Gourav G. Business - 10/09/2019 AccorHotels review
« Not worth for money »

It was so hot when i checked in and Air conditioner was not working properly in my entire 3 night stay ! Wifi just don’t work at all . There was no one to handle my luggage i took my luggage myself from Reception to room and room to reception !! Very poor service from this kind of chain hotels . Staff did not understand even basic english that became so tough for me to interact with them . Only person who helped me in hotel was MARISOL SALDANA . She helped me in each and everything . She was so co-operative and humble . She also helped me in exploring shanghai and interacting with hotel staff . I have never met someone like her in any hotel who take personal interest in helping their g. . Thanks to MARISOL SALDANA For each and everything and making my trip peaceful.

X. W. Business - 23/08/2019 AccorHotels review
« President »

Comfortable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. x., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Joanna Yang, General Manager

J S. Business - 07/08/2019 AccorHotels review
« Guest services staff are great »

The staff are knowledgeable and very friendly/receptive. Thanks for a great stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Joanna Yang, General Manager

Anonymous Business - 05/08/2019 AccorHotels review
« dr »

very near to airport, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dearguest, Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

Jean_MarieP457 Business - 12/07/2019 TripAdvisor review
« Good and less »

Hotel not easy to find on some maps. Indeed at 21h: no bar open, no restaurant, no minibar in the room. But now they have at least a vending device in the lobby. Also there is a small market close by (left hand when you go out of hotel). There is a free shuttle bus between terminal 1 and 2 on the other side of the airport if you need. This is a few minutes walk. Rooms clean but black silicone seal at shower, and top shower not working. Rooms need renovation, old furnitures. Breakfast fine with french music and croissant, just the responsible lady had not customer friendliness as main topic. I will try somewhereelse next time.

Taherali K. Business - 27/06/2019 AccorHotels review
« Comfortable & Peaceful »

It was great experience staying in your property...was feeling like home away from home.

L. C. Friends - 27/06/2019 AccorHotels review
« pleasant experience »

one of the best experiences staying at any hotels. pleasant service and well kept hotel ambient environment. close to the airport and subway station (line 10).

Steven M. Business - 30/05/2019 AccorHotels review
« Great »

It was easy and very comfortable, clean and safe.

Peyrani Business - 28/05/2019 AccorHotels review
« Great ! »

Service is one of the best. The staff is really nice and professionnal. The Hotel is really useful and has a good location. Just one thing if that can help you to reach the perfection: the orange juice. It is not orange juice, but chemical/concentred orange juice. If there was really and fresh orange juice for the morning... Wahouu, will be perfect. Yet, it is very good hotel as usual. I will be back soon :).

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

Mr. L. Families - 12/05/2019 AccorHotels review
« Air condition broken »

In May, no air condition, after our feedback to front desk, the answer is not hot... I am regretting to bring my family to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear liao w., We would like to use this opportunity to thank you for staying with us and sharing your experiences with the travel community. We are truly saddened that you have not enjoyed your stay at Mercure Hotel . Kindly accept our sincere apologies for not being able to provide you with the service you might expect from us. In order to improve our product and services, we will share your constructive feedback with our entire team. We always invite guests of staying with us again and we do hope we have the chance to proof ourselves in the future. Please let us know in case you come back to prepare everything. All the best, Joanna Yang General Manager

Shahid A. Business - 10/05/2019 AccorHotels review
« Very Good »

It was really good experience to live in Mercure Shanghai Hongqiao Airport. Staff can speak good English and very cooperative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., Thank you very much for staying at Mercure Shanghai Hongqiao Airport recently. In name of the entire team, I wish to thank you for sharing your positive comments with us and the travel community. Please be certain that your positive comments are extremely important to us. We sincerely hope that we have the chance welcoming you here again in the not too distant future. Once again, thank you for staying at our hotel and we all wish you pleasant upcoming travels. Best regards, Joanna Yang, General Manager

Zeljko V. Business - 08/05/2019 AccorHotels review
« Great!!!! »

Simple and professional!

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Yang

Business - 08/05/2019 TripAdvisor review
« Mercure Hongqiao Airport »

The hotel was ok. The beds were comfortable and everything was in its place, however, we had to go to reception to get an iron and ironing board (which was miniature sized). There was one tea bag, one coffee sachet and one sugar sachet. There was another half used sugar sachet there indicating that this was not checked prior to us checking in to the room. There was also no fridge in the room and we had to again go to reception and ask for milk for making of tea and coffee. The bathroom and shower was great. If fact all aspects of the room were good except for the couple of things that let it down.

Pravin R. Business - 02/05/2019 AccorHotels review
« Location, comfort, cleanliness, brand and price »

I have been staying here quite a few times, the location is excellent, metro connectivity is great, shuttle service to the airport are good, rooms are neat and clean. Pricing of room tariff is reasonable. Front desk speaks English comfortably.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. , We very much appreciate your comments regarding your stay at the Mercure Shanghai Hongqiao Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Yang

Roger E. K. Business - 29/04/2019 AccorHotels review
« Mr. »

Helpful staff at the check-in desk. One of the best ever.

Amr Business - 25/04/2019 AccorHotels review
« Nice Hotel for Business visit »

Very nice hotel If you stay short for Business in snd around Shanghai ... easy access for airport railway and metro is just 10m fare. Clean and quite

Our hotel has responded to the review
Our hotel has responded to the review

Dear g. , Warm greetings from the entire team here at Mercure Shanghai Hongqiao Airport. Thank you very much for staying with us recently. We always strive to offer the best possible service to our valued guests throughout their stay at our hotel. We are truly delighted to read you enjoyed your stay and liked our location in Shanghai. It would be our pleasure welcoming you here again should you ever return to this beautiful city. Best regards, Joanna Yang, General Manager

Aaron Business - 18/04/2019 AccorHotels review
« Not much satisfied »

Hi , We ( our company group 6 person ) stayed here from 14 - 19 Apr , we thought the hotel supposed to have Star services but it turns not. Firstly , the daily breakfast is not good quality, and we don’t have many options to choose . The food generally are too salty and oily which doesn’t make sense for Healthy morning. Secondly , the restaurant manager she ( sorry that we forgot her name ) is kinda of rude. We greet her once in the morning , she didn’t respond back anything . On 18th April afternoon , when we finished our business meeting outside back to the hotel , we gathered in the reception and would like to have one short briefing in the lobby restaurant. She approached us and said we are not allowed to sit here unless paid in the restaurant. She wanted us to sit outside in the lobby . This really shocked All of us since we firstly are in house guests , secondly there aren’t any available space/seat for 6 of us to sit outside ( there is one sofa in the lobby but 2 persons are already sat down ) . Other then that , the reception and front desk staff are friendly and helpful. Hope the F&B Department can improve its product and services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest , Thank you very much for taking the time sharing your experiences with us and the travel community. We feel very sorry that your overall experiences did not meet your expectations. Please accept our most sincere apologies for the inconvenience caused in our restaurant. We really feel sad for that and we will make sure your review is going to be one of our topic next meeting. We are planning to have a training for our restaurant's staff. Next time when you do not agree with some staff or with something, please just come to our front desk and ask for the manager, we will try to help you to find a solution. Please be certain that your positive comments are appreciated by the entire team and we all thank you for your trust. We now look forward to see you back at Mercure Hotel very soon on one of your return trips to Shanghai. All the best, Joanna Yang General Manager

Stuart Business - 17/04/2019 AccorHotels review
« Splendid »

Fantastic. Great service; very nice room, very clean and quiet. Perfect location. Wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear g., In name of the entire team here at Mercure Shanghai Hongqiao Airport, I wish to thank you for sharing your positive comments with us and the travel community. I am sure that many travelers appreciate your time and efforts. We are truly delighted to read you enjoyed your overall stay and especially liked our central location and comfortable g. rooms. We always do our utmost best offering the best possible services to all our valued guests. Once again, we wish to thank you for staying at our hotel and we sincerely hope we have the pleasure welcoming you here again. Best regards, Joanna Yang, General Manager

Business - 15/04/2019 TripAdvisor review
« Excellent »

I cannot understand why this hotel gets low reviews. IT IS AN AIRPORT HOTEL WHICH IS PRETTY CHEAP AND FIVE MINUTES WALK FROM T1. There are no restaurants nearby; but that it BECAUSE IT IS AT THE AIRPORT. Crazy. Nice comfortable rooms. Quiet. Good service at the front desk and good English spoken. If you have an early flight from T1 this is perfect. If you don't, then there's really no point in staying here. But that is its raison d'etre.

Mian S. Business - 20/03/2019 AccorHotels review
« Smely bathroom »

The hotel was good with good location for transit passengers. But the bathroom was smell like public toilet and the towels were also gave a bad smell. It look like they folded already used towel again. I came to front desk. The girl asked for the room rent. I gave her 100 RMB more by mistakenly. She counted 2 times and did not shows that she get excess amount. When I told her that I gave you cash more than room price. Then she recognized and get back 100 RMB. The hotel staff should be honest enough to refund money to the client if some one make a mistake in counting.

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