Hotel - Mercure Istanbul Bomonti
Mercure Hotel Mercure Hotel

Mercure Istanbul Bomonti

3.0/5 158 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00:00
    • Opening hours : Week-end 0:00:00-0:00

Business services

  • 5 meeting room(s)
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

LUTFU KIRDAR CONGR2 km / 1 mi

Your meetings and events

Mercure Istanbul Bomonti Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD VIP MEETING ROOM 1 55 m2 3 m 0 0 12 0 0
BOARD VIP MEETING ROOM 2 55 m2 3 m 0 0 15 0 0
BOARD VIP MEETING ROOM 3 55 m2 3 m 35 17 17 30 0
RUBY MEETING ROOM 90 m2 3 m 80 40 45 60 0
EMRALD MEETING ROOM 145 m2 3 m 130 50 50 85 10
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 203 rooms
  • 30 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 428 reviews

Our guest reviews for
Mercure Istanbul Bomonti

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 158 reviews
Khaled J. Couples - 08/08/2019 AccorHotels review
« Not bad »

Not bad , stuff some of them was very helpful but others were so rods, room space was perfect but it was having very bad smell which they couldn’t get it fixed, cleaning in the last days was not good , extending the room for one more night was very bad experience, they confirmed it’s ok the night before the last but next day morning they wake me and insist to come down to pay in cash immediately, room rate was so expensive than online which they advise me not extend it on accrue app

Abdullah S. A. Families - 05/08/2019 AccorHotels review
« Excellent »

I like the hotel service in cleanness everything in its close to everywhere

A. G. Families - 25/07/2019 AccorHotels review
« Worst Experience Ever in AccorHotels »

My experience was not enjoyable at all. Will never come again to the hotel. Although i’m A platinum member in AccorHotels, I did not feel any difference. During check in, reception did not welcome and thank me for my loyalty. I arrived 12 PM, but did not checked in till 2:30 PM. I was not offered a welcome drink! In fact the reception that day all of them were seem stressed and not smiling to customers which make you feel not welcome. I have been promised to be upgraded to family room suite category (the only good thing) but had been told to wait till the suit is ready at 2PM. When time come, they give me a delux room. I told the receptionist you promised me a family suite! She said no!!! You will get only delux! This really pissed me off. First she did not fulfill her promise, second she lied in front of my face without any apology!!! I stayed 5 days in the hotel. The number of times my room was cleaned is 2 times ONLY. Every day I call before leaving my room to get it cleaned, they say sure we will. When come back, the room as it is not cleaned!! What a service from a 5 stars hotel. Even the 2 times they cleaned my room, they did not change the sheets. We were using the same bed sheets for 5 days!!! Even the welcome fruit basket was not there in my room and they did not bring it till I asked for it. However, it was really disappointing too. They brought a plate with ONLY 2 apples!!! Is this what they call fruit basket?! Frankly for all what I had experienced, I tried to check out after 2 nights only. However, the receptionists team did not help me at all in this and asked me to contact AccorHotels to do it, although they are AccorHotel. I called AccorHotels support but unfortunately no support was provided. She asked me to talk to the hotel manager, AccorHotels can’t do anything for me. See, everyone is throwing the issue to the other and I ended up with no help. Thus, I was forced to complete my free cancellation 5 days reservation with the same hotel suffering and feel uncomfortable. Bottom line, it was not worth it at all and I will never repeat that experience again. I don’t know if this is accepted to treat a loyal platinum member in this way. I really felt not welcomed. This will make me consider my loyalty to AccorHotels a lot, is it worth it? I hope.

Khalid A. Families - 22/07/2019 AccorHotels review

All the hotel team are so helpful. BUT only one case where I was in a fool with one of hotel staff. When I was asked to pay 400 lira for trip to a mell close to hotel about 10 minutes (marmarah mall). While with the same vehicle i have paid 320 lira for airport drop which is 1 hour far away from the hotel.

Kosai F. Families - 13/07/2019 AccorHotels review
« Nice clean hotel »

The rooms were good. I had the family rooms, there was music playing on the speakers between the rooms that was too loud, since the doors between the rooms were open, the music was inside our rooms preventing us from sleeping sometimes. The shower head in one of the rooms was leaking. But over at the experience was ok

Anonymous Solo - 02/07/2019 AccorHotels review
« Excellent »

Very friendly staff especially the guest relations lady

Radu J. Business - 24/06/2019 AccorHotels review
« Messy and unprofessional »

First of all i had 2 different bookings (1 for business and the other one for leisure). There was not priority check-in for Gold members, no welcome drink and now welcome gifts in the room. On the other hand I got room upgrade. It was very hard and clumsy to actually get the right invoice with the right details on it (it took 30 min) and then to explain why there is another booking under the same name which has been paid with points and card. Then even though the second booking was supposed to be already paid in full they told me that they cannot actually charge my card that I put in the booking and that I have to pay again at the counter. I am not sure if I will not somehow be charged twice. Then I told the receptionist that I have a change in my plans and I will not sleep in the hotel 2 out of the 3 nights (from the 2nd - leisure booking) so I will just leave my stuff in the room and I dont want anyone to get in the room while I am away. Moreover, I put the "do not disturb" sign on the door. When I returned yesterday the sign was not on the door anymore, some flower that I gave my girlfriend were gone...but the trash was still in the trash bin and the toilet amenities where not renewed... So who and why entered my room while I was gone? Then the last thing was ordering a taxi. The duty manager told me that the bell boy asked around and there are no taxis with card payment available so they cannot help me. I went out, stopped the first taxi by myself, and I was able to pay by card. While in most of the cases turkish people are very nice and friendly, my experience at Mercure Bomonti Istanbul was one of the most disappointing... and believe me when I am saying that I probably stayed in more than 30-40 different mercures around the world.

Anonymous Couples - 12/06/2019 AccorHotels review
« I sent a cancellation email .. but no response »

Very bad.. I send email but I don't get any reply from the hotel!

Ellina Friends - 21/05/2019 AccorHotels review
« Amazing »

Everything was great. The service was literally perfect. Very clean and comfortable room.

Loris Couples - 03/05/2019 AccorHotels review
« Good »

Good ratio price/quality, friendly people at the check-in (Benmohammed from Kyrgyzstan), quite noisy (very thin walls, people talking loud in the square early in the morning)

Anonymous Families - 27/04/2019 AccorHotels review
« Not a 5 star service »

Not poor but not great or comfortable either.

Anonymous Friends - 20/04/2019 AccorHotels review
« Nightmare unprofessional reception staff »

I am a world traveler due to my job and i must admit this experience with u at the mercure Bomonti Istanbul was one of the most worse! It was just a nightmare with your reception staff,specially the Turkish guy was so unprofessional and rude ! I definitely will not recommend u and will also write a feedback to the social media’s as well! Never again ! Thx you for just a experience!!!!

Daniela Business - 17/04/2019 AccorHotels review
« Good »

the experience was good. The most annoying thing were the other gest at the hotel, shouting and complaining nonsese to the staff. For the staff, at check in the lady was more focused in her Whatsapp than anything else, didnt explain anything about the services. And in a not good mood. For check out there was another gest complaining and all the staff in the reception talking in turkish while openly making fun of her, and laughing. This is rude, even if she was not rigth.

Johan R. Friends - 05/04/2019 AccorHotels review
« Paid extra money for a so called welcome package which is nothing »

I booked two rooms, with the welcome package and free upgrade, but for some reasons the hotel gave me two different rooms I size, although I paid the same for both. In addition, the air conditioning didn't work for the entire stay of five days. The hotel staff are not friendly. Frankly speaking the only thing that worth the money was the breakfast. Overall experience, I will never book again through Accor Hotels, at least not the same hotel.

Solo travel - 02/04/2019 TripAdvisor review
« Pluses and minuses »

There was no complimentary water and tea bags available for the nights I stayed. Once I complained the night shift manager was there by accident and offered me a fruit basket to apologize and made me forget about the negative effect of it. When the first morning I went to breakfast, the manager in charge said I had to pay for it as I booked without breakfast which was not true. Good that I had booking mail ready with me. Although he said it in a very nice way I was a kind of disturbed and disappointed. Then again once he saw the booking mail he was very nice to me to win my heart which he did.

Nick Business - 23/03/2019 AccorHotels review
« Very Poor Quality »

I usually chose Accor Hotels because the service is consistent. The room was of poor quality and it smelled like someone had smoked in it. I requested that my room should be a non smoking room and despite my request for a different room the reception instisted that it was a non smoking room. I booked a city view room but I didn't get one...

Anne-marie W. Solo - 20/03/2019 AccorHotels review
« Relaxing stay in a lovely hotel »

I had a lovely stay at this hotel . The reception staff were very helpful. I arrived early and they helped me check in before the standard check in time . My room was clean , lovely comfortable bed . Great to have a large bathroom with a bathtub. Overall very impressed.

Jet09468554778 Business - 28/02/2019 TripAdvisor review
« The only good thing was location »

There was a smell in the room. Check in and check out times were extra slow. Bathroom was average clean. Autopark was expensive and my car was driven by 16 y.o staff. Not a good experience at all. Not suggestible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to share your experience with us. We are sorry to hear that some aspects were not up to your expectations. We continually aim to exceed our guests’ expectations and we very much appreciate feedback such as yours, which plays an essential part in helping us to monitor our day-to-day operations and improve where necessary. Once again, we would like to thank you for sharing your comments with us. Best Regards / Mercure Hotel Istanbul Bomonti

Kutluha Couples - 27/02/2019 AccorHotels review
« Did not like the cleaning, and guest profile »

The location is good, room is not as clean as it supposed to be, autopark was terrible and expensive. The hotel is full of arabic tourist which cause a lot of noise. Our check in took 20 minutes and we waited for the check out about 10 minutes just for confirmation of mini bar usage!! Briefly, I will not prefer the mercure hotels anymore.

Iryna Business - 27/02/2019 AccorHotels review
« Not very clean rooms »

In general my staying was ok. During check in I received the upgraded room to Superior but the only difference with Standard was the plate with fruits. The room was not clean enough especially carpet, tables. Bathroom looks old but was almost clean. My advise to administration - before providing the room to the guest - check it! I’ve been in different Mercure chain hotels and this is the worst in terms of clean rooms.

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