Hotel - Claremont Club & Spa - A Fairmont Hotel
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Claremont Club & Spa - A Fairmont Hotel

4.4/5 3,578 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed 99  USD
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Outdoor playground for children
  • Golf  (Nearby)
  • Tennis
  • Bicycles rental  (Nearby)

Catering

  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Your meetings and events

The Claremont offers over 30,000 sq ft of meeting and banquet space, consisting of over 20 function rooms and outdoor venues, like the Pool Arbor.Two elegant and historic ballrooms, Claremont 4,779 sq ft and Empire - 4,069 sq ft are used for trade shows, larger general sessions, exhibit space, weddings and seminars.Over 10,000 sq ft of our meeting space offers panoramic views of San Francisco Bay, Downtown San Francisco, The Golden Gate Bridge.

Claremont Club & Spa - A Fairmont Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EMPIRE 443 m2 0 m 0 0 0 0 0

Our rooms

  • 276 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 3,578 reviews

Our guest reviews for
Claremont Club & Spa - A Fairmont Hotel

100% genuine reviews from our guests

Find out more
Grant L. Couples - 14/07/2019 AccorHotels certified review
« Gorgeous room. Under whelming hospitality »

Considering the price for the room and mid week stay. I was surprised to have to question managers concerning reasonable requests. Just didn’t feel like I was staying in the nicest room in the hotel.

Alyssa T. Families - 13/07/2019 AccorHotels certified review
« Hit or miss »

Booked my room over the phone and was told by operator that all rooms have a bath tub, but ours didn't. We also didn't have a hill view. It was a view of the back of house fence and roof and trash. They were not able to resolve the issue. The noise and vibration in our room could have only been construction but it was very disruptive at all hours. The pool no longer has the tent with the cartoons playing, my kids missed that. As always we enjoyed the pools however there were no seats available and we were forced to lay towels on the ground. Kind of a bummer for what we spent we could have been treated like royalty anywhere else. Our last stay was absolutely wonderful so I am not sure what happened this time. We were celebrating our anniversary and it definitely felt like the staff could have at least acknowledged our special day or at least gave us the room we initially reserved.

Anonymous Solo - 13/07/2019 AccorHotels certified review
« Friendly and welcoming »

i enjoyed the great staff!

Anonymous Couples - 13/07/2019 AccorHotels certified review
« We had a perfect, lazy July 4th long weekend »

We enjoyed every aspect of our stay, from the accommodation of our wish for an upper-floor room that was far removed from the elevator to the delightful cocktails and dining experience, the friendly, unobtrusive service, and beautiful facilities.

Anonymous Business - 13/07/2019 AccorHotels certified review

Overall, the facility was nice. However, engagement with staff was poor.

L. Couples - 13/07/2019 AccorHotels certified review
« A great stay »

We loved the room, particularly the huge bathtub and shower. The room service food was incredible quality and when we called, the staffer was very helpful. The restaurant was lovely and high quality. The pools were a nice retreat with lots of options. The spa was excellent. Overall an extremely impressive visit. My only issue was that we called the front desk to find out when breakfast would be served at the restaurant and were told it was until 11am. We arrived at 10:45am and were told it closed at 10:30, so we missed our chance to try the breakfast, which we were very much looking forward to. We could not easily find the breakfast hours in our room or posted anywhere, so I would recommend making these easier to find.

Hope A. Solo - 13/07/2019 AccorHotels certified review
« Nice but Noisy »

As usual during my 30 years of regular stays at the Claremont, I was disturbed by noise from other guests as well as maids that woke me at 7am or earlier. It really is a shame that your costly renovation couldn't include heavier doors, and that everyone is incredibly inconsiderate of those who don't want to get up at the crack of dawn. Otherwise, the room was nice and clean, and I enjoyed the newly renovated club.

Tw Families - 12/07/2019 AccorHotels certified review
« A nice stay »

Family trip to relax.

Javier I. Families - 12/07/2019 AccorHotels certified review
« Exceeding expectations »

The service staff are trained to the highest service standards. My family was welcome from the moment we arrived until departure. The use of technology (text message) to communicate throughout the stay demonstrate the extra effort to make sure guest are welcomed and any expectations are met. Excellent first experience with Fairmont.

Jamie W. Families - 12/07/2019 AccorHotels certified review
« good »

Every employee was super friendly and helpful. Room was a bit small but very nice.

Austin Couples - 12/07/2019 AccorHotels certified review
« Great overall stay! »

Outstanding customer service experience, excellent facilities.

Mary S. Families - 12/07/2019 AccorHotels certified review
« Great place to stay. »

Nice place, friendly staff. Amenities are great.

Vhs Couples - 12/07/2019 AccorHotels certified review
« Great Vacation »

I love the new gym facility. The renovations to the hotel are wonderful. The staff was very attentive and the room was very comfortable. It was our third Fourth of July visit and plan on returning next year.

Shannon T. Families - 12/07/2019 AccorHotels certified review
« Very happy overall with one complaint and a few minor suggestions to improve »

Overall, our 2 night stay there was wonderful and relaxing. Room was very nice and clean. We spent a good amount of time at the pool and we all loved it. My only complaint is that we were not able to get our room until 4:45 pm which past the check-in time of 4:00 pm. This was disappointing but the front desk (although she was very nice) should have done a little more to accommodate us for the additional wait. I suggest offering the hotel guest a complimentary drink while we wait or appetizer or something to help alleviate the disappointment with having to wait. Another few suggestions for improvement: 1) leave some room in the in-room refrigerator for the hotel guest to put an item or two in; 2) better signage for how to get to pool from hotel (in fact, a hotel map is always helpful especially for a place this large); 3) stock hotel room with non-flavored/sweetened half n half; 4) hotel card key to leave the hotel was problematic and caused significant back up when trying to leave-suggest to look into better system for leaving hotel.

Sasha Couples - 12/07/2019 AccorHotels certified review
« Claremont in Berkeley »

We spend on average 60-90 days a year in 5 star hotels and the Claremont in Berkeley continues to be one of our favorite.

Azhar S. Families - 12/07/2019 AccorHotels certified review
« Relaxing was the goal and it happened!! »

The staff was super accommodating and helpful, facilities were clean and well kept! Special thanks to Lorie at the front desk!!!

Anonymous Couples - 12/07/2019 AccorHotels certified review
« Simple just a beautiful place to be and enjoy . »

I would say each and everyone in the hotel from the “new” doorman of 3 days to the bar staff and front desk along with concierge was amazing. The gal from Dublin Ireland at the pool just a doll !! Great hostess and charming. We ate at Limewood rest for lunch and had a great view outside. Had dinner there Saturday night and have to share our waiter, Jon S. Maybe he was having an off day but he had zero personality and I paid attention to other tables he was serving seemed the same. Just doing his JOB. Nothing more nothing less. When we didn’t need to order another glass of wine after having a bottle or desert. Hi picked all up and moved on. Went and had desert in the lovely bar with with great staff and had Pablo that evening who was engaging, Prompt and a nice smile. Overall we will be back ! Peter was an amazing communicator via text and all else who chimed in white question and needs and all were taken care of. This was a childhood memory of mine which all heard:) Came in the 60’s when the back restaurant had the dancing waters. We could not find any pictures but maybe someday. Thanks again !!! We will be back .

Eddie Couples - 12/07/2019 AccorHotels certified review
« Outstanding »

The staff Mason, Luis, and Evangelic all treated us like royalty. They were very professional and provided us with outstanding service for a very special day.

Anonymous Families - 11/07/2019 AccorHotels certified review
« Great room, lobby & staff: Pool & dining not so much »

Dining atmosphere was like a diner, and not special. Food choices were bizarre and too few. Allowable dress code certainly too casual. Community pool is a non-starter and should be restructured to provide guests with a relaxing choice. Room, hotel lobby and employees were really wonderful. I would return.

Naseema K. Families - 11/07/2019 AccorHotels certified review
« Did not live up to expectations »

Consistently fell short of what I expect from a hotel of this caliber. Asked about a larger crib for our infant since the crib was only bassinet size. Never heard back. The room was poorly prepared. Had to call for a second robe. There were not toiletry items: shampoo conditioner etc. For a dog friendly hotel, the staff was very uninformed for good places on the grounds to take the dog. There is no dog run of any value. We have stayed other places locally that charge the same for a pet, and they have included a much more generous doggy package. A cheap disposable dog tag and some poop bags is pretty lame. The room itself did not compare to the photos. The bay view was interrupted by the glaring lights of the tennis courts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naseema, Thank you for choosing to stay with us during your recent visit. Your candid feedback is very much appreciated and we are truly sorry your experience was so disappointing. We will follow up internally in the areas we fell short and ensure the necessary lessons are learned. Our goal is to take this insight to heart and implement the necessary changes in order to improve the experience of our valued guests. In this particular case we failed to deliver on our service promise and there is simply no excuse. Would you care to arrange a time to speak further in the spirit of earning back your faith in our property? We would greatly appreciate the opportunity to make this up to you in the future. If we do have the honor of welcoming you back it will be my sincere pleasure to be at your service. Warm Regards, Peter Houston Director of Quality Assurance

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