Hotel - Fairmont Orchid - Hawaii
Fairmont Hotel Fairmont Hotel

Fairmont Orchid - Hawaii

4.6/5 3,915 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
  • Beach and water sports
    • Kayaking
    • Private beach
  • Bicycles rental

Catering

  • 5 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Your meetings and events

The Fairmont Orchid resort offers more than 30,000 square feet of indoor meeting space and 76,000 square feet of outdoor function space.Whether your event calls for a Hawaiian style reception on the beach at Coconut Grove, the private Plantation Estate, or in an elegant indoor venue, our seasoned catering and sales team will ensure your event is perfect to the last detail.

Fairmont Orchid - Hawaii Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE GRANDE BALLROOM 1,301 m2 0 m 0 0 0 0 0

Our rooms

  • 540 rooms

Our restaurants and bars

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4.6/5 AccorHotels Rating 3,915 reviews

Our guest reviews for
Fairmont Orchid - Hawaii

100% genuine reviews from our guests

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Walter M. Couples - 15/05/2019 AccorHotels certified review
« Mediocre at best. »

Landscape needs attention. Too many corporate functions. Cleaning of room was “quick and dirty “. Restaurants were average. Better food was off-site. Aaa must have a relationship with you.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. M., Thank you for taking the time to complete our survey. It was concerning to learn of your recent experience at Fairmont Orchid, Hawai’i. We strive to create a memorable experience for each of our guests by providing professional and friendly service in a warm and inviting atmosphere and it was disconcerting that your stay was a disappointment. Please accept our sincerest apologies for failing to meet your expectations. We do hope you enjoyed the rest of your stay on Hawai`i Island, and if there is ever anything we can do to restore your confidence in Fairmont Hotels and Resorts, and in particular the Fairmont Orchid, please do not hesitate to contact me directly. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE OFFICE Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Ed M. Business - 15/05/2019 AccorHotels certified review
« A genuine vacation due to the staff. »

Noeilanai was amazing as Director of Leisure Travel. She commutes 45 minutes to and from work. Loves her job and makes the hotel number one. A valuable employee to be sure with tremendous knowledge of Hawaii. Even the Bell Desk went out of their way to help and show aloha. Mahalo nui loa, Ed M.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. M., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are thrilled you had a wonderful visit and thank you for the kind ratings! It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our staff with special mention to Noe; we are truly fortunate to have her as part of the team and would be our pleasure to share your great comments with Noe and the rest of the staff! Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Loren Couples - 15/05/2019 AccorHotels certified review
« Great Service »

The concierge staff on your Gold floor were outstanding and made the trip! I particularly want to recognize Elizabeth. Whatever you are paying her you should double it - as she makes up for the resort deficiencies.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Loren, Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are glad to hear you had an enjoyable visit. Thank you for recognizing our Fairmont Gold staff with special mention to Elizabeth; we truly are fortunate to have her and the team and would be our pleasure to share your great comments with them. As well, we appreciate the feedback about staffing and apologize for the service deficiencies you experienced. The situations you described are unacceptable, and clearly do not meet the high standards of service we strive to maintain. We assure you that the hotel is staffed appropriately for our occupancy levels, but it is apparent that improvement is needed in the execution and consistency of our service delivery, as well as consistency in our glassware. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island and provide you with a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Dave Couples - 15/05/2019 AccorHotels certified review
« We loved staying here, everything was very relaxed and well taken care of. »

My fiancee and loved staying here. The service was great and worth the price. I just wish turn down service would come later in the day. When we checked in at 5pm the first day the staff wanted us to leave the room so they could turn down the bed service. Other than that no complaints and had a wonderful time at the resort.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. M., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. As well, we appreciate your feedback about turndown and will certainly share this with our Housekeeping team; we apologize for any inconvenience. I have noted this preference for a late turndown on a future stay with us. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Fairmont Orchid in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Anonymous Couples - 15/05/2019 AccorHotels certified review
« Wonderful and relaxing stay »

We had an incredible view and the service was outstanding! We would love to stay at your beautiful property again.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. T., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It's wonderful to hear you had a relaxing stay! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the chance to welcome you back to our home should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Allen Families - 14/05/2019 AccorHotels certified review
« Wonderful »

Beautiful location. Staff extremely and helpful and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Allen, We very much appreciate your comments regarding your recent stay at Fairmont Orchid. It's great to read you had a wonderful stay! It is always a pleasure to receive such positive feedback. Thank you for recognizing our friendly staff and will surely share this with them. Thank you again for sharing your experience and we look forward to warmly welcoming you again to our home in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Michael Couples - 14/05/2019 AccorHotels certified review
« Nice location. »

Very nice location and staff. the room we had was fair.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Michael & Andrea, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. As well, we appreciate the feedback about the bed and will have our housekeeping team check on this, as well as have our systems department assess the internet challenge you experienced. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Orchid in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

David S. Couples - 14/05/2019 AccorHotels certified review
« 2nd stay »

2nd time to stay at the Orchid, great as usual w a few hiccups. Love the location. Golf was close but was disappointed there was no restaurant at the course. A few hiccups, sink drain plug got stuck, the maintenance guy, couldn't open it, buy finally released it. The air conditioner dripped causing 2 nights of being woken up at 2am. We had to move rooms to find relief. All in all, I would recommend and stay at the property again.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. S., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your second visit was enjoyable. It is certainly wonderful to know that you enjoyed the hotel and our facilities. We appreciate your kind words despite challenges with the drain and air conditioning. We're glad to hear the front office team was able to move you to a more comfortable room. As well, we appreciate the feedback about the golf and suggestion on a restaurant which we will share with the Mauna Lani Golf Course and the Mauna Lani Resort. There was a restaurant there at one time (Shiono's restaurant) however it has since moved to the Mauna Lani Shops area. Thank you for choosing to stay with us once again and for recommending us to your friends/family. We hope to have the chance to welcome you back to our home when you are on island and provide you with a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Matt Couples - 13/05/2019 AccorHotels certified review
« Beautiful resort, beautiful setting. »

It was a wonderful experience overall. Clean, beautiful, tropical and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. We are delighted that overall you had a lovely visit and enjoyed the tropical setting. We appreciate your kind ratings despite encountering lack of service at certain parts of the hotel due to groups we had in-house. Please accept our sincere apology for the negative impact this had on your experience. Please contact our office so that we may personally assist you with your future reservation, and ensure that the stay dates you have selected will be free of any interruptions. We look forward to welcoming you back. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Jim Couples - 13/05/2019 AccorHotels certified review
« SUNSHINE GET WAY »

Service was excellent and the property was very well maintained. We will return again for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Jim,, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us and thank you so much for recognizing the staff! We very much look forward to warmly welcoming you again to Fairmont Orchid! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Kevyn H. Couples - 11/05/2019 AccorHotels certified review
« All staff very friendly and show aloha all the time »

One of the best places I have stayed

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. H., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We're glad to read that this is one of the best places you have stayed at! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Larry &. T. Couples - 10/05/2019 AccorHotels certified review
« Fantastic!! »

A wonderful physical setting and a great staff with exceptional service from check-in to check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Larry and T., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It's great to hear you had a fantastic visit! Thank you so much for recognizing our friendly and hard-working staff; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the chance to welcome you back to our home soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Pat S. Friends - 10/05/2019 AccorHotels certified review
« Simply perfect ... as always »

I reserved three rooms for a bachelorette party. When we arrived, we were delighted to find that all three rooms were almost side by side. We arrived early and even though you were heavily booked, all three rooms were available for an early check in... it was such great fun to start the party early! Dinner was at Browns on the knoll - ANNE provided us with over the top service... when the wind & rain grew to a strength that forced us inside, there was a table all ready & waiting for us. Dinner was simply delicious from pupus to desert. Our perfect weekend was finished off with brunch at the Orchid Court. From start to end, the rooms, the service, the food and the special location of the Orchid made our Bachelorette party a weekend filled with fun and memories.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Patricia, Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are truly ecstatic to know that your stay was very good and that you had a memorable bachelorette party! Thank you for recognizing Anne from Brown's Beach House and our staff in their attempt to save your special dinner from inclement weather. We are truly fortunate to have her as our colleague and would be our pleasure to share your great comments with her. Patricia, thank you again for choosing to stay with us. Our goal was to provide you with an unforgettable stay and we’re glad to know we were able to achieve it. We look forward to welcoming you to our home soon should your travels bring you back to the island of Hawai’i. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Anonymous Couples - 09/05/2019 AccorHotels certified review
« excellent »

Everything was top notch, the only negative experience was with the front desk person at the spa. she was unfriendly and borderline rude. The service providers were polite and friendly. Other than the comment above, it was a great experience from check in to checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. G., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are delighted to hear that overall you had a wonderful stay. We appreciate your kind ratings in spite of your experience with our receptionist at the Spa. It was very disappointing that in the midst of a wonderful service from your therapist and other staff, what could have been a completely positive experience was marred by our Spa receptionist. This is atypical of what you have come to expect from Fairmont Orchid and rest assured this has been shared with our leadership team and used as a tool to facilitate improvement; we truly apologize. Ms. G., thank you again for your feedback. We hope to have the chance to welcome you again to our home. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Anna N. Families - 09/05/2019 AccorHotels certified review
« Wonderful stay »

Great stay. Beautiful hotel but very overpriced. Luau waS a complete waste of money

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. N., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid Hawaii. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We also appreciate the feedback about the luau and would certainly share this with Island Breeze. Thank you again for sharing your experience, and we hope to have the chance to welcome you again and completely meet your expectations on a future stay. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Michael C. Couples - 09/05/2019 AccorHotels certified review
« It was the perfect place to come back to after a morning or day of activities »

It was wonderful. Relaxing, great food, great service. Rooms were cleaned on time and in the morning. Good activities. Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Michael, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. Glad to hear you had a relaxing visit and mahalo for recognizing our friendly team! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Chris Families - 08/05/2019 AccorHotels certified review
« Beautiful property, average rooms, acceptable food »

We had a wonderful time on our stay in Hawaii. What a wonderful resort. The property is amazing with a beach perfect for kids and adults alike. The rooms are a bit dated but comfortable. I got cut on the shower door from a moldy uncleaned metal piece at the base of the door. The cut was painful and limited my activity while on vacation. We let the staff know and they did not even investigate or apologize. This was disappointing and concerning because this will happen again to another guest if not addressed.

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Christopher, We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. Although we are happy to learn that overall you had a wonderful stay with us, it was disappointing to know about the disturbance you experienced with the noise from the group we had in-house. On behalf of the hotel please accept our sincere apology that your stay was negatively impacted by cut you got from the shower door, but more disappointing that this was not acknowledged and care by our team or any offer for your discomfort. We assure you that we are committed to upholding the high standards for which Fairmont Hotels and Resorts is known, and the shortcomings you experienced are unacceptable. If you would kindly let us know who you reported this to so that we may shared your feedback with the appropriate department managers so that this can be addressed and corrected immediately. We have certainly shared your comment about the shower door with our maintenance team to avoid this from happening again. We do hope you will return to stay with us again. We would appreciate an opportunity to welcome you back and regain your confidence. Please contact me directly or through your travel agent, the next time you make a reservation at Fairmont Orchid. It would be our pleasure to personally oversee your arrangement, and organize for a complimentary upgrade to the next room category, based on availability. We look forward to welcoming you back and ensuring you have the experience you have come to expect from Fairmont Hotels and Resorts and Fairmont Orchid. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Linde C. Couples - 06/05/2019 AccorHotels certified review
« Very relaxing and very luxurious! »

Everyone we encountered was friendly and very helpful. First class service, lovely room and great location!

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Ms. C., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are delighted you had an enjoyable and relaxing visit! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well, we appreciate the feedback about our breakfast and have certainly shared this with our Food & Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Rosina W. Friends - 04/05/2019 AccorHotels certified review
« It was a wonderful Experience »

The location was great and peaceful. The service was excellent in every way... I celebrated my 90th birthday with my cousin, who came from Europe to visit Hawaii. She had dreamed her whole life to see Hawaii... and she was pleasantly surprised. It almost felt like Paradise, she mentioned...

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Rosina, Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay to celebrate your 90th birthday with your cousin from Europe was very good! I remember meeting you by our store to take a picture of you with the orchids. I hope you and your cousin enjoyed the birthday cupcakes! It is certainly wonderful to know that you enjoyed the hotel and our facilities. Thank you for recognizing our staff; we are fortunate to have them and would be our pleasure to share your great comments with the team! Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Kamson C. Business - 03/05/2019 AccorHotels certified review
« Excellent »

Excellent relaxing experience

Our hotel has responded to the review
Our hotel has responded to the review

Aloha Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed a relaxing stay and hope to see you again very soon. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

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