Fairmont Kea Lani - Maui 5 stars

Customer review rating (ALL Rating) 4.7/5 1,192 reviews

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Description

Hotel extras

  • Three pools, including an exclusive adults-only option.

  • Expansive suites with private lanais and luxury villas mere steps from the beach.

  • Renowned restaurant, Ko serving fine Hawaiian cuisine.

  • Experience Hawaiian culture at Hale Kukuna, Fairmont Kea Lani's unique cultural center.

  • Elevate wellness with our fitness and Willow Stream Spa for a healthier lifestyle.

Our accommodation(s)

Hotel location

Fairmont Kea Lani - Maui

4100 Wailea Alanui Drive
96753 MAUI
United States

GPS:20.675896, -156.440422

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

16 

meeting rooms

From 1 to 750 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,192 reviews

TripAdvisor Rating  4.5/5  6,143 reviews

Certificate of excellence 2023

A wonderful resort hotel in the most beautiful part of Maui.

TripAdvisor rating 5.0/5

bigmikew340 Families - TripAdvisor review

A wonderful resort hotel in the most beautiful part of Maui. The staff is first class and the premises couldn’t be better. Excellent restaurants and world class spa are all at your finger tips! Access to the beach and a beautiful walkway along the coast.

Aloha bigmikew340, Mahalo nui loa for your glowing recommendation! It was our pleasure having your ʻohana as our guests during your recent visit to the beautiful island of Maui. We look forward to being presented with the opportunity of welcoming you all back to Maui on a return visit, soon! Warmest aloha, April Kala | Director of Front Office

Beautifully Upgraded… some hiccups

TripAdvisor rating 3.0/5

Monika R TripAdvisor review

We had stayed at the Fairmont Kea Lani in 2016 and 2018 and loved the experience. The staff there is so warm and welcoming and the property was so peaceful. We had read the hotel was under construction so we took a break and then finally returned last week to the newly renovated hotel. First off, the rooms: wow! On our previous stays we loved the space, but felt the room could have been updated. Well the updates they made are phenomenal! The rooms are 5 star! Housekeeping does a fantastic job and is so friendly! We truly loved the new lux feel of the lobby and enjoyed the new lobby bar (bartender Leslie took great care of us!). Ko looked the same but dinner here was far better than I remembered and we loved our server Misty. Where the hotel was lacking was mainly the pools and breakfast buffet. Pool service was a little slow but never terrible, they mostly very friendly. Pool furniture on the adult deck was in need of replacement. The only real disappointment was purchased the breakfast included package and ultimately really wished we hadn’t. While it did look like the space had been renovated, and the offerings were much better than I recalled they were so terribly short staffed. EVERY SINGLE visit we were well into our meal before we could get coffee and water from a server. Once a manager brought us water and we never saw our server until it was time for them to drop the tab. Gratuity was included so I suspect maybe they chose to neglect us because they were inundated by other tables?? Our servers each day looked like they were so extremely overwhelmed. We noticed we weren’t the only tables begging for water and coffee. I know there’s a labor shortage but when you’re spending $1200+ on a room you expect the service to match that price. The regular price buffet is $55 and I can assure you if I hadn’t prepaid we would have not returned. We walked over to the neighboring Four Seasons for our last breakfast because we were tired of starting off our day feeling frustrated. Fairmont, please do better!

Aloha V1991LFmonikar, Mahalo for sharing your valuable feedback with us, we sincerely appreciate it! We are thrilled to read that your ʻohana was so impressed with the results of our recent transformation and had such a wonderful stay overall. We are sorry to read that your experience poolside and within Kea Lani Restaurant did not meet your expectations and wish to assure you that this feedback has been shared with the appropriate management. We take all guest feedback into account when making staffing and revision decisions and as such are grateful for your taking the time to share. We look forward to welcoming your ʻohana as guests of Fairmont, once again, soon! Warmest aloha, April Kala | Director of Front Office

High-end but a bit frantic

TripAdvisor rating 4.0/5

Brian M Couples - TripAdvisor review

The suite was excellent - very spacious, modern, clean, and large. Housekeeping was great. Nick’s and Ko were outstanding, great food and staff. Everyone was pleasant and helpful. The auto valet guys were all standouts. Concierge was hit-or-miss. The pools were nice but quite crowded, service was slow but we had the impression they were a bit understaffed. There were a LOT of kids, everywhere. The whole resort was quite noisy - there seemed to be a constant din over and above the more pleasant surf noise. Bottom line - it’s a beautiful, high-quality place. Staff was welcoming and competent. But we never felt settled-in, and never really relaxed. Granted, that’s as much on us as on the property, but it was our reality on this visit. Our baseline for comparison is the 4S Hualalai, which is much more peaceful (and, admittedly, expensive). The food was MUCH better at the Fairmont, however.

Aloha Brian, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home while visiting the beautiful island of Maui! We appreciate your taking the time to share your valuable feedback with our team and look forward to being presented with the opportunity of welcoming your ʻohana as our guests once again on your next visit to Maui. A hui hou! Warmest aloha, April Kala | Director of Front Office

Very Nice - Recent Renovation = Like New

TripAdvisor rating 5.0/5

Jeff N TripAdvisor review

Great hotel. Recent renovation made the rooms great. We had two adjacent rooms with an ocean view. Rooms were huge with living room, bedroom, double sink bathroom and even a foyer. Decks were accessible from both rooms. Great view of ocean and sunset. Also very well staffed - the staff never seemed rushed the entire time we were there (four days). Great views from the gym as well - try a refrigerated small towel I cannot think of one thing I would change or improve here

Aloha jeffnF7187RG, Mahalo nui loa for your glowing recommendation! It was truly our pleasure having your ʻohana as our guests during your recent visit to the beautiful island of Maui. We are thrilled to read that our recently transformed suites and property were received so well by your ʻohana and look forward to the opportunity of welcoming you on a return visit in the near future. A hui hou! Warmest aloha, April Kala | Director of Front Office

Gorgeous location and resort

Customer review rating 5.0/5

Lisa W. Business - Confirmed reviews ALL

A top-notch Maui experience. The suites are perfectly appointed and comfortable. The grounds, pools and beach are beautiful. Service is excellent. What more could you ask?

Aloha, Thank you for choosing Fairmont Kea Lani for your recent business trip and for taking the time to share your feedback with us. We are thrilled to hear that you had a top-notch Maui experience during your stay. It brings us great joy to know that you found our suites perfectly appointed and comfortable, our grounds, pools, and beach beautiful, and our service excellent. Your kind words about our Concierge team are greatly appreciated. We are honored to have provided you with a wonderful experience, and we hope to welcome you back soon for another memorable stay. Mahalo nui loa, Cameron - Guest Experience Manager

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Other web-users rate our hotel

  • 242 reviews 8.8/10 Location
  • 505 reviews 8.9/10 Room
  • 632 reviews 8.9/10 Service
  • 166 reviews 8/10 Pool
  • 92 reviews 8.1/10 Cleanliness
  • 87 reviews 7.4/10 Breakfast
  • 7 reviews 10/10 Sustainability

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