Hotel - The Plaza - A Fairmont Managed Hotel
Fairmont Hotel Fairmont Hotel

The Plaza - A Fairmont Managed Hotel

4.4/5 3,358 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Massage
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Private beach  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Squash court
  • Snow Skiing

Catering

  • 3 restaurant(s)
  • 2 bar(s)

Business services

  • 19 meeting room(s)
  • Conventions hotel
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Hotel location

Your meetings and events

The Plaza features an unprecedented 15000 sq ft of new meeting space on the third floor- With seven meeting rooms all equipped with wireless services and state-of-the art conferencing equipment - our venue can accommodate meetings up to 150 people.All seven meeting rooms can be opened to create one large space to accommodate up to 450 people- The opulent Plaza Grand Ballroom has also been restored to its original grandeur.

The Plaza - A Fairmont Managed Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GATSBY SUITE 20 m2 3 m 22 8 7 12 20
MONROE SUITE 30 m2 3 m 33 9 8 18 40
PULITZER SUITE 44 m2 3 m 47 13 11 25 37
XAVIER SUITE 49 m2 3 m 52 14 12 28 50
GATSBY & MONROE SUITES 50 m2 3 m 56 0 0 0 44
RENDEZVOUS SUITE 55 m2 3 m 78 19 16 45 60
MONROE & XAVIER SUITES 77 m2 3 m 86 0 0 0 68
XAVIER & PULITZER SUITES 92 m2 3 m 100 0 0 0 79
GATSBY TO XAVIER SUITES 99 m2 3 m 108 0 0 0 86
MONROE TO PULITZER SUITES 122 m2 3 m 134 0 0 0 106
GATSBY TO PULITZER SUITES 142 m2 3 m 156 0 0 0 123
LEGEND SUITE 159 m2 3 m 152 41 0 80 120
CHAMPAGNE SUITE 164 m2 3 m 186 31 0 100 160
PULITZER & CHAMPAGNE SUITES 207 m2 3 m 234 0 0 0 185
XAVIER TO CHAMPAGNE SUITES 256 m2 3 m 286 0 0 0 227
MONROE TO CHAMPAGNE SUITES 286 m2 3 m 320 0 0 0 253
GATSBY TO CHAMPAGNE SUITES 303 m2 3 m 342 0 0 183 310
TERRACE ROOM 435 m2 0 m 400 0 0 160 370
GRAND BALLROOM 446 m2 7 m 500 0 0 275 500

Our rooms

The refined elegance of each spacious guest room and suite is inspired by the Louis XV style of French decor- White Glove Butler service is offered to all Suite guests- In room Ipad connects each guest with a vast array of services-.Rooms offer wireless high-speed internet access - flat screen TV - bathroom with beautiful mosaic tiles - writing desk and chair - sitting area - mini bar - iron and ironing board

  • 311 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 3,358 reviews

Our guest reviews for
The Plaza - A Fairmont Managed Hotel

100% genuine reviews from our guests

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Anonymous Families - 14/09/2019 AccorHotels review
« We felt special. »

Wonderful. We had an upgrade through Amex. Every touchpoint with staff was excellent.

Daniel D. Families - 14/09/2019 AccorHotels review
« Pills on the floor »

We stayed in a 2 bedroom suite with our young family. The first night in our room, our daughter found Motrin pills on the ground and was trying to eat them. It was one of the most disgusting, ridiculous things that's ever happened to us in a hotel. Inexcusable.

Sam F. Couples - 13/09/2019 AccorHotels review
« great. »

enjoyable and not complaints.

Ashok G. Couples - 12/09/2019 AccorHotels review
« Mr »

My booking said i shall be given citi virw facing room. But was not given. I requested twice. But no avail. Even though i was given 30$ discount per night of stAy. Which was too little

Kim G. Couples - 12/09/2019 AccorHotels review
« A little disappointing »

Started great with a beautiful upgrade, however repeated issues with keys not working on hallway door access (4th floor). Room not serviced on our second day. My companion had always wanted to stay at The Plaza due to its reputation. We were let down by the inconveniences, particularly for the high price.

Bill C. Couples - 11/09/2019 AccorHotels review
« A wonderful experience. »

We wanted a special experience for our 50th wedding anniversary and the wonderful people at the Plaza made it truly great occasion for us. Thank you very much.

Carrie Friends - 11/09/2019 AccorHotels review
« Mediocre »

Room did not have a bathtub even though I requested one specifically because we were staying three nights. Asked Concierge to book dinner reservation. Specifically wanted to ensure table had tablecloths - was told restaurant did only to find out they didn't. Also requested a table by the window. Did not get. I'd have been satisfied with at least one request but got neither. Also was made to wait 30 minutes for table. Room staff were polite and courteous. Have stayed at the Plaza many times before. This was the most disappointing. Will have to wait to see if taking the time to write a review has any impact.

Janet M. Families - 11/09/2019 AccorHotels review

Fabulous

Seth R. Couples - 10/09/2019 AccorHotels review

We always love it here except the elevator situation this time. As we had to walk up and down 14 flights of stairs.

William W. Couples - 10/09/2019 AccorHotels review
« Another fine experience »

We enjoyed our stay at The Plaza. Room service was prompt and the food was great. The fitness center was clean and well-equipped, and our experience at the Guerlain Spa was top-notch. Afternoon Tea was superb.

Lisa F. Families - 09/09/2019 AccorHotels review
« Just good, would not staycagoib. »

Some details amazing. Chalk it up to a handful of great staff. Other than that. Mediocre maid service, cheap sheets and horrible pillows. Terrible Mini bar. Slow elevators boring bar. The plaza used to be the lap of luxury. It just seem like a Desperate attempt to stay afloat relying on a name that will always be a legend.

Nicelio (. V. Couples - 09/09/2019 AccorHotels review
« Excellent attention to detail »

From the moment we checked we were treated extremely well from the check in person Bonn, to Rapha at the concierge to Kazi in The Palms Restaurant to our butler Edith. The service was superb. Furthermore, your concierge staff was extremely helpful in assisting me in purchasing an item from the Eloise display which was the only one available so that I could bring it to my grandaughter as a gift, they went above and beyond any expectations.

Bill K. Families - 07/09/2019 AccorHotels review
« A Grand Old Hotel is Also A Great Hotel »

It’s like coming home to New York, the glorious and facade on Fifth across from the gleaming General Sherman, the famous stately profile with the horse carriages lined up to define that special corner of Central Park, and the vibrant history of the city swirling around. When Freddie (or Neil or Tony) greet you at the red-carpeted steps with a warm “Welcome back”, you know all will be well. As with all superb places, it is the staff that really makes it special. Waheed at the Bell desk, Bonn at the front desk, a concierge staff that is so eager to find just the right touch (I’d hoped she’d like those roses, sir) to a room service kitchen and staff that gets poached eggs served just right to your room . . . it’s all just right, every time.

Judy C. Families - 06/09/2019 AccorHotels review
« Exceptional service, fantastic location, lovely hotel »

Almost perfect. Everything was fabulous until day 2, when I was taking a shower that morning and our water was cold. I thought maybe a lot of others in the hotel were showering and that caused it, but even if so that was unexpected and quite unpleasant. The next night I had a hot bath, but then the sink water wouldn’t get hot after. There seemed to be a very limited supply of hot water.

Ann M. Families - 06/09/2019 AccorHotels review
« Disappointed »

Sooo wanted to like the Plaza but ended up badly disappointed. Lived and worked in NYC decades ago and back then Plaza was an icon. Stayed there this trip now with our son while visiting. Hotel room was fine but service was just awful. Front desk check in was nice enough (and side note, do appreciate early check in) but we booked via Amex Platinum travel (they do great job vetting top hotels so figured Plaza was up to Amex standards) and often do so and upon check in, you the the rundown of Amex benefits. The front desk person was clueless. We ended up coming down much later and inquired if there was any info re Amex platinum benefits and someone tracked down an envelope with my name on it that should've been given to us at checkin. Ate at palm court - food and service was just awful. Is this really a geoffrey zakarian helmed? The avocado toast was soggy and a diner would've done a better job (contrast that to the Four Seasons downtown restaurant dish which is amazing). The weekend buffet was laughable at best. Ate there on 2 days and while servers were nice, they didn't clear dishes, didn't clear the setting (we were party of 3 but left the 4th setting at table entire time). Food took FOREVER to get. The best part was when our son ordered a smoothie and when it arrived we asked for straw (saw some right next to us on the bar and pointed to it - Server said he would be back for one and never returned. We literally just reached over 50 feet to grab it ourselves). Perhaps it is because Fairmont took it over but Plaza used to be an iconic hotel but not it is a mere shell of itself. If it is on par with Four Seasons, Mandarin, Peninsula etc, the level of service seriously needs to be re-evaluated. Sadly, next NYC visit, we will definately not be returning.

Sarmad A. Solo - 06/09/2019 AccorHotels review
« Excellent »

Very friendly staff and very helpful and efficient.

William G. Couples - 05/09/2019 AccorHotels review
« a bit disappointing »

The hotel is beautiful...the rooms are luxurious, the lobby is an experience on it's own. I was expecting unparalleled service and did not receive it. Check in was at 3:00pm, and our room wasn't available until 4:20pm. That was after being told at 2:30pm it would be only 5-10 min., and at 3:00pm that "they were really busy and it should be ready shortly. We did receive a room upgrade, but was surprised that we had to keep following up, and was told incorrect information on multiple occasions. I was also told there would be a $50 charge per room, but that we would receive credit for that when we spent at the bars or restaurants. I spent well above that, and did not recieve the credit.

Vasam S. I. Families - 05/09/2019 AccorHotels review
« Little personalisationand personality »

The suite was excellent but yet the experience was quite bland overall. The reception looked like it was a work in progress and had no grand pictures or presence. Too many red ropes giving the appearance of a safety site . No tea and coffee in the suite and no daily treats and certainly no butler services at all despite booking a 2 bedroom suite

Nora G. Friends - 05/09/2019 AccorHotels review
« Satisfied »

Staff was lovely, room was great. There were a few issues with the room however, the upstairs TV did not work and neither did the shower. Additionally, as a general suggestion and not a complaint, I would recommend having some hooks in the downstairs bathroom.

Mark W. Couples - 05/09/2019 AccorHotels review

Each time my wife and I stay there the service is impeccable!

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