Hotel - Fairmont Mayakoba
Fairmont Hotel Fairmont Hotel

Fairmont Mayakoba

4.7/5 4,580 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage
    • Sauna (Paying)
    • Solarium
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Sailing facilities
  • Bicycles rental

Catering

  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Weddings0 km / 0 mi

Exhibition and convention centre

Convention Centernull km / null mi

Your meetings and events

27,710 sq. ft. of indoor function space and 20,396 sq. ft. outdoor event lawn. All indoor function space is conveniently clustered on a single level. Two divisible ballrooms 11,215 and 5,000 sq. ft.,7 break-out rooms from 620 to 960 sq. ft.Business center and services. The 13,000 sq. ft. La Isla Event Lawn is ideally located at the center of the resort. Beach area available for memorable events.

Fairmont Mayakoba Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMATE 58 m2 7 m 30 19 0 21 36
ACACIA 60 m2 3 m 36 19 0 24 36
FLAMBOYAN 80 m2 3 m 48 24 0 32 60
CORDIA 86 m2 3 m 60 28 0 30 60
PALMA 86 m2 3 m 60 28 0 30 60
CEIBA 90 m2 7 m 50 34 0 39 72
COPAL 90 m2 7 m 50 34 0 39 72
MIMOSA I 232 m2 5 m 208 52 10 96 168
MIMOSA II 232 m2 5 m 208 52 10 96 168
RIVIERA I 300 m2 5 m 256 59 12 144 216
RIVIERA II 302 m2 5 m 256 59 12 144 216
RIVIERA III 436 m2 5 m 416 70 24 252 336
RIVIERA A 452 m2 5 m 416 70 18 252 360
MIMOSA BALLROOM 464 m2 5 m 416 76 20 216 420
RIVIERA B 589 m2 5 m 576 80 30 360 470
RIVIERA GRAND BALLROOM 1,041 m2 5 m 1056 140 57 594 890
    • Flipchart
    • Soundproof
    • More than 48,000 sq. ft. of indoor and outdoor space for meetings and events.
    • Screen
    • Video camera
    • Audio and video equipment
    • Meeting room
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Video equipment
    • Accommodation
    • Wedding co-ordinator
    • Fine Cuisine
    • Wedding ceremony
    • Catering available
    • Kitchen & restnt hire available
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

  • 401 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 84 connecting rooms
  • Extra bed in room for adult
    • 110/120 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.7/5 AccorHotels Rating 4,580 reviews

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more
Anonymous Families - 10/08/2019 AccorHotels review
« Wonderful resort, wonderful employees! »

Our family truly enjoyed every moment of our trip. The entire experience was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Patti S. Friends - 09/08/2019 AccorHotels review
« Outstanding service and delicious food! »

We had a wonderful vacation at the Fairmont Mayakoba! We spent our days enjoying kayaking, SUPs, sailing and lounging at the beach. The service was exceptional and all of our meals were top notch! We especially enjoyed ordering room service for breakfast each evening and having a hot, delicious meal delivered on time right to our suite. We will definitely be back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss S., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Debbie Families - 08/08/2019 AccorHotels review
« Awesome place to stay »

The employees were all so courteous and happy and made sure that we always had everything we needed!! The resort was very well-kept and clean. Everything was efficiently taken care of so that our vacation was an exceptional experience!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

K R. Families - 08/08/2019 AccorHotels review
« Fun in paradise for the whole family »

We loved it! The food was amazing, especially the incredible Mexican breakfast buffet. Beach was beautiful, and the hotel crew did a great job of clearing away sea weed. Our casita near the main pool was perfect for our family, very clean and spacious. Everyone greeted us with a smile and there was so much to do. We will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. family, We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Scott P. Families - 07/08/2019 AccorHotels review
« An amazing experience with a few minor glitches »

From before we arrived to the time we showed up at the property everything was extremely efficient and exactly as expected. All staff, even in advance, were extremely helpful and accommodating. Deneb, the concierge, was wonderful to deal with as well. Our rooms were wonderful, spacious and beautifully appointed. The one exception was that they were extremely musty due to the high humidity. We were offered dehumidifiers which totally did the trick and they ran non-stop. Other than a few signs of wear, the rooms were great. Every meal was outstanding and we never felt like we had to leave the resort to enjoy great food or variety. Staff were amazingly warm, hospitable and friendly, making us feel like we were truly at home. There was never a moment we felt like someone wouldn't go above and beyond. We took advantage of everything we possibly could including every pool, the beach, the bikes, water activities, boat tour, snorkeling, additional excursions, photography services, the spa, every restaurant...multiple times. We were never disappointed. This was one of the most exceptional and memorable vacations we've had!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team and follow up on the musty you mentioned in your room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Mma Families - 07/08/2019 AccorHotels review
« great stay »

Great experience, nature is amazing , and service exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Monica D. L. R. Couples - 06/08/2019 AccorHotels review
« The Best time of our life!!! »

We travel every year to different beach destinations. By FAR this is the best place we have ever stayed at. We were treated like royalty. Everyone is extremely friendly - not once did I encounter anyone complaining. My fiancee and I loved this place so much!! that we will be coming back next year with our combined Brady bunch family - we will be a party of 9 ( 7 kids 2 adults ). The beaches were absolutely clean, soft and white! the water was so clear that you can see the fishes swimming by you. The beach was so calm - no waves. We will definitely come back next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss De la R., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will be looking forward to welcome you with your combined family next year. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Alexander G. Families - 05/08/2019 AccorHotels review

My family and I had a great time and the service matched our expectations as I worked at Fairmont Austin. Sandra at the lobby lounge was great and had spot on service. We will absolutely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear family G., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Anonymous Families - 04/08/2019 AccorHotels review
« Very friendly staff with great hospitality. »

Staff was amazing. Very hospitable and kind. Food was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Michelle S. Families - 04/08/2019 AccorHotels review
« Memorable 10 day stay »

Everything was perfect. From check in to food to service to amenities. Huge shout out to noemi at la Laguna and Michelle at la Laguna for always making our meals special. Another shout out to Marcos at the pool for always working hard to make our day experience perfect. To Fernando at concierge for being accommodating and to the rest of the staff for all going out of their way. We will be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Lulu Families - 04/08/2019 AccorHotels review
« Short of 5 star hotel »

Fairmont grounds are absolutely beautiful, however the rooms stand short of what luxury should be. At $400+ a night you would expect more from a resort that claims itself as 5 star. Service was overall very good. We tipped very well from the beginning so I think that left the staff with good intentions to up their ante and provide excellent service therefore, we tipped more for the overall good service. We had a couple misses but were rectified immediately. I do have to say that no one could top the service Michelle at La Laguna provided us with. She went far and beyond any if our expectations. She played with my 3 year old and gave her the attention that was unimaginable by someone who was hosting many tables during breakfast rush hour. She provided coloring books and colors to her and my 6 year old too. It's really the little things that blow you away. Food was really good and we love how every restaurant had their own specialty. Our favorite dishes was the Big fish and Octopus at Las Brisas, Sashimi at El Puerto, La Laguna offered an aguachile with watermelon that was to die for and the Tuna Crudo was absolutely heaven on this earth! Hamburgers were also very delicious! I am not a fan of burgers but these were absolutely terrific on a brioche bun . The fish ink squid tacos by the laguna pool were very delicious! Our overall experience was very good but I wouldn't really say it's a 5 star. Rooms were basic, we had to call a few times so they can leave water or have them restock our fridge. We missed not having little surprises in our room in the evenings once we returned. We travelled with 2 other families and one of the families would find chocolates on their bed, or nice towel figurines, to name a few. Again it's the details that sometimes make a big difference. We enjoyed 2 nights where in the patio they had live music and on a 2nd night it was mexican night and they had mariachi. It was the only entertainment we witnessed in the 8 days we were there, so it was a bit of dissapointed that there was a lack of entertainment in the evenings which called for early bedtime. I'm not sure the desire was left behind for a second return as I have stayed in other 5 star resorts nearby and they have truly made my experience more mmemorable. Overall Thank you Fairmont for still providing a wonderful time for me and my family .

Our hotel has responded to the review
Our hotel has responded to the review

Dear V. family, We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have a future opportunity to serve you and make your experience a 5 stars one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Ray K. Couples - 04/08/2019 AccorHotels review
« Enjoyed very much »

Excellent overall services. Enjoyed relaxation, beach, food, room service. Experienced wonderful waiter services by two Juan names. Loved activities- in-house (Friday beach party) and outside (jungle Maya).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

S. M. Families - 03/08/2019 AccorHotels review
« the casita suite, the service & the grounds was perfect »

Our room was spacious, clean and service twice a day. we had our food at all the restaurants, including at the beach side, again the food and service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Esteban S. Families - 02/08/2019 AccorHotels review
« Summer at Mayakoba »

Overall the experience was good, with some areas of the hotel excelling, others not so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. & family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Dr. S. S. Couples - 02/08/2019 AccorHotels review
« One of our top vacations of our lives! »

We are typically rather picky travelers. We enjoyed our stay immensely. From the great food to the jungle like surroundings and the courteous staff.... All was exceptional. Our favorites in terms of food were the guacamole and Angus sliders at the lobby bar and the shrimp cocktails at Las Brisas. The beach was great. We stayed in a signature casita right on the river. Very tropical ambience. We enjoyed the spa and will definitely be returning. Ana at Las Brisas led a wonderful wait staff. Attentive and friendly. We aren't big drinkers so can't comment on the alcohol much. We enjoyed champagne and monitor mostly. You won't be sorry for booking this resort. It isn't the cheapest, but you will enjoy your time here. Great for golfers and families alike!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Anonymous Families - 01/08/2019 AccorHotels review
« Enjoyable, relaxing, quiet, great service »

Only complaint was the price of drinks and beer...breakfast was great and well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. & family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Celina Y. Friends - 01/08/2019 AccorHotels review
« The perfect getaway »

Loved everything about this resort. The food was amazing. However I would consider adding more light through the walkways around the casitas. It's very dark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss F., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Seung Couples - 01/08/2019 AccorHotels review
« Just amazing »

Everything was perfect, I and my wife were really enjoying the hotel. However, we did not receive welcome package, and my bathroom's bathtub was stuck. Water in bathtub did not drain at all after shower. Other than that, this hotel is really amazing. We will visit it again. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We appreciate the feedback of the bathtub. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Penelope Couples - 31/07/2019 AccorHotels review
« Best customer service I know »

The staff prides on their service and it shows. They make sure you feel overly satisfied with every encounter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss P., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Carlos Families - 31/07/2019 AccorHotels review
« Excellent service and experience with many memerable moments »

The Fairmont Mayakaoba was the setting for a large family reunion. The staff was very courteous and helpful throughout our stay. The entire family was happy and the hotel provided an excellent backdrop for a very successful and incredible reunion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. & family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba for your family reunion. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

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