Fairmont Mayakoba

Name: Fairmont Mayakoba - Luxury Hotel in Riviera Maya | ALL - Meetings
Address: Carretera Federal Cancún, Playa del Carmen Km 298, RIVIERA MAYA, 77710, Mexico
Telephone: +528005406088
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 2,063 reviews

68 68 photos

62 62 photos

Carretera Federal Cancún, Playa del Carmen Km 298, 77710 RIVIERA MAYA, Mexico

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Fairmont Mayakoba

With the Caribbean Sea on one side and 240 acres of tropical forest and sparkling lagoons on all others, Fairmont Mayakoba is a hidden paradise on the coast of Mexico. Our private gated resort invites you to reconnect with nature, while enjoying all the services and facilities of an AAA Five Diamond hotel. Delve into your lush surroundings, play in the waves at nearby Playa del Carmen or relax poolside at our 5-star Riviera Maya hotel. Then dine on a decadent variety of cuisines in our restaurants.

Escape to a world of luxury settled amid natural beauty at Fairmont Mayakoba, in Riviera Maya, Mexico. Located in a private gated community, our luxury resort is nestled within 240 hectares of tropical forest intersected by crystal-clear waterways . Escape to this tropical paradise located along the Riviera Maya, Mexico and take advantage of Fairmont Mayakoba's exclusive promotions. A resort that is naturally entertaining.

Fairmont Mayakoba is the perfect resort from which to discover all that the region has to offer, from exploring the ancient Mayan ruins to the cenotes, beaches and lagoons located along Mexico's Riviera Maya is a great destination for your next adventure.

We are thrilled to share that our highly anticipated hotel renovation begun on Feb. 20, 2021, with the expected completion on Sep. 15, 2022. To minimize the impact, we worked on strategic planning.

Jacco van Teeffelen, Hotel Manager

Hotel extras

Labeled ALLSAFE
Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.
Suites with private infinity pools overlooking the canal or in front of the beach.
Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins
A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Room

FAIRMONT 1 KING, 426sf,40sm, garden view, bath with soaking tub & separate shower

3 persons
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

Room

FAIRMONT 2 QUEEN, 426sf,40sm, garden view, bath with soaking tub & separete shower

4 persons
40 m² / 430 sq ft

Bedding 2 x Queen size bed(s)
Views: Garden View
Most of the accommodation: Balcony

Room

FAIRMONT VIEW 1 KING, 426sf,40sm panoramic resort view bath with soaking tub & separate shower

2 persons
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: Pool side or Panorama view
Most of the accommodation: Balcony or Terrace

Room

FAIRMONT VIEW 2 QUEEN 426sf,40sm panoramic resort view bath with soaking tub & separete shower

4 persons
40 m² / 430 sq ft

Bedding 2 x Queen size bed(s)
Views: Pool side or Panorama view
Most of the accommodation: Balcony or Terrace

Room

DELUXE CASITA 1 KING, 458sf,42sm, garden view, soaking tub, separate shower

3 persons
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Terrace

Room

DELUXE CASITA 2 QUEEN, 504sf,46sm, garden view, soaking tub, separate shower

4 persons
42 m² / 452 sq ft

Bedding 2 x Queen size bed(s)
Views: Garden View
Most of the accommodation: Terrace

Room

SIGNATURE CASITA 1 KING 458sf,42sm, lagoon view, soaking tub, separate shower

2 persons
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: Lagoon view
Most of the accommodation: Terrace

Room

SIGNATURE CASITA 2 QUEEN 504sf,46sm, lagoon view, soaking tub,separate shower

4 persons
42 m² / 452 sq ft

Bedding 2 x Queen size bed(s)
Views: Lagoon view
Most of the accommodation: Terrace

Room

BEACH AREA CASITA 1KG 458sf,42sm, steps from the sea, butler service

2 persons
42 m² / 452 sq ft

Bedding 1 x King size bed(s)
Views: Lagoon view
Most of the accommodation: Balcony or Terrace

Room

BEACH AREA CASITA 2QN 504sf,46sm, steps from the sea, butler service

4 persons
42 m² / 452 sq ft

Bedding 2 x Queen size bed(s)
Views: Lagoon view
Most of the accommodation: Balcony or Terrace

Room

BEACH FRONT CASITA 2 QN 504sf,46sm, private stairway to beach, butler services

4 persons
46 m² / 495 sq ft

Bedding 2 x Queen size bed(s)
Views: Ocean/Sea view or On Beach
Most of the accommodation: Terrace

Suite

SIGNATURE CASITA SUITE 1 KING 915sf,85sm, lagoon view, living room, sofa bed.

4 persons
85 m² / 914 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: Lagoon view
Most of the accommodation: Balcony or Terrace

Suite

SIGNATURE CASITA SUITE 2 QN 1003sf,93sm, lagoon view, living room, sofa bed.

4 persons
85 m² / 914 sq ft

Bedding 2 x Queen size bed(s) and 1 x Single sofa bed(s)
Views: Lagoon view
Most of the accommodation: Balcony or Terrace

Suite

BEACH AREA SUITE 1 KING 1113sf,103sm, rooftop pool, sofa bed, butler services

4 persons
103 m² / 1108 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: Lagoon view
Most of the accommodation: Private Pool or Balcony or Terrace

Suite

BEACH FRONT SUITE 1KB 963sf,89sm, on the beach, infinity pool, butler services

4 persons
89 m² / 957 sq ft

Bedding 1 x King size bed(s) and 1 x Queen size sofa bed(s)
Views: Ocean/Sea view or On Beach
Most of the accommodation: Private Pool or Balcony or Terrace

Suite

BEACH FRONT PREMIUM SUITE 1 KB 1075sf,99sm, infinity pool, butler services

3 persons
99 m² / 1065 sq ft

Bedding 1 x King size bed(s)
Views: Ocean/Sea view or On Beach
Most of the accommodation: Terrace

Suite

BAMBU SUITE 1 KING 1853sf,172sm infinity pool overlooking the entire resort, butler services

4 persons
172 m² / 1851 sq ft

Bedding 1 x King size bed(s)
Views: Panorama view or Ocean/Sea view
Most of the accommodation: Terrace or Balcony or Private Pool

Suite

CORAL SUITE 1 KING 1495sf,138sm lagoon views, infinity plunge pool, butler services

3 persons
138 m² / 1485 sq ft

Bedding 1 x King size bed(s)
Views: Lagoon view
Most of the accommodation: Private Pool or Terrace

Suite

TORTUGA PRESIDENTIAL 1 SUITE KING 2130sf , 197sm lagoon views, infinity pool, butler service

3 persons
197 m² / 2120 sq ft

Bedding 1 x King size bed(s)
Views: Lagoon view
Most of the accommodation: Terrace or Private Pool

Suite

CAMALEON PRESIDENTIAL SUITE 1 KING 2 QUEEN 2205sf,204sm, on the beach, infinity pool

6 persons
204 m² / 2195 sq ft

Bedding 1 x King size bed(s) and 1 x Queen size bed(s)
Views: Ocean/Sea view or On Beach
Most of the accommodation: Terrace or Private Pool

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

+52 800 540 6088

+52 984 206 3030

Beach

Tourist attraction

Access: 1 km / 0.62 mi

El Camaleón (PGA)

Golf course

Access: 1 km / 0.65 mi

Taxi

50 USD 50 USD

Cozumel Island

Tourist attraction

Access: 50 km / 31.07 mi

Coba Ruins

Art and Culture

Access: 113 km / 70.21 mi

Chichen Izta Ruins

Art and Culture

Access: 214 km / 132.97 mi

Beach

Beach area

Access: 10 m / 0.62 mi

About the destination

Bay

Birdwatching, boat tours

Canal

Fairmont Boutique

Shopping centre/mall

Access: 0 m / 0 mi

El Pueblito Mayakoba

Shopping centre/mall

Access: 1 km / 1 mi 10 min walk / 5 min drive

Dining in Mayakoba

Restaurant and cafe district

Access: 1 km / 1 mi 20 min walk / 5 min drive

Dining in Playa del Carmen

Restaurant and cafe district

Access: 10 km / 6 mi 1 hrs walk / 15 min drive

Taxi

50 USD 50 USD
Shuttle

50 USD 50 USD

Shuttle on call

Details

From casual to elegant, local cuisine can be savored in abundant quantities. There is an assortment of choices, from Argentinean at El Diez to Yucatecan comfort food at Loncheria Doña Mary, not to forget El Mercado de Nuestra Señora del Carmen.

Playa del Carmen

Shopping district

Access: 10 km / 6 mi 1 hrs walk / 15 min drive

Taxi

50 USD 50 USD
Shuttle

50 USD 50 USD

Shuttle on call

Details

Playa del Carmen is a 15-minute drive from Fairmont Mayakoba. Quinta Avenida (5th Avenue), the main shopping street in Playa del Carmen, is open exclusively for pedestrians. The goods sold in Playa del Carmen's shops are from all over Mexico.

La Isla Shopping Mall

Shopping centre/mall

Access: 60 km / 38 mi 1 hrs 16 min drive

Taxi

120 USD 120 USD

Shuttle

120 USD 120 USD

Shuttle on call, Shuttle scheduled

Details

La Isla Shopping Mall features 120 specialty and entertainment shops and dozens of carts and kiosks offering something for everyone. Internationally renowned boutiques like Zara, Nine West, Massimo, Dutti, Ralph Lauren, Warner Brother's Studio.

Schedule

Monday	04:00 PM - 06:00 AM
Tuesday	04:00 PM - 06:00 AM
Wednesday	04:00 PM - 06:00 AM
Thursday	04:00 PM - 06:00 AM
Friday	04:00 PM - 06:00 AM
Saturday	04:00 PM - 06:00 AM
Sunday	04:00 PM - 06:00 AM

Grocery & Pharmacy Store

Shopping centre/mall

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

HIX - BAR, LOUNGE & TERRACE

Enjoy craft cocktails featuring classic techniques combined with modern and local ingredients, as well as a selection of artisan beers and tequila served with unpretentious hospitality and service. Indulge in chef-curated sushi and handrolls.

LA LAGUNA RESTAURANT AND LOUNGE

Located in La Isla area, La Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace overlooking the mangrove and water canals.

Café Maya

Inspired by traditional Mayan flavors, Café Maya, located in the main pool area adjacent to the Kids Club, offers delectable products made from the finest ingredients.

In Room Dining

Non contractual photo

Enjoy Fairmont's always satisfying menu selections 24-hours-a-day in the privacy of your room or the peaceful seclusion of your terrace or balcony.

Ki Beach Bar & Korean BBQ

Mayan for friendship and Korean for yummy, Ki' is a vibrant beach bar by day with a curated rum selection and fresh juice cocktails. At night an intimate Korean grill experience with your feet in the sand.

Tauro Steakhouse

Non contractual photo

Inspired by the strength and mythology of the animal behind the name, Tauro elegantly combines Mexican ingredients with classic steakhouse techniques and recipes. Rooted in excellence and authenticity,

LAS OLAS AND AQUA POOL BARS

Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.

HIX - BAR, LOUNGE & TERRACE

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 1,056

attendees

Configuration is not available for these requirements

- Height 5.5 m
- Theatre style 1056 participants
- U-shaped Room 140 participants
- Board-room 57 participants
- Classroom style 594 participants
- Banquet 890 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5.5 m
- Theatre style 576 participants
- U-shaped Room 80 participants
- Board-room 30 participants
- Classroom style 360 participants
- Banquet 470 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5.5 m
- Theatre style 416 participants
- U-shaped Room 76 participants
- Board-room 20 participants
- Classroom style 216 participants
- Banquet 420 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5.5 m
- Theatre style 416 participants
- U-shaped Room 70 participants
- Board-room 18 participants
- Classroom style 252 participants
- Banquet 360 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5.5 m
- Theatre style 416 participants
- U-shaped Room 70 participants
- Board-room 24 participants
- Classroom style 252 participants
- Banquet 336 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5.5 m
- Theatre style 256 participants
- U-shaped Room 59 participants
- Board-room 12 participants
- Classroom style 144 participants
- Banquet 216 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5.5 m
- Theatre style 256 participants
- U-shaped Room 59 participants
- Board-room 12 participants
- Classroom style 144 participants
- Banquet 216 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5.5 m
- Theatre style 208 participants
- U-shaped Room 52 participants
- Board-room 10 participants
- Classroom style 96 participants
- Banquet 168 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5.5 m
- Theatre style 208 participants
- U-shaped Room 52 participants
- Board-room 10 participants
- Classroom style 96 participants
- Banquet 168 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 7.4 m
- Theatre style 50 participants
- U-shaped Room 34 participants
- Board-room Configuration is not available for this hotel
- Classroom style 39 participants
- Banquet 72 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 7.4 m
- Theatre style 50 participants
- U-shaped Room 34 participants
- Board-room Configuration is not available for this hotel
- Classroom style 39 participants
- Banquet 72 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.7 m
- Theatre style 60 participants
- U-shaped Room 28 participants
- Board-room Configuration is not available for this hotel
- Classroom style 30 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.7 m
- Theatre style 60 participants
- U-shaped Room 28 participants
- Board-room Configuration is not available for this hotel
- Classroom style 30 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.4 m
- Theatre style 48 participants
- U-shaped Room 24 participants
- Board-room Configuration is not available for this hotel
- Classroom style 32 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3.4 m
- Theatre style 36 participants
- U-shaped Room 19 participants
- Board-room Configuration is not available for this hotel
- Classroom style 24 participants
- Banquet 36 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 7 m
- Theatre style 30 participants
- U-shaped Room 19 participants
- Board-room Configuration is not available for this hotel
- Classroom style 21 participants
- Banquet 36 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
1041 m²	5.5 m	1056 participants	140 participants	57 participants	594 participants	890 participants
589 m²	5.5 m	576 participants	80 participants	30 participants	360 participants	470 participants
464 m²	5.5 m	416 participants	76 participants	20 participants	216 participants	420 participants
452 m²	5.5 m	416 participants	70 participants	18 participants	252 participants	360 participants
436 m²	5.5 m	416 participants	70 participants	24 participants	252 participants	336 participants
302 m²	5.5 m	256 participants	59 participants	12 participants	144 participants	216 participants
300 m²	5.5 m	256 participants	59 participants	12 participants	144 participants	216 participants
232 m²	5.5 m	208 participants	52 participants	10 participants	96 participants	168 participants
232 m²	5.5 m	208 participants	52 participants	10 participants	96 participants	168 participants
90 m²	7.4 m	50 participants	34 participants	Configuration is not available for this hotel	39 participants	72 participants
90 m²	7.4 m	50 participants	34 participants	Configuration is not available for this hotel	39 participants	72 participants
86 m²	3.7 m	60 participants	28 participants	Configuration is not available for this hotel	30 participants	60 participants
86 m²	3.7 m	60 participants	28 participants	Configuration is not available for this hotel	30 participants	60 participants
80 m²	3.4 m	48 participants	24 participants	Configuration is not available for this hotel	32 participants	60 participants
60 m²	3.4 m	36 participants	19 participants	Configuration is not available for this hotel	24 participants	36 participants
58 m²	7 m	30 participants	19 participants	Configuration is not available for this hotel	21 participants	36 participants

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 2,063 reviews

TripAdvisor Rating 4.5/5 7,829 reviews

Perfect

Suzanne K 4/16/2024 TripAdvisor review

Resort has so much to offer. Great restaurants, beach, pools, service and staff are amazing. Couldn't have been better. Would go back again. Only downside is check-in process is fairly long and slow, but once you get settled its perfection! Treat yourself to a massage. The spa is beautiful

Exceptional Experience

Karen R 4/16/2024 TripAdvisor review

During our stay at Fairmont Mayakoba we commented more than once about how the staff seemed to just anticipate exactly what we needed in that moment. A small treat after a massage, iced coffee on the beach, a bottle of water before bike ride - the service was truly top notch. The property was immaculate at all times, the ability to get around was really stress-free with bikes and golf carts. The pools were phenomenal (the only issue being guests trying to reserve lounge chairs by 6AM by placing small items on them to "claim" them then not return to use them for hours). Could have done with a casual restaurant option or two more for lunch and another coffee place would have been ideal (long lines in the morning!).

Great Experience!

451cliffr 4/15/2024 TripAdvisor review

My recent stay at the Fairmont Mayakoba exceeded my expectations! The staff was friendly and very informative whenever I had a question. I would definitely recommend this resort to my friends and family. It is definitely worth the trip. You will not be disappointed!

Disappointing

MelehaA Families - 4/12/2024 TripAdvisor review

We were quite dissatisfied for our stay for a few reasons: 1. Staff was nice enough but lacked attention to detail. Eg welcome drink given to 3 of 4 of us and told they would bring the last one for the 4th one but never did. Or, offered to take our bags to our friends room who had earlier check-in eventhough it was a long walk to transfer to our room (why would anyone want this?) 2. Check in process took an inordinate amount of time- On the order of 20 minutes. Thats 20 minutes of the clerk typing on a computer. Long bac-up so had to wait to start the check in process as well. Despite long check in we were not given any information about the resort, restaurants or how to get around. 3. Very poor service. Waited extremely long amounts of time for waiter to come to take our order nearly every location we went. Took me 30-40 minutes to get coffee each day. Not very apologetic even when we brought this to their attention. 4. Concierge not helpful- repetitively told us to email them to book a cab we needed in 1 hour. Got stuck in playa late at night with boot on our rental car, they couldnt care less about our safety or helping us. Told to just ‘hail a cab’ when we were in potential danger. 5. Room had outdoor shower which was cool but there was a ~2 inch gap in the shower door that allowed communication between indoor and outdoor area— saw a couple of bugs in our room likely for this reason 6. Had mexican food at la laguna which was really not good. Local street food in Playa much better.

Good vacation

Stacy Families - 4/11/2024 Confirmed reviews ALL

Overall a lovely vacation. Our rooms were not connected as originally planned but it worked out fine. The resort was very, very busy the first couple of days but calmed down a bit after the weekend. There was a transition while we were there from young families to conference attendees. The conference somewhat took over the resort with various areas closed off to only conference attendees. That didn’t feel very welcoming to others that were staying there and it was a bit annoying to go to a bar to find out it was closed. The resort should’ve notified us ahead of time and had signage or flyers each day letting guests know what was and wasn’t open. Great food and beverages, friendly staff for the most part. Beach servers were much friendlier and hardworking than pool servers.

Dear Stacy Lynn Whitley D., Thank you for sharing your experience! We're glad to hear that overall, you had a lovely vacation. We're sorry about the inconvenience with your rooms and the transition to the conference attendees. Your feedback about the lack of communication regarding closed areas and the differing service experiences between beach and pool servers is valuable, and we will use it to improve our guest experience. We hope to welcome you back for another great stay at our resort in the future!

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