Hotel - Fairmont Mayakoba
Fairmont Hotel Fairmont Hotel

Fairmont Mayakoba

4.7/5 4,631 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage
    • Sauna (Paying)
    • Solarium
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Sailing facilities
  • Bicycles rental

Catering

  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

Weddings0 km / 0 mi

Exhibition and convention centre

Convention Centernull km / null mi

Your meetings and events

27,710 sq. ft. of indoor function space and 20,396 sq. ft. outdoor event lawn. All indoor function space is conveniently clustered on a single level. Two divisible ballrooms 11,215 and 5,000 sq. ft.,7 break-out rooms from 620 to 960 sq. ft.Business center and services. The 13,000 sq. ft. La Isla Event Lawn is ideally located at the center of the resort. Beach area available for memorable events.

Fairmont Mayakoba Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMATE 58 m2 7 m 30 19 0 21 36
ACACIA 60 m2 3 m 36 19 0 24 36
FLAMBOYAN 80 m2 3 m 48 24 0 32 60
CORDIA 86 m2 3 m 60 28 0 30 60
PALMA 86 m2 3 m 60 28 0 30 60
CEIBA 90 m2 7 m 50 34 0 39 72
COPAL 90 m2 7 m 50 34 0 39 72
MIMOSA I 232 m2 5 m 208 52 10 96 168
MIMOSA II 232 m2 5 m 208 52 10 96 168
RIVIERA I 300 m2 5 m 256 59 12 144 216
RIVIERA II 302 m2 5 m 256 59 12 144 216
RIVIERA III 436 m2 5 m 416 70 24 252 336
RIVIERA A 452 m2 5 m 416 70 18 252 360
MIMOSA BALLROOM 464 m2 5 m 416 76 20 216 420
RIVIERA B 589 m2 5 m 576 80 30 360 470
RIVIERA GRAND BALLROOM 1,041 m2 5 m 1056 140 57 594 890
    • Flipchart
    • Soundproof
    • More than 48,000 sq. ft. of indoor and outdoor space for meetings and events.
    • Screen
    • Video camera
    • Audio and video equipment
    • Meeting room
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Video equipment
    • Accommodation
    • Wedding co-ordinator
    • Fine Cuisine
    • Wedding ceremony
    • Catering available
    • Kitchen & restnt hire available
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

  • 401 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 84 connecting rooms
  • Extra bed in room for adult
    • 110/120 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.7/5 AccorHotels Rating 4,631 reviews

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more
Jorge M. Couples - 19/08/2019 AccorHotels review
« Fulfillment »

Beyond what I was. Expecting Make me feel the conjunctions of being close to nature and being spoiled at the same time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Kris Families - 19/08/2019 AccorHotels review
« Great place with great staff »

Fairmont Mayakoba is a relaxing place. You get a sense of privacy and calmness. Staff is very friendly and caring. Restaurants are great although service (as far as kitchen) could be quicker, food took a bit too long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us andand thank you for your suggestion about the kitchen, We very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Anonymous Families - 17/08/2019 AccorHotels review

We stayed a week in the Cameleon villa

Our hotel has responded to the review
Our hotel has responded to the review

Dear family S., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Chris C. Families - 17/08/2019 AccorHotels review
« Great family resort! »

Amazing visit to the Fairmont Mayakoba! Staff is top notch, made us feel welcome and graciously accommodated every request. Mr. Rodrigo, Ms. Jasmine, and the rest of the kids club staff stood out even among this amazing staff. Food was also really good; not something I take for granted when in an all-inclusive package. We have previously stayed at another (world class) resort in the Mayakoba development, and would not hesitate to stay at any of them, but will return to the Fairmont as an outstanding resort for families, and an outstanding value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear family C., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Rafael F. Families - 17/08/2019 AccorHotels review
« Top vacation spot! Will return »

Very peaceful and great service our Butler Daniel was on top of our schedule. Great food and great room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear family f., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Michael Families - 16/08/2019 AccorHotels review
« Perfect family vacation »

Everything was great. Our butler, Daniel, was extremely helpful and went all out to make sure our experience was one we will remember for years to come.

Our hotel has responded to the review
Our hotel has responded to the review

Dear family G., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay and butler service with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Manuel O. Families - 14/08/2019 AccorHotels review
« Great experience »

Words can't explain the wonderful experience we had at Mayakoba. I strongly would/will recommend Mayakoba to friends. See you next year. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Anonymous Families - 14/08/2019 AccorHotels review

The best customer service ever! They always find a way to accommodate any request, they truly are a first class team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Chris P. Friends - 14/08/2019 AccorHotels review
« Great trip! »

Amazing stay! So pleased. David the conciarge was amazing and made the trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Rose G. Families - 14/08/2019 AccorHotels review
« Exceptional customer service, beautiful setting. »

We had an amazing experience at the Fairmont. To our wonderful beach server Filiberto who attended to our every need with grace, humour and care made the experience just perfect. Our room was cleaned beautifully with notes and cards to say sleep well and happy dreams. The food was outstanding with great choice and a range of locations, all different , which allowed us to experience many cultures. We took a boat trip and had the most helpful, kind tour guides Edwardo and Ramon who told us stories and information about the rivers and local area. Fantastic. Loved the bikes this was fun. Everything was perfect with the hotel it’s staff and the location. There was one exception which was the water sport area near the swimming space on the beach. Many people were swimming outside the cordoned off area as they wanted to reach the breakwater. The operators of he jet skies used this section to enter/leave the beach area instead of exiting the breakwater directly opposite their base. Their ridiculously high speed driving and lack of understanding regarding how dangerous this is was shocking. I know that there is a cordon for safety but as people were swimming beyond could the cordon not be extended to the breakwater OR the jet skies should take the machine outside the breakwater completely. It is a accident waiting to happen. We did mention this to our check out clerk as well. We will return to the Fairmont it exceeded my dreams in every way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. family, We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your comments about the beach and we will follow on that to avoid any accidents, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Alexia Y. Families - 14/08/2019 AccorHotels review
« Best relax with best service ever »

We stayed for 7 nights. Our accommodation was perfect. The food never got boring. The service was always great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Virginia C. Families - 14/08/2019 AccorHotels review

From the minute the driver assigned from Maritur Car service Daniel, Alejandro at Check -in, Ivet and Aldo at Willow Spa reception, Alena, Marierri, and Lulia technicians, Marco at the Aisian Latin restaurant and Totuim the waiter at LaLuguna restaurant we were very well cared for!

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. family, We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thanks you for sharing the names of our staff that make your stay special. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Rajesh M. Families - 14/08/2019 AccorHotels review
« pleasent stay »

Good food and a great beach!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Brad S. Families - 14/08/2019 AccorHotels review
« Service plus, great food, rooms and grounds »

Impeccable service, luxurious rooms and beds. Wish we'd known more about Pueblito and that we had credit at the sweets shop. Wish we'd known about breakfast at El Puerto. Water taxi tour was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We appreciate the feedback about the credit at El Pueblito. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Duncan Families - 14/08/2019 AccorHotels review
« Fantastic, wonderful experience »

Best service ever experienced

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Av Families - 14/08/2019 AccorHotels review
« Surpassed all expectations! »

Above and beyond customer service on a breath taking property with excellent and delicious food. Offered rides and directions from all staff members no matter what their position was. Everyone was very informative and happy to give out information. The property had a golf course, pools, beach, restaurants and spa but yet felt intimate. Every dish we tried was superb along with the cocktails. Flawless execution.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Jonathan L. Couples - 13/08/2019 AccorHotels review
« Relaxing »

We totally loved staying at the resort, the fact that we loved the most is how friendly and helpful the staff is. The only thing that I would've added would ve a sports bar, I understand the concept of the resort but a bar with more screens and games going on would make it 100%. That is the only thing that has me thinking about coming back during Nfl sunday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba and your suggestion for the sports bar. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Anonymous Families - 10/08/2019 AccorHotels review
« Wonderful resort, wonderful employees! »

Our family truly enjoyed every moment of our trip. The entire experience was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Patti S. Friends - 09/08/2019 AccorHotels review
« Outstanding service and delicious food! »

We had a wonderful vacation at the Fairmont Mayakoba! We spent our days enjoying kayaking, SUPs, sailing and lounging at the beach. The service was exceptional and all of our meals were top notch! We especially enjoyed ordering room service for breakfast each evening and having a hot, delicious meal delivered on time right to our suite. We will definitely be back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss S., We very much appreciate your comments regarding your stay at the Fairmont Mayakoba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

Debbie Families - 08/08/2019 AccorHotels review
« Awesome place to stay »

The employees were all so courteous and happy and made sure that we always had everything we needed!! The resort was very well-kept and clean. Everything was efficiently taken care of so that our vacation was an exceptional experience!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. family, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Isamu Tsuji GERENTE DE CALIDAD / QUALITY MANAGER T + 52… 3000 , is… fairmont.com

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