Hotel - Fairmont Sonoma Mission Inn & Spa
Fairmont Hotel Fairmont Hotel

Fairmont Sonoma Mission Inn & Spa

4.3/5 3,755 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Valet parking (Paying)
    • Well-lit parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Bicycles rental

Catering

  • 2 restaurant(s)
  • 2 bar(s)

Business services

  • 19 meeting room(s)
  • Conventions hotel
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Hotel location

Your meetings and events

The Fairmont Sonoma Mission Inn and Spa features several meeting rooms and suites as well as over 8000 square feet of outdoor function space. All meeting rooms at the resort come equipped with modern technology.Complete business center and audio-visual services are also available. Another unique option is the ability to hold your catering function at a local winery or Wine Country estate.

Fairmont Sonoma Mission Inn & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WINE COUNTRY PATIO 0 m2 0 m 30 0 24 0 40
BARREL ROOM 16 m2 2 m 10 0 8 0 10
GLEN ELLEN 18 m2 3 m 10 0 8 0 10
WINE ROOM 20 m2 4 m 0 83 10 0 8
VINEYARD ROOM 24 m2 4 m 20 0 16 0 10
POOL TERRACE 38 m2 0 m 30 0 20 0 40
CARNEROS SUITE 40 m2 2 m 20 0 14 9 20
TOWER ROOM 56 m2 3 m 60 26 24 33 40
HARVEST SUITE 63 m2 2 m 24 0 24 24 40
VINTAGE A 77 m2 6 m 60 26 26 33 50
VINTAGE B 77 m2 3 m 60 26 26 33 50
VINTAGE C 77 m2 0 m 60 0 26 33 50
KENWOOD 1 91 m2 3 m 80 30 26 42 50
KENWOOD 2 91 m2 3 m 80 30 26 42 50
SONOMA VALLEY PATIO 138 m2 0 m 0 0 0 0 90
Kenwood Ballroom 181 m2 3 m 160 60 52 110 150
SONOMA VALLEY ROOM 204 m2 4 m 180 47 45 108 170
VINTAGE HALL 232 m2 3 m 200 26 70 120 170
PAVILION 418 m2 4 m 425 65 76 258 350
    • Meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 226 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 3,755 reviews

Our guest reviews for
Fairmont Sonoma Mission Inn & Spa

100% genuine reviews from our guests

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Patricia D. Families - 15/07/2019 AccorHotels certified review

Great staff. Beautiful rooms. Fantastic food in the hotel lobby bar. Didn't expect that. Had a great Cabana experience. The pool was a little crowded but that's to be expected this time of year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was very happy to read that the food in the Lobby Bar exceeded your expectations and that you had such a wonderful experience at the pool with your cabana. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daan Smeets Sante Restaurant Assistant Manager

Anonymous Families - 15/07/2019 AccorHotels certified review
« Great after from the room with ants in the bathroom »

The first room you assign us was totally unacceptable. The carpet was old and the bathroom was crawling with ants. We had to fight for it, but you moved us to a much more comfortable room without ants. Then our stay was much nicer. Staff was great. Very accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your time to complete the survey and provide us comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive feedback. I will share your comments with our entire team as I am sure that this feedback will serve as an encouragement & motivation to all of our staff as we strive to continuously improve the quality of our services. Regarding the ants in your original room I truly apologize for this and can promise you we will resolve the issue so it does not happen again in the future! I am glad to read that you enjoyed the new room and the service you received throughout property! Thank you again for sharing your experience, and we look forward to serving you again in the future. Sincerely, Justin Keenan Housekeeping & Laundry Manager

Sheri Couples - 15/07/2019 AccorHotels certified review
« Magnificent! »

very relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for sharing your feedback regarding your recent stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. We are so pleased to hear that you had a magnificent stay and felt very relaxed. I will share your comments with our team as this will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to the immense pleasure of welcoming you back to property! Warmest Regards, Isabel Chua Training Manager

Karie E. Families - 15/07/2019 AccorHotels certified review

Lovely grounds great accommodations for our family and for the dog! Was only curious about the greenish brown color of the pool water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your time in completing the survey and providing your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I am excited to share your comments with our team. I am sure that this feedback will serve as an encouragement & motivation to all of our staff as we strive to continuously improve the quality of our services. Having two dogs myself, I know they are like family and always great to travel comfortably with them! Regarding the color of the pool, I can assure you that we treat the pool daily to ensure clean swimming water. The color is greatly affected by the actual liner of the pool itself, which is a darker color. We are working with a company to replace the liner to ensure the upmost comfort and piece of mind for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one!! Sincerely, Justin Keenan Housekeeping & Laundry Manager

Clint C. Couples - 15/07/2019 AccorHotels certified review
« Wonderful Stay »

Fulfilled all expectations and exceeded in many areas. Staff was friendly and helpful. The facilities were top notch from the suites to the pool and spa. We will definitely be coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for sharing your feedback regarding your recent stay at the Fairmont Sonoma Mission Inn & Spa. We are so delighted to receive positive feedback from you! We are pleased to receive your feedback that we were able to fulfill all your expectations and exceeded in many areas as well as the hotel and spa facilities being top-notched! I will share your comments with our team, especially regarding their helpfulness and friendliness as I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to the immense pleasure of welcoming you all back to property! Warmest Regards, Isabel Chua Training Manager

Eric F. Business - 15/07/2019 AccorHotels certified review
« CSRA Conference, the best venue yet! »

it was great, loved the service before and during the stay. after isn't so bad either.

Anonymous Couples - 15/07/2019 AccorHotels certified review
« Okay »

The experience was nice. The gym and premises were pleasant. However, the pool environment was not as relaxing as desired. The room was also smaller than expected. We stayed in a room with a queen bed, which felt more like a full-size bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina F., Thank you for taking the time to share your comments concerning your stay at the Fairmont Sonoma Mission Inn & Spa. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low in regards to the pool area. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Please feel free to reach out to me directly at br… Sincerely, Bryon Herman Director of F&B Venues

Robert A. Couples - 13/07/2019 AccorHotels certified review

Good, our room was in the older section with very little water pressure making it not possible for my wife to be able to wash her hair. Also our room appeared to be directly below some sort of utility room for the hotel, lots of loud foot steps at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate you taking the time to complete the survey and provide your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive feedback. I will share your comments with our entire team, and am sure that this feedback will serve as an encouragement/motivation to all of our staff as we strive to continuously improve the quality of our services. Regarding both the noise and the water pressure in your room 0123, I would like to sincerely apologize! Rest assured we will be following up internally to ensure this is resolved. Thank you again for sharing your experience. If your travels ever find you coming back to Sonoma, please do not hesitate to reach out to me directly as I would love to assist with the booking process to ensure a memorable visit! Sincerely, Justin Keenan Housekeeping & Laundry Manager

Mario S. &. S. W. Couples - 13/07/2019 AccorHotels certified review

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven W., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JoAnn Lenhardt Director of Operations

R. Families - 13/07/2019 AccorHotels certified review
« Disappointing, far from Fairmont Standards »

Upon arrival to our Vineyard Suite the lock on the French door was not working but was promptly repaired. Our biggest issue was the severe smoking of the fireplace each evening when lit. Although Management and Staff were immediately made aware of the situation they could not get it under control. The rooms are "tired" and the grounds are far from implacably kept. This is not what you would expect at a Fairmont property. Front Desk was remiss in letting us know that the daily food credit could be used for room service or the "grab and go" in N38 on weekends. As a result, we missed out on breakfast the first morning of our stay. Wine was not present in the room upon arrival as advertised and wine glasses were never replaced after use. Housekeeping did not refresh bathroom amenities daily. We contacted Mark at the front desk with 2 days remaining in our stay to advise management of the ongoing issues. He said a Manager would call us in an hour and that did not happen. Additionally, we received a thank you text from Eleanor at the front desk for staying at the hotel when we still had 1 night remaining of our stay and many unresolved issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark R., It certainly was my pleasure meeting you and your wife this past Tuesday morning when I had the opportunity to meet the two of you upon your departure, even though it was due to the disappointing circumstances surrounding your stay with us. Even though the two of you, along with your daughter Madison, experienced service breakdowns and frustrations during your stay while celebrating Mrs. R.'s birthday I trust in someway I was able to reassure you the two of you that the poor experiences you experienced certainly aren't indicative of the fine level of service we are striving for. Plus, I certainly thank you both for taking the time to share your observations with myself, as it has already allowed me the opportunity to follow up with my team, and I have already met with a chimney expert to try to figure out, and fix, what caused your suite to become smoky two evenings in a row. As we discussed when we chatted and met, I was able to removed from you account the incidental charges, and I have arranged an apology letter offering you the opportunity to return back to our property to enable the two of you, and your daughter to experience our resort and wine country under totally different, and better , circumstances. This letter offering two Vineyard suites for 3 nights complimentary room, tax, resort fee and breakfast (6 nights in total) will be mailed to you to: Mr. Mark R. 6711 E. Camelback Road Unit 13 Scottsdale, AZ. If there is anything further that I can assist with, or if I have missed anything else, please don't hesitate to let me know as I'm looking forward to be welcoming you back soon, and being able to make amends Apologies once more and yours sincerely, Edward J. Roe General Manager Fairmont Sonoma Mission Inn & Spa ed…

Ar Couples - 12/07/2019 AccorHotels certified review
« Enjoyable weekend »

Relaxing but little crowded at the pool Overall great experience, great service at the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aida R., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JoAnn Lenhardt Director of Operations

Ryan Families - 12/07/2019 AccorHotels certified review
« Lovely property/atmosthphere but incredibly inconsistent follow-thru »

First, we love the Fairmont, this property, and the potential experience it can provide to guests. The grounds are incredible, the vibe is pretty serene, and its all very charming. However, we were incredibly let down by the inconsistent service and inefficiencies on display throughout by the staff. The high level is that it was clear that staff was under-trained, sometimes rude and short, and probably over worked. We frequently had slow service in the bar and restaurant where we'd go 20 minutes at times before anyone would check on our table. One morning we went for breakfast at Sante, were immediately seated, and then no waiting staff came by. After 18 minutes (I timed it because it was incredible), we went to the host and asked if we could get a server. A waitress then came over and said no more than 2 sentences to us to get our food and drinks going. Short and uninterested is how I'd describe her approach. That said, she was probably stressed because there were far more patrons than staff to capably manage that morning, so not all her fault. There are a couple of other examples I'd be happy to share but it was definitely a let down and disappointment. Thanks, Ryan 72…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan K., Thank you for taking the time to share your comments concerning your stay at the Fairmont Sonoma Mission Inn & Spa. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you so much for providing your phone number and willingness to discuss your stay with me and the challenges you faced. I did just leave you a voicemail and hope to speak with you soon. Sincerely, JoAnn Lenhardt Director of Operations

Steve Couples - 12/07/2019 AccorHotels certified review
« Terrible Meal! »

OK room, ridiculous resort fees and we had to leave our meal before the end because each of the courses were so bad. Will not be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short with your experience at Santé for dinner. To hear that the food was not up to the standards they should be is very upsetting to hear. I would greatly like the opportunity to speak with you to get more information regarding your meal so that I may be able to bring it back to the team and ensure it does not happen again. You can contact me at br… or (7… Thank you for yourr time and I look forward to speaking to you more about your experience in Sante. Sincerely, Bryon Herman Director of F&B Venues

Anonymous Business - 11/07/2019 AccorHotels certified review
« CEO »

It was a quick trip so didn't have the opportunity to use the spa or pool facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. We are glad to see that you enjoyed your stay and very much look forward to welcoming you back during your next visit to Sonoma wine country when you can better enjoy our spa and other resort amenities. Thank you again for staying with us! Sincerely, Brad Campbell Assistant Front Office Manager

R Couples - 11/07/2019 AccorHotels certified review
« Nice hotel with many little issues. Not Fairmont standards »

Pool was foggy. That is an algae bloom. Refrigerator in our cabana was broken and drinks were warm. Staff was however awesome in bringing us ice and glasses. Bathroom sink drain closed and didnt lift

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin W., Thank you for taking the time to share your comments concerning your stay at the Fairmont Sonoma Mission Inn & Spa. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I am sorry to hear about your experience out at our pool, regarding your cabana fridge not working and the color of the water in the pool. I can ensure you that we do not have algae in our pool, we take the cleanliness of your pool very seriously to ensure it is clean and safe for all our guest. The color you noticed is from the pool lining that has faded throughout the years mixed with the natural spring water, it sometimes gives off that green color. I am terribly sorry to hear about the fridge being broken, however I am happy to hear that the staff was so helpful with getting you cold beverages and ice. We will be sure to take your review back to the team as a learning tool to ensure this does not happen again. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Bryon Herman Director of F&B Venues

John D. Families - 10/07/2019 AccorHotels certified review
« Great property with something for everyone »

This is a great property with something for everyone. Our family of four needed a quick local getaway for the Fourth of July holiday and the Sonoma Mission Inn seemed like the property that fit what we needed. We arrived around 3 pm and It took longer than we expected to check in but we finally got a room around 5pm. It did take us 3-4 times of asking what is taking so long. When we arrived at the room it was clean and well appointed. We decided to go check out the pool but it was cloudy looking and crowded so we chose to go have dinner instead. The next day my wife and I had massages at the spa and it was a great experience. The only downside was they only allow adults 18 and older so our two teenagers couldn't experience the same great facilities at the spa. The teenagers did enjoy playing at the new bocce ball court and other games on the property. Overall a good experience but we probably will only go back as adults only next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John d., We very much appreciate your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saleem Zidan, Director of Housekeeping

Jason Couples - 10/07/2019 AccorHotels certified review

Really nice time. Loved the property. Room was nice but felt a little outdated. Service overall was good but there were some areas that were not quite up to the level they should be for a premier property. The area that stuck out the most for improvement was just making sure the property was completely clean and tidy. Examples where this didn't happen was that I saw cigarette butts, random empty plastic cup, etc. in a few places (near benches etc.) that did not get cleaned. Another example, an empty wine glass was left in the fire pit area for more than 24 hours. Basically need grounds staff to be constantly doing walk arounds to look for these things and clean them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments and time to complete the survey regarding your stay at the Fairmont Sonoma Mission Inn & Spa. It is always a pleasure to receive feedback. I am excited to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the cleanliness of the property, please accept my sincere apologies. Rest assured internal follow up will take place, as the cleanliness of both our rooms and hotel grounds is key to our success as we strive to be the destination in Sonoma! Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Sincerely, Justin Keenan Housekeeping & Laundry Manager

Richard S. Families - 10/07/2019 AccorHotels certified review
« Frustrating »

When we arrived the valet area was chaos. There were many people milling about and many cars parked in the roundabout and no visible signs and no visible hotel staff so we weren't sure what to do to get valet parking. We finally just parked and came in to reception. The reception area was poorly marked and, again, a group of people were standing around and there was only one person at the desk helping a woman who clearly had some serious questions as she was there for about 20 minutes. When I finally got to the desk i was told our room wasn't ready (not a big deal since we were early). We went downtown for a bit, when we returned we were able to get the car taken by a valet and went in to reception. The person in front of me had some serious problems and was asking that his reservation be cancelled and money refunded. The reason this impacted me is that the two people at the desk were helping him while I stood there without even being acknowledged. I finally received my key and directions to the room. Later we found out that we were supposed to have been offered a complimentary glass of sparkling wine. We were never offered that. When we got to the room there was a worker cleaning the fireplace. We said hello and he asked if he could finish, we said yes but that cleaning left a lot of dust and smell in the room. Then we found that one of the doors to the cabinet where the coffee and wine was literally ripped off the hardware and leaning in the opening. The man who delivered our luggage saw this and was appropriately concerned. I told him we were there for just a day and we didn't want to be bothered with repair people during our stay. Within ten minutes of him leaving a repair man showed up as we were changing for the pool. He took a look and then left returning again after a bit. We had brought our daughter along with the idea she would sleep on the pullout bed. We pulled it out before going to dinner and saw that there was a single sheet on the bed. I assumed there would be a turn down service so we left the bed like that thinking housekeeping would make up the bed. They did not. When we went to make up the bed we found that there was no additional sheets so we had to call for someone to bring us sheets and a blanket. I understand that things like this happen but, when you are paying as much as we did for that room and the hotel, you expect a much, much better treatment. The hotel is beautiful and we enjoyed our stay but there were way too many frustrations for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard S., Thank you for choosing Fairmont Sonoma Mission Inn & Spa during your most recent trip to the area! We truly appreciate that you took a moment to fill out our guest satisfaction survey as it provides us with a clear understanding of how we are performing in the eyes of our valuable guests. Please accept my sincerest apologies for all the issues that you experienced while you were our guest,. This is not indicative of the services that we pride ourselves on providing. From arrival to departure, it is our goal to ensure that we provide you with a high level of service and comfort. It seems that we have failed in this regard and I sincerely apologize for our shortcoming for this stay. Should your travels bring you back to the Sonoma area, please contact me prior to your arrival next time so that I may personally look after your reservation. I am more than happy to be your personal point of contact at our hotel. Sincerely, Saleem Zidan, Director Of Housekeeping

Jeannine Couples - 10/07/2019 AccorHotels certified review
« Facility grounds are beautiful – accommodations are not! »

General pool with children is nice – better if you have a cabana. Service is lacking at the cabana. Went to the pool bar and was told we would receive service directly in our Cabana. Waited 1 hour and 25 minutes for service. Actually had to call the hotel to get service in our cabana. Spa pool much nicer. In general, this facility lacks the Fairmont Flare. Grounds carry this hotel - Rooms are in poor condition. AC did not function well, faucets leak, carpets dirty. In general - the hotel is run down. The grounds carry the ratings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeannine K., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies regarding your experience at the pool and the long wait in your cabana for service. By all means that is something we never want to happen to our valued guest and not the service we try to give. I can ensure you that we have taken your review back to the team and used it as a learning point to ensure that moving forward this does not happen again. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Bryon Herman Director of F&B Venues

Tom D. Couples - 10/07/2019 AccorHotels certified review
« Checked out early »

From before we arrived it was chaos. There was a problem on your end with my reservation that took 20 minutes to fix, your parking was a mess, check in was a problem. After that we cancelled our second night and went elsewhere - even that change was made difficult by front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Sonoma Mission Inn & Spa. We are truly sorry to see that your stay fell far from your expectations which resulted in your early departure from the resort this past week. This is certainly a last resort outcome which we would wish not to see happen. I would like to express my deepest regret about this situation and see if there is anything further we may be able to do to make amends. Sincerely, Brad Campbell Assistant Front Office Manager

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