Hotel - Fairmont Empress
Fairmont Hotel Fairmont Hotel

Fairmont Empress

4.5/5 7,444 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 11h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)


  • 1 restaurant(s)
  • 3 bar(s)

Business services

  • 14 meeting room(s)
  • Conventions hotel
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Hotel location

Companies and event centres nearby

Exhibition and convention centre


Your meetings and events

The Fairmont Empress offers world-class luxury accommodation, cutting-edge meeting facilities and professional staff backed by nearly a century of expertise.Attached to the Victoria Conference Centre with over 50,000 square feet of meeting space and overlooking Victorias spectacular Inner Harbor.Our elegant chateau-style resort captures the grandeur and elegance of a bygone era, while her facilities and services meet the needs of todays traveler.

Fairmont Empress Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BENGAL ROOM 0 m2 0 m 0 0 0 0 100
JAMES BOARDROOM 0 m2 4 m 0 0 20 0 0
LIBRARY ROOM 0 m2 0 m 0 0 16 0 0
RATTENBURY 0 m2 0 m 0 50 50 0 170
RATTENBURY A 0 m2 4 m 0 20 32 0 110
RATTENBURY B 0 m2 4 m 0 22 22 0 60
ROSE GARDEN 0 m2 0 m 0 0 0 0 0
SHAUGHNESSY BALLROOM 0 m2 0 m 0 30 40 0 180
VERANDA 0 m2 0 m 0 0 0 0 60
BLANSHARD SUITE 39 m2 2 m 0 0 10 0 0
DOUGLAS SUITE 39 m2 2 m 0 0 10 0 0
HELMCKEN SUITE 39 m2 2 m 0 0 10 0 0
PALM COURT 203 m2 5 m 0 0 0 0 80
CRYSTAL BALLROOM 423 m2 6 m 0 50 70 0 320
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 464 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 7,444 reviews

Our guest reviews for
Fairmont Empress

100% genuine reviews from our guests

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Anonymous Business - 10/06/2019 AccorHotels certified review
« Comfortable and convenient stay »

Service at the hotel was great — room service attendants were excellent. I did not particularly enjoy my room though as it was small and off to the corner of the hotel — it was room 667.

Anonymous Families - 10/06/2019 AccorHotels certified review
« Beautiful hotel »

Other than not being able to check in until 7:00 pm the rest of the stay was lovely.

Margo5705 Business - 10/06/2019 AccorHotels certified review
« Nice hotel in great location with great amenities »

Stayed for a business conference. Staff were very professional. Rooms were nice and food was really good, especially give the size of our conference.

Josee S. Business - 10/06/2019 AccorHotels certified review
« Excellent staff. »

Front desk staff were friendly and helpful. I had forgotten my phone at an offsite restaurant and they had the car take me back so that I didn't have to walk by myself at night. Cleaning staff always said hello and wait staff were attentive and courteous.

Patricia N. Couples - 10/06/2019 AccorHotels certified review
« Let down you our accommodations. »

After staying at the Fairmont San Francisco with a gorgeous view of the bay and Alcatraz I expected a better view than a brick wall at the Empress for twice the money and two nights. Total let down. And traversing all the hallways to get to said room was even more disappointing. We won’t be back.

Conference Business - 10/06/2019 AccorHotels certified review
« Good and Bad »

Honestly the first night of three was awful. I was in a room by the elevator and the elevator button was stuck, it rang every 5 mins for 3 hours. I called the front desk a couple of times and someone did come up at 11pm with a hammer with no luck. Finally at 1am I went down to the lobby in my pajamas to show them how tired I was and it was finally fixed. A little too late for my 6am wake up call though. The other two nights I was there were great.

Patrick J. Couples - 09/06/2019 AccorHotels certified review
« Very nice upscale hotel »

Very comfortable and quiet.

Chm Business - 09/06/2019 AccorHotels certified review
« My feedback about the "software" and "hardware" »

Let me begin with the "software" and by that I mean the way the staff dealt with me. Checking in was such a smooth and enjoyable experience. I must commend Justine at the check-in counter who was courteous, helpful, and efficient. Her gentle demeanour and smiles were commendable. Equally commendable were the servers in the restaurants and in one of the halls during our convention's dinner. They were efficient and anticipated my needs. Lastly, I should also The parking attendant was also super nice and made life easy for me by giving easy to follow instructions on how to get to the underground parking. Now for the "hardware" part: The place is 10 of out 10 in terms of cleanliness. The only challenge is finding my way from the reception/lobby to the conference centre which was not straightforward as I had to go through the restaurant. Not a big deal though.

Gayle H. Friends - 08/06/2019 AccorHotels certified review
« Best ever »

It was everything I could ever hope for, great staff, quiet, wanted to take the bed home with me, food was excellent, great views, easy access to wherever we wanted to go, very clean.

Jeff Couples - 08/06/2019 AccorHotels certified review
« Great experience »

Great service, comfortable rooms, outstanding location.

W. R. L. Families - 07/06/2019 AccorHotels certified review
« Our room was dirty--Hotel was very noisy in our hallway from your turndown people »

Our rooms were both dirty (540 & 536)--not cleaned well at all. Most fixtures were very dusty and our carpet was not cleaned from previous guest crumbs & stuff on floor of 536. The turn down service person was slamming doors 2 days during our stay and we could not get any rest. The Veranda Cafe was visibly dirty and the food was cold and not good. The Q had great breakfasts--we had the lamb dinner on Sunday and the lamb was cold, the rack of lamb was not good but the roast leg of lamb was tasty. The service was great in the Q. We must say that the Views were Great from both our rooms.

Crystal Friends - 07/06/2019 AccorHotels certified review
« It was fine. »

Our experience was great, however we had issues with our room. It was not prepared for four people (i.e. missing robes, slippers, toiletries, etc) even though we expressed beforehand there would be four staying in the room. The telephone in the room was broken so we had weren't able to call concierge, and this got annoying when we needed to bring our car around. We were also intimidated by a security guard that told us we would be charged an extra fee for a noise complaint at 10 p.m., even though we were just watching TV and had not received a warning beforehand.

Artie C. Couples - 07/06/2019 AccorHotels certified review
« A wonderful stay! »

Staff and property informative and top notch. Breakfast @ the "Q" exceptional. Looking forward to our next visit.

Maggie H. Families - 07/06/2019 AccorHotels certified review
« Beautiful location and service. »

My only disappointment was to pay for ocean view room (5th) floor and have only the barest peek at the ocean if I semi squatted to look through the concrete railing of an old balcony. Other than that the food, service and room were fantastic.

Byron K. Couples - 07/06/2019 AccorHotels certified review
« Lovely, lovely, lovely! »

Great property, great people, in great surroundings.

Terry R. Friends - 07/06/2019 AccorHotels certified review
« Wonderful Service »

I booked four rooms for my friends. We had a wonderful stay. 8 happy Ladies. High tea was awesome but I sincerely felt it is overpriced. The service from bell captain to room service was awesome

Kendal O. Couples - 07/06/2019 AccorHotels certified review
« Very nice »

I always enjoy staying with this chain. The staff is very helpful and friendly

I. G. Couples - 07/06/2019 AccorHotels certified review
« Our stay was enjoyable. »

The hotel was well-located, the staff were uniformly helpful and pleasant, the restaurant was quite good, and Victoria was wonderful. We came for the GFOA BC convention, and stayed a couple of extra days, which were well worth it. The convention was very good, and the extra two days were very nice.

Colleen H. Families - 07/06/2019 AccorHotels certified review

Unsatisfied with my room. Not worth the amount I paid for it.

Anonymous Couples - 07/06/2019 AccorHotels certified review

I don’t make a lot of money for work so it was a real treat to go to the empress to surprise my partner. I was a bit disappointed that half our view was of the hotel itself and the rooms small. Negative aside, your staff was wonderful to me and even super helpful when i had to readjust plans

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