Hotel - Swissôtel Lima
Swissôttel Hotel Swissôttel Hotel

Swissôtel Lima

4.7/5 2,763 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool (Paying)
  • Fitness centre
  • Massage

Catering

  • 5 restaurant(s)
  • 1 bar(s)

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Your meetings and events

Swissôtel Lima is the best destination for corporate or private events with 12 meeting rooms strategically located on one floor.Suitable for social/cultural events, meetings, VIP business functions conferences, weddings or products presentations.

Swissôtel Lima Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
INKA I 54 m2 3 m 50 25 0 30 40
INKA II 54 m2 3 m 50 25 0 30 40
INKA III 54 m2 3 m 50 25 0 30 40
INKA IV 54 m2 3 m 50 25 0 30 40
INKA V 54 m2 3 m 50 25 0 30 40
NAZCA II 65 m2 3 m 50 25 0 30 40
NAZCA I 98 m2 3 m 100 35 0 45 56
GRAND SALON III 182 m2 5 m 170 0 0 112 150
PARACAS II 241 m2 3 m 220 70 0 120 200
GRAND SALON II 325 m2 5 m 320 0 0 192 250
GRAND SALON I 333 m2 5 m 320 0 0 192 250
PARACAS I 377 m2 3 m 450 90 0 220 300

Our rooms

Our rooms and suites have large marble bathrooms, minibars and coffee making facilities. In addition, we offer several pillow options according to the tastes of our guests. In the same way, the hotel has rooms for guests with physical limitations.

  • 345 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Coffee/tea making facilities
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating 2,763 reviews

Our guest reviews for
Swissôtel Lima

100% genuine reviews from our guests

Find out more
Michelle Families - 09/09/2019 AccorHotels review
« Well appointed and great staff »

We had planned this a treat after some trekking and travelling. Well appointed rooms, great food, and friendly staff. The beds were a welcome treat after tents and hostels!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Michelle V., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Nikola Business - 31/08/2019 AccorHotels review
« Fabulous »

We love the Swiss! The hotel is always clean and smells nice. But my favorite part of the Swiss is your staff, they are the best!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nikola H., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers. If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Donald B. Business - 30/08/2019 AccorHotels review
« Excellent as always, always a pleasure to stay at the Swissotel Lima »

Excellent because of the unique experience and environment of the Executive Lounge. If I could change anything ......wish there was a little more variety with the cooked breakfast, it becomes a little tiring during a stay of several days. 3 types of eggs etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Donald B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We appreciate any constructive feedback as this allows us the opportunity to improve our services for our valued guests. It is always to have you with us and we hope to see you again soon for another great journey with us. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Álvarez A. Business - 27/08/2019 AccorHotels review

Great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A. A., Thank you for taking the time and trouble to complete a survey following your recent stay at Swissotel Lima We are delighted that you enjoyed your stay with us and very much look forward to warmly welcoming you again to Swissotel Lima in the near future. Yours sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Business - 17/08/2019 AccorHotels review
« Good customer service but some problems with the room »

As always customer service was great. However, upon checking in I had to switch rooms twice to get a room that was clean and acceptable. I re-checked into the hotel a few days later and my room was okay but the shower water temperature did not work. I love Swiss Hotel and have stayed there for over 20 years but the hotel rooms are becoming old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aaron S., Thank you very much for taking the time to share your comments with us . However, it was extremely disappointing to hear of the problems that you encountered. As you may noticed through all these years, our aim is to deliver the best service to all of our guests, and your experience, is most untypical of our usual high standards. Please be assured that we will be looking into the issues raised in your feedback and we will take the actions to ensure that there are no further problems. I profusely apologize and deeply regret the impact this had on your stay, nevertheless, we appreciate your feedback because it is an invaluable tool to improve in search of excellence. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Xavi Business - 13/08/2019 AccorHotels review
« Good »

Everything was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers. If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

H. B. B. Business - 13/08/2019 AccorHotels review
« All my needs were met through your very professional staff. »

Friendly staff were always helpful. Very good restaurant options. Very good range of guest services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bruce B., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Michael W. Couples - 28/07/2019 AccorHotels review
« 4 day stay at the end of of our Peru adventure »

Thoroughly enjoyed every moment in this truly 5 star luxury hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. w., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sasha García-Zapatero Swissotel Lima

Prem Business - 22/07/2019 AccorHotels review
« Pleasant Stay »

Staff, food, ambience all top class.. happy customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Prem S., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers. If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Joel P. Business - 22/07/2019 AccorHotels review
« CEO »

Great service from all members of your staff. The facilities were beautiful and the rooms large and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Joel P., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Cyberstud Business - 22/07/2019 AccorHotels review
« A Hotel that lives us to its reputation »

When it comes to customer service, this place rocks. For example, I sent an email to the concierge desk the manager MArtin Carbajal made it a point to send the printed boarding passes to the room. The other person I would like to recognize is the staff in the breakfast cafe, was Franklin Tuesta who took the time to know which side of the table I sit, what my coffee choice is and also made sure the place was set to my taste. This is a really amazing. The rooms we well appointed, and was cleaned very well every day !! Best hotel in Peru to stay, and is about $3-$4 via uber to get to MiraFlores and some of the great restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Neeraj S., Thank you for choosing Swissôtel Lima for your recent travel to Lima. Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. Thank you very much for your preference and recommendation to future travelers. If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Josefina M. Business - 22/07/2019 AccorHotels review
« was very good »

was extremely Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Josefina m., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

Anonymous Business - 19/07/2019 AccorHotels review
« The staff was amazing. »

Everyone at the hotel was extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Terese F., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page : https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Anonymous Business - 19/07/2019 AccorHotels review

The facilities of the room and the food were excelent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Marcela P., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Anonymous Business - 18/07/2019 AccorHotels review

Gentle staff, excellent food and great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Vania F., We appreciate the time you took to leave your impressions on your recent visit to Swissôtel Lima. It is a pleasure for us to read that you had an excellent experience due to passion for perfection showed by each member of our staff, and also because of the great food we offer in each of our four restaurants. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Looking forward to accommodating you again in a future business or pleasure trip! Sincerely, Ana Maria Prias Assistant to the Director of Operations

Oscar M. Business - 17/07/2019 AccorHotels review
« Good experience but you can improve.. »

This experience was good, however, I expected more from your experience and attention with the host. I arrived on Sunday morning, and I lost my baggage with the airline, I don't receive any help before a stressful trip, or a warm welcome. So the employees at the hotel only follow the guides to give a room until 1 pm or pay a fee to access the room, I focus in this point because your hotel should be remembered by experience.... In the other hand, The quality of the room, and meals was excellent with good services, but could

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., My name is Lynn Achtar, I am the Front Office Manager at Swissotel Lima. I would like to thank you for taking the time to answer our survey. I understand the difficult situation you had with your luggage at the airport and the perception upon your arrival; I express my sincere apology if my team didn’t offer you the assistance you deserved. Our check in time is at 15:00 hrs and we can offer early check in upon our availability. Nevertheless Mr. M., I have read your comments with great concern, and we regret to hear of the unpleasant experience you have encountered during your arrival, because at Swissotel Lima, we take pride in our genuine hospitality and we are constantly improving the quality of our services in order to have satisfied guests, but in your case, we feel that we have failed and we do not wish you to keep a bad impression. We hope that you will allow us the opportunity to serve you again in the near future and to demonstrate the service standards for which Swissotel Lima is known for. Please contact me directly whenever you would like to visit us again in order to have everything ready for your arrival. We hope to welcome you back again. Kind Regards, Lynn Achtar Front Office Manager

Karen Business - 15/07/2019 AccorHotels review

Great experience... hotel was very nice, well located, great breakfast and services. Was there for a workshop, hardly left hotel ( meeting room where really nice, as well as lunch and coffee services).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Karen C., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the TripAdvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Ameetha P. Business - 09/07/2019 AccorHotels review
« Miss »

Short business trip, breakfast was good. Overall everything was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ameetha Devi P., Your comments are very kind, we are so happy to know that you enjoyed your stay with us. Our mission is to try to exceed the expectations of our guests and to make them feel at home, in this case the objective was achieved and that satisfies us. Thank you very much for your preference and recommendation to future travelers and If you allow me, I would like to invite you to share your comments with other travelers around the world by posting a review on the Tripadvisor web page: https://www.tripadvisor.com/UserReviewEdit-g294316-d301608-Swissotel_Lima-Lima_Lima_Region.html Thank you again for sharing your experience, and we certainly look forward to hosting you again in the near future. It was a pleasure to serve you. Warm regards, Ana Maria Prias Assistant to the Director of Operations

Daniel D. Business - 08/07/2019 AccorHotels review
« Facilities ok. Unhelful and un accommodating staff »

The facilities are ok, but your staff lack empowerment to resolve issues. they are unhelpful and pretty useless to solve any issue. I had to ask for the Manager on Duty to be able to resolve my issue, which she did immediately and efficiently. but it took me for me to talk to some 6 other employees and scream quite a bit until i got to the MOD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., My name is Lynn Achtar, I am the Front Office Manager at Swissotel Lima. I take this opportunity to thank you for taking the time to answer our survey. We value this information as it helps us to improve our service. Please accept my apologies for the inconveniences you experienced before you got in contact with our Manager on Duty, this is clearly not the kind of memory we want our guests to have of our hotel. Our colleagues are consistently trained to provide unparalleled service. I will certainly share your comments with our associates because these observations do serve as well to learn about our weaknesses and to improve quality of service provide to our guests. Please contact me directly whenever you would like to visit us again in order to have everything ready for your arrival and to make you feel at home. Hope you can allow us the opportunity to serve you again in the near future and to demonstrate again the service standards for which Swissotel Lima is known for. Sincerely, Lynn Achtar Front Office Manager

A F. H. B. C. T. M. F. T. S. Couples - 04/07/2019 AccorHotels review
« A luxury hotel but charges too much for car s. »

The hotel in itself was perfect with multiple restaurants on the property. The food was great, bed very comfortable, and room very clean. It is convenient to offer local tour car s. but charges almost 4 times more than an outside taxi. Don’t use the hotel taxi service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Qi J., We very much appreciate your comments regarding your stay at the Swissôtel Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our s.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Prias Assistant to the Director of Operations

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