Hotel - Swissôtel Makkah
Swissôttel Hotel Swissôttel Hotel

Swissôtel Makkah

4.3/5 4,103 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
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Ramadan check in time: 18:00.

Hotel location

Your meetings and events

Swissôtel Makkah Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 32 m2 0 m 0 0 0 0 0

Our rooms

  • 1,487 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,103 reviews

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more
Ashfaq A. Families - 06/07/2019 AccorHotels certified review
« In breakfast mr fsisal give us a very best service i am very impressed with Faisal service »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashfaq A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tyro Couples - 04/07/2019 AccorHotels certified review
« Great location great service »

This was fourth time in Swissotel. We like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 03/07/2019 AccorHotels certified review
« Very frustrating and I was cheated on the booking »

I booked a room for 2 adults plus 2 children They said there is only 2 beds in the room They made me pay extra $580 for 2 beds. Very bad experience. Also they make you come out of your room to go to the basement level to give permission for your driver to come pick you up from the hotel. They will not take this on the phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muftisaadat F., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Muhammad I. Families - 03/07/2019 AccorHotels certified review

I complained for dripping ceiling of the washroom. No one responded. There was a mess and unhygienic environment in the washroom due to this. Cost is not worth the comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad I., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tariq F. Families - 30/06/2019 AccorHotels certified review
« Tariq F. »

Comfortable and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tariq F., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Shabbir Families - 27/06/2019 AccorHotels certified review

Great hotel, easy access to jabba, friendly staff except since my travel agent forgot to add my Accors membership number I had very hard time to change , that was main reason I got membership and I stay at Accors properties in Makka and Madina..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shabbir Y., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

K. Families - 27/06/2019 AccorHotels certified review
« Good »

I like the calm and cosy environment. I highly appreciate the well behaved well mannered and welcoming staff from the number 1 person I met to the number last person I came across. In restaurant area Mr. FAISAL was extremely nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erum K., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

R P. Families - 27/06/2019 AccorHotels certified review
« Had an amazing time would love to visit again God willing »

Enjoyed it rooms were clean reception was very accommodating. Breakfast was very well caterd .a prayer Mat and times of prayers would really be helpful in rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ridwaan p., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nasser Families - 26/06/2019 AccorHotels certified review
« Worthy »

suite and room are excellent and room service too The thing annoying was elevators ,, specially when we want go to Ground floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dr. M. A. Families - 23/06/2019 AccorHotels certified review
« Best hotel in Haram & Accessible. »

It was nice staying with family at your hotel. If you can add some Pakistani food for your breakfast menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Mehjabeen A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sara A. Families - 22/06/2019 AccorHotels certified review
« Amazing »

An beautiful experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Asmaa E. Families - 22/06/2019 AccorHotels certified review
« not bad but i will never come repeated it again »

*the bathroom wasn’t clean and some old but the furniture and room service are good *the breakfast was so bad with very little varieties

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed e., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Families - 20/06/2019 AccorHotels certified review
« Great clean hotel in an excellent location »

Very satisfying stay with only one concern which is to do with the housekeeping staff which was neither helpful nor friendly specially to old aged people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Al-qahtani Families - 20/06/2019 AccorHotels certified review
« Very good »

Everything Was good but air conditioning can’t turnoff just makes down or up my baby sick from it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shabeeb A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Zeeshan Families - 19/06/2019 AccorHotels certified review
« Just okay »

Room was dirty nd bathroom was small,over priced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zeeshan R., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mhd A. C. Families - 19/06/2019 AccorHotels certified review
« very good hotel »

It was comfortable Umrah trip , everything arranged fastly except checking out , and the hotel should have a free parking for guest car and the parking rate should be included with room rate , and to pay 200SR for one night for car park , its so expensive , and to pay 190 SR for my 2 guest to drink tea with me in breakfast resturant is too much too , ( I had one guest with his daughter 11 years old ) they charged me 190 SR for both ,its unbelievable . the hotel administration should care about these problems and solve it .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mhd Ayman C., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mohammed S. Families - 19/06/2019 AccorHotels certified review
« Umrah »

Lack of communication, coordination and execution within Swissotel staff, departments and often no results. We have to submit our request multiple times for certain room type and repaur, maintenance, supplies and often started all over again every time we talked to new staffer who often defended he just started and nothing in the system. Worst experience with Security when tgey didnt allow our transoortation despite tge fact. Vehicle num we was given by Chief Executive Concierge which delayed us by an hour. Staffers, Zayed, Abdullah, Basit, Fahad, Ahmed, Ameer and we been bugged for check out day early. Staffer actually came to my Mother's (86 yr) room 221 and said She had 5 minutes to vacate room. Mr. Maqsood had been advised and he confirmed that our rooms been extended thru 6/17 check out. He did all he could but terrible experience with reception, housekeeping, security. Room 204 and 4001 was booked via Swissotel Hotel Website, room 221 via travel agent, and upgraded to 4028 via reception paid additional SAR275 per night, on top of SAR680 to travel agent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed S., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Kubrat Families - 19/06/2019 AccorHotels certified review
« Ms Olalabi »

Not too bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adijat A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Zaakira A. Couples - 18/06/2019 AccorHotels certified review
« Mrs Zaakira A. »

Check in was super efficient Our stay was very pleasant The restaurant served a fabulous breakfast Overall it was a very pleasing experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zaakira A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Javed Families - 18/06/2019 AccorHotels certified review
« Good »

On the whole it was a pleasant experience with good mattresses and clean towels. But the breakfast could have been better with different varieties instead of having just cakes and bread

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javeed A., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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