Hotel - Swissôtel Makkah
Swissôttel Hotel Swissôttel Hotel

Swissôtel Makkah

4.3/5 4,137 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
  • Parking
    • Parking - Valet On Request
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
See all services

Ramadan check in time: 18:00.

Hotel location

Your meetings and events

Swissôtel Makkah Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 32 m2 0 m 0 0 0 0 0

Our rooms

Classic Room - The spacious and stylishly-designed Classic Room exudes an air of elegance and tranquillity that charms the most discerning guest.Our Classic Room promises to delight both leisure and business guests with a melange of amenities and warm service.

  • 1,487 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Baby bed
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,137 reviews

Our guest reviews for
Swissôtel Makkah

100% genuine reviews from our guests

Find out more
Kamarul H. B. H. Couples - 12/09/2019 AccorHotels review
« Very gud »

Fast check in, nice room n all the staffs very polite. Will definitely stay in yr hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamarul Husni Bin h., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Ashwaq A. Families - 12/09/2019 AccorHotels review
« Good »

My stay was really good, except I had a few issues with the cleanliness of the bathrooms, sadly your house keepers need to do a better job at cleaning the bathrooms, I also had an issue about not having boxes of tissues when I came in, so lack of tissue is a problem, but overall everything was good. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashwaq A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Mohomed S. Families - 11/09/2019 AccorHotels review
« Excellent »

It was a great experience staying at your hotel. Firstly it was very close to haram. Also al ruwad restaurant was very nice. Wide variety of dishes to select from made u at home feeling. Also the staff at al ruwas was very nice and helpful. Room are also clean and pleasant. Overall me and my family had a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear s. H., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Khalid Couples - 11/09/2019 AccorHotels review
« Great Hotel, location and resturant! »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khalid A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Mohamed A. Couples - 11/09/2019 AccorHotels review
« شكوى »

Al salam alaikm The hotel was clean and the staff was nice and kind. Except when we checkout we ordered a car to airport from the day before for airport transportation it should reach at 1:30 in the next day however it became 1:50 and we didnt have any transportation to airport and they kept saying that car need only two minutes to come. My solution was to find a taxi from outside to reach the airport in time, we reached the airport late thank to allah that we checked in online for the seats and we have to drop our bags only. They took long time to give us our money back.also the car outside the hotel is much cheaper than the hotel car even the bag staff said that its better to have car from outside the hotel. السلام عليكم تقيمي لنظافة الفندق ومعاملة العمال في الفندق ممتازة، ولكن في نهاية رحلتنا قمنا بطلب سيارة لايصالنا الى المطار يوم قبل رحلتنا وتم دفع المبلغ كامل في اليوم السابق لرحلتنا الاتفاق كان ان يكون السائق موجود الساعة ١:٣٠ ولكن حتى الساعة ١:٥٠ السائق لم يحضر والاستقبال والشركة اخبرونا انه يحتاج الى دقيقتان للوصول ولكن لم يصل فكان الحل انه أاخذ السيارة من الخارج وابحث عن سائق اخر فقاموا بتاخيرنا عن الطائرة والمطار وسعر السيارة في الفندق اغلى من سعر السيارة خارج الفندق. حتى عمال حمل الحقائب في الفندق يقولون من الافضل اخذ سيارة من خارج الفندق.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed A., We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely,

Anonymous Solo - 09/09/2019 AccorHotels review
« Great Stay »

Great hotel with great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Faisal A. Couples - 03/09/2019 AccorHotels review
« Perfect stay for a spiritual journey »

Lovely room with an amazing Kaaba view that you will never get tired of. Delicious breakfast. Amazing staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faisal A., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future.

Anonymous Couples - 02/09/2019 AccorHotels review
« Short sweet memorable stay »

The room with kaaba view was breathtaking, definitely will try to come again, in sya Allah..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mardyiana M., Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Savoy in the near future.

Bandar Families - 30/08/2019 AccorHotels review
« Excellent »

It was a very nice time I spent in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bandar A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Mohammed S. Families - 31/07/2019 AccorHotels review
« The suite was excellent but the staff (reception, manager in the reception) and service were terrible, I will never go or recommend this hotel for the very bad customer services »

We were informed that the check-in time is 5 pm, so we waited at our home in Jeddah since morning instead of go and wait for the check-in time at hotel. we arrived to the hotel at 6:00, but they said that the suite is not yet ready, and they need more than 1 hour until 7:00 pm to clean and give to us!!!! If you already give a very late time for the check-in, then why the room was not ready?! The staff were not professional, and their manager was the worst actually. Their manager (has a dark skin) said he will solve the problem, and asked us to go with him, so we all went with him to the room, he opened the door and asked us to enter saying that he resolved it, but when we entered we found that it's a single room not a 2 bed-room suite, so he said yes, wait here until your suite is ready after one hour, and closed the door on us and disappeared!!!! He put 6 family members with children in a one single bed and disappeared! What a professional solution by a respectful and reputable hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heba Bakhit N., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ashfaq A. Families - 06/07/2019 AccorHotels review
« In breakfast mr fsisal give us a very best service i am very impressed with Faisal service »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashfaq A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tyro Couples - 04/07/2019 AccorHotels review
« Great location great service »

This was fourth time in Swissotel. We like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 03/07/2019 AccorHotels review
« Very frustrating and I was cheated on the booking »

I booked a room for 2 adults plus 2 children They said there is only 2 beds in the room They made me pay extra $580 for 2 beds. Very bad experience. Also they make you come out of your room to go to the basement level to give permission for your driver to come pick you up from the hotel. They will not take this on the phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muftisaadat F., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Muhammad I. Families - 03/07/2019 AccorHotels review

I complained for dripping ceiling of the washroom. No one responded. There was a mess and unhygienic environment in the washroom due to this. Cost is not worth the comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad I., Thank you for taking the time to tell us about your experience at the Swissôtel Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tariq F. Families - 30/06/2019 AccorHotels review
« Tariq F. »

Comfortable and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tariq F., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Shabbir Families - 27/06/2019 AccorHotels review

Great hotel, easy access to jabba, friendly staff except since my travel agent forgot to add my Accors membership number I had very hard time to change , that was main reason I got membership and I stay at Accors properties in Makka and Madina..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shabbir Y., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

K. Families - 27/06/2019 AccorHotels review
« Good »

I like the calm and cosy environment. I highly appreciate the well behaved well mannered and welcoming staff from the number 1 person I met to the number last person I came across. In restaurant area Mr. FAISAL was extremely nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erum K., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

R P. Families - 27/06/2019 AccorHotels review
« Had an amazing time would love to visit again God willing »

Enjoyed it rooms were clean reception was very accommodating. Breakfast was very well caterd .a prayer Mat and times of prayers would really be helpful in rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ridwaan p., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nasser Families - 26/06/2019 AccorHotels review
« Worthy »

suite and room are excellent and room service too The thing annoying was elevators ,, specially when we want go to Ground floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dr. M. A. Families - 23/06/2019 AccorHotels review
« Best hotel in Haram & Accessible. »

It was nice staying with family at your hotel. If you can add some Pakistani food for your breakfast menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Mehjabeen A., We very much appreciate your comments regarding your stay at the Swissôtel Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates