Hotel - Swissôtel Merchant Court
Swissôttel Hotel Swissôttel Hotel

Swissôtel Merchant Court

4.5/5 6,375 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Korean

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness Facilities 24h/24
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 5 meeting room(s)
  • Conventions hotel
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Hotel location

Your meetings and events

Swissotel Merchant Court Singapores conference and event facilities include one ballroom and four meeting rooms, all located on the lobby level.The Merchant Court Ballroom is a column-less ballroom with floor-to-wall glass windows on one end. It is ideal for any event, be it conferences, weddings or product presentations.

Swissôtel Merchant Court Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAPLEWOOD ROOM 59 m2 3 m 30 0 0 18 30
ELMWOOD ROOM 75 m2 3 m 60 0 0 45 40
SANDALWOOD ROOM 96 m2 3 m 70 0 0 30 50
ROSEWOOD ROOM 98 m2 3 m 65 0 0 45 60
MERCHANT COURT BALLROOM 680 m2 0 m 0 0 0 0 0

Our rooms

  • 476 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating 10,656 reviews

Our guest reviews for
Swissôtel Merchant Court

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 6,375 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Karen P. Couples - 11/06/2019 AccorHotels certified review
« I had a wonderful stay and your accommodations helped. »

I had a wonderful stay at your hotel. Your staff was extremely helpful, especially Gobe, who we mentioned on Trip advisor. We enjoyed the accommodations and appreciated the mobile buddy to use around town for local calls. The breakfast was very good. I would recommend your hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Gobi have met your expectations. I have happily shared your praise with him. Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Anonymous Business - 10/06/2019 AccorHotels certified review

satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. O. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Carolyn B. Couples - 10/06/2019 AccorHotels certified review
« Fantastic hotel in superb location »

We were delighted to find that the management had noted that we were on our honeymoon. They provided an upgraded room and little touches like chocolates, flower petals and towel sculptures. The location of the hotel could not have been better - right on Clarke Quay and a few steps from the MRT. The pool area was lovely and every member of staff we encountered could not do enough for us. When we return to Singapore we will not consider any other hotel - this one was perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Curtis Business - 10/06/2019 AccorHotels certified review
« Great stay »

great stay. Only issue is that for breakfast the 2 bins with sausage and ham/potatoes don't work and food is cool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the cold sausage, ham and potatoes during breakfast with our Executive Chef. Thank you. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Hanny Families - 10/06/2019 AccorHotels certified review
« Nice hotel, great location »

It's my first time staying at Swissotel Merchant Court. The staff are so friendly and the hotel is very clean. It's just a few steps from Clarke Quay Central and Clarke Quay Riverside. It takes only a few minutes walking to Chinatown. The only weakness is the room size, it's a little bit small. But overall it's a pleasant to stay at Swissotel Merchant Court during my holiday at Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. As for your feedback pertaining to the room size, it is due to the architecture of the building that the room sizes vary slightly depending on the location within the hotel. Thank you for your understanding. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

G. B. Families - 10/06/2019 AccorHotels certified review
« Good experience »

Amazing Location, Great Staff... Room condition is satisfied me. If water pressure is good, it's better experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment on the water pressure with our Chief Engineer for rectification. Thank you. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Anonymous Business - 10/06/2019 AccorHotels certified review
« Great staff lovely seevice »

The room upgrade was very nice thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Michael T. Couples - 10/06/2019 AccorHotels certified review
« Great place for experiencing Singapore »

Relaxing and enjoyable. Loved the staff they all provided us with great service and made our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your preference for a separate shower (a room with a walk-in shower) for your future stays. Thank you. I am delighted to learn that otherwise you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Mark K. Business - 09/06/2019 AccorHotels certified review
« Returning home »

Staying at this hotel is rewarding The staff are friendly and remember you , they are very efficient and the place runs like clockwork

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Andrew S. Families - 09/06/2019 AccorHotels certified review
« Great »

Staffs are attentive and concern about customer needs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Anette Solo - 08/06/2019 AccorHotels certified review
« Nice break »

Very helpful and friendly staff. Really liked the wellness walk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations and that you enjoyed the wellness walk. My team and I are looking forward, dear Ms. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Anonymous Families - 07/06/2019 AccorHotels certified review
« Worst Experience »

The concierge was reckless enough to left one of my bags in the trunk of taxi, and that bag had my passport!! The check-in staff wasn’t helpful. It seemed like she wasn’t trained how to treat customers when they were in a serious situation like passport lost. I spent a lot of time and money trying to get the bag back (luckily, with all the help from my previous hotel, I finally got it back). Moreover, the room itself was small and had no view at all. Don’t understand how the hotel designed to have a room in blind-spot corner like that. The location of the hotel was good, only if you really want to stay in Clarke Quay area. However, next time I would not stay in this area coz it’s only have restaurants. I had better stay in Orchard area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to one of your bags together with your passport were left in a taxi. Upon your arrival our bellman had unloaded your two luggage, three shoulder bags and a stroller. Upon check-in, my colleague did not realize that the passport and bag were both left in the taxi, as she had understood that only a passport was left at your previous hotel. Her concern, as a result, was to contact your prior hotel immediately to retrieve the document. I regret the misunderstanding and sincerely apologize for the incident. Regarding the room allocation, I have taken note in your guest profile to assign a room with a better view for your future stays. Thank you for highlighting this to me and I apologize for the disappointment and inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. K. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Alfred Solo - 07/06/2019 AccorHotels certified review
« Great location, large clean and comfortable rooms, good service. A great value. »

Excellent experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Wirote.w Solo - 07/06/2019 AccorHotels certified review
« Wonderful room! »

The room is so clean and huger than i thought.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. W. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

N. H. H. Business - 07/06/2019 AccorHotels certified review
« Mr. »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Joan Friends - 07/06/2019 AccorHotels certified review
« Weekend Staycation »

It was great. My friends enjoyed the stay as well. However, we were a little confused on which floor to go to reach the pool area as it was not clearly explained. While booking the hotel, I had written a few queries as I had planned for a surprise birthday celebration for my friend during the stay. The check in staff attempted to answer the question during the check in, nearly spoiling the surprise. He could have provided the answer in a written form. Also, it was a bit weird to receive a card in the room that starts that stated "Welcome to Singapore", given that I am a Singaporean as stated in my account details.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the pool access, I am very sorry that my front desk colleague did not explain clearly. Concerning the birthday surprise, this should have been done discreetly. I fully agree with you on the statement written on the welcome card. Thank you for highlighting this to me and I apologize for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

John T. Solo - 06/06/2019 AccorHotels certified review
« Mr. »

Very happy would like to stay there again. Very convenient to Chinatown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. T. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Neil Friends - 06/06/2019 AccorHotels certified review
« Lovely hotel, great location, excellent service. »

Thoroughly enjoyed our stay. Nice Spacious room. We found all staff to be friendly, professional and ready to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Anthony Business - 06/06/2019 AccorHotels certified review
« Convenient but not nice »

I would like to say that even it’s an old hotel but well maintained. BUT I don’t like the employees over there, they are discriminating me. You know, when I was waiting at the lobby. The guy passed two bottles of water to the other two Europe couple, AND ignore my existence. And he walked away! Also, the people who worked at the information desk they guy looks not willing to help me. What a hotel. So disappointed and impressed me badly traveling with AccorHotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the attitude of our colleagues, I am very sorry that you did not feel welcome. This is not acceptable and I have taken this issue up with the relevant department heads for review. Please be assured that all our guests are being treated equally at all times, discrimination does not happen in any of our hotels. Thank you for highlighting this to me and I sincerely apologize for the disappointment and the feeling of being discriminated. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

Kaylene B. Couples - 06/06/2019 AccorHotels certified review
« Fantastic »

There is no need to improve your services as everything is first class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt | www.accor.com

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