Hotel - Swissôtel Suites Phuket Kamala Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Suites Phuket Kamala Beach

4.2/5 1,492 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Golf  (Nearby)
  • Beach and water sports
    • Boat excursions
    • Jet skiing
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
  • Bicycles rental

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 1 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Your meetings and events

Swissôtel Resort Phuket offers a choice of eight function rooms for meetings and events, accommodating groups of 10 to 150 persons.Be it a high-powered meeting, a conference, a wedding or a gala event, our function rooms present the ideal venue.

Swissôtel Suites Phuket Kamala Beach Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KAMALA III 288 m2 0 m 0 0 0 0 0

Our rooms

Suitable for holidays with friends and families or for romantic honeymoons, Swissôtel Resort Phuket offers 180 one- to three-bedroom suites in five categories, each with its separate living room and private balcony.

  • 546 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.2/5 AccorHotels Rating 1,492 reviews

Our guest reviews for
Swissôtel Suites Phuket Kamala Beach

100% genuine reviews from our guests

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Sharon T. Solo - 11/09/2019 AccorHotels review
« Fabulous. Peaceful, relaxing, serene and pleasant atmosphere »

Fabulous. Staff very friendly, nice, and helpful and willing to go any length to be of assistance.

Tina B. Families - 10/09/2019 AccorHotels review
« Beautiful resort, shame about the township »

We loved the stay in the resort and can't fault the staff or facilities at all. We were however really looking forward to a resort near the beach so that we could alternate family days by the water between the pool and the ocean. The litter around Kamala is quite shocking and I understand there is construction contributing but something needs to be done urgently about it. The walk down to beachside restaurants was ruined for us every day because of the amount of rubbish lining the beach and the pathways. We wouldn't spend a day at that beach for anything, let alone swim in the water! I don't know what influence you may have regarding this issue, but it is worth noting so that if you do have contacts anywhere that can make a difference to this very large litter problem, please do so.

R. P. Couples - 09/09/2019 AccorHotels review
« Superb »

My purpose of visit to Thailand for Celebration of our 50th Anniversary. My first stay in your hotel only. Lobby, Pool with Bar, Restaurant & Rooms everything is nice. Breakfast lots of choices and good. We noticed kids enjoyed here. Very kind staffs. We satisfied during the stay and unforgettable memories.

Guru Families - 04/09/2019 AccorHotels review
« Satisfying stay »

Overall ok. Facilities were ok but old. Staff were excellent. Food choice (other than breakfast) was limited. Whatever food was prepared was done very well.

Jim R. Families - 02/09/2019 AccorHotels review
« Okay but could have been better »

Rooms need to be updated, pool water was unclean and last two days we couldn’t enter water because it looked so bad.

Lesley Families - 01/09/2019 AccorHotels review
« Enjoyable »

We had a pleasant relaxed holiday which we felt was value for money.

Haikal Families - 30/08/2019 AccorHotels review

We had a lot of fun , using hotel activities, great place for families with kids as many activities are available.

Suwit Families - 29/08/2019 AccorHotels review
« Excellent Service Ever! »

Five star service with very large pool and nice room.

Juncheol L. Families - 28/08/2019 AccorHotels review
« Pleasant stay with perfect staff service »

Location is a bit away from beach, but I will visit this hotel again on my next Phuket trip. Staff welcomed us very warmly, always caring about our comfort. Whole facility is good for kids. Welcome drink was even nicer than elsewhere. Room is a bit older than other hotel but spacious and comfortable. Restaurant nearby was good. Price is reasonable and food is delicious. Overall, I really satisfied one night stay in Swissotel Kamala

Fatima L. Families - 26/08/2019 AccorHotels review
« Felt cheated »

I booked the hotel because of the kitchen facilities advertised on the website. When I arrived the kitchen wasn’t equipped as per the pictures on the website and I was told that I would have to pay extra for basic appliances such as toaster etc. The kitchen looked like it had been built to provide a basic kitchen but all we foud. Was a set of plates and cutlery with a fridge. It was impossible to prep or cook food. I call this false advertising.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fatima L., Thank you for taking the time to tell us about your experience at the Swissôtel Suites Phuket Kamala Beach. I am apologized to know that your experience was not to your expectations. Regarding to the kitchenette set up, we have checked in our hotel website for that set up. It clearly mentioned for additional charge. As hotel goodwill, our team member already offered a complimentary set up for cutting board and knife to convenience you and family during stay. Once again, I do apologize for inconvenience during your stay and hope that we can have another chance to welcome you in the near future. Yours sincerely, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Ali A. Families - 25/08/2019 AccorHotels review
« Must stay resort in Phuket, Kamala Beaxh »

This is the place with family to stay. Everything from the Check-in up to the Check out was so smooth and with out any problems. The swimming pool was good. The house keeping staff was very good. Great Location. Excellent comfort. I will again stay at this resort when ever i come to Phuket.

Anonymous Families - 23/08/2019 AccorHotels review
« Nice apartments »

I stayed at the suites with my husband and our 3 children (8,5 and 8mths) we stayed in a 2 bed family apartment. A great benefit was the kids eat and drink free deal which came with the apartment, it meant our children could easily go and get their own drinks. We did find the food choices were a bit limited and another food outlet/restaurant with a different menu would make a big difference, we saw very few people dining in during our stay.

Richard Friends - 22/08/2019 AccorHotels review
« Beautiful experience »

1st time in Thailand. I travel to many Asian countries but I will say that this was the best experience so far. The staff was exceptional. I like to give special thank to Ms Noung for recommendating the island tour. Had a great time. Well be coming back again soon.

Mark Families - 21/08/2019 AccorHotels review
« A lovely relaxing break in a very nice 3 bedroom suite »

Overall great. Nice hotel and facilities. Building work on the nearby plots is a bit of an eyesore but there we go. Taxis are a bit expensive if needing to go out and you haven't prearranged with grab or similar.

Gary H. Couples - 19/08/2019 AccorHotels review
« Slightly dated, tired around the edges, family/child focused resort. Spacious rooms, but ‘inconvenient’ location. »

Appreciated the upgrade to a spacious apartment.✔️ Welcome drinks equally appreciated & breakfasts were substantial.✔️ Restaurant about 50 metres down street from entrance was a haven for us (but not made aware that it was part of the hotel until we asked waiting staff on day 2 of our stay).✔️ All staff were pleasant to deal with & front of house personnel in main restaurant were particularly efficient & helpful.✔️ Unfortunately, being a couple with no children, the chaotic ‘family’ focused nature of the resort was not suited to us .... our fault for lack of research. Common areas were always noisy & somewhat chaotic. Breakfasts were loud & somewhat disorganised, with food displays left empty & not replenished for up to 25 minutes and then only replenished when pointed out to staff. No monitoring.✖️ The pool water was obviously dirty & lacked appropriate maintenance making it uninviting.✖️ Linen in room was of good quality BUT blood stained pillows covered by clean pillow slips is a ‘no’ in hotel’s of this supposed standard.✖️ The resort is in a kind of ‘no man’s land’; somewhat isolated from any substantial retail outlets or restaurants & isolated from the beach by quite a busy road. Transport to Kamala village/Surin or Patong is ridiculously priced; a hotel shuttle may be a good idea! Currently, the area is a construction site! ...... thereby, chaotic both inside & outside of the resort. Kamala Beachfront is a polluted mess & the hotel’s should be pro-active in rectifying this for theif own advantage.✖️ Old air-con units in apartments, despite being efficient were extremely noisy.✖️ Some of the outside facades of the hotel were showing obvious signs of deterioration.✖️ I commend the staff for remaining upbeat in the face of these issues.✔️ Unless I hear of obvious changes, I can’t see us as being return guests, but thanks for your efforts nonetheless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Gary H., Thank you for sharing your recent stay at Swissotel Suites Phuket Kamala Beach. I am sincerely apologize that your experience did not meet your expectations. Regarding to the issues mentioned, we have raised all management team seriously attention to immediate actions for the matters. Please note that pool issue was fix immediately after we faced this problem. Also we are trying to provide the best service for our guests and Housekeeping department is trying to do their best to assure the cleanliness. Thank you very much for taking time to share your experience with us, and we really hope that you will give us another chance to welcome you back in Swissotel Suites Phuket Kamala Beach. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Jon L. Families - 18/08/2019 AccorHotels review
« Very tired »

Staff fine, rooms poor. Bathroom for 5 people was tiny. Lounge room was insufficient and bed was uncomfortable. Balcony was rusted and unsafe and power point was hanging from the wall exposing wires.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan Damon L., Thank you for choosing stay with us at Swissotel Resort Phuket Kamala Beach. We are deeply apologized that your experience was not to your expectations. Our team already acknowledged the shortfalls mentioned and will immediate action We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Suthatip Janiad Asst.Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Kat Families - 17/08/2019 AccorHotels review
« Good »

The beach access was closed so we had to take 3 kids across the busy road. The rooms were clean but our kitchen was very dark which darkened the room. No windows were able to be opened so there was a musty smell in the room. Hotel restaurant food was not the best, and also expensive compared to outside

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Salim K., Thank you for taking the time to tell us about your experience at the Swissôtel Suites Phuket Kamala Beach. However, I am sorry that your experience did not meet your expectations. We already passed the mentioned comment for an arrival experience, rooms and the food to concerns department to immediate improve the services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Francisco M. Couples - 15/08/2019 AccorHotels review
« Family resort »

Great staff, super friendly and they really take care of their guests. Good breakfast and entertainment. You can see the property is a bit outdated comparing to other Accor resorts in Phuket and this is the main point to work on in our point of view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco M., We very much appreciate your comments regarding your stay at the Swissôtel Suites Phuket Kamala Beach. We are very happy that you enjoyed yor stay with us and our staffs provided very good service and entertainment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

Tristan Families - 12/08/2019 AccorHotels review
« Great family location »

We had a great time over our 9 days at Swissotel in Kamala Phuket. The staff are extremely friendly and accomodating. There were regular family activities such as water aerobics, quiz nights and happy hours. The facilities are very clean and it is located in a quiet part of Phuket away from the crowds but still accesible enough if you want to do any activities. One thing I would say is that the General Manager could smile a bit and stop and say hello to guests rather than avoid contact with guests - he came across as being aloof.

Abbass B. Couples - 12/08/2019 AccorHotels review
« Excellent and more than i actuallg expected. »

Professional staff especially "Falada" she is the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abbass B., Thank you for choosing stay with us Swissotel Resort Phuket Kamala Beach. Our team member will be very excited to know that her name was mentioned on your review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suthatip Janiad Assistant Guest Experience Manager Swissotel Suites Phuket Kamala Beach

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