Swissôtel Sydney 5 stars

Customer review rating (ALL Rating) 4.3/5 7,143 reviews

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Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Our accommodation(s)

Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,143 reviews

TripAdvisor Rating  4.5/5  3,761 reviews

Swissotel = Highly recommend!

TripAdvisor rating 5.0/5

taldana84 TripAdvisor review

Excelent location close to everywhere. Arrivel from the airport by the train is very convinius: The train station (from the airport and to the airport) is located about 3 minutes away from the hotel. The rooms are spacious and equipped. The reception staff were exceptional (very helpul and understanding). The bootom line: highly recommend!

Great Hotel Great Staff and Fantastic Upgrade

TripAdvisor rating 5.0/5

29OAK TripAdvisor review

The face of the Swissotel - Shaun the doorman/concierge is one of a dying breed. To be greeted by name and acknowledged is rarity in today's hospitality industry This alone is enough to make us return. The corner room we were upgraded to was brilliant, staff in club lounge always helpful a very enjoyable stay we shall certainly return.

Underwhelming with potential to be better

TripAdvisor rating 3.0/5

SnowSki9 Families - TripAdvisor review

Stayed recently with family and it was nice but not very memorable due to the overall experience. Starting with the positives: the room and bed was comfy, the rooms are a good size and modern, the updated foyer bar is a nice place in the evening; and food was good. Unfortunately, there were a number of misses that impacted the experience. Baby crib and included champagne wasn’t in the room on arrival and required a phone call reminder. One LED light above the bed didn’t fully turn off and impacted my partners sleep. Keys weren’t coded correctly to our guaranteed late checkout (part of package) and maintenance tried to enter the rooms shortly before checking out not knowing the room was stil occupied. Lastly, while the restaurant has nice food, it’s soulless, has harsh lighting and desperately needs an upgrade.

Customer review rating 4.0/5

Rob Families - Confirmed reviews ALL

This was our third stay. It was good but not as good as the last 2 times. The little touches weren’t there. For example, there were no slippers in the cupboard like usual and when we went for breakfast and asked for a hot chocolate the lady said that it would be an extra charge. I’m not sure why? The last 2 times were free. I’m not a coffee drinker and neither are my kids. Why is coffee part of the breakfast deal and not hot chocolate? The kids and I were disappointed because we really enjoyed having them the last 2 times. Also, the pool cushions were looking very mouldy and dirty. I know these are little things but for 5 stars it’s the little things that count. On the flip side the location is great, the lobby looks amazing, the bed was very comfortable and the shower pressure was great. We would love to keep coming back because of these fantastic features but would really like more attention to the little things that make a place special and make you want to keep coming back.

helpful

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

staff were helpful

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies for the inconvenience caused due to the restaurant shut down. we understand that its not the best thing, however to get the restaurant flooring back into shape, it was indeed a must thing to do. Thank you again for sharing your experience, and we hope your next visit will be as better than the previous one. Sincerely, Neenu Saxena Guest Experience Manager

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Other web-users rate our hotel

  • 2,871 reviews 9.6/10 Location
  • 3,540 reviews 7.6/10 Room
  • 3,657 reviews 7.3/10 Service
  • 101 reviews 4.3/10 WiFi
  • 1,097 reviews 7.1/10 Cleanliness
  • 892 reviews 6.6/10 Breakfast
  • 547 reviews 5.3/10 Value
  • 411 reviews 7/10 Bar

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