Hotel - Raffles Singapore
Raffles	 Hotel Raffles	 Hotel

Raffles Singapore

4.5/5 4,432 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Russian
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Babysitting on request
  • Tennis
  • Squash court  (Nearby)

Catering

Business services

  • Conventions hotel
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Hotel location

Companies and event centres nearby

Congress centre

SUNTEC CONVENTION CENTRE1 km / 0.62 mi

Our rooms

Each of the typical suites is divided into four rooms: a parlour and dining area leads through to the bedroom and beyond to a dressing room and ensuite bathroom.Natural sunlight filters in through the verandah windows. All windows can be opened to let fresh air into the room.

  • 115 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • WIFI in your room
    • Shower
    • Bathtub
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings
4.8/5 AccorHotels Rating 1,511 reviews

Our guest reviews for
Raffles Singapore

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,432 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Robert A. K. Business - 16/08/2019 AccorHotels review
« Amazing staff and venue »

I have stayed at many fine hotels. The difference between the great and excellence is always the staff. Where does it all start... the management. The manager at the Raffles, Chadi Chemaly, is amazing. We had some issues with Accord and he was so polite. He worked them out. He also helped when we had issues with a low end cab service. He took on our problems. We actually came to the Raffles because it was “reopening”. I have intentionally booked at reopening hotels a few times. They are normal quieter. Not the Raffles. This was the best overall staff experience we have ever had at any hotel. Fantastic. Kudos the to leaders at Raffles. Your staff reflects your values... Thank you for a great experience. Bob and Kat

Anonymous Couples - 16/08/2019 AccorHotels review

We loved every minute of it. Our butler Priscilla was fabulous. Leslie the wonderful historian joined us at breakfast which we loved. All beautiful.

Nic M. Couples - 15/08/2019 AccorHotels review
« Excellent »

Friendly and attentive staff, beautiful hotel

Mahesh A. Couples - 15/08/2019 AccorHotels review
« Warmth of hospitality in the lap of luxury »

We enjoyed every minute of our stay. Hotel is a perfect example blending history with modern comforts and warmth of human hospitality. It is the hospitality of your team which takes the cake !! This actually starts the time of booking (Lily Alinsubao is patiently helpful) to check out. Grace is so gracious, always ensuring our comfort and keeping her team well trained. We enjoyed the Long Bar The Tiffin room where Frederic Serol looked after us. Thank you.

Anonymous Families - 15/08/2019 AccorHotels review
« Amazing hotel, breaths luxury everywhere »

It was generally great, the shower was a bit confusing and the AC could work better, it was clear that it was just re opening

Zack F. Families - 15/08/2019 AccorHotels review
« Truly beautiful hotel »

Wonderful hotel with extremely nice and helpful staff

Ryugo T. Couples - 15/08/2019 AccorHotels review
« Beautiful renovation, wonderful staff but requires some attention to follow-up »

This was my first visit, and I felt very fortunate to have been able to stay right after the hotel renovation. The renovated rooms, while maintaining its colonial foundation had the perfect level of modern touches. However, the highlight of our visit was the hotel tour conducted by Roslee. My husband and I interacted with Roslee a few times during our brief stay, but I felt he represented the soul of Raffles Hotel and he very much made us feel welcome and at home. The only area for improvement I observed was that while the staff were very eager to serve, some minor requests were not followed through and we had to follow up.

Justin C. Couples - 15/08/2019 AccorHotels review
« Bed »

Beautiful hotel and rooms. However the bed is not five stars. No plush layer and the sheets were very starched (thus noisy when you move in bed).

D. W. B. Couples - 14/08/2019 AccorHotels review
« Best hotel stay ever in my life »

From the moment we checked in until we left we absolutely enjoyed premium everything! The hotel has been beautifully renovated and has modern touches, but still feels like old world class. The staff are extremely kind, the breakfast in the tiffing room was amazing, we enjoyed being in our room and at the pool. Of course we tried their famous Singapore Sling in the Long Bar and that was a fine experience too. We were pampered and so well take care of. We can’t wait to go back!!!

Ann Families - 14/08/2019 AccorHotels review
« Beautiful renovation but much lacking, hopefully just needs a few months. »

Let me first say that Jin and particularly Jermey are your greatest assets. They are the only reason we did not walk out and find another place to stay. Also, the Tiffen restaurant did an amazing job with the daily breakfast, really great food and service. Almost every other interaction and situation with the hotel was on a scale from bewildering to flat out horrible. We were dropped off by our taxi driver at the wrong entrance to the hotel, the backside. The turbaned greeter there did not say, as our taxi driver took out our bags that we were not at the right place. I thought it odd that he did nothing to assist, then when the taxi drove away, he said "this is not the hotel entrance" and did not move to direct us or anything. I asked if he could show us which way to go. He said he'd call someone. 10 minutes later, no one. I asked which way should we walk. He decided to show us, grabbed a bag, and we each took off with one. Turns out he went in the opposite direction and while heading down another set of steps, at an entrance on another side (I guess he was going to wheel us around the outside of the property?) someone intervened and we headed back up the steps and back into the center where we found a gate and a rope across an entrance. Here again he called someone to let us in. Another 10 minutes and some woman in a bathrobe coming from the spa walked passed us and walked right through the gate! So we followed. At check in we we're told that we were upgraded to a nicer room in the main building. However upon my enquiring we found it had only one bed. Having two beds in the room was the subject line from the very first email interaction with the property and I had many times inquired to make sure a room with two beds could be guaranteed at the opening. When I declined the upgrade this seemed to cause a problem. We waited, watched everyone discuss this and then found it amusing when finally we were told that we were "lucky" and they could accommodate our request. !!! The women with a camera taking us to our Palm Court Suite told us how amazing our room was, out the door she looked up to the second floor across the courtyard and said these suites were wonderful, a private terrace, great views and the most requested rooms at the hotel. We were surprised then when after walking around the square she stopped at room 105, a door under the stairwell with no view or private terrace and somewhat strangely said, "oh, this is your room". That evening around 10 pm we discovered the air conditioner did not work in the bedroom area. I called and Jeremy came to check it out. We could not get it working. He said someone would be in the next day. I guess after maintenance checked it out they said they'd have to move us. So we later that day switched to room 109. The room location was nicer but we discovered that evening that the toilet did not flush correctly. We saw that it was an interconnected issue, when you took a shower or water ran in the sink, the toilet would burp, bubble up, something was wrong. You could actually flush it and water would fill up, then slowly go down over maybe an 1/2 hour period but it would not eliminate all of the waste from the bowl. I called and asked for a plunger as we were going to bed and would like it looked at in the morning. Apparently maintenance plunged it and said it was fixed but it was not. It started happening again. We had been using the toilet to pee in, carefully not using too much toilet paper so it would slowly drain and dilute with each flush but we were going to the public restroom in the main building if we needed to poop. It was getting old fast, especially upon waking up in the morning, having to quickly get dressed to go to the bathroom and get back to the room. All this for over $1000 a night! On the evening of the 3rd night they came in and "fixed" it again. Comically they left the toilet room a total mess. White carpet was black with footprints, water all over the floor, the toilet paper roll was dirty and wet. We saw that it was still bubbling and just took care and continued to limitedly use the toilet the rest of our time on the property, going to the public restroom when needed. We also witnessed, during high tea, the couple next to us being seated (just after we were) not get waited on for over well over a half hour. Many staff walked by with folded napkins, setting tables, doing stuff you do when everything else is taken care of, and paid them no attention. After awhile they started trying to be noticed, nope, no one paid any attention. When we were done eating someone came to clear our plates and I asked, "could you please help these folks get some tea". Then within minutes no less then 4 people came to their table, no one knowing why they didn't have a wait person. There was numerous other situations that I don't have more time to detail but all, most of the staff having no clue as to where the Long Bar is located, where a public toilet is, where the gift shop is, etc. How when I called during an outing to explain a situation of my purse getting lost, it was not relayed to the front staff as I requested, etc. Just every interaction subpar. EXCEPT Jin and Jeremy, they worked so hard and were so helpful. So all this was not exactly a stellar experience but it was not as incredible as the front staff of seemingly a dozen people, who every time we entered, or should I say TRIED to enter the building, found some new weird and awkward way to ask us why we were here. At one particularly busy time we almost made it to the door when some guy ran up and tapped me, asking, "What are you doing here?" Another time someone came up to us and said, "Sorry this entrance is only for guest of the hotel" ! Someone else asked if he could make dining reservations for us.(?) Most of the inquires were not that bad but none of them were proper and it got comical after 3 nights on the property to be asked each time, what we were doing here? We began to wonder ourselves. We'd start to ponder what was going to happen each time a taxi dropped us off! Please someone sit down and train the front door staff to say something like, "Welcome, are you a guest here or checking in?" It was really annoying to be treated so poorly just for the privilege of walking in your door. I am still looking forward to a 50% refund on my AmeX for one night of my stay, they said it would take awhile but I am dreading it not happening automatically and me having to work on this issue. I doubt I'll ever be back, which is a shame cause that breakfast was wonderful and Jeremy is a perfect butler. The property is lovely too. Good luck getting this place together, Ann M.

Fred N. A. Couples - 14/08/2019 AccorHotels review
« Home away from home »

Wonderful staff, hotel and location. They have thought of everything you could want. Staff are fantastic, friendly, helpful and have a can do attitude.

Nigel W. Couples - 14/08/2019 AccorHotels review
« Excellent facillities - some attention to checking in and butler service »

It was excellent from the limo pick up to arrival - however after great engagement before we arrived the check was not as promised ,in our suite, and the check in lady and butler seemed very unaware of the information I have provided prior to arrival - a little disappointing was not smooth

Wai M. Y. Friends - 10/08/2019 AccorHotels review
« Brilliant and excellent service »

Excellent service though the power supply of the room needs to be restored after checking in by your staff.

Peter S. Solo - 06/08/2019 AccorHotels review
« Totally satisfied »

A wonderful experience made even better by the Butler Team for whom nothing was hard

Romesh S. Business - 30/07/2019 AccorHotels review
« Memorable !! To be re-experienced again and again !! »

Barring a few teething issues ( hot water controls in the shower has to be readjusted ) , it was truly an elegantly luxurious stay ; the staff was warm , service quality good and the food , especially at La dame du Pic , divine .

Jenny G. Families - 27/07/2019 AccorHotels review
« Wonderful Experience »

We had the best experience staying here! All of the staff were so welcoming and friendly. The breakfast buffet was unbelievable! I have nothing but great things to say about my experience here. Gin and Mako were so helpful. They were always there when we needed something. They went out of their way to help us and truly went above and beyond what was expected to make our stay as enjoyable as possible. I genuinely enjoyed getting to know them and I looked forward to seeing them when we would get back to the hotel. They were a true delight and a highlight of my stay.

Mrb Couples - 29/06/2019 AccorHotels review
« Memorable, would love to return when it's fully open. »

The attentiveness of the staff was incredible, if not a bit overwhelming. The breakfast was fabulous. The staff worked so hard to make our stay perfect with sightseeing itineraries based upon our interests. I had done lots of research before coming and brought all of my print outs which our butler put into an itinerary. Also, the best restaurant recommendation - Violet Oon.

Gk S. Solo - 28/06/2019 AccorHotels review
« Superb »

All the staff and butlers could not have done more to make my stay wonderful. The accommodations were excellent.

Adel L. Couples - 24/06/2019 AccorHotels review
« Memorable. Butler Chloe was amazingly thoughtful, w my hot water in the room, drawing warm bath w flowers ready when we got back from dinner. »

One of the best hotels ever! The people and the detail are extraordinary!

Maarten B. Couples - 17/06/2019 AccorHotels review
« Room for Improvement »

Understand it was a pre-opening night but that cannot be an excuse. Much was made of the butler service but at any time when we called for one, there was no reaction/reply I announced that my wife was arriving, yet she was told to take the back entrance When she came round a 2nd time, I went to pick her up from the arrival area and no one came to say hello while at least 6 staff were busy mulling over another couple. My wife is Singaporean Chinese and the big wish is: please do treat your own countrymen with at least as much respect as you do foreign visitors Water in the shower/sink did not get warm. Even after some 10 minutes of running the tap. So much for water conservancy The room and renovations are well done. Looking forward to the new restaurant openings The staff was professional and friendly enough. The chief butler came out to discuss the issues with us and she did pro-actively offer some ways to compensate us

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