Hotel - Raffles Singapore
Raffles	 Hotel Raffles	 Hotel

Raffles Singapore

4.5/5 4,509 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Russian
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Babysitting on request
  • Tennis
  • Squash court  (Nearby)

Catering

  • 5 restaurant(s)
  • 3 bar(s)

Business services

  • Conventions hotel
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Hotel location

Companies and event centres nearby

Congress centre

SUNTEC CONVENTION CENTRE1 km / 0.62 mi

Our rooms

Each of the typical suites is divided into four rooms: a parlour and dining area leads through to the bedroom and beyond to a dressing room and ensuite bathroom.Natural sunlight filters in through the verandah windows. All windows can be opened to let fresh air into the room.

  • 115 rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • WIFI in your room
    • Shower
    • Bathtub
    • Jacuzzi
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.7/5 AccorHotels Rating 1,779 reviews

Our guest reviews for
Raffles Singapore

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,509 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Reidar G. Couples - 08/10/2019 AccorHotels review
« Classic hotel, with a lot of history and excellent service »

Very pleasent stay with relaxing atmosphere. Excellent service and nice room.

Anonymous Couples - 07/10/2019 AccorHotels review
« Sheer luxury with great service in beautiful buildings. »

Thoroughly enjoyed ourselves and would have liked to have stayed longer.

Mr. A. C. Couples - 07/10/2019 AccorHotels review
« fantastic, out of this world experience. »

All your wonderful staff were so kind and helpful in everway at all times. Your rooftop pool bar staff and butlers were brilliant. Best hotel and time spent in singapore, the food drinks were excellent. The concierge were so helpful and looked after you very well. Thank you very much for everthing and a wonderful holiday.

Amy Friends - 06/10/2019 AccorHotels review
« The best hotel I have ever stayed in! »

Raffles far exceeds any other hotel I have ever stayed in before and likely will do again. Our stay was truly magical and there are no words to explain what the stay meant to us! Your service (wow!), attention to detail and friendliness were outstanding and nothing could have made our stay better. We were celebrating my best friend’s birthday and were gifted with a room upgrade and a cake, which was delivered in person and was delicious! Since arriving back in the UK, I have told everyone of our experience and how if they are ever in Singapore, this is the place to stay. Many hotels have 5*, but then there is a Raffles 5* and the two don’t even come close. Thank you for the best hotel stay of our lives - if we are ever back in Singapore, this is where we will be staying again!

Worachai P. Couples - 04/10/2019 AccorHotels review
« Beyond expectation »

The hotel is so beautiful and comfortable. The services are great and very helpful.

Mark C. Couples - 04/10/2019 AccorHotels review
« Fantastic property, rooms, and staff! »

We loved the newly remodeled hotel. Our room was a mix of old charm and design with modern upgrades. It was very well done. Our butlers were outstanding. Always ready to assist with either a Singapore Sling on our veranda or breakfast. Your staff is the very best.

Sarah G. Couples - 04/10/2019 AccorHotels review
« Absolutely wonderful. »

It was all I had dreamed of and more. Everyone was so kind and helpful, as you say it is like coming home. Just sorry you are 13 hour plane journey away.

Anonymous Families - 04/10/2019 AccorHotels review
« Great stay at the iconic Raffles. »

Wonderful hotel with unique charm, amazing rooms, great butler service, but slightly random pool area and service. Check-in and in-room service were exemplary. The pool was a little odd. The umbrellas were too small and too few in number. The food options were limited and we were told we couldn't order food from the hotel restaurants downstairs. I would suggest being more flexible on this or extending the food menu with kids in mind. Stick a pizza or 2 on the bar menu at least. A privilege to say at Raffles and I'm sure the minor teething troubles will be overcome soon.

T H. Couples - 04/10/2019 AccorHotels review
« Amazing restoration, but some irritating features, confused service concept and security concerns »

We stayed for 4 nights during the F1 2019 Grand Prix. The restoration is amazing, visually pleasing, and gives a lovely feel to this charming historic property. The rooms are very well appointed, but the absence of physical switches for lights, temperature, curtains is a major irritation - having to click through a menu just to turn on the bedside light is supremely irritating. The ipad is a nice addition, but should never replace physical controls entirely. This will irritate generations of visitors. Also there was a fault with the airconditioning in the room. when the shutters and door from the parlour to the bedroom were shut, the parlour aircon switched off. so walking in there in the morning was very unpleasant. Finally, on the rooms: We were jet-lagged for the first two days. Having no means of darkening the window above the entrance door is an irritation. The swimming pool is a beautiful and private space. But the access to it is a major disappointment. Having to walk through the Gym, to find an unmarked door (that looks like a fire escape) with no window or sign, is confusing and uninspiring. This is a major missed opportunity. The service concept is very confused, flipping between over-zealous to non-existent. Upon arrival after a long haul flight from Europe, we were greeted by two competing butlers who were both trying to greet us, saying they were our day and night butler, and bombarding us with information about all sorts of aspects of the hotel, does not feel like a warm friendly welcome. It is overwhelming and burdensome. Please find a gentler approach to guests arriving long haul straight to your hotel (e.g. by asking them how they are and what they would prefer to do. We just wanted to get to the suite, sit down and freshen up). The service in the outside courtyard bar was terribly poor. there were multiple waiters and bar staff, serving less than 20 guests. After we were seated, we had to wait 20 minutes, with no waiter paying attention, even when being signalled. Then we walked to the bar to place our order ourselves, which then took at least another 15 minutes to arrive (for a beer and a glass of wine). Very poor experience. We never returned after this experience on the first evening. The service at the pool bar, by contrast, was impeccable. The final concern is about security. When we arrived back after midnight on two occasions and walked through the main entrance, lobby, up the stairs and to our room, without seeing a single member of staff or security. Anyone could come in and gain access to the residential part of the hotel in this way, completely unchallenged. This is a concern. Secondly, on the first night, there was a group of individuals assembled in the courtyard crouched under some trees playing cards, drinking, shouting and laughing loudly (I have a video if this). This could be heard loudly in the room. I understand that the grounds are open and public spaces, BUT this does not mean that the hotel should tolerate assemblies and private "parties" in its grounds disturbing guests after 1am in the morning. Unable to sleep with the noise we called to the reception and someone from the hotel came to move the group on. But I should not have to do this. At the very least I would expect a regular patrol to discourage such behaviour. Thirdly, on at least 3 occasions when I got into the lift from the ground floor (in the courtyard) to get to our room, there were people in the lift trying to figure out how to get to the second floor. But they had no room key. In fact they were trying to get to the long bar. Some better signposting would help to keep non-residents pointing in the right direction. All in all, given that the Raffles is aiming to be at the top and not in the midfield, the experience was overall disappointing, compared to our expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you once again for completing our survey and giving us the opportunity to connect with you via email. Sincerely, Raffles Hotel Singapore

Quality A. Couples - 04/10/2019 AccorHotels review

Excellent service and facilities in keeping with the prestige history of this iconic hotel

Richard Solo - 04/10/2019 AccorHotels review
« Faultless »

Experience of a lifetime

L. H. K. Couples - 04/10/2019 AccorHotels review
« Wedding ceremony experience »

It is certainly beautiful and fulfilling to host our wedding @ Singapore Raffles. However, I believe the overall event organization can be improved. A few things to point out to show your hospitality as paid host:- 1. During wedding banquet, the hotel can be more flexible in managing the food and beverage service, eg. cocktail session starts 10.30am, but the arrived guests entered the East India Room directly due to hot weather out there in Singapore (typical behavior even myself will choose to enter the East India Room if i see it is opened). The hotel should start serving the guests sitting inside by asking them if they are interested to have a refresher - waiters/waitress usually provided in hotel cocktail session in other hotel weddings. 2. The media facilities are generally satisfying with minimum disruption (only 2/3, if is it windows update issue, pls turn off all the windows maintenance) during the media playing. However, it would be a graceful attitude to offer a usb-C to VGA connector by the hotel, but not requiring the wedding couple to purchase that connector for one time use. Your IT guys can probably supply it and it would certainly be useful for other wedding couples who have budget constraint (cheapest unit to get is actually 50 SGD). 3. I am not sure why the event manager that we have engaged all the time show up minimally during the wedding event (10.30 to 3pm). We need help for some logistics and guest lists issue... I heard that she needs to handle 3 wedding ceremonies on the same day. Why?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you once again for completing our survey and giving us the opportunity to connect with you via email. Sincerely, Raffles Hotel Singapore

Worakamol P. Business - 03/10/2019 AccorHotels review
« Great service with wonderful interior »

I have a great experience with newly decoration. All staffs are work from heart.

Richard D. Couples - 03/10/2019 AccorHotels review
« We could not have asked for a more welcoming reception. »

From the moment we were greeted at the airport, through reception, room service, restaurant service to departure, the staff were most helpful and hospitable

Anonymous Couples - 03/10/2019 AccorHotels review
« back into time experience »

The set up and room is exceptional. although breakfast was not upto expectation as well as genuinity from staff can't be flet. Was lost of direction on the first morning and no staff was trying tohelp neither when I carried my luggage and need to walk up stair to the elavator.

Mr J. H. Solo - 03/10/2019 AccorHotels review
« Unbelievable. »

From the moment I arrived to the moment I departed I was treated like a king. The food was excellent the service was excellent everything was excellent. I would like to particular commend two ladies Yujun and Grace the butlers who looked after me,they were brilliant. The best hotel I have stayed in.Thank you. .

David A. S. B. Couples - 03/10/2019 AccorHotels review
« Superb »

We had no idea that the experience would be so good and would surpass our thoughts.We celebrated our wedding anniversary and my 60th Birthday, and the Hotel went beyond expectations with there support and extras.Just perfect

Ian G. Couples - 03/10/2019 AccorHotels review
« Very relaxing stay »

Superb butler service and very competent restaurant staff.

Lauren Solo - 03/10/2019 AccorHotels review
« exceptional service and perfectly appointed room »

From start to finish the service was impeccable, and my butler went above and beyond including a sentimental personalized touch - i had mentioned casually in passing that my grandmother had stayed at the raffles decades ago, and i still kept a match box she brought back from her trip. later in the day my butler showed up with the updated version of the matchboxes and a magnet because she "couldn't just give me match boxes." it was very touching and spoke to the level of service i received throughout my short stay. the addition of an ipad to control the room was perfect, and the lighting options were wonderful. The updated bathroom was beautiful - i particularly enjoyed the toiletries made for the hotel. my only minor complaint was the shower water pooled after use, and i stepped in water the next morning after my shower, when i went in to grab my razor.

Marc S. Couples - 03/10/2019 AccorHotels review
« 'Ritz' style hospitality, in a colonial setting.. »

An ambition achieved and one to tick off the bucket list...……………….although we hope to repeat the experience in the future.

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