Hotel - Raffles Makkah Palace
Raffles	 Hotel Raffles	 Hotel

Raffles Makkah Palace

4.6/5 3,033 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • 2 restaurant(s)
  • 3 bar(s)

Business services

  • 1 meeting room(s)
  • Conventions hotel
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Ramadan check in time: 18:00.

Hotel location

Your meetings and events

2 Meeting Rooms with partition Al Barakah and Al Dewan 1 Boardroom Al Salam.

Raffles Makkah Palace Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AL NOUR 61 m2 0 m 0 0 0 0 0

Our rooms

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

  • 214 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 3,033 reviews

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

Find out more
Rania Solo - 10/10/2019 AccorHotels review
« You are the best »

You are the best. Everything is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rania N., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Razan A. Families - 09/10/2019 AccorHotels review
« Fine »

Service and cleaning was excellent bit there was a lizard in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Razan a., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

L Families - 09/10/2019 AccorHotels review
« Mrs khalifa »

Comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laila K., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Abdullah A. Families - 05/10/2019 AccorHotels review
« Good »

It was good because of an incident of the shower box where it was blacked and we ask Maintnenace to fix it after water explored ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdullah Khalid A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 04/10/2019 AccorHotels review
« It was a great experience »

I had a good experience, I got a Royal suite with Kaaba view, I will be there for next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Malik A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 04/10/2019 AccorHotels review
« Good »

It was great but there was an issue in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zeyad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the bathroom, we will raise it to the relevant department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Murifa Families - 03/10/2019 AccorHotels review

It was amazing, i like the service much also I’m So proud of Saudi Team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Murifa A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mohammed A. Couples - 03/10/2019 AccorHotels review
« Geat trip 19 Sep. 2019 »

Good facilities & Staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Reem A. Families - 30/09/2019 AccorHotels review
« I'll never come again. »

I like the bathroom the most. all other things; the room and the breakfast were normal.

Hala Families - 30/09/2019 AccorHotels review
« Very cooperative and nice hotel »

The stay was really nice..staff helpful and environment lively

Anonymous Families - 30/09/2019 AccorHotels review
« AlQobalm »

The Hotel was really neat and nice staff

Ms. M. A. Solo - 27/09/2019 AccorHotels review
« The best experience as usual. It is my house in Makkah. »

Every time I come to Makkah I stay in Raffles. It is my house in Makkah. Raffles you raised the bar very high for others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mona A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 26/09/2019 AccorHotels review
« Alright »

It was ver kind. But not calm at all. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulmalek A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Khaled O. Business - 25/09/2019 AccorHotels review
« Excellent »

The hotel manager and the team are on high professionalism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdullah Abdulatif A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Khalid Families - 22/09/2019 AccorHotels review
« Amazing and better than expected »

our stay was great from end to end. although if i were to critique one thing it would be the driver that picked us up from jeddah, the driver drove in a reckless manner and refused to change his behavior even when told to. when we arrived we let Osamah (the concierge) know and he assured us that the ride from Makkah to Jeddah would be different. to our surprise we were provided with the same exact driver and his behavior did not change. aside from the car accommodation our stay was amazing and did not lack in anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khalid A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fahad A. Families - 19/09/2019 AccorHotels review
« This is the best hotel in Makkah »

It was a wonderful and very pleasant experience staying in this hotel. By all means, the hotel is very clean , a modern style with central location. This is my third time this year staying in this place and it is now my preferred hotel. The staff managing this hotel : friendly and smiling with outstanding customer service. This is not my opinion, it is the whole family sharing the same experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Najla K. Families - 17/09/2019 AccorHotels review
« A very nice and comfortable stay »

this is the 3rd time that I am staying with you'll but definitely this time the service was the best and indeed have improved dramatically. All the staff especially housekeeping and the breakfast hall were amazingly kind and helpful. The front desk also have improved comparatively. There was a small issue with the duty manager Mr Essam when I just requested for an hour later check out at 5 pm as I had to do Tawaf AlWedaa and he made a big fuss and was not kind to me. Later I asked the operator for the Guest relationship officer and she said it is only Mr Essam on duty and I refused to be transferred to him. few minutes later Mr Essam called me back and apologized for the encounter and allowed me to check out at 5pm which I thanked me a lot and appreciated this gesture.He really made it up for the miscommunication and misunderstanding. You see these small things make a lot of a difference to the guest satisfaction epecially body langauage . Few people whom I personally want to mention who really offered outstanding guest services and I thank them sincerely. A special thanks to the lovely staff in the breakfast hall who really did not hesitate to fulfill our requests like if I needed some fruits to take with me immediately they would assist me and prepare especially: Mr Ayub, Mr Hamdan, Mr Ali . Ms Nouf who was very friendly receiving the guests in the entrance.. Mr Osama from the concierge was also very friendly and efficient in communicating and arranged a car pick up from the airport upon arrival in a very organized way. He also asked us for the feedback later on. Ms Mashael in the front desk was very friendly upon check in. Few things need improvement like the state of the furniture needs upgrade and the tea and coffee amenities need more variety. They only have green tea and black tea with ordinary coffee. There should be more choices like chamomile and decaffeinated coffee available. Also certain things like I needed an empty container like the plastic or aluminium foil one was not available upon requesting the in room dining but they made it available the following day which I felt is indeed a good action from the staff in serving their guests and satisfying them. Special thanks for them (IRD) to offer daily pastries and fresh fruits which is a very good and kind service. ONly bad point is that there is no direct lift to the Haram and it gets very frustrating when you have to change lifts and when it stops on many floors each time specially if you are in a hurry to catch up with the prayer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Najla K., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dr N. J. Families - 17/09/2019 AccorHotels review
« Great improvement in the service »

We had great time . Much better than the previous visit . The personnel are very friendly , welcoming . Helpful .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadiah j., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Khuloud M. Families - 14/09/2019 AccorHotels review

It was great everybody were so kind and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khuloud A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ahad Families - 13/09/2019 AccorHotels review

Plasent stay even though it was a bit noisy we did hear the construction specially at night .. By the way I didn't receive my refund yet it's been almost a week now

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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