Hotel - Fairmont Makkah Clock Royal Tower
Fairmont Hotel Fairmont Hotel

Fairmont Makkah Clock Royal Tower

4.2/5 9,165 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

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Ramadan check in time: 18:00.

Hotel location

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AL JIWAR GRAND BALLROOM 1,191 m2 0 m 0 0 0 0 0

Our rooms

  • 1,650 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

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4.2/5 AccorHotels Rating 9,165 reviews

Our guest reviews for
Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

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Amjad M. Couples - 13/11/2019 Confirmed reviews AccorHotels
« A good stay »

Rooms are very clean & very easy to access Masjid Al Haram.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Fawaz A. Couples - 13/11/2019 Confirmed reviews AccorHotels
« Fawaz AlfIz »

Very good reciption very clean room Over all very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al faiz, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Ssa Solo - 13/11/2019 Confirmed reviews AccorHotels
« Slow service, smelly AC , and no view »

Despite the fact that I have paid extra to book a room with HARAM/city view, the room that I was given had neither views. A cooking smell invaded my room every afternoon through the air conditioning. Bathroom tub was not clean at all it had yellow stains and the water itself was yellowish.

Swais Friends - 13/11/2019 Confirmed reviews AccorHotels
« 3 stars »

I would recommend that they change the rating system so they get 3 stars for Fairmont Hotel. First of all, checkin was not up to the 5 star welcoming standard. We had a very normal room I would say premier inn room is better and cleaner. We didn’t get any bath robe or welcome fruit basket or not even a a bath slippers. Breakfast menu is nothing special I would rate them as a normal 3 star

Sam A. Families - 13/11/2019 Confirmed reviews AccorHotels
« Just awesome! »

One of the best property in the world. Everything was just great. Breakfast was in 29 the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Noraini Families - 12/11/2019 Confirmed reviews AccorHotels
« fantastic »

check in was smooth, room service , hotel staff are polite & nice buffet area .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Noraini A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Waberi A. Families - 11/11/2019 Confirmed reviews AccorHotels
« I am extremely satisfied with the overall service I received at the Fairmont Clock Tower Makkah during my recent stay. »

I would like to take this opportunity to thank the entire staff (reception, house keeping, and restaurant) at Fairmont Clock Tower Makkah for making my recent trip memorable. You and the entire team at Fairmont Clock Tower Makkah, are the reason why travelers like myself will continue to frequent your hotel and other Accor branded hotels. Thank you once again for all your effort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. The Colleagues from , Front Office, House keeping & Restaurant was very happy to hear of your positive comments about them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Sarah Solo - 11/11/2019 Confirmed reviews AccorHotels
« Ms »

It was ok, the water wasn’t very hot. I loved the view of the breakfast restaurant that was truly the best. I expected a bit more variety at breakfast. Overall experience was nice, and I’d recommend it to my family and friends. The little improvements that are to be made, make sure all bed side lamps are working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Sarah M., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Jay Couples - 06/11/2019 Confirmed reviews AccorHotels
« Usually better »

I have had much better stays than this one at the Fairmont in Makkah...

Mahmoud F. Solo - 06/11/2019 Confirmed reviews AccorHotels
« good location and nice hotel »

It was good experience. Check-in was little bit difficult since I came before time but it was noted in my reservation to allow early check-in if possible. This was done with the help of customer service manager - thanks for his help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Azizur R. S. Families - 06/11/2019 Confirmed reviews AccorHotels
« A Perfect place to stay - managed by wonderful people »

This place made our stay a wonderful piece of memory to live in our mind for long time to come. Being a Swiss circle member and Accor member we have almost tried every hotels (Twice a year) in the clock tower since its inception in the business but this time our experience to stay in " Makkah Clock Royal Tower, A Fairmont Hotel " was un-explainable in our words - Its really difficult for us to decide rom where to start and what and whom to appreciate. However, in short, the property and its ambience is at its best and I would not hesitate to rate 10/10 for its ambience, hospitality, courteous and polite staff with their warmth and the quickest response time for any service, we needed. Right from the Vallet staff member (ESSAM) to the front desk for check -in and Ms. Bahraa who dealt our check-in at a real quick pace and her polite and warmth personality is very much appreciated and icing on the cake was - when we were up-graded from standard room to partial haram view room. Although the partial haram view was not quite which something might have added value to our stay but after all and at the end of the day - what is counted or considered is the spirit of the hospitality offered by this property through its wonderful people working at front desk - notably, Ms. Bahraa, supported by the management. The biggest surprise was waiting for us in the room when we entered into our room and we were really caught in surprise to find Hot Arabic Coffee with dates, Fruit Basket/ Platter and a plater of mix Arabic pastries. This warm reception and the spirit of hospitality as shown from the relevant department of this property did really win our heart and highly appreciated. Break fast (on 29th Floor) was perfect in every ways with its buffet lay-out with the wide range of foods and the Ka'aba view from the top was breath taking and what was making the breakfast more memorable is the staff working there-in, specially here I would like to mention the entire team comprised of Mohammad Richa, Fahad, Faheem, Abu Ali and couple of trainees spear-headed by Mr. Kazi Munaf. Seems Mr. Kazi Munaf is doing everything from the best of his ability and even going extra miles to provide services to the guests - as he did in our case and was noticeable of doing the same with every one at the time. Over all the entire restaurant team at break-fast time seems to be very hardworking, highly motivated and dedicated to their assigned duties - credit goes to the higher management who trained them and gave them the motto, and credit goes to Mr. Kazi Munaf who ensure the implementation of all basics with accuracy. I would also like to name few ladies from the guest relations as Ms. Islam, and others were very smart and prompt to respond to meet our requirements. House keeping response time was quite fast and highly appreciated. Room was quite spacious with the provision of all basics to make the stay comfortable - supplies were generously kept every time upon room making and house keeping staff were quite working-deep in every details. Staff at Men's Gym and Lady Gym extra polite - The lady in the lady gym was a good company to my wife and very friendly. Over all each and every member of this hotel staff is proven a valuable and very precious asset for this hotel which will definitely play a vital factor for the business growth throughout the future. We will certainly visit again on April 2020 - and Look forward to have more un-forgetful experience during our stay of next trip. ” Once again, our thumbs up to the entire staff of " Makkah Clock Royal Tower - A Fairmont hotel" and its management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. The Colleagues from Front Office, Fairmont Gold & Restaurant was also happy to hear of your positive comments about them.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Yousef A. Couples - 06/11/2019 Confirmed reviews AccorHotels
« A wonderful Stay »

Perfect as everyone in this hotel took good care of my especially Roaa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Qahtani, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Abdullah Families - 06/11/2019 Confirmed reviews AccorHotels
« Great value for the price. »

I enjoyed my stay despite the lack of 5star reception at off peak check in, room service is average as very few amenities was supplied in the room and no communication when daily room service is missed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Thunaiyan, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Nour Families - 06/11/2019 Confirmed reviews AccorHotels
« Three star hotels are better than this hotel »

When we first checked in we found pee on the toilet sit. The showers were not working properly. There were stains and dirt on the floor. Breakfast was included with the stay but apparently nor caffe latte, it comes at extra charge. I have stayed in so many hotels in the world and this is the first time this happens.

Haroon R. Families - 05/11/2019 Confirmed reviews AccorHotels
« Mr Haroon R. »

I was very satisfied with the hotel except the restaurant. This for us was a major issue specially since this hotel in 5 start. We have frequently stayed in this hotel but this time were very disappointed with the restaurant. The food is served as buffet, no problem with this. However many of your guest have no idea how to behave. Specially since many of them are sneezing on top of the food. This was very frequent and everyday. We did complain to your staff. You must find better ways of manageing this since this is not acceptable and not hygienic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Haroon R., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assiatnt Guest Relations Manager

Abdullah A. Families - 04/11/2019 Confirmed reviews AccorHotels

It,is fantastic plase to get rest you and your family as well thank you so much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Alaa Families - 04/11/2019 Confirmed reviews AccorHotels
« spiritual »

nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Mohammed Families - 29/10/2019 Confirmed reviews AccorHotels
« Mr Mohammed M. »

Excellent customer service really happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Sarah Families - 28/10/2019 Confirmed reviews AccorHotels
« My last annual trip to Fairmount makkah royal tower »

Every year I come to the Fairmount for Umrah with my family , unfortunately this year I think will be my last . The hotel standards went below average . I booked a suite with the Royal services. Once we arrived the check in was very fast and the bellboy was very friendly , but once we got inside the suit it was very dirty ( the bathroom had hair , the carpet was filthy , food in the floor , tables were sticky and the tv wasn't working) . I called the reception with the issues instead of changing our suite they said will send the housekeeping supervisor and the technician. So instead of resting from a long flight and having time to catch ASR prayer we had to stay with them to supervise and tell them what is what , which is NOT my job. I called to ask for the duty supervisor for an upgrade or even a downgrade he was so unhelpful and wasn't willing to help at all the only thing he was offering a fruit basket !!!!!!!!! room service was very slow it took them literally 2 hours for tea !!! the only upside was the breakfast buffet so if u ask me again will u come and visit us , the answer will be NO!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah Ismail M., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assiatnt Guest Relations Manager

Pervez Q. Friends - 27/10/2019 Confirmed reviews AccorHotels

check in slow -- not enough people speak fluent english - so lots of misunderstandings restaurant service was very good grear service by Mr. Saqib

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to waiting time to check-in & communication could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

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