Hotel - Fairmont Makkah Clock Royal Tower
Fairmont Hotel Fairmont Hotel

Fairmont Makkah Clock Royal Tower

4.2/5 8,849 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Outdoor playground for children

Catering

  • 6 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
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Ramadan check in time: 18:00.

Hotel location

Your meetings and events

Fairmont Makkah Clock Royal Tower Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AL JIWAR GRAND BALLROOM 1,191 m2 0 m 0 0 0 0 0

Our rooms

  • 1,650 rooms
  • 100% non-smoking hotel
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • WIFI in your room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 8,849 reviews

Our guest reviews for
Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more
Razif R. Couples - 05/09/2019 AccorHotels review
« Excellent »

Very nice place to stay & very near to Al Haram. Would recomend to friend & relative.

Khalid Families - 16/08/2019 AccorHotels review
« Perfect hotel »

Very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khalid A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Saeed A. Families - 31/07/2019 AccorHotels review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Fahmi A. Solo - 30/07/2019 AccorHotels review

Excellent accommodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Abdulqader, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Amal Friends - 29/07/2019 AccorHotels review
« Excellent »

Location Service Food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Amal A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Luai Families - 24/07/2019 AccorHotels review
« Highly recommended hotel in Makkah »

Fairmont have been always my 1st choice when I visit Makkah. Mostly maintaining it's high standard of service. Majority of staff are professionals and eager to meat your expectations. Room quality is good as long as you don't select the studio type. Food has a high quality and reach with diffrent selections. The privit prayer area with the holy mosque is one of the big pluses for this hotel. I had some few observations on the room condition which were carefully handled and the room was changed to a better one. The royal customer service team is really an outstanding one. They keep calling you during the stay to make sure that every thing is going smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Fayez, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Mimi Families - 22/07/2019 AccorHotels review
« bad service »

Bad service whenever I called to ask for something, needs to get it after 2-3 hours. I will not visit it again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nrs. Muna A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Yahya A. Families - 19/07/2019 AccorHotels review
« My view was fabulous Kaba »

I enjoyed staying at your hotel because kaba view and private restaurant gold members make me happy the only issue I faced changed elevators to go eat breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Saleh, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Ghaleb B. A. K. Solo - 16/07/2019 AccorHotels review
« The room service was not as before. »

In the previous stay was great, this stay was not as expected. The room service needs to be improved as before for such great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al K., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to waiting time to check-in could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Anonymous Families - 15/07/2019 AccorHotels review
« Not as expected »

I was not happy with the services provided. The staff mainly Security are not professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed A., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah Assistant Guest Relations Manager

Ahmed A. Solo - 13/07/2019 AccorHotels review
« Almost great trip, except!! »

Everything was great except the check in!! Total chaos!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Shehri, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team.I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to waiting time to check-in could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Bander Families - 11/07/2019 AccorHotels review

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Anonymous Families - 11/07/2019 AccorHotels review
« A. »

The best hotel in Makkah

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Thobaiti, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Alaa S. Families - 11/07/2019 AccorHotels review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Hatem A. Families - 10/07/2019 AccorHotels review
« Vacation »

Staff was excellent and efficient helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Lujain Couples - 08/07/2019 AccorHotels review
« I love the room’s design »

It’s good to say about my experience nice and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Falah A. Solo - 06/07/2019 AccorHotels review
« Great »

I found the peacfull and relaxation during my stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Qahtani, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Asmaa A. Families - 06/07/2019 AccorHotels review
« Good but the room service needs to be improved »

I love everything about it, but the room service wasnt that good, I would have to call twice for them to clean the room. Besides, the food wasnt that great, the menu is very limited, some items arent fresh, vine leaves is canned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Asmaa A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was sorry to learn that you found the level of services from the Housekeeping not satisfactory and caused you unnecessary inconvenience. Please be assured that corrective measures have been taken to ensure that a similar incident does not happen and we assure you of a better service the next time you come to our hotel. On the other hand On your comment regarding Food quality & Buffet verity, I apologize for the inconvenience it has caused you during your stay, the Food & Beverage Manager has been notified to look into it and take appropriate measure. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Hawra A. Families - 03/07/2019 AccorHotels review
« a. »

So nice comfortable good experience But it is not easy to do check out because when I call from my room that I want to do check out they said I should do check out from the lobby but the lobby was crowding and it’s take long time I ask to improve this service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Hawra a., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comment about departure, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Ahmed B. M. Couples - 03/07/2019 AccorHotels review
« Perfect »

New experience specially it’s closed to al haram

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bin M., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

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