Hotel - Fairmont Makkah Clock Royal Tower
Fairmont Hotel Fairmont Hotel

Fairmont Makkah Clock Royal Tower

4.2/5 8,775 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room (Paying)
  • Well-lit parking
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Outdoor playground for children

Catering

  • 6 restaurant(s)
  • 2 bar(s)

Business services

  • 1 meeting room(s)
See all services

Ramadan check in time: 18:00.

Hotel location

Your meetings and events

Fairmont Makkah Clock Royal Tower Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AL JIWAR GRAND BALLROOM 1,191 m2 0 m 0 0 0 0 0

Our rooms

  • 1,650 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 8,775 reviews

Our guest reviews for
Fairmont Makkah Clock Royal Tower

100% genuine reviews from our guests

Find out more
Ahmed A. Solo - 13/07/2019 AccorHotels certified review
« Almost great trip, except!! »

Everything was great except the check in!! Total chaos!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Shehri, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team.I was pleased to learn that you had an enjoyable stay although you felt that the level of service with regards to waiting time to check-in could be improved. I have looked into this matter and I can inform you that the necessary corrective action has taken place to ensure that this incident will not reoccur in the future I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Bander Families - 11/07/2019 AccorHotels certified review

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Anonymous Families - 11/07/2019 AccorHotels certified review
« A. »

The best hotel in Makkah

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Thobaiti, We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Alaa S. Families - 11/07/2019 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Hatem A. Families - 10/07/2019 AccorHotels certified review
« Vacation »

Staff was excellent and efficient helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Lujain Couples - 08/07/2019 AccorHotels certified review
« I love the room’s design »

It’s good to say about my experience nice and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Falah A. Solo - 06/07/2019 AccorHotels certified review
« Great »

I found the peacfull and relaxation during my stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Qahtani, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Asmaa A. Families - 06/07/2019 AccorHotels certified review
« Good but the room service needs to be improved »

I love everything about it, but the room service wasnt that good, I would have to call twice for them to clean the room. Besides, the food wasnt that great, the menu is very limited, some items arent fresh, vine leaves is canned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Asmaa A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was sorry to learn that you found the level of services from the Housekeeping not satisfactory and caused you unnecessary inconvenience. Please be assured that corrective measures have been taken to ensure that a similar incident does not happen and we assure you of a better service the next time you come to our hotel. On the other hand On your comment regarding Food quality & Buffet verity, I apologize for the inconvenience it has caused you during your stay, the Food & Beverage Manager has been notified to look into it and take appropriate measure. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Hawra A. Families - 03/07/2019 AccorHotels certified review
« a. »

So nice comfortable good experience But it is not easy to do check out because when I call from my room that I want to do check out they said I should do check out from the lobby but the lobby was crowding and it’s take long time I ask to improve this service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Hawra a., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comment about departure, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Ahmed B. M. Couples - 03/07/2019 AccorHotels certified review
« Perfect »

New experience specially it’s closed to al haram

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bin M., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Anonymous Business - 03/07/2019 AccorHotels certified review
« The overall experience was very good. »

This was my fourth stay at this property over the past two years. While the overall experience was very good, a couple of areas need improvement. The fruit basket etc. are sent only after a reminder which should not be the case. Moreover, when making the room booking on the hotel website, there are issues in reflecting member number every time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Shahnaz A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you very much for your valuable comments regarding booking.com our property booking, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Eman Families - 03/07/2019 AccorHotels certified review
« A good hotel »

A good hotel with good staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Eman A., We very much appreciate your positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Mohammad S. Couples - 03/07/2019 AccorHotels certified review

Marvelous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Nabeel Families - 03/07/2019 AccorHotels certified review
« Worst experience in my whole life »

I requested for the good Kaaba view from my room and parking availability. .Since I booked it online I called them thrice regarding my requirement of the room. That's the reason I booked for Residential suite for having fantastic Kaaba view. When at the reception during check-in I requested for the good Kaaba view. When I entered it was devastating that I have a small window which in that 25 % of the Mataf is covered with the surrounding hotel roof. Same time I requested for the change receptionist requested me to meet Shift Manager. After meeting Shift manager all my word went in vain because nobody trying to fix my problem. I went to Shift Manager twice daily but it all gone waste. Because of that I took out 2 points. 1 point was due to the unavailability of bath tub which was shown on the booking. The remaining 1 point was due to I asked for the reheating of the of baby milk as it was mentioned in the booking that microwave will be available but when I called at the receptionist they replied no outside food allowed and the cooking range was not working because there is rule from the govt. that no cooking allowed ( checked with other rooms microwave was available and in working condition). It is disgusting that baby milk also cannot be reheated in a so called 5 star hotel considering as outside food.(1 point removed because of this) Asked at the receptionist for additional tea and coffee but till last day nothing came. But the helpful cleaner at the corridor help me with the tea coffee and sugar.(1 point removed because of this insult). Refrigerator was very tiny. And for parking while checkin was terrible. The security guard don't know English first of all in world renowned hotel. After waiting for 30 mins he hand over the parking ticket to Saudi and not to me. Which was a terrible insult to us.I don't got the parking ticket which was first insulting impression of Fairmont Royal Clock Tower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nabeel K., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah, Assistant Guest Relations Manager

Samer M. R. L. Families - 03/07/2019 AccorHotels certified review
« Shortage of parking and slowness of elevators »

Lack of parking/valet Slowness of elevators

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samer L., Thank you for taking the time to tell us about your experience at the Fairmont Makkah Clock Royal Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houssine Ben Salah, Assistant Guest Relations Manager

Saleh Couples - 03/07/2019 AccorHotels certified review
« good »

why your electricity plug as not as the Saudi Arabian standard?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Salman, We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comment about room electric sockets, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Anonymous Families - 02/07/2019 AccorHotels certified review

The hotel staff didn’t deal with customers seriously.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you very much for your valuable comments, we have taken a serious note of your feedback & definitely will work on them, to further improve our services to better serve your needs, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Ayesha A. Families - 02/07/2019 AccorHotels certified review
« Best stay ever »

Wonderful, enjoyable, peaceful, all services were provided generously. I wish if it was longer. The only thing needs to improve is changing the timing of the lounge so we can get the benefits better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Jaberi, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Anonymous Families - 02/07/2019 AccorHotels certified review
« Accepted »

Accepted. The receptionist were unprofessional. The floor got some stains. The bedsheets smell like men perfume rather than a fabric softener. The mirror at the bathroom was broken. Everything else is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mss. Wafa A., We very much appreciate your comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I was sorry to learn that you found the Bathroom mirror cracked and Floor not very clean and it caused you unnecessary inconvenience I have personally asked the housekeeping department to look into it. Moreover regarding your comment about reception, I have personally taken up this issue with the Front Office manager to ensure that the delivery of service is maintained as per Fairmont standard. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Yahya A. Friends - 01/07/2019 AccorHotels certified review
« Amazing experience »

I took the Kaaba view room. It was an Amazing site. The room was big and nicely decorated. Breakfast was highlight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al Shareef, We very much appreciate your very positive comments regarding your stay at the Fairmont Makkah Clock Royal Tower. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Naif Al Zahrani Director of Rooms T. +(9… 777 Makkah Clock Royal Tower, A Fairmont Hotel - King Abdul Aziz Endowment, Umm Al Qura Street, Makkah, Saudi Arabia www.fairmont.com | www.accorhotels.com

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates