Hotel - Fairmont Yangcheng Lake
Fairmont Hotel Fairmont Hotel

Fairmont Yangcheng Lake

4.5/5 626 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed
  • Services for children
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Cash machine
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying)
    • Outdoor heated pool (Paying)
    • Outdoor unheated pool (Paying)
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage
    • Sauna (Paying)
  • Services for children
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s (Paying)
    • Outdoor playground for children
  • Golf  (Nearby)
  • Bicycles rental

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Your meetings and events

Fairmont Yangcheng Lake is an ideal location for memorable functions or business needs.In addition to beautiful outdoor event sites, the hotel offers various indoor spaces including a 1,200 square meter Grand Ballroom overlooking the magnificent lake view as well as areas perfect for team building.

Fairmont Yangcheng Lake Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KUN YUN HALL GRAND BALLROOM 1,130 m2 6 m 1020 150 0 800 600
KUNSHAN MEETING ROOM 67 m2 4 m 40 21 24 30 20
LOUYI MEETING ROOM 109 m2 4 m 75 24 30 60 40
XINYANG MEETING ROOM 78 m2 4 m 55 24 30 36 40
XINYI MEETING ROOM 78 m2 4 m 55 24 30 36 40
XINYI+XINYANG 156 m2 4 m 100 36 42 84 80
    • Meeting room
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 199 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 626 reviews

Our guest reviews for
Fairmont Yangcheng Lake

100% genuine reviews from our guests

Find out more
Kathy Families - 25/04/2019 AccorHotels certified review
« Very relaxing Staycation weekend »

A Birthday celebration, R&R, Spa and Easter Hunt - a weekend full of activities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager "

Minwei Families - 25/04/2019 AccorHotels certified review
« No feel welcome in this hotel »

It's hard to describe the feeling stay in this hotel, but anyway I did't feel welcome this time. The location of this resort is very good. It's located in the park round the lake. There is very long walking path round the lake, and the view is very good. However, the hotel facility is old, which isn't able to compete with other resorts in China market. And the service also didn't match Fairmont level. 1. no safety consciousness, the staff allowed children to play the boat in the outside swimming pool without lift jacket as they just want to sell more tickets. And I also don't understand why this kind of activity can open for all guests. for safety, I suggest only hotel guests can join those children activities. 2. shattered glass in the yogurt: the guest next to my table found shattered glass in the yogurt during breakfast. It's very dangerous. Luckily that grandmother found it on time. And I didn't see hotel staff took any action immediately. Besides, this hotel is also stingy to up-grade to platinum member. When I checked in at front desk, the staff took too long time to check the room availability. the time was 14:30. It looks the guest service team doesn't have process to check the coming guests in advance, or they don't care Accor membership. Anyway, if Accor still wants to remain Fairmont brand for this hotel, the leaderships has to be changed and invest more to improve both hardware and also service level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minwei, Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and take action to improve the safety consciousness and service awareness, as well as food quality. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

王. Couples - 06/04/2019 AccorHotels certified review
« surpass expectation »

surpass expectation

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的王涛:您好!首先非常感谢您抽出宝贵时间分享您的入住体验!我们非常感激您对阳澄湖费尔蒙酒店的认可,让您百分百满意是我们不懈的追求。酒店将一如既往地兑现费尔蒙服务承诺,致力于将美好片刻永留客人回忆。我们真诚地欢迎您再次光临酒店,并在此度过一个完美的假期。 - 洪园,阳澄湖费尔蒙酒店总经理

Timur D. I. Business - 01/04/2019 AccorHotels certified review
« Assoc VP, Duke University »

Excellent as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timur Duke I., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Peter S. Business - 12/03/2019 AccorHotels certified review
« A very pleasant stay »

I had a very pleasant stay, very well prepared by FGL Manager Owen who always takes great care of me when I'm around. In the FGL I was served with Passion and excellence by Sammi and chief butler Eric, they made me feel comfortable and at home. The room was clean and orderly with all amenities in place. See you guys again tomorrow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Welcome home! We very much appreciate your comments regarding your stay at the Fairmont Yangcheng Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Fairmont Gold team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Ang, General Manager

Y. J. S. Families - 04/03/2019 AccorHotels certified review
« Excellent experience in Fairmont yangchen lake »

Excellent lake view in room 798 with a large room, we'd love to live in this room next time during weekends, excellent and reliable service here, every staff with friendly face and lovely greetings! The Chinese restaurant name Yi Feng Court is the one of the delicious Suzhou food, we'd have dinner there during our staying, no need to go out for dinner! Thank you very much we'll continue this experience in the Fairmont Yangchen lake hotel next time !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y Jin S, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Damien Families - 27/02/2019 AccorHotels certified review
« Great family time »

Great moments shared with family in a great resort with an amazing farm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien, thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Robin Y. Solo - 13/02/2019 AccorHotels certified review
« Great hotel pet allowed »

A great 2 night stays! Olivia Gu from reception, Amy Chen from restaurant are all fabulous staff! Around the hotel are parks, lakes, lawns and farms, you would spend hours per day with your dog. Pool is bit small, if it could have been 25 meter!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin Y., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Melissa Families - 12/02/2019 AccorHotels certified review
« Relaxing and high quality facility »

We really enjoyed our stay! The staff was very friendly and accommodating!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Angela H. Business - 18/11/2018 AccorHotels certified review
« satisfied »

very nice hotel with nature view and environment, staff with smile and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the hotel rooms as well as the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Anonymous Business - 06/11/2018 AccorHotels certified review

I felt very welcomed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Rebecca Families - 15/10/2018 AccorHotels certified review
« Mrs »

We had an enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Rebecca , Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. You can search more valued rooms & dining offers on our fairmon.com and we look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

Shirley Families - 15/10/2018 AccorHotels certified review
« Normal »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shirley, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues the first time when we received this review and take action to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! - Alan Ang, General Manager

G. Business - 31/08/2018 AccorHotels certified review

Everyone was professional, courteous and friendly. Great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. G., thank you for choosing Fairmont Yangcheng Lake during your trip. I’m really pleased that you had an enjoyable stay and thank you for your positive comments on the service atmosphere. All our associates will be thrilled to read your feedback, they are all committed to bringing the best service to all our guests. From all the team, thank you for your kind review, we all look forward to welcome you back to Fairmont on your next trip. - Alan Ang, General Manager

Ms. H. Families - 28/08/2018 AccorHotels certified review
« Very bad experience -- looking for follow up »

My experience was extremely bad with this hotel as a Accor member for more than 5 years. The hotel called me multiple times collecting special requirement (which is good), which I kept on reminding I need a crib and notified the estimate arriving time. When I arrived at hotel, I was told no room prepared for me, I need to wait for about 1 hour to get my room. When I bring my old parents and 9 months' old baby to room for an afternoon nap, no crib, no welcome fruit, no welcome letter in the room. I called at least 10 times to remind the front desk and the manager on duty, they are not responsive at all. Especially the manager on duty, he is definitely lack of basic training on how to respond customer and respect customer. After another 2 hours, I finally got the crib and fruit but my vacation was totally ruined by the bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you for sharing your thoughts regarding your recent stay. We feel sorry for any inconvenience that you have encountered. We have shared your comments with our colleagues at once when we received this review and pay attention to the contents you mentioned. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Sincerely, Alan Ang General Manager

Anonymous Business - 19/08/2018 AccorHotels certified review
« Assistant Director »

The experience is always wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

L. J. Friends - 13/08/2018 AccorHotels certified review
« Good hotel, helpful staffs »

Good hotel,nice room, helpful staff,will recommend to my friends!

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的Liu 女士:您好!首先非常感谢您抽出宝贵时间分享您的入住体验!我们非常感激您对阳澄湖费尔蒙酒店的宝贵认可,让您百分百满意是我们不懈的追求。酒店将一如既往地兑现费尔蒙服务承诺,致力于将美好片刻永留客人回忆。我们真诚地欢迎您再次光临酒店,并在此度过一个完美的假期。 - 洪园 阳澄湖费尔蒙酒店总经理

Kevin J. Business - 05/08/2018 AccorHotels certified review
« My stay at the Fairmont was fantastic! »

My stay at the Fairmont Yangcheng Lake was an extended stay for business. Everyone at the hotel made sure that all of my needs were meet. The entire staff were extremely helpful and friendly. I would highly recommend this hotel to other travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Beecher Families - 11/07/2018 AccorHotels certified review
« Ok »

It was ok, but I was a bit disappointed with the maintenance of the outdoor activities. The kids outdoor play area wasn't well maintained, for example the mini climbing wall had lots of spider webs on it. The petting zoo was closed so that was a big disappointment for my daughter. And the pool had lots of plastic trash floating in it. The room was nice however and the staff friendly. The service in the Chinese restaurant was very slow and forgetful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beecher, Thank you for sharing your thoughts regarding your recent stay. We have shared your comments with our colleagues and take action to improve the quality of hotel facilities and services. we look forward to your comments and suggestions. Thank you for patronized Fairmont Yangcheng Lake and we look forward to welcome you back again! Alan Ang General Manager

Rudy J. H. Business - 04/07/2018 AccorHotels certified review
« Nice getaway for a team offsite »

We organized our office offsite to Kunshan. the hotel has a good set up for this kind of event combining good accomodation, nice green areas and fantastic view to the lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake. As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. - Alan Ang, General Manager

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates