Hotel - Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel

4.5/5 292 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
    • Korean
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AREVA KOREA3 km / 1.86 mi BMW KOREA3 km / 1.86 mi CJ1 km / 0.62 mi MARUBENI1.5 km / 0.93 mi MITSUI1.5 km / 0.93 mi PFIZAR3 km / 1.86 mi SPECIALIZED KOREA3 km / 1.86 mi VOLVO KOREA3 km / 1.86 mi
BASF3 km / 1.86 mi BOEHRINGR INGEKHEM3 km / 1.86 mi HUAWEI3 km / 1.86 mi MH POWER SYSTEMS1.5 km / 0.93 mi NOVARTIS3 km / 1.86 mi SK E&C3 km / 1.86 mi SSANGYONG CEMENT1.5 km / 0.93 mi

Exhibition and convention centre

COEX11.16 km / 6.93 mi

Your meetings and events

Novotel Ambassador Seoul Dongdaemun Hotels & Residences Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 1 0 m2 2 m 0 0 10 0 0
MEETING ROOM 2 0 m2 2 m 0 0 12 0 0
MEETING ROOM 3 0 m2 2 m 0 0 8 0 0
GRAND BALLROOM 330 m2 3 m 400 0 200 250 280
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: 1 Queen bed with ensuite shower, large work area, 55" LED TV, WiFi, minibar, hair dryer, iron, safe. Up to 2 adults and 1 child.Choose comfort and space for short-term and extended stay. The modern, spacious Residence room features a comfortable bed with en-suite bath/shower, work area, 55" TV, WiFi, washer, dryer and kitchen facilities. Up to 2 adults and 1 child.

  • 523 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 1,058 reviews

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 292 reviews
Jovita Families - 18/08/2019 AccorHotels review
« Excellent »

The room was clean enough. The service from front desk , concierge both are excellent during my 7 days there. Will coming back definitely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jovita K., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Davey Families - 10/08/2019 AccorHotels review
« Convenient »

It was great but I discovered the wooden floor had a damage. It would have been great if that was fixed before our stay. It was disappointing that my kids could not go to the roof-top swimming pool. Breakfast was great but it would be even better if some cuisines had changed a bit to serve different appetites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davey Guin-Fu M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Natalie Families - 09/08/2019 AccorHotels review
« Good but could have been better »

Very nice staff but the room was not clean despite being “cleaned” by housekeeping, the elevators were very crowded and slow. Swimming pool was very over crowded, and therefore no room to swim. But the staff were friendly and nice about any of our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nokyoung H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

T. S. B. D. Friends - 07/08/2019 AccorHotels review
« Pleasant, comforty and very convenience »

room was big and spacious with fully equipped bathroom/toilet. the beds were so comfortable and could easily fall asleep.... right type of pillow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Swee Bee D. T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Gordon T. Couples - 07/08/2019 AccorHotels review
« Comfortable stay »

Nice hotel with comfortable room and good location. Service is excellent except the swimming pool arrangement. The first Accor hotel I stayed charged additionally for sunbed in the pool. The pool was so overcrowded with kids and affected other guests using the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Kit T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Grant W. Business - 02/08/2019 AccorHotels review
« Great »

Very clean and new great food and location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Thomas L. Families - 01/08/2019 AccorHotels review
« Overall a nice experience but of coz still room for improvement »

Overall experience is good. Yet Long waiting time during breakfast must be improved. It is a plus if the gym is 24-hour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siu Pan L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Anonymous Families - 01/08/2019 AccorHotels review

Hotel environment everything is OK, but everyday take breakfast i need spend about 20-30minutes to waiting, i think need to improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pui Man L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Anonymous Couples - 01/08/2019 AccorHotels review
« Fantastic »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheung Pui H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Barton L. Families - 31/07/2019 AccorHotels review
« a hotel that fits a family »

It's my second stay in the hotel and my family enjoyed the stay, though we still have no chance to enjoy the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Leung Barton L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Jim L. Families - 31/07/2019 AccorHotels review
« It’s great »

The room is comfortable, cleaning can improve. A lot of glasses place in room, I think is too much, may be on request is better. The entrance light is too sensitive, may be the lighting time too short. The lift didn’t mention the room no that it can reach, because I get wrong in one time. Concierge is good and helpful. But check in time set at 3:00pm, I think it can be flexible, if all guest are check in at that time, the lobby will be crowded, and the lift traffic will be high. It’s only my own opinion, thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming Fai L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

W. C. M. Families - 31/07/2019 AccorHotels review
« Professional and thoughtful »

Your STAFF Simon Kim has been very helpful, responsible and professional in helping Mr sun whose head was badly hurt in the toilet. We would like to thank him once again for taking the time care of Mr sun.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chingman W., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Yoona C. Friends - 30/07/2019 AccorHotels review
« Best for a pleasant experience »

We had a pleasant time in the hotel with good service and good location. I really look forward to visit there again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuna C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Pierre B. Friends - 30/07/2019 AccorHotels review
« Nice new Novotel hotel »

Nice new Novotel hotel located in Dongdaemun Seoul area. The lounge is pleasant. I was disappointed to not have been upgraded as a Platinum member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Laura Families - 30/07/2019 AccorHotels review
« Disappointed »

The room was clearly not cleaned to standard - the floors were sticky, a left over drink bottle found next to the bed, and showers smelled of urine. Given the hotel staff were informed yet offered nothing but an apology was extremely disappointing. Would like to stay at a Novotel again but this experience makes me want to look for another chain that is better run with better customer care and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura W., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We deeply apologize for every inconvenience situation occurred and will definitely inform to relative department to improve the quality of service skills. We kindly hope to having you near in the future once again to satisfy your expectation. Sincerely, Duty Manager Paul Sohn

Anonymous Families - 27/07/2019 AccorHotels review
« Convenient location »

The hotel was nicely maintained and conveniently located. It would be nice if children were allowed to go to the rooftop pool also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Wai tat L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

T. Families - 23/07/2019 AccorHotels review
« thank u »

thank u

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yamaaranz T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Forie Friends - 22/07/2019 AccorHotels review
« Well and efficient service »

Room is available when arriving at noon time. Staff speak English clearly and provide attentive responses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mei Fong Forie L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Olga Families - 20/07/2019 AccorHotels review
« Great hotel »

New hotel in a convenient location and great facilities. Indoor pool is a great option especially for families with kids. Room was small but spacious. We stayed in studio which had washer/dryer, which again an important option for families with kids ( we have 5 y.o.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga B., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Anonymous Families - 19/07/2019 AccorHotels review
« Experiencing Seoul »

Overall stay at Novotel Ambassador Seoul Dongdaemun has been great as the hotel is very new, only into their first anniversary. Conveniently located besides the Airport Limousine Bus station and only a short distance walk to Dongdaemum History and Culture subway station. Lots of local eateries around its vicinity and few renowned fastfood chains can be found too. However, to my greatest disappointment is out of 8 taxi rides we've taken, only 1 taxi driver is able to take us to the hotel destination without question. The rest of 7 rides, the taxi drivers all don't know or has not heard of the hotel, and were unable to search by hotel name nor destination address on their in-vehicle GPS; this is even when we have showed them the Korean-language address card which we requested from the Concierge. It is apparent the hotel is not registered properly to all available social media platform and the public taxi GPS. The hotel is also not marked on Google map!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tong Nam L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

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