Hotel - Novotel Ambassador Seoul Dongdaemun Hotels & Residences
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Novotel Ambassador Seoul Dongdaemun Hotels & Residences Hotel

4.5/5 282 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
    • Korean
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
    • Solarium (Paying)
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AREVA KOREA3 km / 1.86 mi BMW KOREA3 km / 1.86 mi CJ1 km / 0.62 mi MARUBENI1.5 km / 0.93 mi MITSUI1.5 km / 0.93 mi PFIZAR3 km / 1.86 mi SPECIALIZED KOREA3 km / 1.86 mi VOLVO KOREA3 km / 1.86 mi
BASF3 km / 1.86 mi BOEHRINGR INGEKHEM3 km / 1.86 mi HUAWEI3 km / 1.86 mi MH POWER SYSTEMS1.5 km / 0.93 mi NOVARTIS3 km / 1.86 mi SK E&C3 km / 1.86 mi SSANGYONG CEMENT1.5 km / 0.93 mi

Exhibition and convention centre

COEX11.16 km / 6.93 mi

Your meetings and events

Novotel Ambassador Seoul Dongdaemun Hotels & Residences Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 1 0 m2 2 m 0 0 10 0 0
MEETING ROOM 2 0 m2 2 m 0 0 12 0 0
MEETING ROOM 3 0 m2 2 m 0 0 8 0 0
GRAND BALLROOM 330 m2 3 m 400 0 200 250 280
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 523 rooms

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 866 reviews

Our guest reviews for
Novotel Ambassador Seoul Dongdaemun Hotels & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 282 reviews
Khiald S. Couples - 15/07/2019 AccorHotels certified review
« Khalid »

It was a nice experience but I saw Shi by your staff and wanted to inquire about it

Our hotel has responded to the review
Our hotel has responded to the review

Dear khalid s., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you don't mind, could we kindly ask you to explain more specific about our staff behavior which can definitely be improve our quality of service skill to satisfy for your future stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Duty Manager Paul Sohn

Cameil Families - 14/07/2019 AccorHotels certified review
« Short stay »

Overall it was a good experience. I would get bigger room next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmeil M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Anonymous Families - 09/07/2019 AccorHotels certified review
« Nice »

The room was clean, staffs are helpful with customized service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwun Yan H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Anonymous Families - 08/07/2019 AccorHotels certified review
« Good »

Room is spacious. The basin in the bathroom was choked. For this family room, dual shower area would be better . Staff are friendly and speak good english. Lift(elevator) is very slow and waiting time is very long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tresa T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also deeply apologize for the inconvenience situation has been occurred during your stay. We will definitely inform the issue that you had to relative department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Family - 07/07/2019 TripAdvisor review
« Good location and service. Value for momey. »

Pillow is not that comfort. Can be improved. The toilet door is easily to be crashed with the wall when it is opened parallel with the wall and create unpleasant noise. There is only two lifts going to the rooms and usually takes a bit more waiting time to go up and down. The breakfast is quite delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences! On behalf of the management and staff of Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we very appreciate your comments regarding your experience at our hotel. Please accept our sincere apology for unsatisfied experienced during your stay. As we have few more options of the pillow, please let us know about your preference for your next visit. We will share this issue with all related departments and take an action for the elevator system regularly. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Min-Sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Manuel Business - 05/07/2019 AccorHotels certified review
« Great stay »

Great hotel and service. Delicious breakfast. Only rooftop party was overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel J., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

M. K. F. Couples - 03/07/2019 AccorHotels certified review
« Generally speaking, the location of the hotel is excellent with warmth service and comfortable environment. »

Due to the flight issue, I checked in quite late when I arrived your hotel. Your staff were warmth and welcoming. The room was clean but the toilet had some weird smell when we first get in. It disappeared afterward. I appreciated very much with all the necessities inside the room. Overall, I am very positive with the staying experience in your hotel. However, from the perspective of a traveler, I would also like to make some recommendations 1. Please add the English language instructions for the clothes cleaning machine 2. Please refill the bullet coffee everyday 3. It would be great to add instructions for the operation of the remote control of the TV channel as well 4. Can provide regional sightseeing suggestions booklet inside the room if possible (optional) 5. Not quite understand the policy of wearing a baseball cap to the swimming pool rather than wearing a swimming cap

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kin F. M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Dh Couples - 03/07/2019 AccorHotels certified review
« My stay was satisfactory, and I will book again when visit next time. »

Overall are my staying experience is very good. Except the bathroom shower door has a big gap letting water runs out to the bathroom floor when water are spraying toward the shower door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis chi kuen H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Luna Couples - 03/07/2019 AccorHotels certified review
« will stay here again next time »

Everything are great, thanks for upgrade. overall are clean, tidy and grand. The swimming pool and gym facilities also big and new. This is a fantastic experience to me. I stay here feel relax and comfortable. I must visit again when go Korea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cho Man C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Elmer C. Couples - 02/07/2019 AccorHotels certified review
« Wonderful hotel experience »

Very comfortable bed, excellent city views from hotel roof top, friendly and very accommodating staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elmer C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Novita D. S. Families - 01/07/2019 AccorHotels certified review
« Very helpful staff »

this hotel is very good service satisfying me who uses a wheelchair and suddenly breaks down, I asked the staff named Minkie.minkie very helpful to find a wheelchair service place. also my daughter really likes pop, minkie also helps find a place it's good to buy souvenir k pop. and there is a male staff who helped my husband fix my wheelchair. the point is I am very satisfied with the service with this hotel. clean rooms, friendly staff, location just 200 meters from the 12 dongdaemun culture & history park exit station. the door exits the station there is an elevator and escalator

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novita Dewi s., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Alex P. Couples - 01/07/2019 AccorHotels certified review
« Welcoming, clean, and comfy »

Wonderful staff was very nice and helpful and the location was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Sue T. Friends - 30/06/2019 AccorHotels certified review
« Overall »

Everything was good except reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nguyen Bach Hue T., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, deeply apologize for your inconvenience from the reception and we will definitely train all the staff to improve their service quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Anonymous Friends - 30/06/2019 AccorHotels certified review
« Excellent and comfortable »

Staff was very helpful and polite. Environment was great and it’s very convenient to access

Our hotel has responded to the review
Our hotel has responded to the review

Dear On Ting Cindy C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Family - 30/06/2019 TripAdvisor review
« SEOUL HOLIDAY »

We were happy that we could have an early check in but unfortunately the room was quite tight for 3 persons. Would like to thank Gina for making our holiday more pleasant by upgrading us to a bigger room.The provision of a local phone was also useful. The location of the hotel is very convenient. Breakfast was average and could improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of our management, thank you for choosing to stay with us and sharing your positive feedback. All of us are very delighted to hear that you had a pleasant and comfortable stay here at Novotel. We are sure that your valuable feedback will serve as the most encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your kind comment and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Sincerely, Min-sook Cho General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Rich (. L. A. Families - 29/06/2019 AccorHotels certified review
« Great hotel »

Certainly one of the best hotels we stayed at on our 3 week trip through Japan and South Korea. We were moved over from the hotel area to residency area (which had a kitchen and washer/dryer—huge benefit). Staff was extremely pleasant and spoke English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard N., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Ssinaga Families - 29/06/2019 AccorHotels certified review
« Good »

Great location and service but the size of the room is really small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saudah S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Paul Sohn

Maricris Families - 28/06/2019 AccorHotels certified review
« Ms »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maricris A., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 28/06/2019 AccorHotels certified review
« Great staff »

It was a very pleasant experience staying here. The Staff was wonderful and helpful. They helped me with food transportation and tours. Location is great and very clean rooms. I will recommend to anyone

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arleen R., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stanford S. Business - 28/06/2019 AccorHotels certified review
« Good reception and attendants to customer querries »

I think it was good to do business together the stay was aware some good housekeeping, quality food and service in the dinning, but your food did not cater for diabetes had challenges of food for my colleague

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanford S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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