Hotel - Swissôtel Resort Phuket Patong Beach
Swissôttel Hotel Swissôttel Hotel

Swissôtel Resort Phuket Patong Beach

4.0/5 1,227 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking  (Nearby)
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Porter

Leisure and activities

  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Boat excursions

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Hot meals

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Your meetings and events

We offer a wide selection of exclusive meetings & events venues in Phuket. Our new contemporary ballroom can be divided into three sizeable meeting rooms. Suitable for both large Corporate and Social event.

Swissôtel Resort Phuket Patong Beach Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM I 115 m2 3 m 130 40 41 85 103
MEETING ROOM II 115 m2 3 m 130 40 41 85 103
MEETING ROOM III 115 m2 3 m 130 40 41 85 103
MEETING ROOM I + II + III 345 m2 3 m 390 120 123 256 309

Our rooms

Decorated with warm and vibrant colours in a contemporary Thai design, each spacious guest room features a large work area with high-speed Internet access.

  • 383 rooms
  • 2 rooms for people with reduced mobility
  • 59 connecting rooms
  • Baby bed
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Iron in room
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.1/5 AccorHotels Rating 1,013 reviews

Our guest reviews for
Swissôtel Resort Phuket Patong Beach

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,227 reviews
N. C. Couples - 08/09/2019 AccorHotels review
« Lack of warmth during the stay »

The stay was with my girlfriend and we were on a leisure trip for our vacation. It started off on a good note with Ms.Nina greeting us at the reception. Post check-in formalities when we went to our room we say that although our request for an upgrade was met but an Interconnecting room was given to us without any information. I requested for the room to be changed which was done spontaneously and we did not mind any of the services till then. When we went to the other room, while using the washroom we noticed that the sink was blocked so we informed the telephone operator and requested engineering assistance, which took 20 minutes and one reminder call to get fixed. After a tiring journey we were hustling around for comfort, this was not a pleasing experience. Later during the evening we requested for some white wine glasses and a wine chiller in our room since we were carrying our own wine, we were blatantly told on our faces that ice for the wine chiller will be chargeable, which we thought was irrational. During the breakfast timings we had reached 10 mins before the buffet gets closed and we had picked up our food l, but still post the breakfast timings we were told to vacate the restaurant since the housekeeping had to clean the restaurant. Overall the services weren't used extensively by us but the lack of warmth will not make us choose Accor hotels for our vacations again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. N., Thank you for taking the time to tell us about your experience at the Swissôtel Resort Phuket Patong Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Ann Cruz Guest Experience Manager

Alanjari Friends - 08/09/2019 AccorHotels review
« i had great and relax time »

ms nina was very helpful and friendly

Arthur N. Couples - 01/09/2019 AccorHotels review
« Extremely Satisfied »

Front desk manager Jonathan went out of his way to ensure our stay was stress free and enjoyable. All the staff very friendly and polite but was I mentioned Jonathan provided exceptionnel service.

Sai P. Friends - 31/08/2019 AccorHotels review
« Too crowded with cheap crowd. Why do u accept cheap quality guests ? »

Stayed many times. Always has been good. But this time, very bad experience because of the disgusting quality of guests that u had ( group tour).

T. Families - 31/08/2019 AccorHotels review
« The best holiday for us »

Perfect

Cherry Friends - 30/08/2019 AccorHotels review
« Good service,near the beach,very convenient! »

The service of this hotel is well. The reception girl is very kind and patient. The room is clean and comfortable. The swimming pool is a little small but water is clear.Nice place!

A. Families - 29/08/2019 AccorHotels review
« Spacious rooms, Great Location. »

Got my room very late. Had to debate a lot just to get a room. once that was finally done, I was satisfied with the rest of my stay. 1st two days I found room service slow, probably due to weekend rush, rest of days things were good.

Deneace Business - 29/08/2019 AccorHotels review
« Great stay »

We had a very pleasant stay. The staff were great and really looked after us. Nothing was too much trouble. We will definitely stay again.

Eamon F. Solo - 27/08/2019 AccorHotels review
« Second time, perfect stay in every way »

From checking in to checking out the staff exceptional. Always helpful and willing to help if needed anything. Clean with perfect location. Would recommend to anyone looking for an exceptional stay in Patong Thank you

Colin K. Couples - 27/08/2019 AccorHotels review
« What a place to stay staff were beautiful »

Great facilities great staff

V. J. Couples - 26/08/2019 AccorHotels review

Breakfast was good reception service was good Rooms were pretty small.

Kerry C. Couples - 26/08/2019 AccorHotels review
« Executive club staff exceptional »

Roxanne Belle Sky and Zara should be highly commended on their customer service - we usually stay in only 5 star hotels- these staff members belong in a 5star hotel. The hotel is very tired and is in desperate need of a revamp. The executive club needs to be taken up a few notches also I terms of what is available to the customer. We arrived around 9.30 pm after a long flight- however could not have anything at the club- this should be pointed out to consumers.

Mayur T. Families - 25/08/2019 AccorHotels review
« Property needs pest Control . There were Cockroaches at the breakfast area »

The property needs pest control. There were Cockroaches at the breakfast area which were spotted all the 4 days of our stay . I had raised this concern to the staff how can one have breakfast if there are cockroaches on the table .Their response was the furniture is getting old that's the reason Cockroaches are sign of unhygienic condition in kitchen hope the hotel takes my comment seriously

J. H. Business - 25/08/2019 AccorHotels review
« Motel standards »

The pillows in my room smelled of bacteria and mold. It took 3 days for the staff to resolve the issue. When resolved I only received 2 pillows not mute original 4. I feel like the spark has died down in this hotel.

J. Couples - 25/08/2019 AccorHotels review
« Dissapointing »

Great staff but our room was awful, if it wasn't for the fact we were only staying one night i would have moved to another hotel

Anonymous Solo - 25/08/2019 AccorHotels review

Great experience. Clean with modern ameneties. Lovely staff.

O. S. Families - 25/08/2019 AccorHotels review
« O. S. »

It was OK the property should be renovated specially the floors outside rooms must be upgraded

K. Families - 25/08/2019 AccorHotels review
« A nice place to stay »

The receptionist was wonderful and gave us our preferred room. Food was GREAT. The staff was very helpful. The only con was that the rooms were not properly swept sometimes and one time you ran out of towels which was weird.

Aliasgar R. Families - 25/08/2019 AccorHotels review
« Not worth for holidays, the stay was full of stress and was challenging getting complaints sorted. »

The Hotel houses only 4 lifts and it was always challenging getting up and down, waiting time at the lifts was 10mins every time. Specially during checkout time, we waited more than 20mins and eventually had to carry our luggage via staircase as the airport pickup was waiting and the lifts were busy. There should be a provision for service lifts to take the luggage in a timely manner. Another problem was understanding of the issues by the housekeeping staff. In our room there was issue with the lights, The lights were not closing and every day we had to lodge a complaint and the engineer use to come and to temporary fix. Upon our strong complaint the management attended on the 3rd day which was too late as we stayed for 3days and 2days were stressful because of the issues with the lights. The Hotel manager sent us the letter of apology but that has no value as our holiday was spoilt already, The hotel manager did not felt necessary to personally meet us and clarify the issues, whenever i asked the reception that i want to persoanally speak with the manager they told he is busy and will call you later which never happened. Very unprofessional indeed. In future i will never stay with Swissotel Phuket niether will recommend to anyone. The restaurant at breakfast time was so busy that we had to wait 10-15mins to get a table for our family and the attendent at the restaurant is not courteous enough to explain the issue and just only tells to wait. again very unprofessional way of handlig the problems.

Kennix Friends - 25/08/2019 AccorHotels review
« The hotel is good but the room amenities need to follow up »

It was a fantastic stay with your hotel, it's very comfortable, next beside the hotel, have a lot of entertainment to choose. However, room 330 I have been stay for 7 days, everyday when we back to the room, there is always had some moldy smell, even we ask for air refreshment, is not help, seem like a long time room have no one stay in that type of room. Daily we were ask for room make up, the problem happen with us that is the towel always not refill complete, daily we ask it, and housekeeping send to us, but that towel not what we need, the other time we went out somewhere for half day, when we back to room, nothing refill even room not clean clearly, at last we found out there are two fly in our room, that so nasty.

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