Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

4.0/5 1,053 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Novotel Surfers Paradise Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KIRRA 87 m2 2 m 70 21 20 36 60
BURLEIGH 107 m2 2 m 100 27 20 48 70
CURRUMBIN 121 m2 5 m 100 30 20 60 80
MIAMI 141 m2 2 m 50 20 20 24 40
WAVEBREAK 179 m2 2 m 100 30 20 50 70
SURFERS 207 m2 5 m 250 50 30 100 160
On#5 Rooftop Events 210 m2 0 m 0 0 0 0 100
Poolside Events 240 m2 0 m 0 0 0 0 100
Penthouse Events 340 m2 0 m 0 0 12 0 0
PARADISE BALLROOM 522 m2 5 m 400 0 0 190 400
    • Flipchart
    • Screen
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • Video equipment
    • Airconditioned meeting room
    • WIFI access
    • Overhead projector
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 7,549 reviews

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,053 reviews
Couples - 10/11/2019 TripAdvisor review
« wedding aniversary »

Our whole stay was very relaxing the staff at Novotel Surfers are excellent this is our third stay now we have felt so relaxed when we stay it's the staff who help to make it this way. I must mention Chris at the reception desk we have dealt with him in think every time we have stayed there and he always goes that extra mile to make sure he does what he can to help you , also Kairi the barista in the Restaurant makes the best coffee ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jannev442019, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests, particularly those celebrating special occasions! Thank you for your comments regarding your stay with us and I will share your comments with my Team and in particular Chris and Kairi as I know that they will be as pleased as I am to know that you enjoyed your overall stay with us including your experience in Hanlan's Restaurant, our helpful Team and the great location of the Hotel in the Heart of Surfers Paradise. Thank you again for your endorsement jannev442019 and my Team and I do hope to welcome you back to Novotel Surfers Paradise in the near future, hopefully before your next anniversary! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Alan G. Business - 09/11/2019 Confirmed reviews AccorHotels
« Not great »

Fairly average ! Unfriendly check in, waited 25 mins for an Omelette !

Dt Couples - 09/11/2019 Confirmed reviews AccorHotels
« A very good hotel. »

I had a good time with my wife and looking forward to come back to stay in your hotel. Our room view was very good.Your staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Small Guest Relations & Experience Coordinator Novotel Surfers Paradise

Elizabeth W. Couples - 09/11/2019 Confirmed reviews AccorHotels
« Mrs »

After a big day and a few traffic difficulties getting there it was great to be greeted by helpful staff and to relax with a nice room and a good meal. As a new member of Accor Plus I was very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. I'm thrilled to see you are a new Accor Plus member, welcome :) It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Small Guest Relations & Experience Coordinator Novotel Surfers Paradise

Thilina Couples - 08/11/2019 Confirmed reviews AccorHotels
« A very comfortable stay »

A very big room and hotel is located close to the popular attractions and amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for your kind words! We are delighted that you enjoyed your stay with us, and found our hotel conveniently located. We look forward to welcoming you back again soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Anonymous Families - 08/11/2019 Confirmed reviews AccorHotels
« Good stay with excellent staff but lack of elevators and cleanliness of room were a negative »

The staff throughout were efficient and friendly and set the tone for a good stay. I was also upgraded to sea view rooms as a platinum Accor member which was a much appreciated bonus. Breakfast and dinner in the hotel were good. However, the long wait for elevators was very frustrating and the bathroom in our room had not been cleaned properly over time so that there was ingrained dirt around the shower. Despite these detractions, I was pleased with the stay which met or exceeded Novotel standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, Thank you for taking the time to tell us about your recent experience at the Novotel Surfers Paradise. We always value feedback, especially from our Platinum members! We are delighted that you enjoyed your stay with us, thank you especially for highlighting our friendly staff. I am truly sorry about the extensive wait for the lifts. We are currently undertaking an elevator upgrade program which will ensure a much speedier service for our guests in future. Whilst there is never a perfect time to implement such a maintenance project, which we understand affects and restricts guests movements but we thank you for your patience and understanding during your stay. I hope this did not overshadow your overall experience with us. Thank you for your Loyalty to Accor and we hope to welcome you back in the future, with much speedier and more lifts for your convenience! Sincerely, Fujio Shibata Guest Experience and Loyalty Coorindator Novotel Surfers Paradise

Sivananthan M. Families - 08/11/2019 Confirmed reviews AccorHotels
« Beautiful »

My kids really enjoyed the stay and did not want to go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sivananthan, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. Thank you for taking the time to fill out our survey. We are delighted that you and your family had a lovely time! Ha ha, please feel free to leave your kids with us, we will look after them for you!!! Thank you again for sharing your experience, and we hope to welcome you back for another visit in the future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Anand Couples - 08/11/2019 Confirmed reviews AccorHotels
« Very pleasant hotel »

Overall good stay. Only the complimentary water bottle was not replaced daily

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anand, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay with us. We do apologise for not explaining this on check-in, however the complimentary bottles of water are only on the arrival day. If you do however request some, we would be more than happy to oblige. Thank you again for sharing your experience, and we hope to welcome you back again in future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coorindator Novotel Surfers Paradise

Tony H. Couples - 08/11/2019 Confirmed reviews AccorHotels
« Satisfied with room and staff »

Great ocean view and clean room, however the wifi was of poor standard, as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for mentioning the room and the view. We are sorry about the wifi, as we are an older building in some parts our signal does tend to slow down or drop out. However there are other sources of free wifi you can connect to whilst you are in the area. For example the council provide one called SURF Free Wifi. This is available anywhere in the Cavill and Surfers area to connect. Thank you again for sharing your experience, and we hope your next visit will be a 100/100. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Janette T. Couples - 08/11/2019 Confirmed reviews AccorHotels
« relaxing break »

Very pleasant relaxing break

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for taking the time to respond to our survey, we are delighted that you enjoyed your time with us! We hope to welcome you back for another visit in the future! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Colin C. Families - 07/11/2019 Confirmed reviews AccorHotels
« Had a great room with a wonderful ocean view »

We really enjoyed our stay at Surfers Paradise Novotel. The staff were always obliging and afforded us every courtesy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betty, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiani Small Guest Relations & Experience Coordinator Novotel Surfers Paradise

Rebecca Families - 07/11/2019 Confirmed reviews AccorHotels
« From pre arrival to departure what a great stay! »

We had a wonderful stay and I would like to special mention & thank: Ann-Marie who was ever so kind to assist me with our Reservations (What a Gem!) and Chris who I met on arrival and again on departure. What an asset to your Team he is. I honestly cannot thank you enough for making our stay such a memorable experience - my family are so grateful. What a great Team you have Paul!

Anonymous Business - 07/11/2019 Confirmed reviews AccorHotels
« Great Amenities and Very Helpful Staff »

We went here to have a Conference and I was given a room on the 33rd Floor and the view is stunning. Aside from that, Novotel Surfers Paradise has great Amenities that guest can use. It is just a few minutes away from the beach, store and restaurants. Room is clean and spacious. I never had any issues with their staff as they were all very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aniela, We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback. Thank you for your kind comments which I will share with our team! We are delighted that you enjoyed your stay, we hope the conference was a success. We hope to welcome you back again for another visit in the future. Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Mark Business - 07/11/2019 Confirmed reviews AccorHotels
« Thanks for the upgrade »

Great room upgrade, poor check in experience

Robert R. Business - 07/11/2019 Confirmed reviews AccorHotels
« Great Service »

Only positive comments from me, upgraded to a room with ocean views. Pleasant smile & helpful attitudes from all staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your recent stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback, I will proudly share your kind comments with our teams! We are delighted that you enjoyed your stay with us, and thank you for especially mentioning our hardworking staff. Thank you again for sharing your experience, and we hope to welcome you back for another visit soon! Sincerely, Fujio Shibata Guest Experience and Loyalty Coordinator Novotel Surfers Paradise

Janet K. Couples - 07/11/2019 Confirmed reviews AccorHotels

Very good Staff helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tiani Small Guest Relations & Experience Coordinator Novotel Surfers Paradise

Anonymous Couples - 07/11/2019 Confirmed reviews AccorHotels
« Easy, convenient and quiet »

We had a kid free night away and the hotel was perfect. Close to the airport, parking was easy and reasonable, close to all food options. The $1 extra to add in the buffet breakfast was amazing value. We enjoyed a nice breaky before heading off for our next adventure!

Dr. S. S. Families - 06/11/2019 Confirmed reviews AccorHotels

central, easy accseibility

Our hotel has responded to the review
Our hotel has responded to the review

Dear s., Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tiani Small Guest Relations & Experience Coordinator Novotel Surfers Paradise

Paul W. Solo - 06/11/2019 Confirmed reviews AccorHotels
« Great location, very comfortable rooms »

For four nights room averaged at $235 per nite. I have had better rates previously. Whilst very comfortable room was in need of an upgrade if you want to charge that price. Albeit breakfast $1 extra per nite, but that experience is a complete shambles. Not appropriately staffed for the number of guests it covers. Staff can’t keep up.

Corinna C. Business - 06/11/2019 Confirmed reviews AccorHotels
« Perfect for our needs »

the Hotel is centrally located,,which was perfect for me whilst my husband worked

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corinna, Thank you for the great review of our hotel! I'm glad to see you enjoyed your time while, your husband was at work! We hope to see you again very soon. Sincerely, Tiani Small Guest Relations & Experience Coordinator Novotel Surfers Paradise

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