Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

4.0/5 796 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Your meetings and events

Novotel Surfers Paradise Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Poolside Events 240 m2 0 m 0 0 0 0 100
BOULEVARD 179 m2 2 m 100 30 20 50 70
GRAND BALLROOM 522 m2 5 m 400 0 0 190 400
HORIZON 121 m2 5 m 100 30 20 60 80
OASIS 107 m2 2 m 100 27 20 48 70
Penthouse Events 340 m2 0 m 0 0 12 0 0
SANDS 87 m2 2 m 70 21 20 36 60
SUNSET 207 m2 5 m 250 50 30 100 160
VERANDAH BAR 141 m2 2 m 50 20 20 24 40
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 3,670 reviews

Our guest reviews for Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 796 reviews
Marina W. Couples - 13/10/2018 AccorHotels certified review
« Great »

Very nice layout, nice size room & staff were great in the reception & dining areas.

Simone Friends - 13/10/2018 AccorHotels certified review
« Disappointed »

The first night we stayed the room was so noisy, we had no sleep. I understand it was the night club downstairs. The noise was going to after 3am. We did ask to be moved the next night, however it ruined our stay as we lost one nights sleep.

Matthew A. Couples - 13/10/2018 AccorHotels certified review
« Mr »

The hotel bar near the lobby need more staff waited 30mins plus for a cheese plater that was missing stuff that was listed on the menu... Snd maybe bigger glasses $9 for a Jack Daniels that was half full with ice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonia Reservations Supervisor

Pamela N. Couples - 13/10/2018 AccorHotels certified review

We were not noticed as Accor plus customers even though I was standing in the line other people went ahead. Needed information brochures in the room. Changed our free night so rushed to have breakfast to find we weren’t having it that morning went to reception he didn’t know what was going on!

Janelle N. Couples - 13/10/2018 AccorHotels certified review
« Mrs »

The location was tops, staff were helpful mostly.

Peter Solo - 13/10/2018 AccorHotels certified review
« Experience was ok »

I was hoping there was a Susana. Spa and pool very dirty Toilets too far from pool. Rom was fantastic and very clean Best part was the comfort

Rory Business - 12/10/2018 AccorHotels certified review
« Not bad »

Overall not a problem, parking can be difficult, people stopping in the breezeway instead of parking to the side is annoying. Elevators to the car park not working early in the morning is also annoying. Milk frozen in the fridge and getting charged for the wifi when I am a member.

Kate Business - 12/10/2018 AccorHotels certified review

The Hotel was in a great location , the reception staff were lovely and very helpful in calling a cab when i needed one and were welcoming. The parking was easy and the restaurant was great

Lisa Families - 12/10/2018 AccorHotels certified review

So great to have an upgrade to an available family room. Made a huge difference to our overall comfort!!

Alex M. Couples - 12/10/2018 AccorHotels certified review
« Very nice stay and view. »

The concierge were incredibly friendly and helpful on arrival. The room was different than expected. The room wasn't carpeted and the bathroom was quite compact. There wasn't very good lighting in the room. Also there needs to be the black out curtains as well as a sheer curtain so you can still let some natural light in without opening the curtains fully. Parking was a bit confusing as the signs said Novotel parking in a certain direction but the lobby was the other way. The television wasn't the best. We wanted to connect a chromecast but the way it was mounted on the wall did not allow us for that. I expected the bed to be a queen bed but it was two singles put together. Overall it was a great stay.

Sneh Business - 12/10/2018 AccorHotels certified review
« Novotel met all my needs for a one night working stay...location 10/10 . »

Helpful staff at booking and the front desk. Great location walking distance to the beach, shops, restaurants and supermarket. larger room than most city hotels with excellent layout. Carpets a little bit tired looking with a musty smell. A carpet shampoo may fix lit. Loved the vanity area and bathroom being completely separate from the bedroom. Great views. Vanity tap was a bit wobbly but not the end of the world. would love to come again and for a longer stay.

Brent M. Business - 12/10/2018 AccorHotels certified review
« Mr »

The room was neat and tidy. The wifi was horrendous, one of the slowest I have encountered in the accor group.

B W. W. Families - 12/10/2018 AccorHotels certified review
« Great »

I was very happy with the customer service

Anonymous Families - 12/10/2018 AccorHotels certified review
« Ms »

Wonderful

Road T. Families - 12/10/2018 AccorHotels certified review
« Good view rest not so »

Room was spacious but with an odd layout to the bathroom. Nice to have a view through to the beach. Dined in the restaurant which was depressing. Maitre’d was an interesting chap but very kind and helpful. The restaurant was almost empty despite being huge, obviously not a good image when you walk in. The fact they had a buffet seemed unfeesable considering such low levels of patronage. The food itself was mediocre and the chefs didn’t have a large knowledge of what ingredients were in their own dishes. The ginger and sweet potato soup was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Road t., Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your feedback onto our Food & Beverage team to investigate. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonia Reservations Supervisor

Anonymous Families - 11/10/2018 AccorHotels certified review
« Great break at Surfers. »

Quite a nice stay, the situation with the car park is difficult though.

Lisa Families - 11/10/2018 AccorHotels certified review
« It was okay. »

The location was pleasant. The staff were friendly. On arrival to our room there was a partially eaten 'welcome platter of fruit addressed to the last person'. There was also a dirty glass. House keeping were very prompt to amend. On check-in I ticked the box to request a daily newspaper. Every morning except the last day -day 4 I had to call for the newspaper. The only other disappointing thing was given the price of accommodation we had to pay for daily parking, this wasn't advertised/notified that there was additional cost. It just state parking available. In terms of value for money, we have stayed a numerous Novotels - Rotorua being our last place in July this year, this wasn't great value for money unfortunately. 3 nights + parking $925 and breakfast wasn't included, it was expensive. A neighbouring hotel may offer more benefits.

Anonymous Families - 11/10/2018 AccorHotels certified review

Great family room. Bathroom very small however. Nowhere to place towels, etc

Alistair Families - 11/10/2018 AccorHotels certified review
« The hotel fell down in most departments. »

Quite strange. The room floor was dirty, internet was terrible and no hanging space for towels etc. The buffet dinner was ordinary. Most hot food was over cooked and uninteresting. Service in all areas was poor. This includes the bar, reception and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alistair, Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your feedback onto our Food & Beverage team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sonia Reservations Supervisor

Margaret O. Families - 11/10/2018 AccorHotels certified review
« Happy with accommodation and area »

Easy, helpful staff, Maintience straight away when needed. Cheerful vibey place. Great variety for breakfast. Enjoyed the pool and spa experience.

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