Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

4.0/5 1,003 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Novotel Surfers Paradise Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KIRRA 87 m2 2 m 70 21 20 36 60
BURLEIGH 107 m2 2 m 100 27 20 48 70
CURRUMBIN 121 m2 5 m 100 30 20 60 80
MIAMI 141 m2 2 m 50 20 20 24 40
WAVEBREAK 179 m2 2 m 100 30 20 50 70
SURFERS 207 m2 5 m 250 50 30 100 160
On#5 Rooftop Events 210 m2 0 m 0 0 0 0 100
Poolside Events 240 m2 0 m 0 0 0 0 100
Penthouse Events 340 m2 0 m 0 0 12 0 0
PARADISE BALLROOM 522 m2 5 m 400 0 0 190 400
    • Flipchart
    • Screen
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • Video equipment
    • Airconditioned meeting room
    • WIFI access
    • Overhead projector
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise..

  • 408 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 29 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 6,773 reviews

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,003 reviews
Murray C. Couples - 12/08/2019 AccorHotels review
« The restaurant was good but the room was lacking »

Enjoyed dinner and breakfast but the room was needing an upgrade

David A. L. W. Couples - 12/08/2019 AccorHotels review
« Basic, clean accom - issues with the balcony door »

It was clean and perfect for just a slot to sleep - we had an issue with our balcony door (room3003) - it didn't seal properly so it shook and whistled in the winds.

Jeff I. Solo - 12/08/2019 AccorHotels review
« Great location and very comfortable room. The motel was very, very good and would definitely stay ag »

Great size rooms and very clean and comfortable. Location perfect foe Surfers. Staff very friendly and helpful.

Anonymous Business - 12/08/2019 AccorHotels review
« Mr »

Massive room, could see the sea! King size bed comfortable, but too high. Medical reasons cause me to need a night-bag connected and the standard tube is a trifle short. You MUST do something about the lifts. URGENTLY! 20 minutes waiting time, admittedly busy, because it was breakfast time. All staff were polite and helpful. Scrambled egg could have been less lumpy.

Anonymous Friends - 12/08/2019 AccorHotels review
« Great except for the lifts »

As per title

Jamie S. Families - 12/08/2019 AccorHotels review
« Very nice stay »

We had a really good trip. Took a little while to get checked in but it was at a peak time. Other than that everything went smoothly

Darlene &. S. B. Couples - 12/08/2019 AccorHotels review
« Invigorating! »

we stayed at your beautiful facility, for a function and dinner that was held there, we were extremely early but your great staff did their utmost to get us into our room early while we waited we were looked after exceptionally well by Anthony in the coffee shop /bar such a lovely man! the function and evening meal was amazing we enjoyed 3 mouthwatering courses served by your very professional and warm waiting staff absolutely nothing was a problem we were looked after by beautiful Jane, who made sure our experience was perfect. thank you all xx

Dorothy U. Couples - 12/08/2019 AccorHotels review
« Mrs U. »

A lovely relaxing time, nice quiet room, great staff, nothing too much trouble. Loved the restaurant.

Dennis L. Solo - 12/08/2019 AccorHotels review
« Mr »

It was quite pleasant overall

Jess B. Couples - 12/08/2019 AccorHotels review

The customer service was exceptional. We loved everything from the sale price booking to the food to the customer service

Leanne C. Business - 12/08/2019 AccorHotels review
« Very enjoyable experience. »

Comfortable stay.

Stephen E. Families - 12/08/2019 AccorHotels review
« Handy to everything in Caville and in Surfers »

Rooms very clean and tidy and housekeeping did a great job. Loved the handiness to shops and restaurants. Breakfast very satisfactory.

Cd Business - 12/08/2019 AccorHotels review

The hotel's in a great location, the function meals were great. However, disappointed with the bed. I spend all my travelling staying in hotels and a King bed cannot be two beds pulled together. This could be done with the base and a king size mattress be place on top. Both myself and my wife had to sleep separately because there was this grove were the beds joined but not the mattresses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to complete a questionnaire following your recent stay at Novotel Surfers Paradise, I am sorry that your stay was a mixed experience for you both, as a Le Club member your feedback is important to me. I was very sorry to read that you found the bed uncomfortable in Room 1510. This bed is a ‘zip-King’ which whilst it is designed to be able to be split into 2 which enables the Hotel to provide a Twin Room when required it is designed to be as comfortable as a regular King mattress when made up correctly. I have shared your comments with the Executive Housekeeper who personally examined the mattress to ensure that it was both zipped correctly and it was in good repair. That said, I have updated your profile history to make note that you prefer a King sized mattress for future stays and I am sorry for the inconvenience that you encountered on your latest stay with us. On a positive note I was happy to read that you enjoyed the Hotel’s great location and the meals that you received at the function that you attended. Thank you again for your feedback Mr D. as your feedback provides information on how my Team and I can improve our products and services, as a regular guest of AccorHotels I do hope that we have the opportunity to welcome you back to Novotel Surfers Paradise in the future, please do not hesitate to contact me directly to arrange your next stay with us. Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Derek R. Business - 12/08/2019 AccorHotels review

Lifts not working and the ones in use over crowded, Over occupancy in restaurant people standing and eating, Room not serviced we had to request service. No up grade offered for platinum status. Requested room not to be by lifts and received a room by the lifts.

Ron H. Couples - 12/08/2019 AccorHotels review
« Nice place »

Breakie an room nice A bit slow filling coffee.tea in room

Nigel T. Families - 12/08/2019 AccorHotels review

A quick over night stay to catch up with my Gold Coast based teenage son. Our room was ready on arrival at 1.00pm so and hour earlier, so that was pleasing. The room was very clean, and the north facing balcony enabled us to take in a nice warm winters afternoon. The beds as always were extremely comfortable and we slept well. All staff were great.

Robert D. Business - 12/08/2019 AccorHotels review
« Novotel excelled in every area »

My weekend started out by my flight being canceled and Novotel was more than helpful with changes even before I arrived. On arrival, Reception helped me attend my conference by getting me into my room early. The Room, Food and Service from Novotel was exceptional. I would strongly recommend your hotel.

David H. Couples - 12/08/2019 AccorHotels review
« Lovely Rooms with Good Views »

The room was very nicely appointed. The bathroom was nice and the view was lovely. The only thing I’d note is how dirty the hallways and walls were. I assume in a party town like Gold Coast it’sa bit hard to keep things clean but it was very noticeable. The restaurant closing at 8 was a bit odd on a Sunday night but we did manage to be just in time for the buffet.

Ken G. Couples - 12/08/2019 AccorHotels review
« Ken G. great service »

Great service and the buffet was very good.staff very helpful

Michael W. Couples - 11/08/2019 AccorHotels review
« Disappointing »

Pre ordered in room wine on arrival which wasn’t there. Received a totally wrong bill on day of departure with charges that weren’t meant to be on there. Upon sorting it at reception we were lead to believe that we were being done favours by removing charges that were in fact never meant to be there in the first place. Yes we did not get charged for wine and did get a days free parking. First visit as accor plus member but don’t think we will return.

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