Hotel - Novotel Surfers Paradise
Novotel Hotel Novotel Hotel

Novotel Surfers Paradise Hotel

4.0/5 985 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Gold Coast Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Novotel Surfers Paradise Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KIRRA 87 m2 2 m 70 21 20 36 60
BURLEIGH 107 m2 2 m 100 27 20 48 70
CURRUMBIN 121 m2 5 m 100 30 20 60 80
MIAMI 141 m2 2 m 50 20 20 24 40
WAVEBREAK 179 m2 2 m 100 30 20 50 70
SURFERS 207 m2 5 m 250 50 30 100 160
On#5 Rooftop Events 210 m2 0 m 0 0 0 0 100
Poolside Events 240 m2 0 m 0 0 0 0 100
Penthouse Events 340 m2 0 m 0 0 12 0 0
PARADISE BALLROOM 522 m2 5 m 400 0 0 190 400
    • Flipchart
    • Screen
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • Video equipment
    • Airconditioned meeting room
    • WIFI access
    • Overhead projector
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 408 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 6,497 reviews

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 985 reviews
Couples - 17/07/2019 TripAdvisor review
« AVERAGE HOTEL »

The Hotel looks very tired Dinning area is something out of the 80"s but the Hotels location is good. Room facilities are average and the bed was uncomfortable. The Bar staff looked like the were doing you a favour to pour a drink in the down stairs Bar, and the Restaurant Manager looked bemused when we did not want to have the Buffet Sea Food set menu and then proceeded to give us the wrong menus anyway ala cart, VERY POOR MANAGER who was more concerned in talking to people on their way out of the restaurant may be looking for tips!

Anonymous Friends - 15/07/2019 AccorHotels certified review

Pleasant. All went smoothly. Staff were lovely. Rooms were beautiful. Areas for improvement (bringing closer to 10 rating): > sliding door to balcony allowed some noise through (not terrible) - enough to slightly bother you when falling asleep. Reception saved the day with earplugs however. > Personal preference is for a really warm to hot spa (circa 36 degrees Celsius) and a steam room or sauna

Chris Families - 15/07/2019 AccorHotels certified review
« Everything was brilliant »

From room to breakfast to service-couldn’t be happier

Dylan P. Families - 15/07/2019 AccorHotels certified review
« Very happy with accomodation »

Just felt the 2 bedroom (king & 2 singles) needs a bigger bathroom with 2 toilets or atleast an en-suite plus existing bathroom. With 4 people in the room we were constantly needing to use the toilet downstairs especially when someone was in the bath/shower.

Anonymous Couples - 15/07/2019 AccorHotels certified review
« Great location, excellent staff »

Every staff member was friendly and helpful. Location is great with good rooms and amazing views

Don L. Couples - 15/07/2019 AccorHotels certified review
« HO HUM »

Very Average in all areas. Dinning very average, Room very average not very warming at all, Service was average you thought the staff were doing you a favour to serve you, ALL EXCEPT ONE GREAT MEMBER OF YOUR STAFF by the name of JOSIE in the Dinning area she was great, POLITE, WELCOMING, and GREAT AT HER JOB she obviously wanted to be there, not like so many of her work colleagues.

Gordon Business - 15/07/2019 AccorHotels certified review
« Uncomfortable bed and substandard restaurant »

Staff friendly. Restaurant limited table service. Budget breakfast and below standard Buffet. Bed was hard and pillow low so did not sleep well. Woke up stiff.

Paul Families - 15/07/2019 AccorHotels certified review
« Nice family night away »

Staff at reception were very friendly. The layout of the room was great for a short family getaway. The breakfast was delicious. My only criticism is that the hotel is looking a little "tired". It was pretty windy the night we stayed and the balcony door wouldn't shut/seal properly, allowing the wind to make a loud whistling noise through the door.

Steve M. Business - 15/07/2019 AccorHotels certified review

Very happy

Andrew Families - 15/07/2019 AccorHotels certified review
« Very dated and rooms in poor condition. »

Good location but the room was in a poor state. Parking was very difficult and we booked for 3 but only had towels, cups etc for 2 people. When we asked for extra, you provided what appeared to be 2 dirty towels. Not of your doing but the battery on the door locks failed and overall its a long way short of the standard and unlikely to stay there again.

Family - 15/07/2019 TripAdvisor review
« Best Staff! »

Your staff made our time away so very enjoyable. They were all pleasant, friendly, helpful and professional. A big thank you to them. Room was clean and spacious. Breakfast was yummy. Pool although spotless is looking a little tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nettispaghetti2019, Thank you for taking the time to write a Trip Advisor post following your recent stay at the Hotel, it is always a pleasure to receive such positive feedback from our guests! Thanks for your comments regarding your stay with us and I will share your comments with my Team as I know that they will be as pleased as I am to know you enjoyed your interactions with them all, your spacious room and yummy breakfast. Thank you again for your feedback Nettispaghetti2019 and my Team and I do hope that we will be able to welcome you both back to Novotel Surfers Paradise in the very near future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Susanne Couples - 14/07/2019 AccorHotels certified review
« The room was clean, the bed was comfy & the staff were very friendly. »

We had a lovely 5 night stay. The only problem was that things weren't always refilled in the room e.g. tea bags, tissues etc. The staff were very friendly & always willing to help with any query we had. The bed was really comfy & the room was clean & that's pretty much all I care about.

Alex Families - 14/07/2019 AccorHotels certified review
« Relaxing »

We have stayed twice this month. The staff are awesome and its the main reason we came back. The rooms are nice and clean and we like the location. Little disappointed in our first stay that there were no movie channels and that there where no robe and slippers as advertised. The aircon was stuck on low and we had quite a chilli night even though we followed the directions frim the staff.On our second stay we visted the pool and were a little concered about the broken and missing tiles in the pool. The buffet breakfast is well presented but could do with a bit of revamp of its menu we liked that you could get barista made coffee . Over all we enjoyed both stays and were impressed with the customer service provided , nothing was to much trouble.

Jessie G. Families - 14/07/2019 AccorHotels certified review
« Great place to stay in surfers »

We had a great holiday.

Cy Families - 14/07/2019 AccorHotels certified review
« Pleasant but improvement needed for the toilet room. »

The Bedding configuration in the room was excellent, however, the toilet was too small and inconvenient. There were not enough spaces to put toiletries and not enough hangers in the bathroom. Also, the shower was in the bathtub which is not very suitable for kids as the height of the bathtub was too high for younger kids.

Adriaan M. Families - 14/07/2019 AccorHotels certified review

Great. Very clean great room and very friendly staff.

Melissa Families - 14/07/2019 AccorHotels certified review
« Comfy bed but a little tired looking and dusty »

Enjoyed the convenience, the parking and the price. Some house keeping details need more attention, such as, la of dust accumulated around the edge of the room. Daily clean did not clean the toilet bowl, wow down mirrors. Buffet breakfast was not up to the usual Novotel standard. Staff struggled to keep the supply of food you the yoghurt, coffee. Tame of breakfast food did not include basic cereals. Automatic coffee machine was not functioning and did not have an out of order sign. Omelette chef was flustered by high demand. Welcome drinks in Hanlon's bar were excellent and staff wetter friendly giving our kids coloring activities and a soft toy key ring.

Raymond P. Business - 14/07/2019 AccorHotels certified review
« Familiar comfortable and easy »

I stay at the Novotel Surfers Paradise almost weekly for a duration of 1 day to 10 days depending on my work requirements. The staff are welcoming and friendly from the door man to the reception staff and the room attendants. The rooms are large and well serviced. I am also pleased that you have extended hours in the lobby bar as I could never make it before closing and the lobby has much more atmosphere than the restaurant upstairs. Novotel Surfers Paradise is my home away from home. Literally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond, Thank you for taking the time to complete a questionnaire following your recent stay at the Hotel, it is always a pleasure to receive positive feedback from our return business guests. Thank you for your comments regarding your stay with us, I will share your comments with my Team as I know that they will be as pleased as I am to know you are enjoying your regular stays with us and your interactions with the Team. Great to hear that you are able to make use of the new Boulevard Cafe & Bar opening hours and personally, when I hear that an Hotel has created a 'home away from home' I always consider it to be very high praise indeed which I thank you for. Please let us know if there is anything else we can do to make your future stays even more enjoyable. Thank you again for your comments Raymond and my Team and I do look forward to welcoming you back to to Novotel Surfers Paradise this evening, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Janie Couples - 14/07/2019 AccorHotels certified review

Pleased to be upgraded to superior room, with a partial view of sea on 11th floor.

Cassie Couples - 13/07/2019 AccorHotels certified review
« Absolutely fantastic »

We were at Surfers Paradise for my partners 60th bday ( it was a surprise present from me ) . On arrival we were greeted by Chris who was like a breath of fresh air ... just so nice . We were upgraded to an ocean view room which was unexpected but appreciated . In our room was a bottle of wine on ice , balloons & a bday chart for Noel . It was just beautiful . Our 5 nights were just amazing & we couldnt praise the staff enough . We were lucky to see Chris again when checking out . Thanks Novatel , we will return xx

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