Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 2,832 reviews

Swissôtel Al Maqam Makkah - Image 1
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King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Saudi Arabia

Description

Hotel extras

  • Panoramic Kaaba and haram views

  • Exclusive direct access to haram

  • Connected to the clock towers complex, Makkah's biggest shopping mall

  • Located 100m steps away from Grand Mosque

  • Family friendly accommodation with special treats for our young guests

Our accommodation(s)

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.429729, 39.828369

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Al Khairat Restaurant

Enjoy a wide variety of international and oriental dishes in a unique atmosphere at Al Khairat Restaurant and spend unforgettable times with family and friends at unforgettable gatherings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,832 reviews

TripAdvisor Rating  4.5/5  3,342 reviews

ANAS IS THE BEST!

TripAdvisor rating 5.0/5

Shahnawaz114 TripAdvisor review

The Swissotel Makkah is simply wonderful! This is thanks to their phenomenal service and care! (Huge credit goes to Anas!!!) I say this because during traveling, my mother and I became sick. So we ordered in-room dining for 2 nights, but received food without the utensils both times. One time, the server apologized, went back to get the utensils - but the food had become cold. The other time, the server basically said he didn't want to get the utensils. Then when he finally went to get the utensils, he never came back at all. Additionally, I called the operator to ask if someone could please bring facial tissue boxes to my room. After an hour, no one came. So I called again to check the status - but the operator yelled at me that the person will drop-off the facial tissue boxes in the next few minutes. That never happened at all. In fact after around 5 hours of waiting, we heard the cleaning team down the hallway, and went to them and they provided the items we needed. They were very courteous, caring, and not unfortunately did not receive any orders from the operator at all. After days of where I could not even leave the bed due to my condition, I went downstairs to the lobby and spoke with Anas. I told him all the issues we had dealt with. He was incredibly apologetic, empathetic, and was very eager to help resolve the matters. The first thing he did was send the most spectacuar, impressive, and beautiful meal you have ever seen to my room. I was literally speechless and amazed by the care displayed by him and his team. Also, he helped with arrangements for us to leave for the airport with the utmost convenience. And he made it very clear that we are not only guests - but family. And he and his team take great pride to display true hospitality, attention to detail, and any help the guest needs. Anas exemplifies class, empathy, care, and understanding the importance of the customer experience. As someone who has stayed at countless hotels around the world - I have never been so in awe of this level of care, compassion, ownership, knowledge, and class. It is incredibly evident to me that Anas is one of the jewels in the crown of Swissotel Makkah's and Accor's overall customer service and ethos, and is an incredibly invaluable asset for the organization. Based on this experience - I have recommended my friends, family, and contacts to stay at Swissotel Makkah solely due to Anas' stellar quality of service. Additionally because of all of his incredible help, I am now planning several more trips with family which I was not planning originally. There are great customer service professionals in every organization, but I have never been so thoroughly impressed, empowered, and enlightened from customer service experiences such as these. I hope the examples set by Anas' first class quality of care, service, and help are the benchmark for all services across not only at the Swissotel Makkah, but for every organization - regardless of industry.

Dear Shahnawaz, thank you for your honest opinion about your experience at Swissotel Makkah. We are thrilled that you liked our housekeeping service, we are grateful for your positive feedback towards our staff service that was helpful and glad that our Swiss Service has met your satisfaction. We will make sure to share your feedback with Mr. Anas personally, to keep up the amazing work. We take all reviews seriously to constantly improve our services, as your situation is far from our usual high standards, so would like to have an opportunity to investigate this further, your concerns about cutlery and room service have been forwarded to the concerned department as your comfort is our top priority. We are glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

SAIF & WALEED 10/10 SERVICE MADE MY HOLIDAY WELL WORTH IT. FROM HUZAIFA HUZAIFA

TripAdvisor rating 5.0/5

HKSpecialistcars TripAdvisor review

Start to finish very very very very good very impressed finished my Holiday very nice. Waleed at the front desk god bless him very pleasant polite young boy. Saif in concierge what a gentleman he helped us so much in luggage etc. I really appreciate these staff help Immensely they have made my trip 10/10

Dear Guest, thank you for taking the time to share your positive feedback about service. We will make sure to share your feedback with Mr. Saif, Mr. Waleed, and Mr. Huzaifa personally, to keep up the amazing work. We are waiting to serve again soon.

Great stay

Customer review rating 4.5/5

Amany I. Solo - Confirmed reviews ALL

Excellent location, great service and good food. The front desk is very helpful regardless all the crowd on last days of Ramadan and Eid! Thanks for making my stay a memorable. Will definitely stay there again inshaAllah.

Dear Amany, Thank you for your awesome feedback towards our location, service, buffet and reception, we are always honoured to welcome you at Swissotel Al Maqam Makkah, we took your comment about the crowd into immediate action, waiting to serve you again soon. Kind regards, Swissotel Al Maqam Makkah.

Very good

TripAdvisor rating 5.0/5

Mahamat A TripAdvisor review

The bed includes pillow are very confortable. The tôlier was very clean and have some additional features that are very useful for me like shampoo, conditioners, hand-wash…….. and the view was the best, the Kaaba I felt lucky and deep that I’ve ever felt. The room was very clean as well. And last point is, at that time I had to watch Barcelone vs Paris and found out that my tv have beinsport channel( subscription) that helped to watched the entire game with Arabic language. Best hotel

Dear guest, thank you for your kind feedback, we are thrilled that you liked room amenities and bathroom cleanliness as your comfort and satisfaction are our top priorities and glad that our Swiss Service has met your satisfaction. Also, we are grateful for your positive feedback towards our view that directly faces the holy Kaaba. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

Beyond and above

TripAdvisor rating 5.0/5

blackandwhitearmy TripAdvisor review

What a beautiful stunning hotel and bang next door to the Kaaba. The staff make this hotel especially Ajwad /Musa the duty managers who went well and above their duties to help me after believing I’ve been scammed. Not only where they willing to take me to the shop and translate but also make sure i was ok. Let’s not forget Abdulrazzaq (from security) who always has a smile on his face and welcoming. Even though how busy it is and people not listening or trying to push in as this month of Ramadan. He’s excelled, talking to guest and none guest with a smile and respect even after he’s been bushed and shouted at. He deserves an award. I will definitely be staying at this hotel and telling all of my uk friends

Dear Guest, Thank you for your awesome feedback, we are glad that you liked our location that directly faces the holy kaaba. Also, we are thrilled for your positive feedback towards our staff service that was helpful, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. We will make sure to share your feedback with Mr. Ajwad, Mr. Musa, and Mr. Abdulrazzaq personally, to keep up the amazing work. It has been a pleasure to serve you. We look forward to welcoming you again soon

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Other web-users rate our hotel

  • 4,239 reviews 9.3/10 Location
  • 4,549 reviews 7.7/10 Room
  • 11,978 reviews 9.4/10 Service
  • 99 reviews 5.3/10 WiFi
  • 1,967 reviews 8.4/10 Cleanliness
  • 1,862 reviews 9.1/10 Food
  • 1,688 reviews 9.3/10 Breakfast
  • 9 reviews 10/10 Bar

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