Hotel - Fairmont Chengdu
Fairmont Hotel Fairmont Hotel

Fairmont Chengdu

4.8/5 1,133 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Gift shop/newspaper shop

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 2 meeting room(s)
  • Congress center
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Hotel location

Your meetings and events

Fairmont Chengdu offers over 14530 sq.ft. (1,350 m²) of meeting facilities, including a ballroom and nine multi-functional breakout rooms. The Fairmont Ballroom, separable into two sections, provides a pillarless space of 7857 sq.ft. (730 m²).

Fairmont Chengdu Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FAIRMONT BALLROOM 730 m2 7 m 850 240 0 450 0
JIN LI 116 m2 3 m 120 45 54 70 0
    • Meeting room
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 336 rooms

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.8/5 AccorHotels Rating 1,133 reviews

Our guest reviews for
Fairmont Chengdu

100% genuine reviews from our guests

Find out more
J.w. Families - 15/05/2019 AccorHotels certified review
« Very nice hotel »

Quite a nice hotel with beautiful bedroom and upscale facilities. Very satisfied and will definitely stay here again next time in Chengdu. The only thing I was wondering about is that I booked 2 rooms (2 persons in each room) and only received welcome drink voucher for 2 persons? It was not a big deal but in the past I’ve always received 1 voucher for each guest?

Pete Business - 11/05/2019 AccorHotels certified review
« Great »

Great experience awesome staff thank you

Hugo Business - 11/05/2019 AccorHotels certified review
« General Manager South West China EMW »

I really enjoy the beauty of your hotel. You have a professional and kind F&B team. And the value for money of your buffet is amazing. It was my first time staying with Fairmont but it was an unforgettable experience

Jiajian L. Couples - 10/05/2019 AccorHotels certified review
« Great experience with the hote and the city of Chengdu! Loved it! »

We arrived the hotel in the afternoon, James and Luke from the front office greeted us. Once they found out that our flight was at 6:30PM, they granted us later checkout time to a great extend, free of charge. I would recommend this hotel 10 out of 10. Nice facility, great staff and good location! Loved the stay!

Roman W. Business - 07/05/2019 AccorHotels certified review
« A great stay experience! »

I'm very appreciate for the FO: Sylvia and Caroline's great and professional services. I hope I can take one experience of the club lounge. Thank you!

Huynh T. Friends - 06/05/2019 AccorHotels certified review
« Very great experience »

Staff were friendly and very professional. Enjoyed the stay very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your feedback! We are so thrilled to read that you have enjoyed a satisfied stay with us! Your kind compliment on staff service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, if your travels bring you back to Chengdu, it will be our great honor to have you stay with us again to enjoy the unparalleled experiences that you deserve. With Best Regards, Rita Ge Guest Experience Manager

Ashraf K. Business - 06/05/2019 AccorHotels certified review
« A truly wonderful time and comfortable stay »

I am a frequent guest at the Fairmont Chengdu, and every time i get the same amazing experience and enjoy the pleasant atmosphere and great comfort and most of all the friendliness and cooperation and sincerity of the staff. I was lucky enough to meet up with Phil Smith who has been a really great host to us in the Fairmont for so many years and i really wish him all the best in his career as he moves on to future challenges. It was also great to Meet Jon Nielsen who is quite the gentleman and we look forwards to seeing him again during our upcoming travels and stays in the Fairmont. I really want to give special thanks to the "golden girls" the hosts of the gold lounge for being such great hosts. they are as always so very helpful, kind, professional and friendly and they really add that extra value to our stay and experience. Candy, Eiffer, Nona, Sandara an Claire. . . thank you for your kindness and hospitality!! and of course how can I forget Lawrence who was kind enough to offer to share his basketball when he knew that i like to shoot some hoops from time to time. Now no stay in the Fairmont Chengdu is complete without the great food and dining experience in the Spectrum restaurant which is actually my favorite restaurant in China. This time around I met some great people there who were so helpful and eager to serve. my special thanks to Chef Claudio Marras and Faisal who are always making sure that we are getting the best food and best service and this time around I met Leo who is a very dynamic young gentlemen always smiling and enthusiastic with a great positive energy he and his team are really doing a great job. the start of this trip was Chef Tammy who made the most amazing lamb chops and grills!!! we really enjoyed our stay at the Fairmont Chengda and always will have something good to say about this hotel .The good time we have and the effort that the Fairmont team put in to their job to make us feel at home is not taken for granted and we always extend our gratitude to them for making us feel at home.

Daniel B. Business - 25/04/2019 AccorHotels certified review
« Another great stay »

Brief stay, service was excellent as usual. Jasmine is doing a great job in the restaurant, Jessica was very helpful at the concierge desk, and Candy, Eiffer, Nona, Sandara, and Claire in the Gold Lounge were wonderful as always.

Anonymous Couples - 24/04/2019 AccorHotels certified review
« Memorable »

Excellent

Nick M. Couples - 24/04/2019 AccorHotels certified review
« Excellent service and stay »

Everything was great. I have also left a positive review on google. I will be definitely be returning next time I am in Chengdu

Jeff L. Business - 23/04/2019 AccorHotels certified review
« Not as good as expected »

Everything is fine except the checking out process. Firstly, spending too much on checking out. Secondly, could not get the invoice/receipt after checking out.

R C. Business - 05/04/2019 AccorHotels certified review
« Disappointment vs expectation of the Fairmont brand »

The decoration of the room is good. To my surprise, no in room dinning menu. Called the service desk for a menu, waited half an hour then came with a dinning trolley with fried noodle and claimed I have made the order. Rejected of course and waited another half hour before a menu was delivered. Breakfast - both reception and waitress told me to find my own table. When I got some food and found a table to sit, a captain came and said the table needed to be cleared and I had to sit somewhere else. Definitely not the standard I expect from a Fairmont hotel.

L. K. H. Couples - 04/04/2019 AccorHotels certified review
« Best service »

Clean and comfortable room, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read your kind compliment on hotel service which has been shared with team members to support their ongoing passion for excellence on our daily offerings! Wish our thoughtful service, well-appointed facilities and comfortable environment have created you a pleasant stay! Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Hardly Families - 03/04/2019 AccorHotels certified review
« Just a five-star criterion hotel »

Compared with same category hotels I had stayed in Chengdu, Fairmont might not be mentioned in the same breath as Waldorf Astoria、The St.Regis、Ritz-Carlton and Niccolo. If you regard it as a standard five-star hotel, it appeared what a five-star hotel should be, that’s all! But it has a long way to go before considered a top luxury hotel in Accor. To be frank, there is a huge performance gap between Fairmont and other top luxury hotels (including Marriott group,Hilton group ,LHW...) I have to give my special thanks to the hotel concierge which assist with my luggage when I arrive and guide me to check in warmly. Every single member of concierge staff treats thier job as if it’s an honor to be a part of a family. But all the other staffs were indifferent, no smile、 no greeting、no manners during check in. “ID card” I was shocked by such a short and unmannered sentence with imperative mood! I don’t think this staff in the right position! When I opened my door,there’s a housekeeping in my room! It’s an unavailable room! In the evening, no turn-down service for me even I illuminated the “clean up is needed” light. They ignored member right in Accor.

D. C. Couples - 03/04/2019 AccorHotels certified review
« Great stay »

Great hotel. Loved the pool and facilities. Concierge was very helpful and food was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have had a satisfied experience, wish our thoughtful service, well-appointed facilities and comfortable environment have created you a pleasant stay! Your kind compliment for Concierge service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Jong W. H. Solo - 20/03/2019 AccorHotels certified review
« Staff were kind and extremely helpful »

Thank you for making my stay enjoyable and satisfying. Would 100% visit again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. H., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that you have enjoyed a satisfying stay, wish you have had a pleasant time with us! Your kind compliment on staff service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

Rob Business - 20/03/2019 AccorHotels certified review
« Nice. Gift I like it »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are glad to read that you have enjoyed a satisfied stay, wish you have had a pleasant time with us! Meanwhile we noted there are still space for us to be improved on WIFI and In Room Dining service, you are highly appreciated to share with us additional feedback regarding this, team members will keep continuously improve to create you an even better internet and dining experiences. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future! With Best Regards, Rita Ge Guest Experience Manager

John J. Families - 19/03/2019 AccorHotels certified review
« Exceptional Service »

I had the pleasure of staying at the Fairmont Chengdu at the conclusion of our father/daughter China adventure. We both needed a respite from our hectic travels and frenetic pace. We checked in and were greeted with a warm welcome by Fisher and his team. Upon arrival to our room, we knew we were in a special place that would allow us to recover and unwind before our long flight back to LAX. The rooms have every amenity a five star hotel should have and even a few surprises. We also dined at Cube and had our first western meal in over a week. We have loved the food of Sichuan, however, it was nice to have a pizza, a cheeseburger and assorted appetizers. The Waygu steak and Asparagus Spears were amazing I highly recommend them. After an amazing nights sleep on the best beds we have used in China, we decided to visit the Willow Stream spa for a workout and swim before heading to the airport. They have an excellent workout facility that is very clean and has all the latest machines. A very attentive staff and an amazing facility that I look forward to visiting again. A special thanks to George Ju and his team for helping to make memories for my daughter that will last a lifetime.

Daniel B. Business - 18/03/2019 AccorHotels certified review
« Another great stay at Fairmont ChengDu »

As usual, was well taken care of by the staff at the Fairmont. The staff at the Gold lounge was excellent as always. Candy, Sandara, and Claire were very helpful. Pickup from the airport was smooth, arrangements for my departure were very easy. Used the gym several times, it's kept in excellent condition, fresh towels, fruit, and water.

P. Business - 16/03/2019 AccorHotels certified review
« China GM of multinational company »

The staff at Fairmont Chengdu always take very good care of our stays. This hotel has been the designated hotel for our employees and guests in Chengdu since their opening in Feb 2017. Candy Zhu and her team on the executive floor in particular always goes above and beyond not just with their hospitality but also professional and efficient support to allow us to conduct business meetings and receive our guests at the executive club lounge. I would really like to compliment their great efforts!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! As our loyalty guest, we are so thrilled to read that you have been taken good cared during each stay, especially Candy and team were able to provide assistance to create your company a convenient meeting environment in lounge. Your kind compliment has been shared with team members to support our ongoing passion for excellence to create guests unique Fairmont memorable experiences. Thank you again for your wonderful review! We sincerely look forward to warmly welcome you back soon! With Best Regards, Rita Ge Guest Experience Manager

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