Hotel - Pullman Baku
Pullman Hotel Pullman Hotel

Pullman Baku Hotel

4.3/5 545 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool (Paying)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BRITISH AM TOBACCO4 km / 2 mi FRANKS INT14 km / 8 mi SAIPEM7 km / 4 mi
CNS INTERNATIONAL0 km / 0 mi MH WIRTH10 km / 6 mi SCHLUMBERGER10 km / 6 mi

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.10 Meeting rooms accommodating from 10 to 50 people, equipped with state-of the-art technology and providing precious working hours with comfort and pleasure.

Pullman Baku Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
YENGIJA MEETING ROOM 30 m2 2 m 0 0 14 0 0
VIOLET MEETING ROOM 80 m2 2 m 50 25 50 24 50
PEONY CARNATION JASMINE 88 m2 2 m 0 25 30 0 0
AUDITORIUM 595 m2 3 m 525 0 0 0 0
GABALA BALL ROOM 600 m2 6 m 400 75 80 200 350
GABALA BALLROOM A B C 600 m2 6 m 440 125 125 195 370
    • Videoconferencing
    • Podium
    • Day light
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The combination of modern design and comfort of our rooms along with high-speed Internet is exactly what you need for a business trip or a family vacation.

  • 280 rooms
  • 149 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 545 reviews

Our guest reviews for
Pullman Baku

100% genuine reviews from our guests

Find out more
Dana R. Families - 17/08/2019 AccorHotels review
« Day time staff were very nice »

Generally speaking, the hotel is big and has nice facilities, we asked for an upgrade and we got one, it wasnt easy though! Cleanness is 8 out of 10 (we all noticed bad smeel from the bedding.) the day time staff at check in and on the entrance are really nice and welcoming including the day time manager and Jala, the lady who checked us in, she delivered great service. The night stuff however are not trained well and some of them are rude including reception and there was one lady who answered the phone at night when we needed to have a towel sent, she was very rude on the phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lina R., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Aleksandra Business - 14/08/2019 AccorHotels review
« It could be better »

I got room with bad smell. Dinner choices not so good. I didn't receive my laundry at time because they wrote wrong room number on it. Reception girl was excellent and helped me with calling my driver!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleksandra M., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esmira Huseynova Reservation and Quality Department

Navid A. Friends - 10/08/2019 AccorHotels review
« Awful stay »

Worst experience in pullman baku i ever had..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navid A., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Pullman. Please do not hesitate to contact me during your next visit. Sincerely, Esmira Huseynova Reservation and Quality Department

Turki Families - 03/08/2019 AccorHotels review
« A. »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Turki A., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Zannatul Solo - 31/07/2019 AccorHotels review

very good the breakfast is excellent as were the spa facilities However it was too far from the centre and the shuttle didn't run on time always there could have been more frequent shuttles to the city say every hour hence due to it's location i would not recommend it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zannatul I., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Fizuli Solo - 26/07/2019 AccorHotels review
« Mr »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fizuli A., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Antonio P. Business - 22/07/2019 AccorHotels review
« My second house ...Pullman Baku »

It is not the first time....and a lot it has been done/IMPROVED...however INTERNAL RESTAURANT PEPPERMINT buffet need to be improved in terms of food quality and variety...moreoved try to employ personnel more skilled....able to understand your guest...speak English. Young ladies/stewards are excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio P., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the breakfast, we are currently working on the new concept offering more food options. For advanced training, we conduct training to improve service and English language. It is our hope that during your next stay with us it will exceed your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Kanish B. Business - 17/06/2019 AccorHotels review
« It was a good stay »

It was a good stay I was happy with my room however I feel that when I put in my preferences on accor website EX: cold room AC on, high floor etc does that get sent to the hotel? Cause that wasn’t the case. My overall experience was good the staff was friendly and nice they were attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanish B., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Zeev C. Business - 14/06/2019 AccorHotels review
« Very good in all aspects »

Pleasant, calm and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zeev C., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Rumen Business - 01/06/2019 AccorHotels review
« Excellent service, clean and spacy room. »

Comfortable stay, quiet place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rumen G., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Balraj Friends - 13/05/2019 AccorHotels review
« Extremely good »

It was a great experience . Very nice and courteous staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Balraj C., Thank you for taking the survey and letting us know about your experience. We are so happy to read that it was an excellent one. Looking forward to welcome you again. Sincerely, Vafa Karamova Quality Manager

J R. Couples - 09/05/2019 AccorHotels review
« Excellent Hotel, very friendly »

Excellent hotel, we arrived early in the morning expecting to wait till afternoon to check in, reception staff were very accomodating and let us check in early. The breakfast was very good, all staff were very efficient and friendly, there was a courtesy bus into center of Baku which was really good. We went to Baku to watch F1 race, it's a fabulous city would definitely come back and would stay here again - thank you for a great holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jill R., It was a great pleasure to host you. Thank you for letting us know about your experience at Pullman Baku. It is a great start of the day of reading your feedback, especially the one regarding the efficient and friendly staff. Will definitely share this with my colleagues who will be very happy that they could contribute to your stay. We expect you also in period of in between formula races. sincerely Vafa Karamova Quality Manager

Mario Business - 06/05/2019 AccorHotels review
« Bathrooms/bar/restaurant »

Not so good,bathroom needs to have normal shower hose as every other normal place. Bar have very small food/snack selection,not to mention spicy popcorns.Never/ever have experienced something like it.No normal salty popcorns. Restaurant should have more dishes on menu.No mini bar in room...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario S., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have recently opened our terrace with a completely new concept and menu which includes a various selection of snacks and foods from tandir and mangal which are "must-haves" of Azerbaijani cuisine. I hope you give us one more chance to welcome you back for a pleasant stay. Sincerely, Vafa Karamova Quality Manager

Neil W. Business - 01/05/2019 AccorHotels review
« An excellent sojourn in a first rate hotel »

I was upgraded to the Residence building and the experience was first class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil W., We are in love with your feedback. Short and heart-warming. Thank you. I will definitely share it with the whole team who will be happy like me. We are looking forward to welcome you again for another first class service Sincerely, Vafa Karamova Quality Manager

Ahmet B. Business - 30/04/2019 AccorHotels review
« Room cleanliness »

The first day I checked into the hotel room, The bathroom toilet wasn’t clean, it looked like it wasn’t cleaned at all. Other than that it was OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed B., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esmira Huseynova Reservation and Quality Department

Clive A. Business - 12/04/2019 AccorHotels review
« Fantastic. »

The hotel was fantastic, very clean, staff excellent, very friendly, very attentive. My many thanks to Vusal Nijat and Javid who were excellent in looking after my queries and totally plesent in every aspect of their duties. In all would not hesitate to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive A., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

S. G. L. Business - 28/03/2019 AccorHotels review
« Very good hotel, great stuff but internet service quite below standards »

I enjoy stay at Pullman Hotel, all great people and place, the Gym is amazing. I have only a big concern as Internet service that is always below standards. As I explained with staff as they often request Internet service is quite low speed but this can be even acceptable.... but mostly of times specially at late time is so slow that cannot even open a normal site. I had to use my mobile hotspot to have internet. I was in same hotel but on different manning and we always had not problem. I will be happy to give a 10 when I will have a good internet service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guido L. S., We very much appreciate your generous and constructive feedback. It means a lot to all of us at Pullman Baku family. Thank you I apologize for inconvenience you had because of internet. We provide two kind of free access to our guests. We have "free access" to our external guests and access for our staying guests to include the room number to get connected. In order to get faster internet our staying guest should choose the one which wants the room number. We take this review on board to change the landing page in order to make it clear for our guests. On a positive note, thank you for mentioning about our people and Gym. We certainly looking forward to welcome you again Sincerely, Vafa Karamova Quality Manager

Rmk Business - 19/03/2019 AccorHotels review

I was placed on smoking floor without veen been asked in regards to this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jensen R., I am deeply disappointed to read that your experience at Pullman Baku has not been entirely in keeping with your expectations. It is rather uncommon that we hear of such displeasure, and I sincerely apologize for the inconvenience you had during check in and were not asked your preference about smoking floor, and I assure you that it is an exception not a norm. You comment is shared with front office team and we make sure it never happens in the future. We would hope that on a future trip to Baku, we would be able to show you the personalized attention one expects as a loyal guest in our Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vafa Karamova Quality Manager

Mohammed B. M. Solo - 17/03/2019 AccorHotels review
« Grate »

Grate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed A Bin m., We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Hana A. Families - 13/03/2019 AccorHotels review

I surprise that the scure is very low

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hana A., Thank you for taking the time to tell us about your experience at the Pullman Baku. I am deeply disappointed to read about the inconvenience you had for the security. Whole team is actively engaged on this review , to make sure that such a case will not happen again. I see that the breakfast and check out also did not meet your expectations. I would appreciate if you would share the details with me, as your feedback is very valuable for us. va… I hope we will have a chance to earn you trust back and welcome you again Sincerely, Vafa Karamova Quality Manager

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