Mercure Luxembourg Off kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 1,040 reviews

Mercure Luxembourg Off kirchberg - Image 1
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271, Rue De Neudorf, 2221 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Next to the airport and 10 minutes from the city centre

  • An ALLSAFE Label Bureau Veritas certified hotel

  • Modern welcoming rooms

  • Relaxing bar

  • Free Wi-Fi

Our accommodation(s)

Hotel location

Mercure Luxembourg Off kirchberg

271, Rue De Neudorf
2221 LUXEMBOURG
Luxembourg

GPS:49.622382, 6.164644

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

HOTEL BAR

All in one, Eat, drink and work at your convenience! An inspiring place for your decisions and conversations

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,040 reviews

TripAdvisor Rating  4.5/5  78 reviews

Certificate of excellence 2023

The worst experience in your hotel chain

Customer review rating 0.5/5

Ekaterina S. Solo - Confirmed reviews ALL

Hello! Today there was an outrageous attitude towards me. I arrived in the morning and the girl told me to come to the reception at 14:30, since it was early. I arrived at 14:30, there was already another administrator at the counter (men), who said that check-in was only at 3. While I was waiting, he asked me to move away from the counter and wait away from the woman. I said that I was standing on the side and not interfering. To which he told me to go away. Well, okay, then I waited on the chair for 3 hours and a couple came, who for some reason were served before 3 and were given the keys before me. Then the administrator said that despite the prepaid reservation, I need to give a credit card or bring him 1000 euros in cash, otherwise he will not accommodate me. I found an electronic card and there was a CVV. I showed him the number, covering the CVV with my finger. he began to be indignant that everyone trusted him and if I continued to close, he would not be able to serve me further. and I had to open all the data. is this normal in your opinion? first I need to look for money in cash, then for some reason show all the data with a card. Your rules say that the card guarantee is only for unpaid reservations. Please look into this situation. It's outrageous.

Dear Mrs S., We deeply regret that you encountered chalenges during your recent checkin at the front desk.It is indeed unfortunate that we were unable to meet your expectation and deliver a flawless service. We genuinely value your patronage and we sincerely hope that you might consider affording us another opportunity to showcase the exemplary level of service that we consistently aspire to offer. Your satisfaction remain our priority. We are committed to rectifying any shorcoming you may have encountered during your previous visit. Please be assured that your feedback Is invaluable to us as it guides our continuous efforts to improve and exceed your expectations; We look forward to the prospect of serving you once again and ensuring that your next exprience nothing short of exceptional. Thank you for considering giving us another chance to demonstrate our commitment to your satisfaction. Best Regards, Jyotee/reception

I like this hotel

Customer review rating 4.5/5

Doug F. M. Couples - Confirmed reviews ALL

Nice, newly remodeled hotel

Dear DOUGLAS D., thank you for choosing the Mercure Luxembourg Off kirchberg. We thank you for your lovely comment and hope you had a pleasant time. We hope to see you again very soon and we will be happy to welcome you to our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony,

Nice located close to family at Kirchberg.

Customer review rating 4.5/5

Jan A. Families - Confirmed reviews ALL

Some improvements I suggest for you: No more toilet paper at the hotel on monday morning, so no refill at our room. Olay, kleenex instead but someone in your ordering chain should be emberassed…… And please fix the gas fireplace in the lobby. So much nicer to have a beer or a glass of wine that one on!

Dear Jan, Thank you for taking the time to leave us a message following your stay at the Mercure Luxembourg off Kirchberg. We are sorry for the problems you may have encountered in fact we had delivery problems following the long Easter weekend. We hope to see you a next time Regards Estelle The reception

Excellent hotel

Customer review rating 4.5/5

Luiz F. Business - Confirmed reviews ALL

Very good hotel, clean, new. I would only include a door in the shower as one gets cold with the room AC + I would stop incentivate people to drink by offering a welcome drink. Offer something else, I don't drink.

Dear Mr P., We thank you for taking the time to provide your feedback. If you wish we have rooms with a closed bathroom. Do not hesitate to ask our reception team. The welcome drink is part of the ALL loyalty program. Please note that you can also have a soft drink at the bar. We look forward to seeing you again in Luxembourg, Best Regards Maëva ETIENNE / Front Office Manager

Perfect stay

Customer review rating 5.0/5

Matt Solo - Confirmed reviews ALL

I enjoyed a wonderful stay at the Mercure Luxembourg off Kirchberg. The hotel is modern, fresh and tastefully decorated, with restaurants within walking distance and a bus stop right outside the hotel for frequent connections into the city (5-10 min journey) and to the airport (20-30 min journey, with change). It was nice to be close to the city, but in a quieter suburb. Staff are very friendly and helpful, and rooms are very clean and modern with comfy beds. I appeared to have been upgraded to a Privilege room, which was huge and perfect for my long weekend in Luxembourg. Lobby bar was a nice place to enjoy a relaxing drink of an evening. Breakfast spread was surprisingly decent with a buffet including cereals, pastries, cold meats, cheese, yoghurts, and fruit as well as hot options including scrambled eggs and bacon. However, at €21 per day when paid on site, I did feel that this was on the pricier side, but was still enjoyable. Overall, I was thoroughly impressed with this hotel and would be very happy to stay again if I were to visit Luxembourg again in the future.

Dear Matt, Thank you for taking the time to leave us your impression following your stay at the Mercure Luxembourg off Kirchberg. We are always delighted when our clinets are barely satisfied Regards Estelle / The reception

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Other web-users rate our hotel

  • 720 reviews 8.1/10 Location
  • 935 reviews 8/10 Room
  • 687 reviews 8.8/10 Service
  • 10 reviews 9.1/10 WiFi
  • 427 reviews 7.7/10 Breakfast
  • 367 reviews 9/10 Cleanliness
  • 348 reviews 9.5/10 Vibe
  • 251 reviews 7.6/10 Value

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