Hotel - Grand Mercure Shanghai Century Park
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Century Park

4.0/5 900 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMD13 km / 8.08 mi GKN3 km / 1.86 mi HUSKY13 km / 8.08 mi LAGERINN17 km / 10.56 mi MOLEX13 km / 8.08 mi ROCHE7 km / 4.35 mi SYMRISE10 km / 6.21 mi WARTSILA11 km / 6.84 mi
BASF18 km / 11.18 mi HONEYWELL8 km / 4.97 mi KRAUSSMAFFEI8 km / 4.97 mi MARQUARDT16 km / 9.94 mi PIXELWORKS8 km / 4.97 mi ROYAL DSM9 km / 5.59 mi VOLVO TRUCK8 km / 4.97 mi

Exhibition centre

SHANGHAI NEW INTERNATIONAL EXPO2 km / 1.24 mi

Your meetings and events

Our professional team is available to assist you in event planning, equipment hiring, venue setup, catering and onsite support.

Grand Mercure Shanghai Century Park Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAHOGANY 28 m2 2 m 0 0 12 0 0
SAFFRON 28 m2 2 m 0 0 12 0 0
CHAMPAGNE 63 m2 2 m 30 24 24 24 30
INDIGO 118 m2 2 m 80 33 42 50 60
MAGNOLIA 429 m2 6 m 300 120 90 180 260
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All 362 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, large plasma screen televisions and bathrooms with designer bathtubs and separate shower stalls.

  • 362 rooms
  • 265 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 1,449 reviews

Our guest reviews for
Grand Mercure Shanghai Century Park

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 900 reviews
沈. Solo - 12/09/2019 AccorHotels review
« perfect »

完美~

Our hotel has responded to the review
Our hotel has responded to the review

Dear weiyi s., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King 前厅部经理

Anonymous Business - 12/09/2019 AccorHotels review

at check in i asked if there was a club lounge as i have Platinum membership, the girl gave me sheet of paper saying on 30th floor and breakfast times. I went to find it closed for refurbishment, and sign to use 3rd floor restaurant,go there to find also closed, so no lounge. Why not just say that as check in. How crazy to give out sheet when lounge is closed. Phone in room does not work, and no laundry bags were left in room. Towels had holes in them. staff are distant like they don't care, Apart from that fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and I have instructed front office manager and housekeeping manager to conduct more hotel knowledge and room inspection training to the new staffs to prevent future occurrence. Once again, Mr. B., we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day. Yours sincerely Dennis Hu Executive Assistant Manager

Johnson 庄. Business - 07/09/2019 AccorHotels review
« Good and comfortable »

Very pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear chen z., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

Dittrich W. Business - 26/08/2019 AccorHotels review

Good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dittrich W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Justin B. Business - 24/08/2019 AccorHotels review
« Always great »

I have been coming here for 9 years now and the staff and service is always great

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUSTIN B., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Dong I. S. Business - 16/08/2019 AccorHotels review
« Getting worse »

I remember that this hotel was name by 'Radisson Blue" before. If I give my opinion on my stay at this hotel, then it was much worse than before (Radisson Blue) 1). The employee level (Service and skill) was much worse than before. --No service mindset 2). The quality of breakfast was much worse than before 3). I felt that the number of guest was much less than before. I don't know why. Overall my opinion is that the level of hotel was quite much decreased.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your value opinion to our related departments and we will provide more service skills trainings to our staffs and our executive chef was instructed to imporve the quality of breakfast immediately. Since last year, in order to provide better room and facilities to our hotel guest, we started to do entire hotel renovation and the guest room renovation is still ongoing. Most of the rooms are not avialable which might cause you think the number of our hotel guests decreae. The renovation will be completed by the end of this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

Jason Business - 12/08/2019 AccorHotels review
« room was clean and comfortable »

The room was clean and comfortable,. the AC worked well and the breakfast was good for westerners.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Jeremy O. Families - 10/08/2019 AccorHotels review
« Nice hotel but needs better maintenance. »

Signage and access to the pool and gym should be clearer and easier. The wood deck surrounding the pool needs to be sanded or replaced. The door strip in our room door was falling off. The staff was prepared to leave our prepared Take-out breakfasts unrefrigerated, even though they contained foods that could spoil (hard boiled eggs and yogurt drinks), until I intervened and brought 20 eggs and yogurts into my room's refrigerator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Opden Jeremy F., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. About the room facilities, we feel sorry as our hotel had opened for more than 10 years and we are now doing renovation; We will also inform our outsourced GYM to make the signage more clear in order for all the guests easy to find. About the breakfast, we want to explain to you that the whole group leave in the early morning, so we prepare the take away breakfast 10 minutes in advance just want you to take it easier, sorry for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

H. Business - 06/08/2019 AccorHotels review
« Perfect stay »

Nice Hotel and room, everything Okay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

R. Business - 06/08/2019 AccorHotels review
« Good stay for a full working week »

A 5 days stay in hotel where I have appreciated hotel accomadation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Grenier, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for the details of shower hose leakage, fresh bread at breakfast and laundry service has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

Suh J. H. Business - 05/08/2019 AccorHotels review
« very satisfied with comfortable stay »

the room was very clean and neat and location was very nice to look around. 24 hour gym was easy to use and breakfast also very nice. Always happy to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suh Jang h., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Unfortunately U. C. Couples - 24/07/2019 AccorHotels review
« Multiple service failures »

Me and my wife stayed here a year ago and unfortunately your hotel has gone south. We stayed a one night staycation as we live in Shanghai because of the nice pool and rooms, and yes they are nice. However the multiple failures made us leave with a disappointment. Here is the list: 1) You send this survey to my email as I booked the room and is the Accor member, but the greeting is directed to my wife (and with two spelling mistakes of her name). Not sure how you can mix this up. 2) On check-in (which took a fair amount of time due to checking both of our passports), as I am a Silver member, we got a drink coupon. Good but when trying to use it in the evening, the very nice man in the gar says that is only valid for one drink. Got a 2nd one in reception and we could finally both enjoy the beer. 3) Ordered pizza for lunch in your outdoor setting but several of the ingredients we ordered (according to the list) were missing and the cokes came without ice (which we asked for). Staff were hanging around inside so we didn't bother to raise it, which maybe we should have. 4) To get the pool towels we had to give our room card in the gym/pool reception. This I am not sure is a good practice as we are not supposed to leave our cards with someone else and without any receipt except the towels. When trying to get our card back upon returning the towels, they had mixed up the cards. The staff had to go downstairs to the reception to check which card was ours while we were waiting in the gym area. He was at least really apologetic. 5) The pool is very nice and there is a nice garden. Some paint and touch up on the outdoor area would not cost much and could give it a much better look and feel. That the lifeguards occupy one of the best spots in the shadow and under a plastic tent is perhaps not the best idea as it leaves less room for guests to stay in the shadow during this hot Shanghai summer. It is also hard to understand why you have to wear a swimcap when sitting on the pool edge with the feet in the water. That a pool maintenance staff comes and pour some powder in the pool and start taking measurements while guests are in the water is perhaps another bad idea. At least some information that it is nothing dangerous would be appreciated, or that guests are asked not to be in the pool when this is done. Or perhaps even better to do this procedure in the morning or evening when there are no guests in the pool. 6) As a Silver member I got the late check-out for 2 PM. However, you forgot to extend the room cards, so when I went up to the room to check out, the card doesn't work. I go to the reception, get it extended, or so I think. Go back to the elevators but still not working . Again back to reception for a 2nd try and only then it worked. I told your staff that my wife soon would come from the pool and they they can prepare for her card extension as we needed to check out. She comes, gets it fixed, or so she thinks. Doesn't work first time. Back to reception, only 2nd time it works. Seem like a systematic problem as it happens to us both. 7) Finally we are both in the room to get ready for check out. The cleaning staff obviously had not got information that we had a late check-out so they ring the bell wondering if we are to leave. I explain that we leave before 2 PM. A few minutes later front desk calls and asks the same, if we are checking out or not. If our cards had worked from the start, we would have already been out of the room. 8) Check-out. As my credit card had a problem, I had given a cash deposit on check-in. Check out goes as normal and then I get the receipt and that all is cleared. I had to ask to get the balance money back. The guy looked really embarrassed. Your staff is generally and quietly apologetic but it is simply too many mistakes. I don't know what is going on at your hotel, but clearly things are not working as it should. Perhaps you have a lot of new staff. Granted, some of your staff is very good, but for many of them I think you need to give them a lot more training before putting them in front of customers in a supposedly 5 star hotel according to your own rating. We had planned to come back for a 2nd stay to cool off in this hot summer, but we decided to stay away. Sorry, I normally don't give poor reviews but there is simply too many mistakes to just let it slide. Hope you can rectify the situation and quickly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Assa Gunilla M., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the swimming pool problem, we will informed the outsourced GYM to pay more attention to take good care of our guest when they swim, and also avoid to keep the guests' key as it's confidential; Also, we do have some trainees and new staff here, we will make more internal training to improve their service skills and attitude; We will also pay more attention to our valued member guests to avoid these problems again. However, we hope you will continue to gice us feedback regarding our products and services, as we deeply value your opinion. Once again, we apologize for the all the inconveniences that has caused you. We look forward to serve you in the near future. Sincerely, King GONG Asst.Front office manager

W. W. Couples - 15/07/2019 AccorHotels review
« good experience »

the room was clean and nice. good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear w. W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Adward X. Solo - 05/07/2019 AccorHotels review
« Perfect Stay »

Really Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear zhuoliao X., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

S. K. Business - 14/06/2019 AccorHotels review
« Good »

Overall good. But, canteen needs to be more quickly fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will also told our executive chef to take more care about restaurant service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Thej Families - 10/06/2019 AccorHotels review
« Change brand , still has not loose its glory »

I was here since it was still under Radisson blu, and back here again since my last stay at 2013, and 6 years has passed and hotel still in a well maintained conditions. Bed was superb, spacious, and perfect location. Check in during midnight with no problems, at all. Check out was also fast. Everything still in order, and hope to be back soon, if i ever travel to Shanghai again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear The J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Anonymous Business - 07/06/2019 AccorHotels review
« UNINSPIRING »

Dear hotel manager, I hope you are well. I have just returned home from our 5 night stay with you. I wanted to email you as we were so disappointed with a number of aspects of our stay. I have bee staying at your hotel for 10 years now and the last 3 or 4 years has seen the quality come down each time. For the last 3 years the pool has been closed and every time I come I am promised that next time it will be open.. I really do not like being lied to about this matter purely to make us come again. Even the staff on the desk told me it has not been open, there is no water in it . This time the breakfast is squeezed on to the 3 rd floor with half as much space and choice as before, and now the barks close all together. It seems ridiculous that so many facilities are either missing, reduced relocated yet the cost to stay remind I changed? Does that seem fair? I would love to hear your thoughts and explanation here? Thanks and best Stuart G.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding hotel outdoor swimming pool, since the health authority in Shanghai request us to follow new regulations of outdoor pool in recent 3 years, we did change every year and I will invite you to see what we changed in outdoor pool such as the bottom color of pool, CCTV, pumb, rescue platform and so on. We are applying for the new high risk certificate of pool from government and hope the pool would be opened next month. Meanwhile, we are carrying out a renovation program including hotel lobby bar, all day dinning restaurant in the lobby and both of them will be opened at the middle of this month. Once again, Mr. G.,we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I remain at your entire disposal may you need any other information or need any sort of assistance Yours sincerely, Dennis Hu Executive Assistant Manager

M. Business - 07/06/2019 AccorHotels review
« Excellent hotel and service »

Staff there was nice and helpful, very good quality for the brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wen m., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King 前厅部副经理

Sal Business - 06/06/2019 AccorHotels review
« disappointing »

pool was empty, bar was closed and gym was dirty among other things

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salvatore M., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our swimming pool will open soon, and we will also mentioned outsourced GYM to pay attention to the cleaning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, King GONG Asst.Front office manager

Anonymous Business - 05/06/2019 AccorHotels review
« Good service and room facility »

Smile from the reception and they are really helpful even they can not speak very fluent English, but they use the app to translate and try to help me. Really appreciate for their help and fast response with taxi service. Room also big and nice, dispite the night view not as beautiful as downtown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fan x., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King GONG Asst.Front office manager

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