Hotel - Grand Mercure Shanghai Century Park
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Century Park

4.0/5 894 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AMD13 km / 8.08 mi GKN3 km / 1.86 mi HUSKY13 km / 8.08 mi LAGERINN17 km / 10.56 mi MOLEX13 km / 8.08 mi ROCHE7 km / 4.35 mi SYMRISE10 km / 6.21 mi WARTSILA11 km / 6.84 mi
BASF18 km / 11.18 mi HONEYWELL8 km / 4.97 mi KRAUSSMAFFEI8 km / 4.97 mi MARQUARDT16 km / 9.94 mi PIXELWORKS8 km / 4.97 mi ROYAL DSM9 km / 5.59 mi VOLVO TRUCK8 km / 4.97 mi

Exhibition centre

SHANGHAI NEW INTERNATIONAL EXPO2 km / 1.24 mi

Your meetings and events

Our professional team is available to assist you in event planning, equipment hiring, venue setup, catering and onsite support.

Grand Mercure Shanghai Century Park Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAHOGANY 28 m2 2 m 0 0 12 0 0
SAFFRON 28 m2 2 m 0 0 12 0 0
CHAMPAGNE 63 m2 2 m 30 24 24 24 30
INDIGO 118 m2 2 m 80 33 42 50 60
MAGNOLIA 429 m2 6 m 300 120 90 180 260
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 362 rooms

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 1,351 reviews

Our guest reviews for
Grand Mercure Shanghai Century Park

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 894 reviews
W. W. Couples - 15/07/2019 AccorHotels certified review
« good experience »

the room was clean and nice. good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear w. W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Adward X. Solo - 05/07/2019 AccorHotels certified review
« Perfect Stay »

Really Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear zhuoliao X., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

S. K. Business - 14/06/2019 AccorHotels certified review
« Good »

Overall good. But, canteen needs to be more quickly fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will also told our executive chef to take more care about restaurant service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Thej Families - 10/06/2019 AccorHotels certified review
« Change brand , still has not loose its glory »

I was here since it was still under Radisson blu, and back here again since my last stay at 2013, and 6 years has passed and hotel still in a well maintained conditions. Bed was superb, spacious, and perfect location. Check in during midnight with no problems, at all. Check out was also fast. Everything still in order, and hope to be back soon, if i ever travel to Shanghai again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear The J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Anonymous Business - 07/06/2019 AccorHotels certified review
« UNINSPIRING »

Dear hotel manager, I hope you are well. I have just returned home from our 5 night stay with you. I wanted to email you as we were so disappointed with a number of aspects of our stay. I have bee staying at your hotel for 10 years now and the last 3 or 4 years has seen the quality come down each time. For the last 3 years the pool has been closed and every time I come I am promised that next time it will be open.. I really do not like being lied to about this matter purely to make us come again. Even the staff on the desk told me it has not been open, there is no water in it . This time the breakfast is squeezed on to the 3 rd floor with half as much space and choice as before, and now the barks close all together. It seems ridiculous that so many facilities are either missing, reduced relocated yet the cost to stay remind I changed? Does that seem fair? I would love to hear your thoughts and explanation here? Thanks and best Stuart G.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding hotel outdoor swimming pool, since the health authority in Shanghai request us to follow new regulations of outdoor pool in recent 3 years, we did change every year and I will invite you to see what we changed in outdoor pool such as the bottom color of pool, CCTV, pumb, rescue platform and so on. We are applying for the new high risk certificate of pool from government and hope the pool would be opened next month. Meanwhile, we are carrying out a renovation program including hotel lobby bar, all day dinning restaurant in the lobby and both of them will be opened at the middle of this month. Once again, Mr. G.,we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I remain at your entire disposal may you need any other information or need any sort of assistance Yours sincerely, Dennis Hu Executive Assistant Manager

M. Business - 07/06/2019 AccorHotels certified review
« Excellent hotel and service »

Staff there was nice and helpful, very good quality for the brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wen m., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King 前厅部副经理

Sal Business - 06/06/2019 AccorHotels certified review
« disappointing »

pool was empty, bar was closed and gym was dirty among other things

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salvatore M., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our swimming pool will open soon, and we will also mentioned outsourced GYM to pay attention to the cleaning. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, King GONG Asst.Front office manager

Anonymous Business - 05/06/2019 AccorHotels certified review
« Good service and room facility »

Smile from the reception and they are really helpful even they can not speak very fluent English, but they use the app to translate and try to help me. Really appreciate for their help and fast response with taxi service. Room also big and nice, dispite the night view not as beautiful as downtown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fan x., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King GONG Asst.Front office manager

L. L. Business - 26/05/2019 AccorHotels certified review
« Mr »

Was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. l., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Andrew C. Business - 20/05/2019 AccorHotels certified review
« 0k. »

convenient and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. c., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

James H. Business - 18/05/2019 AccorHotels certified review
« Very nice hotel and good location »

I Choose here as I prefer accor hotel brand and it's really good, from my first arrive, smile from the reception and nice clean room. I will definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

E. F. Couples - 10/05/2019 AccorHotels certified review

Disappointed ☹️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F. Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your comments with entire team and also instructed front office manager to provide more trainings to better respect and serve our Accor platinum member. Once again, Mr. F., I'm very sorry for any inconvenience caused and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yous sincerely, Dennis Hu Executive Assistant Manager

Already D. Business - 28/04/2019 AccorHotels certified review
« Ok but not excellent »

Nice hotel in general Some minor points: Breakfast in launch not ready at 6:00 AM had to go down for bf In morning no warm water in shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Frensch, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience d. not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our executive lounge breakfast and shower water has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Executive Assistant Manager

D. Business - 27/04/2019 AccorHotels certified review
« “Feel welcome” .... not relevant to this hotel »

-unfriendly, slow reception desk; -dirty old number; -feeling that you are not welcome;

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Uporov, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and I have instructed our front office manager and executive housekeeper to train the staffs regularly to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

Pn Business - 26/04/2019 AccorHotels certified review
« very old facility »

excellent location, but very old facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peng, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the breakfast problem and prevent future occurrence. And also, we are conducting the hotel renovation include our room & restaurant and change the facility step by step and it will be completed by the end of this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

Anonymous Solo - 21/04/2019 AccorHotels certified review
« Everything was good »

Good location, good service and good facility in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr y., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Julia Families - 09/04/2019 AccorHotels certified review
« Great stay for family »

Nice and kind hotel staff/ I was feeling like at home. Big thanks to guest service team

Our hotel has responded to the review
Our hotel has responded to the review

Dear YULIA F., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 前厅部经理

Daming Z. Business - 04/04/2019 AccorHotels certified review
« Nice Hotel, Good location »

Hotel location is good for us to attend the fair, and you could easy find place to eat nearby, 10 mins walk to the subway; receptionist was very friendly and helpful. Room was clean and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear daming Z., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

Anonymous Business - 04/04/2019 AccorHotels certified review
« Mr. Terence Ng »

For this stay was not that pleasant nor satisfying. 1. Seems front desk staff some are new and not well-trained. After presenting my Silver membership, staff just look at it and return back without issuing the complimentary drinking voucher when I have to ask for it. 2. My request each time with preference for high floor but was not offered, perhaps new staff not trained. 3. Point 1 & 2 in other Accor hotel eg. Pullman, Swissotel, Fairmont that I often stay in other countries, their staff will always automatically upgrade me to higher floor or room upgrade. If you refer to my previous stay in Grand Mercure Century are always higher floors ie. 1820 , 1815, 1805, 1709, 1703, 1623, Then once 1313 and this time 1023. 4. Room 1023 this time in particular, very strong cigarette smoking smell in the air-con, that means some guest is smoking discreetly. Those higher floor I've stayed seems never encounter this smell problem. 5. Lift with 2 card access sensor on left & right sometimes are able to detect card, witness other guest have the same problem. 6. At around 8.30am, starts to hear drilling. 7. Last but not least, breakfast temporary relocated to 3rd level, food selection & choices became lesser. 8. Staff in other Accor hotels seems more friendly and helpful with lots of smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ng Hee C., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will do more training for our staff to familar accor member guest benefits and I already left notes to your profile to mention free upgrade your room to high floor room. Engineering was informed to check the every lift sensor to make sure works properly. Housekeeping was informed to deep clean for room 1023. Due to our hotel have renovation plan this year, so the first floor restaurant was renovation, our breakfast were served at 3rd floor for 3 month temporary. sorry for the inconvenience caused Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Front Office Manager

Michael L. Business - 17/03/2019 AccorHotels certified review
« Ma ma hoo hoo is the Chinese expresion for So So. »

I have used this hotel for more than 10 years when transiting through Shanghai. To be honest it is no longer the standard it used to be when it was a Radisson Blu. This is not just my opinion, its also the opinion of the staff who were there when it was in previous ownership.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael William George L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Front Office Manager

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