Hotel - Grand Mercure Shanghai Century Park
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Century Park

4.0/5 906 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AMD13 km / 8.08 mi GKN3 km / 1.86 mi HUSKY13 km / 8.08 mi LAGERINN17 km / 10.56 mi MOLEX13 km / 8.08 mi ROCHE7 km / 4.35 mi SYMRISE10 km / 6.21 mi WARTSILA11 km / 6.84 mi
BASF18 km / 11.18 mi HONEYWELL8 km / 4.97 mi KRAUSSMAFFEI8 km / 4.97 mi MARQUARDT16 km / 9.94 mi PIXELWORKS8 km / 4.97 mi ROYAL DSM9 km / 5.59 mi VOLVO TRUCK8 km / 4.97 mi

Exhibition centre

SHANGHAI NEW INTERNATIONAL EXPO2 km / 1.24 mi

Your meetings and events

Our professional team is available to assist you in event planning, equipment hiring, venue setup, catering and onsite support.

Grand Mercure Shanghai Century Park Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAHOGANY 28 m2 2 m 0 0 12 0 0
SAFFRON 28 m2 2 m 0 0 12 0 0
CHAMPAGNE 63 m2 2 m 30 24 24 24 30
INDIGO 118 m2 2 m 80 33 42 50 60
MAGNOLIA 429 m2 6 m 300 120 90 180 260
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All 362 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, large plasma screen televisions and bathrooms with designer bathtubs and separate shower stalls.

  • 362 rooms
  • 265 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 1,553 reviews

Our guest reviews for
Grand Mercure Shanghai Century Park

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 906 reviews
Christinasng Business - 07/11/2019 Confirmed reviews AccorHotels

Very satisfied with courteous staff at all level with exception of bell hop being rude and not accommodating, helpful The rooms are clean and bright, hallway is brightly lighted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, the problem you've mentioned we will check and make internal training again to avoid this happen. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

Leejisoo Business - 01/11/2019 Confirmed reviews AccorHotels
« not satisfied.. due to front desk person not kind »

do not want to stay more in your hotel. compare with before "radisson" time, service quality is low level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lee, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding our front desk staff service attitude & skills and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Hotel Manager

S. K. Business - 01/11/2019 Confirmed reviews AccorHotels
« Good »

Overall, good. But, the only issue i have is a pungent odor around the hallway. It is getting much less when entering room, though. Need a special clean on hallway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem especially our staff service attitude & skills and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

G C. Business - 31/10/2019 Confirmed reviews AccorHotels
« Exhibition visit »

Most of my stay was ok, spoilt only by one person

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our staffs service attitude and skills has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Executive Assistant Manager

Twk Business - 22/10/2019 Confirmed reviews AccorHotels
« Nice hotel, but it is time to renovate... »

all fine, but some things have turned a bit old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thorsten K., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. And actually our hotel just finished renovation for all the rooms, and our next plan was to refresh some old facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

S. Business - 03/10/2019 Confirmed reviews AccorHotels
« Awesome »

Great…front desk service is amazing and their enthusiasm is wonderful beyond my expectations and definitely I will come back soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear weiting s., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King 前厅部经理

Anonymous Business - 30/09/2019 Confirmed reviews AccorHotels

Hotel was too busy. Especially, breakfast time was very inconvenient because there were too many people. I don't want to stay at your hotel again.

Jen Solo - 29/09/2019 Confirmed reviews AccorHotels
« Can be better »

Pros - location, helpful staff, room upgrade Cons - no hot water as heater not working well, poor food quality ( had a garden salad at lobby cafe and was v disappointed) In short, hotel is a bit old and is probably due for some renovation to upkeep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures for our food quality and hot water in room daily inspection has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Executive Assistant Manager

Minghai Business - 25/09/2019 Confirmed reviews AccorHotels
« huge roach in the room »

Unbearable big roach under bed. Already reported to my company's travel advisors (this is my business trip)

Our hotel has responded to the review
Our hotel has responded to the review

Dear MingHai Q., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations. For the Roach,we will inform outside Insecticide company to come to check every room in case it happen again. We did sincerely apology for this and promise that won't happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, King Front office manager

Dong I. S. Business - 22/09/2019 Confirmed reviews AccorHotels
« Not really right level of Hotel name of Mercure. »

1. I don't understand why whenever the elevator is so late. I used more than 15 times the elevator for 3 days. The average waiting time is 2~3 minutes. Very strange. during breakfast time, so many people were waiting the elevator. also when I took the elevator from 13th floor, every floor the elevator had been stopped. I saw 1 elevator was maintenance. however I don;t think the other 3 elevators were effectively worked. Again the hotel breakfast was very law quality comparing to the previous Radisson Blue what I already addressed this point before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dongin S., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do have some maintenence for our elevators in the morning during that period you've mentioned.Therefore, we apologise for the inconvenience caused for you. However, we also feel sorry for your bad experience for the breakfast, we had pass the comments to our chef team and general manager. We appreciate your sharing your concerns so that we can keep improving our services and facilities, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, King Front office manager

Jennifer W. Business - 21/09/2019 Confirmed reviews AccorHotels
« Awesome! »

Very pleasure to stay in this hotel. Will consider to come next time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear qimei W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

Ole Business - 21/09/2019 Confirmed reviews AccorHotels
« Did not get the service i paid for »

Executive Lounge closed. Sign at door to go to 3rd . Floor. New sign saying this one closed also. No info from reception related to this. Still charged in full for a service i did not get. This will be my last stay at this Hotel. Next time i will find another one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLE KRISTIAN D., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The club lounge which used to be at the 20th floor are now under renovation due to hotel operation plan. However, still cause some inconvenience for our valued guests. Also, our receptionist didn't mention that clearly, we will gave her an internal punishment. We will also train all our staffs to pay attention to this issue in case it happen again. Once again, please accept our sincere apology, and we hope that you can also give us the oppournity to serve you better in the near future. Sincerely, King Front office manager

Mak W. S. Business - 20/09/2019 Confirmed reviews AccorHotels
« Room is bright and tidy. »

I like the white atmosphere and the room cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear YongXing M., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

沈. Solo - 12/09/2019 Confirmed reviews AccorHotels
« perfect »

完美~

Our hotel has responded to the review
Our hotel has responded to the review

Dear weiyi s., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King 前厅部经理

Anonymous Business - 12/09/2019 Confirmed reviews AccorHotels

at check in i asked if there was a club lounge as i have Platinum membership, the girl gave me sheet of paper saying on 30th floor and breakfast times. I went to find it closed for refurbishment, and sign to use 3rd floor restaurant,go there to find also closed, so no lounge. Why not just say that as check in. How crazy to give out sheet when lounge is closed. Phone in room does not work, and no laundry bags were left in room. Towels had holes in them. staff are distant like they don't care, Apart from that fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and I have instructed front office manager and housekeeping manager to conduct more hotel knowledge and room inspection training to the new staffs to prevent future occurrence. Once again, Mr. B., we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a nice day. Yours sincerely Dennis Hu Executive Assistant Manager

Johnson 庄. Business - 07/09/2019 Confirmed reviews AccorHotels
« Good and comfortable »

Very pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear chen z., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Front office manager

Dittrich W. Business - 26/08/2019 Confirmed reviews AccorHotels

Good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dittrich W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Justin B. Business - 24/08/2019 Confirmed reviews AccorHotels
« Always great »

I have been coming here for 9 years now and the staff and service is always great

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUSTIN B., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, King Asst.Front office manager

Dong I. S. Business - 16/08/2019 Confirmed reviews AccorHotels
« Getting worse »

I remember that this hotel was name by 'Radisson Blue" before. If I give my opinion on my stay at this hotel, then it was much worse than before (Radisson Blue) 1). The employee level (Service and skill) was much worse than before. --No service mindset 2). The quality of breakfast was much worse than before 3). I felt that the number of guest was much less than before. I don't know why. Overall my opinion is that the level of hotel was quite much decreased.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your value opinion to our related departments and we will provide more service skills trainings to our staffs and our executive chef was instructed to imporve the quality of breakfast immediately. Since last year, in order to provide better room and facilities to our hotel guest, we started to do entire hotel renovation and the guest room renovation is still ongoing. Most of the rooms are not avialable which might cause you think the number of our hotel guests decreae. The renovation will be completed by the end of this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

Jason Business - 12/08/2019 Confirmed reviews AccorHotels
« room was clean and comfortable »

The room was clean and comfortable,. the AC worked well and the breakfast was good for westerners.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

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