Hotel - Mercure Alice Springs Resort
Mercure Hotel Mercure Hotel

Mercure Alice Springs Resort

4.0/5 1,462 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • ASP AIRPORT
  • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-21:00
    • Opening hours : Week-end 11:30-21:00
  • Snack & beverage machine

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

A SPRINGS HOSPITAL1 km / 0.62 mi ASP TOWN COUNCIL1 km / 0.62 mi BUNNINGS5 km / 3.11 mi CENTDES REG COUNCIL1 km / 0.62 mi CHARLES DARWIN UNI2 km / 1.24 mi MACDON REG COUNCIL1 km / 0.62 mi REMOTE HEALTH1 km / 0.62 mi WOOLWORTHS2 km / 1.24 mi
ABORIGINAL CONGRESS2 km / 1.24 mi BATCHELOR INSTITUTE2 km / 1.24 mi CENT LAND COUNCIL3 km / 1.86 mi CENTRELINK2 km / 1.24 mi COLES2 km / 1.24 mi PETER KITTLE MOTOR2 km / 1.24 mi TANGENTYERE COUNCIL2 km / 1.24 mi

Congress centre

CONVENTION CENTRE3 km / 1.86 mi

Your meetings and events

The Gumtree room can host up to 110 guests with its range of catering options. The poolside view, natural lighting, gardens and gumtrees provide a spectacular backdrop for your special day. A beautiful venue for weddings and engagement parties.The Coolibah room features a private shaded courtyard breakout area, natural lighting, free WiFi, complimentary onsite parking and easy access to the central lawns. Ideal for small meetings, seminars, training sessions and workshops.The Spinifex boardroom features modern lighting, refurbished private bathroom facilities and catering area. Ideal for board meetings, training sessions, interviews, teleconferences and exclusive private dinners.

Mercure Alice Springs Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ILTHE AKETHE-LE (OUTDOOR SHELTER 0 m2 0 m 80 0 0 0 70
PRIVATE POOLSIDE 0 m2 0 m 0 0 30 0 40
SPINIFEX BOARDROOM 44 m2 2 m 0 0 14 0 14
COOLIBAH ROOM 75 m2 2 m 50 25 25 30 0
GUMTREE ROOM 345 m2 4 m 120 30 30 50 120
    • Podium
    • Day light
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 139 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,693 reviews

Our guest reviews for
Mercure Alice Springs Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,462 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
LachlanM177101 Friends getaway - 17/07/2019 TripAdvisor review
« Careless staff »

Spent two nights in a double room. Both mornings we were woken up at approx 4 am by loud banging noises, sounded like pipes.. spoke to man at reception, didn't seem to care at all, seemed as though he thought i was lying.. Didn't even get an apology

Stephen B. Couples - 15/07/2019 AccorHotels certified review
« Excellant »

Nice accommodation in a quiet area. Excellent restaurant

T.s. Families - 14/07/2019 AccorHotels certified review
« Very nice stay »

Our room was nice and clean, everything you needed could be found. Reception was very nice and helpful and the restaurant was great.

Michelle Families - 14/07/2019 AccorHotels certified review
« Great »

Great! Staff we’re very friendly and obliging!

Kiren Families - 13/07/2019 AccorHotels certified review
« Well located, comfortable, good quality accommodation. »

Very happy with the beds, bathroom good, air con was good, coffee machine tricky to get right; freezer all iced up (I removed quite a lot) but the door wouldn’t close properly and my ice creams melted. Was a bit odd hearing housekeepers keep knocking on doors and calling out ‘minibar’ instead of ‘housekeeping’. I couldn’t work out what they were saying for the first few days. Tv small for the type of room.

Anonymous Business - 12/07/2019 AccorHotels certified review

Comfortable and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Anonymous Families - 12/07/2019 AccorHotels certified review
« Great hotel for family »

Large room for family of four (2 queen beds). Clean, quiet & well appointed. Good location. Breakfast and lunch were pretty good also. The only complaint is the checkin process took way too long, need more staff on the front desk. I had stayed before & returned due to a great first experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! I'm sorry that the check in process took longer that expected. My most sincere apologies for that. We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Bhushan Kulkarni Front Office Manager

Gerber Families - 12/07/2019 AccorHotels certified review
« Comfortable but not the room I booked »

The room provided was not the room I booked. I booked two rooms with double beds but got two rooms with a single bed and a double bed. This was not suitable for my family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan W., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. I sorry to hear that the room was not suitable for your family. My most sincere apologies for that. The booking we received through the travel agent was for a standard room with a double and a single bed only. Due to being completely booked on that night we were unable to upgrade your room. I am so sorry that your expectations were not met. Thank you for your feedback, and I hope to welcome you back in the near future! Sincerely, Bhushan Kulkarni Front Office Manager

R A. F. Families - 12/07/2019 AccorHotels certified review
« Not the usual 90%+ »

Motel extracting Credit Card Funds without authorizing first, unable to have adjoining rooms on ground floor as originally booked 5 weeks prior, medical issues including COPD +Knee, unable to climb stairs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert A F., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a compensation I have credited your membership with 1200 bonus points which you may use towards your future stays with Accor. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Anonymous Business - 12/07/2019 AccorHotels certified review
« Reasonable »

I had no heating this was addressed with a dodgy portable heater and when I went to call reception regarding the matter there was no connected landline - the phone cable was missing - not good if an emergency situation, or if one didn't have a mobile or had a flat battery with their mobile phone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa V., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Phill Couples - 11/07/2019 AccorHotels certified review
« Mixed experience »

Stayed twice at the Mecure, the first was excellent, the room was very comfortable, clean and you an excellent standard. When checking out, I again booked in for a night 2 days later. I asked for a king bed and preferably on the ground floor. I was told that night wad busy but we could have a room with a king bed but it was more expensive as it was a better room. No issues. When we checked in on the 4th we paid the higher rate, but wad given a much lower quality room with 2 queen beds. When I spoke to the counter I wad told that that was all they had, she apologized and gave us a free breakfast. Very grateful for the breakfast but confused about how things changed I 2 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip P., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Andrea B. Families - 11/07/2019 AccorHotels certified review
« Convenient and comfortable »

Great stopover on route to the outback

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Anonymous Couples - 10/07/2019 AccorHotels certified review
« A great place to stay in Alice Springs! »

Very convenient place to stay. Rooms well appointed. Enjoyed meals at restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Alicia W. Families - 10/07/2019 AccorHotels certified review
« No-one seemed in charge »

The rooms were fine but the common areas looked a bit shabby. Service was slow in the Barra on Todd restaurant. At 11pm on Monday 1 July a fire alarm went off, that was deafening. We were evacuated for about 15 minutes. There was no explanation from management, no apology, no compensation. It was handled very poorly. The next day no-one at reception seemed to know anything about it. We heard from our tour guide, that this is a common occurrence. The alarm was so loud, it could give someone a heart attack. The overall impression I am left with from our experience, is that the Alice Springs establishment is neglected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia W., Thank you for taking the time to tell us about your experience at the Mercure Alice Springs Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bhushan Kulkarni Front Office Manager

Amanda Families - 10/07/2019 AccorHotels certified review
« Pleasant »

Comfortable and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Tony Business - 10/07/2019 AccorHotels certified review
« A lovely space to stay »

Everything was well organised in the room and room service was prompt with delicious food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony G., We very much appreciate your comments regarding your stay at the Mercure Alice Springs Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bhushan Kulkarni Front Office Manager

R K. Friends - 09/07/2019 AccorHotels certified review
« Very goog »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Susie V. Families - 08/07/2019 AccorHotels certified review

Chose The Mercure because of its convenient position in relation to walking in to town. (Unfortunately we didn't make use of this and drove in our hire car instead). My daughters had to share a Queen size bed which I didn't think would be a problem when I booked, but turned out to be a problem because of fights over bedding and space!!! Ate at Barra on Todd - a lovely meal. Woke the next morning to the lovely sight of river gums in the Todd. All in all a really great stay at the Mercure, Alice Springs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

Wendy Solo - 08/07/2019 AccorHotels certified review
« Very pleasant with helpful staff. »

It was a very enjoyable experience in a very pleasant venue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bhushan Kulkarni Front Office Manager

Anonymous Families - 08/07/2019 AccorHotels certified review
« Clean, friendly staff, spacious hotel »

Great location, great buffet, great restuarants, clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bhushan Kulkarni Front Office Manager

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