Hotel - Novotel Ulaanbaatar
Novotel Hotel Novotel Hotel

Novotel Ulaanbaatar Hotel

4.5/5 26 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Japanese
    • Russian
    • Korean
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool (Nearby)
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Children's Club for 4 to 6 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Whether you are in town for business or leisure, our room provides comprehensive ammenities. Each room comes with a mini bar, wide selection of TV channels, modern fitness center and indoor swimming pool.

Hotel location

Companies and event centres nearby

Company

AB CENTER0.17 km / 0.11 mi METRO MALL DEPARTMENT STORE0 km / 0 mi UNDP MONGOLIA0.4 km / 0.25 mi
KHAS BANK0.9 km / 0.56 mi SUKHBAATAR SQUARE0.8 km / 0.5 mi

Your meetings and events

Extensive experience and expertise count, and Novotel has both. All our network hotels can organize meetings for up to 50 persons, while our convention center hotels can plan and host very large events.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Novotel Ulaanbaatar Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 56 m2 3 m 10 10 10 10 0
BALLROOM 362 m2 4 m 250 100 200 150 200
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 192 rooms
  • 100% non-smoking hotel
  • 16 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 74 reviews

Our guest reviews for
Novotel Ulaanbaatar

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 26 reviews
Chris J. Couples - 05/09/2019 AccorHotels review
« Nice rooms, good location, frustrating wifi »

Nice modern hotel. Very good check-in and we were allowed into our room early which was a real bonus. Wifi was really frustrating and kept dropping off and needing to be reset. TVs were unnecessarily complicated - please get rid of the code nonsense and have a simple TV. Food in the Beer House was disappointing, served luke warm and not as described on the menu. Also the complimentary drinks voucher as Accor members said it covered alcohol (except champagne and spirits) yet on both stays the bar stay categorically denied this and said it was only for soft drinks. It's not what the voucher says and it needs the threat of the Bar Manager to actually get a beer. Frustrating and unnecessary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher J., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The matters have been reviewed, your feedback helped us to understand where we went wrong and certainly helped us to improve the service and standards of our hotel. Please contact me directly at hb… if I can be of any assistance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Purevjargal Togookhuu Front Office Manager

Noyez Families - 27/08/2019 AccorHotels review
« great time, and efficient staff »

all was well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe N., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Robin Business - 25/08/2019 AccorHotels review
« Excellent attentive staff and well-designed, clean rooms and great gym and swimming pool »

Great staff. Appreciated being walked to and shown the ATM closest to the hotel by your Japanese receptionist and on mentioning I had run out of water finding out when I returned to my hotel room that new water bottles were there. The rooms were clean, spacious and well designed., and the gym and swimming pool were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin Stephen M., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Anonymous Business - 17/08/2019 AccorHotels review
« Good »

Water on restroom did not supply and sometimes black out occurred.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Takashi S., Thank you very much for taking the time to send your feedback on your most recent stay here with us at Novotel Ulaanbaatar. I am glad to learn about your positive ratings yet I have to apologize to you for the issue with the bathroom water. I have addressed this issue to our Engineering department. Your comment is truly valuable for us to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Maciej Business - 15/08/2019 AccorHotels review
« UB - my new discovery :) »

Great room, great location, great staff, great gym, great experience :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maciej Z., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Anonymous Friends - 12/08/2019 AccorHotels review
« Below expectation »

General service was good but front desk was below satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choo Lip S., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The matters have been reviewed, your feedback helped us to understand where we went wrong and certainly helped us to improve the service and standards of our hotel. Please contact me directly at hb… if I can be of any assistance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Purevjargal Togookhuu Front Office Manager

Russell T Family - 12/08/2019 TripAdvisor review
« magnificent hotel in a remote location »

All facilities and comforts of home . Our stay could not have been better. The room and facilities were perfect and the provision of arrangements for our baby just perfect .Attention from all staff was detailed and professional and we will be staying again on our next trip to mongolia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell T Thank you very much for taking the time to sit down and write a review about your most recent stay here with us at Novotel Ulaanbaatar. It is with great pleasure to learn that you and your family enjoyed the room and the facilities and felt like home in our Hotel. Further I am glad to learn that our team could exceed your expectations in terms of service and attention during your stay. We all look forward to your return, hopefully very soon. Kind Regards Michael Schumacher General Manager

Anonymous Couples - 03/08/2019 AccorHotels review
« Excellent stay »

The room was very clean. Service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajiv S., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Andrew Business - 25/07/2019 AccorHotels review
« New and clean - bad A/C »

The hotel is very new, very clean and the staff are extremely courteous. The air conditioner in my room would not get the temp below 26c (79f). I asked them to check it twice. Each time they said it was working properly. After waiting another hour I firmly said I wanted another room. They moved me to a nice upgraded room. However, the air conditioner there would only make that room moderately cool enough to sleep. I think the systems must not be engendered properly in this brand new building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James L., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Purevjargal Togookhuu Front Office Manager

Barkha H. Business - 15/07/2019 AccorHotels review
« Mrs »

Overall it was good. The room is spacious and all amenities included which was very well thought of. Bed and pillows were comfortable for a good nights sleep. Bedroom slippers were comfortable. My only disappointment was the WiFi connectivity and television has some power problem. I could not connect on my laptop for two days and it was difficult to work. Unfortunately I had to use my roaming services to work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barkha H., Thank you for sharing your Novotel experience with us! I would like to offer my apologies for the unpleasant experience that you received while staying with us. It is not our usual standard nor the type of service we aspire to give our guests. The matters have been reviewed, your feedback helped us to understand where we went wrong and certainly helped me to improve the service and standards of our hotel. Please contact me directly at hb… if I can be of any assistance. It would be a pleasure to welcome you back to our hotel on your next visit. Sincerely, Purevjargal Togookhuu Front Office Manager

Tessa S. Business - 03/07/2019 AccorHotels review
« great hotel, clean and well located »

wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tessa s., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Stephanie Y. Couples - 30/06/2019 AccorHotels review
« Very Comfortable Stay »

We liked the clean, spacious and comfortable room with bright lightings. Bed and pillows are firm enough, except the square pillows are kind of too big to hug as bolsters. Staff are polite, and able to converse in English. Breakfast selection is good. The only issue I have is that the reservation system did not reflect what I booked correctly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie Y., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy.G Manager

Anonymous Couples - 25/06/2019 AccorHotels review
« nice room but no TV and breakfast was awful »

Room nice. TV didnt work - we asked for it to be fixed but the chap that came didnt seem to know what to do. Braksfat was very poor. Nothing fresh. Stale bread. Staff tring to take food away before the 10.30 deadline.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ian keith l., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager

G. K. Business - 16/06/2019 AccorHotels review
« ok only »

...power outage on Monday 10th June for 6h or so. I understand that this was a local powerplant problem and the whole district was affected. However, i'm sure this happens frequently, and from an international hotel brand i can expect that you have a backup generator (that is working!!!) to "at least" generate enough power to keep the lifts running. When the last lift failed we walked down 14 floors like during a firedrill... Next time i might as well stay in a local hotel, cheaper and no expectations to have power in my room all the time, i will then not get disappointed at least. GK

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. G., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager Novotel UB

Henry K. Business - 16/06/2019 AccorHotels review
« Solo business traveller »

Overall stay was nice, however 1st night and 2nd, encounter aircon issue. Especially 2nd night. While almost 4 hours have been spendt by the engineer trying to fix the aircon. However, issue have been resolved after changing room. The issue could have been dealt with much efficiently by just changing my room while the try to figure out what went wrong with the aircon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear boonhui k., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and if you would visit our hotel we will better serve better in the near future. Sincerely, Daisy.G Manager Novotel UB

Ang K. S. Business - 08/06/2019 AccorHotels review
« Ok good »

Clean room, courteous staffs. However the breakfast spread is below expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ang Koon s., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager

Marc L. S. Business - 01/06/2019 AccorHotels review
« Lot of toom for improvement !!.. »

New hotel facilities and gentle staff but inefficient and unsuccessful at 1/ Fixing wifi in my room 1607 (wifi unstable); no computer internet connectivity w my company for 3 days !! Had to do do a lot of catch-up work.. Also wifi very unstable inside the hotel (whatsapp, skype,etc..) 2/ Fixing my aircon; room still heating when 25 degrees outside; poor sleep/bad headache every morning 3/ Fixing electric sparks inside the room when switching electrical appliance; outside the room (elevators in and out) 4/ Arranging airport taxi transfer for my return flight; had to wait > 30min to get a taxi; almost missed my flight; unnecessary stress and risky driving to airport to catch the plane 5/ Arranging to speak to Hotel manager (no GM, no one in charge apparently; weird) 6/ Arranging for discount or compensation despite my complaints and reported dissatisfaction to the front desk

Solo travel - 27/05/2019 TripAdvisor review
« Great hotel and good location »

Nice experience in Mongolia Capital. This modern hotel is close to down town and all services you will need. I got a very nice room with a great view. Service is very efficient and friendly. Truly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 400eddie, I would like to take this opportunity to thank you for your time to give us your feedback and do look forward to the opportunity to welcome you back to our hotel in the near future. Sincerely Yours, Daisy.G Manager Novotel Ulaanbaatar

W. C. Business - 04/05/2019 AccorHotels review
« Good location »

Average in general speaking

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. w., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Steve T. Solo - 26/04/2019 AccorHotels review
« A new hotel in the city centre »

A new hotel in a great location just 5 to 10 minutes walk to the main square and next door to a small shopping centre and supermarket. There are also some local restaurants across the road. Being so new the rooms are very clean and modern but also spacious and comfortable with every amenity expected of a Novotel. All have good views over the city and surrounding hills. Big walk-in shower and modern bathroom with lovely new fluffy towels. With friendly and helpful staff (who speak some English), the hotel also has great facilities - free wifi works well, sparkling new indoor pool and sauna, fully equipped modern gym with all-new equipment, good and reasonably priced buffet dinner and breakfast, and a couple of bars to choose from (wine lounge and beer house). Room rates are very competitive and I would highly recommend as a great place to stay in Ulaanbaatar.

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