Hotel - Grand Mercure Guangzhou Zhujiang New Town
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Guangzhou Zhujiang New Town

5.0/5 66 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AIA1.5 km / 0.93 mi CHINA MOBILE0.1 km / 0.06 mi EY0.5 km / 0.31 mi PWC0.5 km / 0.31 mi
CG OF UNITED STATES1.5 km / 0.93 mi CISCO1 km / 0.62 mi NETEASY0.5 km / 0.31 mi

Congress centre

PAZHOU EXHIBITION7 km / 4.35 mi

Exhibition and convention centre

PAZHOU EXHIBITION7 km / 4.35 mi

Exhibition centre

PAZHOU EXHIBITION7 km / 4.35 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRAND BALLROOM 230 m2 3 m 180 0 0 120 180
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 233 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 AccorHotels Rating 190 reviews

Our guest reviews for
Grand Mercure Guangzhou Zhujiang New Town

100% genuine reviews from our guests

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tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 66 reviews
James F. Solo - 12/11/2019 Confirmed reviews AccorHotels
« Great »

Nice Stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHENYU F., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 09/11/2019 TripAdvisor review
« Good location, new hotel »

The hotel lobby is on the 5th floor and the rooms on the 6th to 10th floor. There is a lounge with 24h soft drinks included for all guests and beer/wine in the late afternoon/evening. The design of the room is modern but there was some misconception in my room especially in the bathroom area (doors opening in the wrong direction making the access difficult and water outside the shower area dropping with the door). In the hotel corridor, there are carpets which doesn't ease the transport of your luggage. Breakfast was OK.

A. S. Business - 05/11/2019 Confirmed reviews AccorHotels
« Great hotel. »

Excellent rooms. Good location. Excellent shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. A., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Xiaoyu L. Solo - 02/11/2019 Confirmed reviews AccorHotels
« Pretty Good »

Very good location, close to Huacheng Square. Have a good memory in Grand Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear XIAOYU L., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wendy T. Business - 01/11/2019 Confirmed reviews AccorHotels
« good hardware, so-so service »

good hardware, so-so service, no concierge service, no luggage rack!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you for taking the time to tell us about your experience at the Grand Mercure Guangzhou Zhujiang New Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

C. Business - 31/10/2019 Confirmed reviews AccorHotels
« Great Location »

In the same building there was: a German beer bar, cafe, craft beer bar...... bank across the road, great walking locations...... APM ‘subway’ line...

Summerdh Couples - 30/10/2019 Confirmed reviews AccorHotels
« Hotel is very comfortable and at great location. »

Hotel room is large, new and clean. Wood floor is a plus. Lounge with complimentary coffee/tea/juices, hot finger food and desserts, beer and wines. Close to subway and a huge food court nearby.

Business - 28/10/2019 TripAdvisor review
« New hotel but needs better maintenance. »

The hotel is very nice & in a good location, the open bar near reception is a great idea. Free parking was a plus too as Guangzhou can be expensive. The room was very large with a separate hall area with dressing area which 2 doors led off to the toilet & the shower. The toilet was the type you get that originated in Japan……heated seat, water washing & drying! It had a complimentary mini bar which had a small selection of water, soft drinks & beer. I paid for breakfast having had many in accor hotels but this breakfast was a disappointment for me, I would save your money and visit a café/restaurant nearby or even Starbucks…. The hotel is new so it seems to have its teething troubles, my room master power switch did not work. I did inform the front desk before i headed out to dinner and they said i needed another key & would get it double checked. After returning late in the evening the power still did not work so i went to the front desk again & someone came to my room to help & said maintenance could come and fix it now but it was very late & i wanted to sleep. On checkout i mentioned my problems again so hopefully the room could be fixed for the next guest. I did also think there would be some offer of compensation for the inconvenience (maybe refund of the breakfast) but it was just an apology which i don't think really was sufficient based on the price of the stay & my platinum status with accor. The hotel staff were friendly and helpful but there didn't seem to be any appreciation of the fact that having no lighting working in your room was a major issue.

Riad A. Business - 22/10/2019 Confirmed reviews AccorHotels
« Best sleep I ever had in a hotel »

Extremely comfortable bed and linens. Beautiful decorations and color in the room and throughout the hotel areas. Great staff. Decent sports equipment. Good food. Great lounge-Bar area with good food and beverage offering free. great location. TV does not have english channels.

Very C. A. N. S. Business - 20/10/2019 Confirmed reviews AccorHotels
« very good »

The hotels location was great, the facilities were great, they had complimentary bar and minibar in the room was complimentary as well))) enjoyed my stay

A. K. Business - 15/10/2019 Confirmed reviews AccorHotels
« My Oct Trip »

Spent 3 nights in this hotel again for my Oct trip to Guangzhou. Service at the reception was good when I checkes in mid night. I was a bit hungry and took some porridge in the lounge before I go to bed. It is always feel comfy as I like the mattress quality and pillow. The room were clean and my room was upgraded to a room with a washing machine and big freez for home use. Design is almost the same but layout is different. I always enjoy myself with plenty of fruits in the lounge and a glass of red wine during evening time before I go to shower. There are all free for room guest. Certainly I will be back again for my next trip to Guangzhou.

Honggo A. Business - 05/10/2019 Confirmed reviews AccorHotels
« Grand mercure Guangzhou very amazing »

Unforgetable moment while we stay at Grand mercureGuangzhou

Ziyan Solo - 03/10/2019 Confirmed reviews AccorHotels
« Nice »

The room is clean. Stuffs are friendly.

N. Business - 02/10/2019 Confirmed reviews AccorHotels
« Magnifique! »

Wonderful service, beautiful rooms, excellent food. Would stay here again in a heartbeat. Our oasis while traveling for business. Very relaxing and spent my off time lounging around enjoying the hotel. Delicious breakfasts, very lovely staff. Thank you to Jungl, the lady in charge of dining staff, Rainn, and other helpful hotel staff that made our stay that much more pleasant.

Tianny G. Business - 21/09/2019 Confirmed reviews AccorHotels
« Superb »

Hotel is very new. Good facilities and free flow drinks from fridge and lounge. But suggest hotel to allow 快递小哥 to enter the hotel and wait at level one of the lobby for hotel guests to pick up our 外卖.

Ivan Couples - 08/09/2019 Confirmed reviews AccorHotels
« Mr »

It was generally very pleasant, the design of the hotel and the hotel room was very nice. However it was slight inconvenient to get to the hotel room as I had to switch elevators on the 5th floor. Another thing is that the rubber water proof sealing at the shower room came off which made it impossible to close the shower door fully, this was rather surprising when I saw it as this is a very new hotel. On the good side the service from the hotel staff was amazing, I was always treated nicely with a warm welcome.

Lt Business - 02/09/2019 Confirmed reviews AccorHotels
« Awesome »

Nice environment and excellent location

Jiajia Business - 17/08/2019 Confirmed reviews AccorHotels
« Good experience »

Everything is good. Just didn’t finished the fix at the hotel. I understand this hotel is new.

Michael L. Couples - 12/08/2019 Confirmed reviews AccorHotels
« Everything is hood but there are still something that is able to be improved »

As I stated in google review, hardware is pretty good as we all know that it was just opened in May this year, facilities are being maitained very well, room size is fair big enough according to its pricing (I have tried two types of rooms which are executive room and gerneral king size). I love the mini bar at leverl 5, which enables me to enjoy the snacks and drinks all the time. I have to say some issues that i believe they can be improved. First, I hope the staff can enable the lobby more organised and keep the order more better. secondly, I was supposed to get some benefits from my Accor Plus membership as I was told that I can enjoy the fast check–in and check–out services, which I also saw the membership special service counter. Please keep the visitors away from the hotel guest areas, I think more and more people is coming for just taking photos instead of enjoying the services. Keep everything in good orders in order to ensure the guests' living experiences. Finally, staff is professional and welcomed, environment is great except the annoying visitors matters. keep doing well in the future. I like this hotel generally.

William Business - 12/08/2019 Confirmed reviews AccorHotels
« New but rooms for improvement »

We have a smooth checking in , but staffs is unfamiliar with le club membership benefits. Eg upgrades of rooms , benefit for restaurants dining. But I can understand as you are newly open. Many people were taking photos in the hotels but we are ok . Free drinks and food is a great addition features for the guests. But I have to say not all the guests are aware. The rooms cleaning are not perfect, as our 2 x bottles of water are not refilled the next day. We also noticed there is a empty can drink in the refrigerator !!! But as I say it is newly open n rooms of improvement. We notice some guests still smoke in the lobby or rooms , so more notice has to inform the guests in advance. We have stayed on 14-15 July , we just got ur survey this 2 weeks abit too late.

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