Hotel - Swissôtel Al Ghurair
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Ghurair

4.6/5 2,227 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Relaxing Massage for 2 (Paying)
    • Sauna
  • Babysitting on request
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)

Catering

  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

Choose from our wide selection of options for your conference and seminar requirements.

Swissôtel Al Ghurair Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MURJAN 5 53 m2 4 m 0 0 14 0 0
MURJAN 6 53 m2 0 m 0 0 14 0 0
MURJAN 4 86 m2 4 m 50 18 23 45 50
MURJAN 3 90 m2 4 m 60 25 23 40 50
MURJAN 2 92 m2 4 m 60 25 23 40 60
MURJAN 1 105 m2 0 m 60 25 23 40 60
AL KHOR BALLROOM A 164 m2 6 m 150 40 35 60 100
AL KHOR BALLROOM B 164 m2 6 m 150 40 35 60 100
    • Videoconferencing
    • Indoor and Outdoor facilities
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 428 rooms
  • 311 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 120 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 AccorHotels Rating 2,227 reviews

Our guest reviews for
Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more
Roy L. Solo - 11/10/2019 AccorHotels review
« Disappointing »

Room was noisy could clearly hear family next door talking, children playing and baby crying half the night. Long time to get warm water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy l., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Amirhossein Families - 11/10/2019 AccorHotels review
« Not good as expected »

It was good, but at first there wasn’t enough slippers and toothpaste. We had to call service each time to bring it. The staff was kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seyednaser N., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Matt M. Solo - 10/10/2019 AccorHotels review
« I enjoyed the experience very much! »

I felt at home and cared for. Staff was friendly and helpful. Location above the mall was also great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew David M., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Denny S. K. Families - 09/10/2019 AccorHotels review
« Pleasant stay at very nice location »

Large room with high standard of cleanliness supported by warm staffs which makes great value for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denny Supriadi K., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Ismail O. Couples - 09/10/2019 AccorHotels review
« Mr Ismail O. »

Excellent Hotel Hats off to Porter from Pakistan, name starting with M (apologies his name slips my mind). Checked in and Mr. Husnain did advise he will enroll me on Accor frequent guest program and i will receive a mail. however nothing has transpired

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ismail O.,, Thank you for sharing your feedback. We are glad to have received your positive comments. Thank you for recognizing one of our colleagues, Mehran in the Concierge. Rest assured that we will inform him of your message who will be happy to receive the same. We have noted your comment regarding your enrollment for our LeClub AccorHotels Loyalty Programme. Allow us to check on this for the status and you will be advised accordingly. We look forward to welcoming you back soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Lolita B. Couples - 09/10/2019 AccorHotels review
« Logistic supervisor »

It’s a great staying and I would recommend this to my friends

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lolita Albito b., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Deldar Friends - 08/10/2019 AccorHotels review
« Excellent Property »

It is always a good experience with Accor properties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deldar Sayed H., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Reza Couples - 08/10/2019 AccorHotels review

The room was very smelly.smell of smoking. My wife was unable to rest up in the room because of the smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reza L., Thank you for sharing your feedback. We have noted your concerns about the smoke smell in the room. Please accept our sincere apologies. Allow us to check on this particular room for needed action. We hope to seeing you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Judith A. Business - 08/10/2019 AccorHotels review
« Beautiful »

The food was good, House keeping was properly done. The lady needs a recommendation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith Eyamba A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Dq Friends - 08/10/2019 AccorHotels review
« MORE-THAN-EXPECTED EXPERIENCE! »

I am extremely happy with the service and assistance from check-in to check-out! Damien facilitated a smooth and convenient check-in experience, the staff guided me to my room and made sure I am attended well in all my requests, the breakfast is superb! And the check-out has been smooth and complimenting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dexter Gomez Q., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Damien. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Naseera Families - 08/10/2019 AccorHotels review
« good service. Friendly staff »

Enjoyed my stay. Clean luxurious rooms. Friendly and accommodating staff. Was a little disappointed in the service provided at the breakfast dining hall as the waiters always forgot to bring my ordered cappuccino especially when it was very busy. I needed to order it myself at the counter. The breakfast buffet however was delicious!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naseera A., Thank you for sharing your feedback. We are glad to have received your positive comments. We have noted your concern regarding the breakfast dining service. Rest assured that we will check on this for needed action. Please accept our sincere apologies for the inconvenience caused. We hope to seeing you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Anonymous Friends - 08/10/2019 AccorHotels review

A man repairing the MINI BAR when we entering the room. The fridge went wrong. Only one slipper in a KING BED room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hongliang S.,, Thank you for sharing your feedback. We have noted your concerns: when the colleague entered the room to repair the mini bar. Allow us to check on this what went wrong. Rest assured that we will apply proper measures should in case required. Thank you for bringing the matter to our attention. We look forward to welcoming you back again soon. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Mohamed W. A. Families - 06/10/2019 AccorHotels review
« The experience was fantastic »

The stay at the hotel was perfect, from arrival, the staff were friendly and ensured our request and check was done efficiently. The rooms spacious and beautiful and breakfast was really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed Waseem A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

A A. Solo - 05/10/2019 AccorHotels review
« Thank you brother Hasanain »

Saw his name on booking.com and came to this hotel but at arrival time Hasanain was at reception.Found him very professional even better than the comments on booking.com.Thank you for treating me in a special way and for all the arrangements.Thank you my brother Hasanain

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. M F A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Hussnain. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Dera Solo - 04/10/2019 AccorHotels review
« Exceptional »

It was amazing and you have an exceptional team of staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chidera Sandrine U., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Jairaj S. Families - 03/10/2019 AccorHotels review
« Blown away!!! »

From the time we arrived at your venue we were treated sublimely. All our requirements were exceeded. We couldn't fault your establishment for anything. We were wowed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jairaj Jay S., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Yasmine M. S. Families - 03/10/2019 AccorHotels review
« Good »

The hotel is good but the worst thing is the room service not that clean and always looking for tips (money) to do their work . 2nd bad thing that they change the lock of doors while our time staying and we are about to leave the second day and they didn’t wait through.. the room service so slow as my safe locked up and I was so hurry to open it and they sent someone after al long term . The water in the bathroom very very weak ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdy s. Mahmoud M., Thank you for sharing your candid feedback. We are really sad learning about the issues you have faced that made your stay not great, however, we felt thankful as well that you have brought this to our attention. Rest assured that we have noted all your concerns related to room cleaning, response to guest requests and water leak. Allow us to check on all these issues with concerned departments and have all actions in place properly. We really hope that you will give us another opportunity to be of service to you again. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

N. G. T. Solo - 03/10/2019 AccorHotels review
« Cozy »

I am a regular customer. I enjoy the rooms: large tub, especially; separate (walk-in) shower. I also enjoy the customer service; breakfast; the sitting lounges; VIP Lounge, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole Golden T., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Anonymous Couples - 01/10/2019 AccorHotels review
« Great stay, thank you! »

Hotel staff were very friendly, very helpful and the hotel was great, very clean and rooms well maintained. Umair on security was particularly friendly and always greeted us with a huge smile. The only negative is that the trip we purchased via the tour desk was poorly executed. The lady who gave us our receipt gave no instructions which led to us almost missing an expensive boat cruise. I would not recommend her services to other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl C., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Umair. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. On the other hand, we have noted your comment regarding the tour desk. Rest assured that we will bring the message to the concerned for their information and needed action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

D M. Solo - 30/09/2019 AccorHotels review
« Thanks Hussain »

Excellent service by Hussain at reception.I had a great time there,planning to come next month again.Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. D., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Hussnain. I am sure that this feedback will serve as an encouragement to him and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Arel General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates