Hotel - Swissôtel Al Ghurair
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Ghurair

4.6/5 2,058 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Relaxing Massage for 2 (Paying)
    • Sauna
  • Babysitting on request
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)

Catering

  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Choose from our wide selection of options for your conference and seminar requirements.

Swissôtel Al Ghurair Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MURJAN 5 53 m2 4 m 0 0 14 0 0
MURJAN 6 53 m2 0 m 0 0 14 0 0
MURJAN 4 86 m2 4 m 50 18 23 45 50
MURJAN 3 90 m2 4 m 60 25 23 40 50
MURJAN 2 92 m2 4 m 60 25 23 40 60
MURJAN 1 105 m2 0 m 60 25 23 40 60
AL KHOR BALLROOM A 164 m2 6 m 150 40 35 60 100
AL KHOR BALLROOM B 164 m2 6 m 150 40 35 60 100
    • Videoconferencing
    • Indoor and Outdoor facilities
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 428 rooms
  • 311 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 120 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.6/5 AccorHotels Rating 2,058 reviews

Our guest reviews for
Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more
Nasser A. Couples - 15/08/2019 AccorHotels review
« Very good service »

I requested for the honeymoon setup in my reservation which was not done when we went to the room but later guest relations realised their mistake and upgraded us in to suite. By this gesture,they managed to change our mind.Thank you But I want to say a big thank you to an amazing person who took care of this whole issue and of my room.A man from London (Hasnain).He did our check in which was very smooth. Very helpful,humbled and professional personailty.I must say that he is a real star in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nezar Anwar Mah A., Thank you for choosing to stay in our hotel. Please accept our sincere apologies for not meeting your expectations. We are very grateful of your understanding. Rest assured that action will be put in place to ensure not to repeat similar situation. We appreciate your recognition towards the wonderful service you received from our colleague, Hussnain. We will pass on your message to him who will be happy for sure to receiving the same. We truly hope that you will comeback and stay with us again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Peter Couples - 15/08/2019 AccorHotels review
« A Disappointing Stay »

1. Booked a special which included breakfast, when we arrived we were told that our room rate did not include breakfast and when we disagreed, we were required to supply the evidence of this. In my view, the hotel clerk of an alleged 5-star hotel should have followed this up with Accor as to why the information was not included in the booking information. Any customer who has booked the special with the Accor website will be having to provide this information, a major inconvenience. 2. The restaurant wait staff were very inattentive. After being seated for dinner, it took more than twenty minutes for a drink menu to be provided. I had to serve myself and my wife coffee at breakfast because we had a flight to catch and could not wait for the wait staff to finally arrive with the coffee. 3. We were completely unaware that the hotel was "dry" until the point that we asked for a wine list. I have no problem with the hotel being dry. The problem that I have is that neither the Accor website nor Google provide this essential information, it is almost like the hotel doesn't want to make potential guests aware because it will loose them guests. This is very deceptive. 4. Despite having our room available for cleaning on a number of occasions, we did not have our room cleaned. We finally requested at reception that our room be cleaned while we were at dinner. On our return, there was only one towel left (there were two towels removed). In addition, the coffee pods were not replaced during the clean. 5. The room contained only two coffee pods, one of which was decaffeinated. For a "5-star" hotel, this does not seem particularly generous. I have stayed in "4-star" hotels which have provided a much wide variety of coffee pods. 6. We were happy with the room, it was a good size and the bathroom was very generous. The gym was well equipped and clean. We did not swim in the pool but the pool and spa was well presented. 7. On our travel to Europe (this stay was our return from Europe), we stayed at the Pullman Dubai Creek. Our experience there was definitely a 5-star hotel experience. The staff were friendly and attentive and the manager proactively addressed an error I had made during the booking and credited the amount in error. We spent more than the credited amount at the Pullman. We left feeling that we were special and valued guests. The management at the Swissotel could learn a lot from the management at the Pullman! I will certainly be booking the Pullman again for our stop-overs in Dubai. I would not recommend the Swissotel. I have stayed at Swissotel in Sydney and it was a very pleasant stay and I would recommend it, I have no complaints with the Swissotel brand.

Safah D. Families - 15/08/2019 AccorHotels review
« Superb - spacious room and remarkable customer service. »

The room was incredibly spacious and had all the amenities one could ask for. It was clean and towels were replaced everyday. There was a lot of towels to use and the customer service truly was exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Safah Shadab D., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Omar A. Q. Business - 15/08/2019 AccorHotels review
« Swiss hotel in Dubai have many advantages ,the most important the location »

Amazing service, quality rooms, great breakfast, wonderful" "Service with a smile!"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar Al Q., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Nasim Business - 15/08/2019 AccorHotels review
« Memorable »

Great welcoming from the hotel staffs. I feel at home in my room, especially bathtub, It was accessible to two metro stations , which was helpful for me. I also enjoyed my time in gym and spa. I had expected much bigger swimming pool before my trip , but it wasn’t!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nasim R., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Magdi F. Couples - 14/08/2019 AccorHotels review
« Stopover in Dubai »

Good location. Very quiet rooms. Big rooms. Staff are very helpful with big smile Checkin and checkout was very smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdi F., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Osama G. E. Business - 14/08/2019 AccorHotels review
« Great stay »

As usual every thing was good and at my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Osama E., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Ali S. Families - 13/08/2019 AccorHotels review

It was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Eleonora Families - 13/08/2019 AccorHotels review
« FRAME YOUR HAPPINESS »

I have been many times in this fantastic hotel, from february 2014 as newly open, up to now, but this was the first time in summer. I wanted to feel the summer heat and to celebrate my daughter Alexanras birthday. She got in the room a lovely cake and singing and photo in the frame. As a poet I would say: Dubai Frame/ carry this picture with You/ frame Your happiness Eleonora L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eleonora L., Thank you for staying with us again. We are grateful of your trust and loyalty. We are glad that you had a wonderful stay with the birthday celebration of your lovely daughter Alexandra. We very much look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Nazia Families - 12/08/2019 AccorHotels review
« Home from home »

Regular since the hotel was built and owned by Rotana and then Move over to new brand. Several staff always welcoming and recognise from prior visits. Room always clean and tidy. Pleasant staff across the property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nazia A., Thank you for staying with us again. We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are grateful of your trust and loyalty. We would love to see you soon again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Nedunchelian N. Business - 12/08/2019 AccorHotels review
« wonderful experience »

start from day one, front desk staff are quick and more friendly. Room was kept neat and clean. lobby, lift and corridor are clean. during my three days stay, I had a wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nedunchelian N., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

M P. Families - 12/08/2019 AccorHotels review

Other than checkin, it was a very pleasant stay. Mr Anas and Mr Dinusha were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maad Shabbirbhai P., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Anas and Dinusha. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Shaikha O. Solo - 10/08/2019 AccorHotels review
« Excellent hotel .. »

Comfortable hotel the staff are very cooperative friendly Food are fantastic it’s from the very best hotels in Dubai . It’s my favorite really .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaikha Sultan Khalifa A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Miamiman2019 Business - 08/08/2019 AccorHotels review
« Nice Hotel with excellent amenities »

I always come back to this hotel as it's service is impeccable and rooms are huge compared to other brands in Dubai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shafiqali K., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Bealone Families - 08/08/2019 AccorHotels review
« amazing »

lovely stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Yang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

O. Couples - 07/08/2019 AccorHotels review
« Expectional »

Upon my arrival it was a bit awkward as no one really greeted us before ending to the main lobby. It was also crowded in the reception as there’s a queue, after my turn I proceeded to a receptionist to check me in, but to my surprise there’s no greeting or this friendly smile we often get in the hotel, he then told me to sit over there as he’s busy with other guest and leave me unattended. I went solemnly to a sofa in the lobby and sat down. Later on I went to another reception who’s free, his name is Hussnein he was so great, friendly , humble and really take good care of me and my wife, he was a star and he really made me forget the bad experience I encounter earlier. My room was so nice with a great honeymooners setup, obviously that’s the work of Alyssa the guest relation Manager as she stick to her promises during our email communication, also kudos to Kharen at the cafe and Temmy the lobby hostess. Surely I will come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamiu O., Thank you for your feedback. We are very sorry for the first impression shown to you upon your arrival in the hotel. We are grateful of your understanding. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Hussnain, Alyssa, Karen and Temmy. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Ramon H. A. Couples - 07/08/2019 AccorHotels review
« amazing »

it was good. the room are so wonderful and the front desk are very polite and accomodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramon Hangelo A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

A. A. Families - 05/08/2019 AccorHotels review
« Mr »

It’s so lovely hotel i will come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. Alhaji a., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

M. Families - 05/08/2019 AccorHotels review
« Great Hotel With Great Location »

it was a great stay and the staff was polite and great all of them. i didnt like the Breakefast timings as it should be from 7 till 12 atleast

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Majed Ali M., Thank you for sharing your feedback. We are glad to know that you had a great stay and that you have found all our colleagues professional and welcoming. We have noted your comment regarding breakfast timing. Rest assured that we will check on this and reevaluate. Thank you for sharing this to our attention. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Jans Families - 05/08/2019 AccorHotels review
« Excellent for a short shopathon vacation »

Good location, spacious room, clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jancy Mannanthara A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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