Hotel - Rixos President Astana
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Rixos President Astana Hotel

4.5/5 433 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • INT ASTANA AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Other sports activities
    • Bicycles rental
    • Football (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AILAND FAMILY CENTR2.7 km / 1.68 mi JEBEL ALI ZONE15 km / 9.32 mi KAZMEDIA CENTER0.55 km / 0.34 mi SAMRUK KAZYNA FUND0.9 km / 0.56 mi
HOUSE OF MINISTRIES1.8 km / 1.12 mi KAZAKH TEMIR ZHOLY0.7 km / 0.43 mi KORME EXPO CENTER1 km / 0.62 mi

Your meetings and events

Rixos President Astana Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AZHAR 58 m2 3 m 40 20 0 30 30
BOARDROOM 64 m2 4 m 0 0 0 0 15
ORDA 98 m2 3 m 70 40 0 40 40
D HALL 147 m2 4 m 90 40 15 50 80
SHANYRAK 160 m2 8 m 175 50 0 100 60
ZHERUYIK 494 m2 8 m 500 80 0 200 270
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 184 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 766 reviews

Our guest reviews for
Rixos President Astana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 433 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mahmood A. R. Business - 13/06/2019 AccorHotels certified review
« Mr »

I enjoyed very much my stay at Rixos President Astana. The employees were very friendly and helpful.The room was excellent so was hotel food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mahmood Mohamed Murad Al R., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team

Anonymous Business - 13/06/2019 AccorHotels certified review
« wonserful »

nice..room is clean breakfast is great personsl are hrlpful.but international calls are not always working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Aida T., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We will keep developing our services and products, and we look forward to welcoming you back in the near future. Sincerely, Guest Relations Team

George Business - 05/06/2019 AccorHotels certified review
« Excellent »

I enjoyed the spa. Breakfast is superb and the view to the Diplomatic Area like a grand painting! The AC did not work?! in both rooms I stayed. Not much of a problem in May.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Grigorios M., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Suganthy J. Business - 02/06/2019 AccorHotels certified review
« Excellent ! »

Nice & Good place to stay. very comfort room and facilities! nice food, but for a 5 star hotel verities not enough , need more food at buffet , very clean and neat, friendly staff, specially room service is good. Overall good, can recommend !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mallika Irene Suganthy J., We are so thankful for you taking the time to provide your valuable feedback. We are delighted to note that you had a lovely overall stay with us and our highlighted facilities and services met your expectations entirely. We are all grateful to read such wonderful comments, it was our absolute pleasure to be able to welcome you as our guest and we look forward to welcoming you back with our undivided attention. Also please kindly be informed that we checked again our “Lost & Found” department and asked the employee from “Housekeeping” department who cleaned your room 3021, but unfortunately we have to inform you that we didn’t find anything. Sincerely, Guest Relations Team

Buenavista Business - 02/06/2019 AccorHotels certified review
« Good location and luxury accommodation »

The hotels is located at central Nursultan and hotel accommodation is luxury. Hotel staff is friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yuji N., Many thanks for writing this great review about your recent stay at Rixos President Hotel Astana. We are pleased to read that you enjoyed staying in our beautiful and centrally-located Hotel in the heart of Astana, surrounded by nice restaurants, shops and theatres, with easy access to Bayterek Tower and Khan Shatyr, and so many other tourist places. It has been an absolute pleasure to read your fantastic review and we hope to have the opportunity to welcome you back to us in the not too distant future. Sincerely, Guest Relations Team

Y. C. Business - 01/06/2019 AccorHotels certified review
« No smoking bar preferred »

Too much smoky bar. No smoking bar preferred or non-smoking seats need to be available. Thanks & regards,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chi Yeung Y., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Please accept our sincere apologize for any inconveniences that may have caused you during our hospitality. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. Should business or pleasure bring you back to Astana we trust the Rixos President Hotel Astana will be your first choice and we’ll have the pleasure of personalizing your stay even more next time. Sincerely, Guest Relations Team

Vasily Business - 31/05/2019 AccorHotels certified review
« Good enough. »

Week Wi-Fi signal, it was too hard to work in the Room (3002).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vasiliy T., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. We do apologize for all the inconveniences you have faced during your stay. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Gülçin Ş. Business - 27/05/2019 AccorHotels certified review
« everything was perfect. »

The atmosphere of hotel was very spacious and its design was very stylish. Thank you for the attitude and helpfulness of the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Gulcin S., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. We are delighted to learn that you thoroughly enjoyed your stay and we do hope that you will allow us another opportunity of playing host to you again in the coming months ahead. Sincerely, Guest Relations Team

Anonymous Business - 25/05/2019 AccorHotels certified review

Very good service. High quality and well maintained rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alain D., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team

Saeed A. Business - 24/05/2019 AccorHotels certified review
« Fantastic »

Liked the food Bar Rooms clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Saeed Ali Aljneibi S., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team

Ciamh Business - 23/05/2019 AccorHotels certified review
« Staff were amazing and the real showstopper of the establishment »

Very pleasant stay made even more enjoyable by the very attentive and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ciamh M., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team

Ward L. Business - 22/05/2019 AccorHotels certified review
« Ward L. »

Very friendly staff and great facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edward John L., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team

Singapore Business - 20/05/2019 AccorHotels certified review
« Warm and friendly »

I was greeted warmly each time I passed by the entrance and by all the staff working there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hsien Lin Belinda Y., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. We are delighted to learn that you thoroughly enjoyed your stay and we do hope that you will allow us another opportunity of playing host to you again in the coming months ahead. Sincerely, Guest Relations Team

Vibin C. Families - 15/05/2019 AccorHotels certified review
« Disappointed »

We had a chance to chose between Ritz and rixos Astana... but my wife chose to stay with rixos just because of we had a wonderful experience in my previous stay, henceforth we decided to take kids For an over night stay. But during the time of reservations, the agent neglected to inform the fact your pool was under maintenance, there was not show of empathy, during the time of check in... I have personally enjoyed the stay with rixos Skyment and brovai. The service was very poor, there is quality of human connection felt anymore... very poor service quality... I’m utterly disappointed..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vibin C. Arumugam, Thank you for choosing Rixos President Hotel Astana. We would like to offer our sincere apologies for this negative experience and we appreciate you giving us the opportunity to look further into your feedback. We were dismayed to read that you were not entirely satisfied with your experience. We are sorry that the hotel did not meet your expectations and that your experience does not reflect the Rixos standards of which we are usually so proud. We continue to work with our associates in improving quality. Please rest assured that your comments have already been shared with the management in an effort to always improve our service. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Alexis L. Solo - 05/05/2019 AccorHotels certified review
« Pleasantly Surprised »

Everyone was welcoming, very polished and friendly. Rixos is a new brand for me, I will be returning to these hotels God willing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexis L., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. We are delighted to learn that you thoroughly enjoyed your stay and we do hope that you will allow us another opportunity of playing host to you again in the coming months ahead. Sincerely, Guest Relations Team

Irina G. Business - 27/04/2019 AccorHotels certified review
« Goed »

The hotel nice, but the still a lot to learn. It is very warm in the hotel. Airco does not cool, only warming. Last year I had a room where I could open the window, so this year I asked with window that does opens. But when you open it it doesn't stay open, it closes automatically. So I had to put things in between to keep my room fresh and cool. Internet was very bad, so I got some extra modem last day. The lamp in the bathroom was always going on and off. The breakfast is very beautiful, nice bar, but everyone is smoking their that's really not nice, I smell so bad after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Irina G., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Anonymous Business - 25/04/2019 AccorHotels certified review
« felt luxurous. was very satisfied »

Almost everysthing was perfect, except some details in my room. the showerhead was broken and the towel holder fell off as soon as i touched it. everything was smooth and cozy except those little things.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Beka G., Thank you for sharing your comments with us regarding your recent stay at Rixos President Hotel Astana. We do value feedback from our customers as it is the only way we can truly improve our offering. Although we were pleased to learn that you enjoyed elements of your stay, we were extremely sorry to learn that your experience did not completely meet your expectations. It is obvious that there are issues that need to be urgently addressed. We do hope you will return to Rixos President Hotel Astana in the future, in order that we can have another opportunity to deliver to you a truly memorable Rixos experience. Sincerely, Guest Relations Team

Anonymous Business - 24/04/2019 AccorHotels certified review
« Satisfied »

Nice experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David Petrus P D., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive your valuable feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team

D. M. Business - 24/04/2019 AccorHotels certified review
« EXTREMELY UNHAPPY »

Hello - Good Day first day i reach the Hotel at 3:35 coming from Rixos Almaty , in my request was king size bed , high floor , no smoking room :) - the hotel assign for me one Room in the 3rd floor with strong smell of food , i think there is a restaurant or the kitchen downstairs - i asked to change me to another room - they given me another room in the 4th floor which was ok but very cold , the bell boy told me they will open the Heater because the room was not assigned to guest and not ready . i left the hotel for some meetings and business dinner when i came back at 11:30 pm the room was refrigerator , i called the reception and they inform that they will communicate with the technician i was waiting till midnight and 15 mn nothing happened i called them again they told me maybe there is problem in the system wee will bring a heater to your room . i called booking.com to cancel the next three days and change to another hotel and i went to bed because the next day i haven back to back business meetings . at 2 am when i slept and i was extremely tired after flight from Almaty , work , meetings . i received a call from the night duty Manager :( ......... for what . to tell me that i can't leave the hotel and they will refund to me and if i want they can only upgrade me to another bigger room :) :) :) waaaaw this is a 5 stars , this is the new style of hospitality . the next day i woke up for an e-mail from Booking to inform me that the hotel refuse to refund . they will not refund because i trust them and i give my credit car number even my transfer from the airport to the hotel was deducted before i reach Astana ( nur sultan ) . i called the hotel when i was in Almaty airport to ask if they can send me transfer when i hung up the phone i received an sms from my bank that the Rixos Hotel Deducted 120 T transfer + the first night in the hotel ( i did not even took my plane or reach Astana :( ) the next Day i contacted my close friend in the ministry of Kazakhstan foreign affairs he came and talk to someone and solve the problem and i pay my night and my extra and i left the hotel and make X for the Hotel and also for Booking.com . i was for the next 3 days in the wonderful Saint Regis Hotel Thanks and best Regards M. D. Mobile : 00…2

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. D., Thank you for choosing Rixos President Hotel Astana. We would like to offer our sincere apologies for this negative experience and we appreciate you giving us the opportunity to look further into your feedback. We were dismayed to read that you were not entirely satisfied with your experience. We are sorry that the hotel did not meet your expectations and that your experience does not reflect the Rixos standards of which we are usually so proud. We continue to work with our associates in improving quality. Please rest assured that your comments have already been shared with the management in an effort to always improve our service. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Erdem H. Business - 07/04/2019 AccorHotels certified review
« Generally satisfied. »

Tansel is a great guy a with a good team. Olga is also friendly and having good interaction with guests, Also the restaurant chief Yirsin is a good person, Yuliya is also very nice and friendly person from Irish bar( she earns to be promoted to a higher position) , Aisana is also very good waitress. Mehmet from aksam restaurant is also very nice person

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erdem H., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

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