Hotel - Rixos Borovoe
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Rixos Borovoe Hotel

4.5/5 363 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • INT ASTANA AIRPORT
  • Languages spoken at the hotel
    • German
    • English
    • OLD English (do not use)
    • Russian
    • OLD Russian (do not use)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis
    • Indoor tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Beach and water sports
    • Boat excursions
    • Kayaking
    • Pedal boat
    • Private beach
  • Other sports activities
    • Bicycles rental (Paying)
    • Outdoor sports (Paying)
    • Football (Paying)
  • Skiing
    • Snow Skiing (Paying)
    • Cross country skiing (Paying)
    • Ski hire facilities (Paying)
    • Ski rack facilities (Paying)

Catering

  • Breakfast included in the price
  • 5 restaurant(s)
  • 7 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

RG GOLD8 km / 5 mi

Your meetings and events

Rixos Borovoe Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANKARA 42 m2 2 m 0 10 0 0 10
ASTANA 42 m2 2 m 0 10 0 0 10
VIP LALEZAR 42 m2 2 m 0 12 0 0 12
ALMATY 94 m2 3 m 70 30 30 50 50
ISTANBUL 98 m2 3 m 0 25 0 0 16
BAYTEREK 510 m2 6 m 500 120 150 250 350
    • Podium
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Feel the comfort and luxury at four different types of rooms and suites. The rooms with their breathtaking panoramic view, charm with a warm and elegant design as well as convenience.

  • 200 rooms
  • 80 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 363 reviews

Our guest reviews for
Rixos Borovoe

100% genuine reviews from our guests

Find out more
Zhanar A. Families - 15/08/2019 AccorHotels review
« Pleasant »

The facility is very good. The overall service does not satisfy the 5star hotel. It is unprofessional and needs serious training. The overall staying experience is spoiled by unsatisfactory service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations and you liked our facilities. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to eliminate the issues you've mentioned. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Akmaral M. Families - 13/08/2019 AccorHotels review
« Pleasant facilities and food »

Everything was excellent, however check-in didn’t go smooth. When I was making booking with sales department staff more than one week in advance, I requested one of the rooms to be a twin room. It was confirmed. But, when checking in I was told that no such request was allocated, and there is no available twin room. It took me 10-15min to finally solve the issue. Also, we were not informed when booking that one room will have neither lake, no forrest view, but a tent view. The window was 85% covered with a tent from outside summer terrace (room 332). It would be nice to let the guest know in advance about the inconvenience, because there was absolutely no daylight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Dainius P. Families - 05/08/2019 AccorHotels review
« good for fun and family leisure »

good, easy, expensive. Lake is ok. Borovoe is nearby very good for walking and bycycling There was no ECO tours. No real horsriding activities as a brand of the Kazakhstan No climbing tours for experiences children to Okzhetpes There is no minimarket on site for icecream or candies

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Aisulu Friends - 29/07/2019 AccorHotels review
« excellent »

Overall our stay was perfect and we enjoyed each day we spent in Rixos Borovoe. Green beautiful territory and nice stuff of the hotel have embellished our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Fanny F. Couples - 27/07/2019 AccorHotels review
« Resort with activités for at least 2 weeks »

Wonderful resort hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

M. A. Couples - 24/07/2019 AccorHotels review
« Perfectly relaxing »

Wide property on the shore of a clean lake with good entrertainment around, including a small sandy beach which gives a flair of seaside recreation. The breakfast buffet give an excellent choice of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. A. , It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are glad that you liked the comfort of our beach, food and entertainment in our hotel. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager.

Nurlan Families - 15/07/2019 AccorHotels review
« Very pleased and enjoyed our stay »

Truly 5* hotel in natural park. Enjoyed the pool and lake entertainment facilities. Main restaurant's food is really good.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Ck Families - 12/07/2019 AccorHotels review
« Great facility, great food, steep drinks... »

Rooms were clean and comfortable, staff was awesome and buffets for the full board plan were great...but the cost of drinks, while always expected to be a bit more expensive at a 5-star hotel, were over the top.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Berik B. Business - 12/07/2019 AccorHotels review
« Poor customer service »

Poor customer service. It’s far from 5 star hotel with terrible food, expensive drinks of low quality, untrained staff, poor management. Reminds old Soviet type of resorts. The only difference is a new building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berik B., Thank you for taking the time to tell us about your experience at the Rixos Borovoe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Meruyert Friends - 11/07/2019 AccorHotels review
« Miss »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Nurlan Families - 09/07/2019 AccorHotels review

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Jordan Families - 09/07/2019 AccorHotels review

Fantastic experience when we were met by fruits and suits in our rooms. Such kindness from the administration made our stay very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordan, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Timur Families - 01/07/2019 AccorHotels review
« Amazing »

Service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Cf Families - 30/06/2019 AccorHotels review
« Beautiful location, service not up to par »

I am not going to leave a TripAdvisor review but was very disappointed in our stay. I had stayed at this Rixos Borovoe once before last September for work and wanted to take my family. I booked the hotel room and contacted the hotel by email about arranging a car to pick us up from the Ritz Carlton Astana to take us to the hotel. The Rixos called me immediately to confirm, then never emailed me a confirmation. The week before I emailed again and said if I did not receive confirmation by the end of the weekend that I would make alternate travel arrangements. I did not hear back so arranged a separate driver and emailed the Rixos Monday morning to let them know I would not need transportation. I never received a response to that email and am happy to send you the chain. Thursday night (day before our Friday check in) I got a call at the Ritz Carlton (patched through to my room) at 10:30 pm from the Rixos asking me to confirm if I needed transportation for the next day to Borovoe. It woke up my sleeping children (3 and 1 years old). I was shocked that the Rixos would wait until 10:30 pm the night before to see if I had transportation to get 200km north of the city. I said no, and was not very happy. When I checked in there was no apologizing, no addressing it. The staff was cold and wouldn’t talk or look me in the eye. It was thoroughly odd. My family enjoyed the resort but the service was lacking, especially compared to the Astana Ritz Carlton that we had just come from. Kids club was fun for my girls, but they ended up getting a stomach bug from it and throwing up all day on Saturday. In short, I think you need to focus on customer service at this hotel. I live in Kazakhstan and am used to the varying levels of service (Rixos Almaty, Ritz Almaty, Marriott Astana, Hilton Astana, etc). For this class of hotel and price point there is not excuse. Checkout was a pain because they don’t take credit cards for checkin so there is no automatic checkout option. You have to wait in a long line with tons of people and wait while they have someone check your mini bar and call back to the desk. If you are going for international clientele this will continue to be a turnoff. Thanks for your consideration, Christina F.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Гость, позвольте поблагодарить Вас за выбор отеля Rixos Borovoe и за оставленный отзыв. Я очень рад, что Вы оценили экстерьер и рестораны отеля. Очень жаль, что Вам пришлось столкнуться с неудобствами во время проживания. Мы непрерывно совершенствуемся и обязательно предпримем все возможное, чтобы подобное не повторялось. Я надеюсь, у Вас будет возможность убедиться в этом во время Вашего следующего проживания. С нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Togzhan K. Families - 20/06/2019 AccorHotels review
« Excellent »

My stay was comfortable, clean, timely mAnaged, tasty

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Nurgul A. Families - 18/06/2019 AccorHotels review
« thank you! »

high level service, delicious food, comfortable room. thank you for everything that made our weekend great!

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Muradym Families - 12/06/2019 AccorHotels review
« Great place for holiday »

Clean and comfortable room. Excellent meal, wonderful view from windows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muradym, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Timur Families - 11/06/2019 AccorHotels review
« Very pleasant stay »

All was very good in this short stay in Rixos in spite the weather was chilly and rainy. Very much enjoyed bicycle ride with family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timur, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. We are glad that a family bike ride is a good memory of our hotel for you.Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Lena Couples - 29/05/2019 AccorHotels review
« Everything was absolutely great except for food. »

Our stay at Rixos was lovely. The staff of the hotel was friendly and helpful. We absolutely loved our beautiful room. The only thing that left us unsatisfied was food. The meat was dry, the red velvet cake was dry and the cream seemed to be not as fresh. I felt like it was a bit overpriced for what you actually get. The overall experience of staying at Rixos is really good and I would still recommend my friends visiting the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yelena, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Shiv G. Couples - 20/05/2019 AccorHotels review
« Mr.Shiv G. »

Overall very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

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