Legacy Yen Tu - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 698 reviews

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Description

Hotel extras

  • "Upper floors have balconies facing the mountain or village "

  • Ground floor feature terraces facing the mountain or village

  • Morning yoga and village night with traditional performances

  • An outstanding 2,240 sqm wellness center

  • 1 restaurant & bar offer choice of local & global dishes

Our accommodation(s)

Hotel location

Legacy Yen Tu - MGallery

Thuong Yen Cong Commune, Quang Ninh Province
200000 UONG BI
Vietnam

GPS:21.156358, 106.71801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THO QUANG

The hotel features a rustic interior, comfortable ambiance as well as healthy local and international cuisine with a focus on vegetarian dishes.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  698 reviews

TripAdvisor Rating  4.5/5  406 reviews

Certificate of excellence 2024

Nice looking place but…

Customer review rating 2.0/5

Cedric Families - Confirmed reviews ALL

We would have slept better if there was no gueko in the bedroom making noise the whole night. The floor in our bedroom was dirty and we noticed it as soon as our baby started crawling. The food menu for lunch and dinner was average but very expensive for the quality of the food shared. The breakfast was good with many options. The facilities overall were good, though the biked were very dangerous to ride (saddle moving, breaks not breaking). Please service your bikes because people who don’t bike as much as I do will end up hurting themselves. Overall, the place is nice but the value for money isn’t there. Especially as a French man, we expect a lot more from Accor’s hotels.

Dear Mr. Cedric Rene R., Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. We regrettably noted that this experience did not leave you with a good impression and we sincerely apologize. We have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the similar case from occurring in the future. Please rest assured that we keep working to uphold our commitment to deliver exceptional service to every guest. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do and allow us to reiterate our sincere apologies for the inconvenience. Although we fell short of meeting your expectations during your stay, we hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Sincerely, Miley Do (Mrs.) Assistant Guest Relation Manager.

Great location, wonderful breakfast and spa

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Architecture and location was amazing. Service is best for breakfast but service can be improved for dinners

Dear Jonathan L., We thank you very much for your comments about your recent stay at Legacy Yen Tu - MGallery. In addition to the many good reviews you have given, we found that some aspects of our service did not meet your expectations, please accept our sincere apologies from Legacy Yen Tu - MGallery. We will make sure to share this feedback with all operations teams and will better train employees to improve customer service and maintain brand professionalism. Thank you again for sharing your thoughts and we hope you will give us another opportunity to serve you better in the near future. Best regards, Le Do - Miley. Assistant Guest Relation Manager.

Beautiful stay

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

The hotel was wonderful and the architecture fantastic however the room didn't have full length mirrors.

Dear Sheen S., We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Do - Miley Assistant Guest Relation Manager

Excellent accommodation in 13 century Palace environment

Customer review rating 4.0/5

Pratul Solo - Confirmed reviews ALL

This was amongst the two best stays in Vietnam. I don't think there is a better hotel in terms of its ancient buildings with all the modern comforts. The room was unique and housekeeping excellent. The restaurant service, food and staff were excellent. The signature massage at the spa was great especially a Ms Thao who managed to get rid of a sports injury. The only area which in my opinion needs improvement is the reception. When I checked in, the young gentleman (manager? ) with a jacket, while pretty good with his financial skills appeared to have poor local knowledge. He gave me partly correct information when I spoke to him. On my other interactions the reception staff were great. This is one area the hotel can take a leaf out of the Emerald Resort in Ninh Binh which has an excellent team at its reception. Till covid, my wife and I were avid sofitel travellers and expect similar standards world wide. I do intend returning with my wife because overall I find this hotel and the area fascinating.

Dear Mr. C., We thank you very much for your comments about your recent stay at Legacy Yen Tu - MGallery. In addition to the many good reviews you have given, we found that some aspects of our service did not meet your expectations, please accept our sincere apologies from Legacy Yen Tu - MGallery. We will make sure to share this feedback with all operations teams and will better train employees to improve customer service and maintain brand professionalism. Thank you again for sharing your thoughts and we hope you will give us another opportunity to serve you better in the near future. Best regards, Le Do - Miley. Assistant Guest Relation Manager.

Hotel facilities are nice, locaion is good. Breakfast is delicious

Customer review rating 3.0/5

Truc Friends - Confirmed reviews ALL

There's no turn-down service, no welcome fruit, nothing on minibar. It is messy on the surrounding as the people from Lang Nuong can come into the public areas of Legacy Yen Tu. I am a little bit disappointed as your services are not good as before

Dear Thi Thanh Truc T., Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Do - Miley Assistant Guest Relation Manager

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Other web-users rate our hotel

  • 126 reviews 8.7/10 Location
  • 171 reviews 7.6/10 Room
  • 315 reviews 8.2/10 Service
  • 162 reviews 6.9/10 Food
  • 158 reviews 9.2/10 Vibe
  • 148 reviews 9.2/10 Amenities
  • 59 reviews 8.9/10 Breakfast
  • 57 reviews 9.2/10 Wellness Area

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