Hotel - The Capital São Paulo Itaim Bibi Future Grand Mercure
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The Capital São Paulo Itaim Bibi Future Grand Mercure

4.0/5 1,270 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

The Capital São Paulo Itaim Bibi Future Grand Mercure Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JARDINS 28 m2 2 m 0 0 10 0 0
INDIANOPOLIS MOEMA 56 m2 3 m 56 26 26 30 0
IBIRAPUERA ITAIM 168 m2 3 m 210 40 40 110 160
    • Day light
    • Airconditioned meeting room
    • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 170 rooms
  • 145 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 107 reviews

Our guest reviews for
The Capital São Paulo Itaim Bibi Future Grand Mercure

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,270 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Rodrigo Business - 07/09/2019 AccorHotels review
« Terrible experience »

The hotel is old and dated. There is musty smell on the hallways. To boot, there was a LOT of noise because of ongoing construction in the hotel. The room was 'nice' in the sense that it was sort of big - with a separate bedroom and living area. The restroom was rather small and just pretty basic. This hotel advertises as a 4-star property. It's a 2.5 star at best. Avoid this place like the plague.

Anonymous Business - 04/09/2019 AccorHotels review
« Dissatisfied »

They put me in a single-bed room

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. S., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no The Capital São Paulo Itaim Bibi Future Grand Mercure. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Verificamos a sua reserva porem devido a disponibilidade nesse dia nao possuimos mais apartamentos com cama de casal e a agencia responsavel pela confirmação optou por fechar com duas camas de solteiros mesmo assim. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Atenciosamente Jennifer Meunier Gerente Operacional

Nic W. K. Families - 13/08/2019 AccorHotels review
« Good service but rooms are old and not that convenient »

The staff was very helpful though English abilities were limited. The room surface was good but the bathrooms are ridiculously small and I would rather have one big room than the a bedroom and a sitting room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the rooms, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

James M. Business - 25/07/2019 AccorHotels review
« Good value hotel in central location »

Very pleasant hotel with friendly staff and ideal location

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW JAMES M., We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Cutrim The Capital Team

Shubham S. Business - 01/07/2019 AccorHotels review
« Shubham S. »

There should be some different food in the breakfast. It was the same food for the entire period I stayed there. So different variety will be good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHUBHAM S., Thank you for taking the time to tell us about your experience at the The Capital São Paulo Itaim Bibi Future Grand Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Meunier Operations Manager

Allison Business - 25/06/2019 AccorHotels review
« Old rooms; did not get the points for my stay yet »

No complaints about the service in general. However, the rooms I've stayed were old looking, not as functional (terrace doors wouldn't close properly, shower heads were poorly maintained). I would expect more from the cost of the room. Finally, despite having requested it at the lobby during checkout, I have not yet received the LeClubAccor points related to my stay.

Business - 15/04/2019 TripAdvisor review
« Good location, old hotel and no attention frenquent customer. »

No value for the money and some staff did not made any efforts to help frequent customers of Accor chain. Needs urgent renovation and noise reduction on the apartments. Otherwiese its a very fine location and the breakfest is honest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hassan M, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the rooms, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

Business - 14/11/2018 TripAdvisor review
« Going to be better... »

Staff was very friendly, fast check in and check out. The building is going through improvements, as it was recently bought by Accor. It will have the Grand Mercure flag soon. Due this process, the pool and terrace were closed. Bed was very comfortable, the shower had low water pressure.Breakfast better than average, but nothing outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rafael, Thank your for sharing your experience with us! As you noticed, we are going through a brand change, in other to serve you better. We hope to see you soon here to know ours changes and good news. Regards. Fernanda Martins Operations Manager

Couples - 13/09/2018 TripAdvisor review
« Weekend Away »

A pleasant weekend in a very good hotel. It is presently undergoing refurbishment and that didn't interfere with the quality of our stay. Our Room had already been modernized. Staff super efficient and very friendly.Good job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr David, Thank you very much for choosing The Capital as your hotel in São Paulo! We are very glad to know you enjoyed your experience with us and we hope you can come back soon. Best Regards, Fernanda Martins Operations Manager

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